Oracle CRM is being used in the whole organization for running the business and serving the existing clients. It helps us in managing the …
Customer data management / contact management (10)
Opportunity management (10)
Custom fields (10)
Custom objects (10)
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When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
The customer support role was much easier with Oracle CRM historic analytics. It is a completely scalable tool, so it can benefit different kinds of businesses.
Oracle CRM is being used in the whole organization for running the business and serving the existing clients. It helps us in managing the sales business as well as providing transparency to all the users, especially management.
Its ability to set up particular responsibilities and access to different roles makes it very popular and in fact every single user can customize their own page layout and home pages as per their needs and requirements.