Oracle CRM On Demand

Oracle CRM On Demand

About TrustRadius Scoring
Score 8.2 out of 100
Oracle CRM On Demand

Overview

Recent Reviews

Oracle CRM what I found

9 out of 10
July 28, 2017
We used it across the whole organization, mostly in sales, marketing, and client support department. it was organized to manage and focus …
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Popular Features

View all 31 features

Customer data management / contact management (10)

9.4
94%

Opportunity management (10)

9.3
93%

Custom fields (10)

8.9
89%

Custom objects (10)

8.1
81%

Video Reviews

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Pricing

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What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Sales Force Automation

8.8
88%

Customer Service & Support

8.5
85%

Marketing Automation

8.8
88%

CRM Project Management

8.7
87%

CRM Reporting & Analytics

8.4
84%

Customization

8.4
84%

Security

9.4
94%

Social CRM

9.9
99%

Integrations with 3rd-party Software

8.6
86%

Platform

9.3
93%

Product Details

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Oracle CRM On Demand Integrations

Oracle CRM On Demand Competitors

Oracle CRM On Demand Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

What is Oracle CRM On Demand's best feature?

Reviewers rate Social engagement and Role-based user permissions highest, with a score of 9.9.

Who uses Oracle CRM On Demand?

The most common users of Oracle CRM On Demand are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (115)

Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
January 18, 2019

Just go for it.

Hammad Bin Idrees | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Its speed and security
  • Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
  • I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
  • Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.
  • Takes time to load sometimes
  • Speed and user-friendliness
  • Nothing major that comes to mind except the fact that there is always a room for improvement.
Cristian Bodnarasec | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Especially built for sales tracking: prospects, contacts, opportunities etc. It is a reliable system to manage the sales business.
  • Ease of use for relatively simple searches and medium complex reports.
  • It is on cloud. The very first we started using, many years ago. This means it is available at any time and from anywhere.
  • User management and access roles: permissions customization at user level.
  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
July 09, 2018

Best CRM provider

Jenny lester | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Increased sales productivity.
  • It helps the sales team to focus on selling rather than searching for information.
  • It has a smart and simple integrated solution for managing marketing campaigns and activities.
  • It's tedious to learn how the software works.
  • It may be slow when we are having a poor connection.
March 15, 2018

Oracle on Demand

Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Helps with finding the right answers quickly
  • We are able to see how satisfied our customers are
  • Solution library is helpful
  • It could be more intuitive
  • Font and colors are monotonous
  • Not clear for beginner users
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
  • Oracle is a standard in business software and provides generally user friendly formats and interfaces.
  • Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
  • Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
  • It would be nice to be able to filter by part number instead of just by account or opportunity.
  • Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
  • more integration between the CRMOD and our other reports/tools.
Seema Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Oracle CRM lets you to manage your accounts, contacts and reports pretty easily like any other CRM but with more powerful and effective features. Searching for and retrieving information about customers in Oracle CRM is pretty fast and effective.
  • Statistical Analysis System will allow its users to access system from anywhere in the world by using an internet broadband connection.
  • Creating basic reports and displaying them in graphical charts using pivot tables is very easy using Oracle CRM's customizable dashboard.
  • It provides Microsoft Outlook as an alternate offline client for employees who are physically not present in the office due to travel on duty for sales and marketing. They can use it without an internet connection.
  • The UI looks the same from several years ago and looks pretty old when compared with other CRM tools present in the market.
  • There are limitations when it comes to integration and customization like there is scope of improvement in the case insensitivity search and duplication processes.
Michelle Prand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.