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I have been using this software for several days and it is giving a very excellent feel to me. I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions. Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects. Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted. Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.
- Its speed and security
- Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
- I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
- Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.
- Takes time to load sometimes
- Speed and user-friendliness
- Nothing major that comes to mind except the fact that there is always a room for improvement.
December 06, 2018
Oracle CRM On Demand is used by our organization in sales, marketing and finance for tracking sales, opportunities and customer contacts. The sales people own the data and they have to make sure everything is up to date as the data drives the marketing campaigns, business plan/forecasts and even their pay.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
- Especially built for sales tracking: prospects, contacts, opportunities etc. It is a reliable system to manage the sales business.
- Ease of use for relatively simple searches and medium complex reports.
- It is on cloud. The very first we started using, many years ago. This means it is available at any time and from anywhere.
- User management and access roles: permissions customization at user level.
- A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
- User interface / user experience definitely can and should be improved.
- It needs a way to send automatic reports on a schedule via email.
- Support: as usual the Oracle support tends to be tedious and lengthy.
June 27, 2018
Oracle CRM On Demand is used by our organization to track sales and leads, marketing campaigns, synchronizing contacts, emails, Calender's and minimize the cost of operations. As a News reporter, I use Oracle CRM On Demand to monitor marketing campaigns. We have been able to do email marketing swiftly using this cloud software. Oracle CRM on demand is used across our organization.
- Track sales
- Track leads and opportunities
- It integrates well with other Oracle solutions
- Easy to use and install
- Requires trained personnel
- High learning curve
- Sometimesit makes my computer slow
Oracle on demand is used in the department of information technology to monitor and evaluate sales productivities. Our organisation has benefited in having high revenues and increased productivity. In the marketing department, they have been able to conduct marketing campaigns through the simple integration solution provided by Oracle On Demand. We have been able to track leads and measure ROI with built-in email and web marketing. Oracle On Demand provided best marketing automation with the benefits of complete integration with CRM.
- Increased sales productivity.
- It helps the sales team to focus on selling rather than searching for information.
- It has a smart and simple integrated solution for managing marketing campaigns and activities.
- It's tedious to learn how the software works.
- It may be slow when we are having a poor connection.
June 20, 2018
Oracle CRM On Demand is widely used in our organization in various departments such as sales & marketing, support, and management. The support desk feature is used to manage communication within the company as well as between the company and other companies. We also use it to manage and share communications regarding leads, opportunities, cases, and clients from a central point.
- Leads, opportunities, and client management
- Support desk management
- Sharing communications on leads and opportunities
- Reporting and forecasting
- User interface
- User experience
March 29, 2018
Oracle CRM was used by the customer service department to respond to inquiries or requests for help from existing and potential customers.
The customer support role was much easier with Oracle CRM historic analytics. It is a completely scalable tool, so it can benefit different kinds of businesses.
The customer support role was much easier with Oracle CRM historic analytics. It is a completely scalable tool, so it can benefit different kinds of businesses.
- An insight of the customer habits
- Reliable system backed up by Oracle
- Great way to find answers quickly (time is money)
- Design of some elements could be improved (drop down menus, icons...)
July 22, 2018
Oracle CRM On Demand is used across departments especially the Information technology department. It has helped in tracking leads and opportunities and made easier to manage them as well. So far there has been an increase in sales and marketing and we have been able to see real time analytics using Oracle CRM On Demand. There has been an increase in customer engagement and we have been able to build trust due to the customer service support we give thanks to this software.
- It provides real-time analytics
- Information is arranged in an orderly manner
- Able to track leads and opportunities
- I do not find anything that I dislike about this software. It's the leading CRM software on the market.
August 09, 2016
Oracle CRM is being used in the whole organization for running the business and serving the existing clients. It helps us in managing the sales business as well as providing transparency to all the users, especially management.
Its ability to set up particular responsibilities and access to different roles makes it very popular and in fact every single user can customize their own page layout and home pages as per their needs and requirements.
- Oracle CRM lets you to manage your accounts, contacts and reports pretty easily like any other CRM but with more powerful and effective features. Searching for and retrieving information about customers in Oracle CRM is pretty fast and effective.
- Statistical Analysis System will allow its users to access system from anywhere in the world by using an internet broadband connection.
- Creating basic reports and displaying them in graphical charts using pivot tables is very easy using Oracle CRM's customizable dashboard.
- It provides Microsoft Outlook as an alternate offline client for employees who are physically not present in the office due to travel on duty for sales and marketing. They can use it without an internet connection.
- The UI looks the same from several years ago and looks pretty old when compared with other CRM tools present in the market.
- There are limitations when it comes to integration and customization like there is scope of improvement in the case insensitivity search and duplication processes.
October 13, 2015
Oracle CRM On Demand is being used by our Sales, Marketing and Consulting groups. We use CRM for tracking our sales pipeline, forecasting and provide guidance and consistency to the process of closing sales. The system is also connected to our Marketing automation system and is a critical component in the lead generation process. We use workflow heavily to support and enable important business processes as well as to capture relevant data. Business intelligence is also a critical part of the system for us and the reporting object really allows us to mine the data in the system to provide metrics and facilitate analysis that helps drive the business.
- Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
- Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
- Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
- The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
- The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
- The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
It is used within my department, it allows customers to contact us via e-mail.
- Helps with finding the right answers quickly
- We are able to see how satisfied our customers are
- Solution library is helpful
- It could be more intuitive
- Font and colors are monotonous
- Not clear for beginner users
We used it across the whole organization, mostly in sales, marketing, and client support department. it was organized to manage and focus on a single task for our customers and clients. We also used it to integrate with the virtual call center to create a complete quality control across our customer's experience.
- It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
- Oracle is a standard in business software and provides generally user friendly formats and interfaces.
- Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
- Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
- It would be nice to be able to filter by part number instead of just by account or opportunity.
- Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
- more integration between the CRMOD and our other reports/tools.
Oracle CRM On Demand Scorecard Summary
Feature Scorecard Summary
What is Oracle CRM On Demand?
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.
Oracle CRM On Demand Integrations
Oracle CRM On Demand Competitors
Oracle CRM On Demand Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |