Name: Welcome to Optum Specialty Pharmacy
Uploaded: 2022-07-25T19:34:20.000Z
Duration: 3 min 22 s
Description: Welcome to Optum Specialty Pharmacy

Customer Identity and Access Management (CIAM)

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Help Authoring

Software Repositories

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Email Spam Filter

Intellectual Property (IP) Management

Visual Collaboration

Whistleblowing

Enterprise

Accounting

Expense Management

Loan Origination

Payment Orchestration

Finance and Accounting

Applicant Tracking

Contractor Management

Corporate Learning Management

Corporate Wellness

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Content Delivery Networks (CDN)

Database Management

Database-as-a-Service (DBaaS)

DevOps

Enterprise Architecture Management

Enterprise Service Bus

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Load Balancing

MLOps

Message Queue

Network Performance Monitoring

Network Security

Non-Relational Databases

Operating Systems

Requirements Management

Smart Contracts

Software Distribution

Test Management

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Data

Email Marketing

Email Testing

Grant Management Software

Heatmap and Session Recording

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Training

Sales

Video Surveillance

Security

Insurance Underwriting and Rating

Medical Office EMR & EHR

Restaurant Management

Telemedicine

Vertical-Specific

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### Expense Tracking and Management
Users generally appreciate OptumRx's efficient expense tracking and management features. While some users find it convenient to track their HSA funds, record receipts, and pay for expenses using the platform's debit card, others express concerns about the difficulty of reconciling expenses when receipts are missing. Despite this challenge, many users find that OptumRx's expense tracking and management capabilities help them stay organized and informed about their healthcare spending. The ability to view an online balance of their HSA account is also highlighted as a positive aspect by users.

### Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA
Users generally praise OptumRx's efficient management of health savings accounts (hsa) and flexible spending accounts (fsa). The platform's ability to provide a clear overview of account balances, facilitate easy tracking of transactions, and offer a convenient debit card for expenses has garnered positive feedback from users. Additionally, the system's feature of automatically depositing funds into employees' accounts twice a month and enabling immediate access to these funds has been highlighted as a significant benefit. Users appreciate the streamlined process of managing their health-related expenses through OptumRx's health savings accounts (hsa) and flexible spending accounts (fsa).

### Payment and Transactions
Some users praise OptumRx for its efficient payment and transactions system, highlighting the ease of tracking expenses and utilizing the provided debit card for medical costs. However, others express frustration over recent changes in payment policies and difficulties in receiving complete orders due to payment discrepancies. This mixed feedback indicates a varied user experience with OptumRx's payment and transactions functionalities.

### Medication Management
Users' experiences with OptumRx's medication management services appear to be a mixed bag. While some customers appreciate the convenience of having prescriptions automatically shipped to their homes and the extended supply of medications, others have encountered challenges with delayed refills and delivery issues. It seems that the effectiveness of OptumRx's medication management capabilities may vary depending on individual experiences and specific needs.

### Prescription Refills and Authorization
User feedback on OptumRx's prior authorization capabilities varies widely. Some users praise the system for its efficiency in obtaining prior authorization details, citing the ease of use and quick response times. They appreciate features like electronic prior authorizations (ePA) that streamline the process and enhance patient care. Others acknowledge that while OptumRx has its strengths and weaknesses, it offers valuable tools for managing patient eligibility, claims, and authorization requirements. The ability to track patient balances, deductibles, and authorization needs is highlighted as a useful feature that aids in patient education and communication.

Some users have experienced issues with receiving their complete refill order, suspecting incompetence or embezzlement on the part of the company. These concerns highlight potential problems with the fulfillment process and may indicate a lack of transparency or reliability.

Several reviewers have expressed frustration with Optum's poor customer service. They feel that they are constantly getting the runaround and not receiving satisfactory assistance when dealing with any issues or inquiries. This consistent negative feedback about customer service raises concerns about the company's ability to effectively address user needs and provide timely support.

Users have mentioned that one major drawback of using Optum is difficulty in tracking receipts. The platform does not pair receipts to expenses automatically, requiring users to manually compare uploaded receipts to expenses, which can be time-consuming and inefficient. This lack of integration between receipt management and expense tracking adds an unnecessary burden for users who rely on accurate record-keeping for reimbursement purposes.

Optum, the technology and analytics arm of the UnitedHealth Group, offers OptumRx, an analytics and pharmacy management application.

OptumRx

Pharmacy Software makes drug information and risk more easily accessible to pharmacists and those seeking medication, can suggest replacement medication when a replacement is needed, offer inventory management features, and best practice information.Finally, the software can aid in the administration of meds, for instance by matching prescription to proper dosage, etc.

Pharmacy

Optum

Welcome to Optum Specialty Pharmacy

Learn more about Optum Specialty Pharmacy! Here you can learn more about ordering, tracking and refilling your specialty medication.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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OptumRx

Overview

What is OptumRx?