Reviews (1-24 of 24)
- Easy management of customer data
- Highly scalable
- Detailed reporting based on multiple parameters
- Documentation for micro functionalities needs to be improved
- User interface is a bit old school; needs to be more intuitive
- Integration with other third-party APIs is complex
- Centralized crm system
- Analysis for business intelligence
- Customer service, multi channel interaction
- Api stand alone and mobile interfaces
- Crm deployment
- To use the model of explicit and impicit relationships
- Managing customer information, campaign information and interconnection with call center IS.
- Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
- Automatic updates do not require a full system restart.
- Very slow product configurator, which can cause degrading performance if product definitions are not optimally configured or too complex.
- Although recently improved, the current built-in BI and reporting capabilities are not on par with MS Power BI and similar.
- Integration with Office365
- Real time analytics
- Easily analyze historical trends with historical reporting
- Storage of client data
- UI is cluttered and clunky
- Interface could be improved
- Not as customizable as other CRM platforms
- Fits in various business segments and departments that touch on customer loyalty such as sales, marketing and customer support
- The software is accessible from a number of devices both mobile and desktop
- The vendor's customer support is reliable
- The software is impeded by poor internet connections especially when being accessed from a remote location
analytics & reporting among others. In the end it will help build a loyal customer base.
- The reports generated by the software are easy to download and comprehend.
- Can be deployed in various modes from the cloud, on-premises to on-demand and SaaS thereby giving the user flexibility in its usage
- Integrates well with other on-premises family products thereby improving your user experience further
- Its user interface needs some re-designing to make more appealing
- Its affected by poor internet connections in its working
- Very few customization can one undertake in this software
The user group has been very crucial in brainstorming and helping me get the best out of Oracle CRM. The more experienced members who are users of the software have shared important tips and information regarding how you can maximize the usage of Oracle CRM to your advantage. This has helped a lot in using the software and the value acquired is priceless
- Optimize marketing and selling
- Combining marketing data and providing analytics
- Complete, flexible and reliable CRM solution
- Drives rapid business growth
- Sometimes it is slow to load
- Customization can be resource consuming
- Customer data integration
- Self service and electronic billing
- Integration with ms office and oracle ebusiness suite
- Availability in all platforms both for pc, mobile and web.
- Customization is a resource extensive endavour for small businesses
- Availability on wearables and smart tvs
- Oracle CRM is stable and reliable
- A dynamic and flexible reporting engine
- Easy customization
- Quality support
- Requires extensive staff training
- Some customizations are expensive
- Require expert support during deployment
- Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
- It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
- Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
- If you have too large of a file with many tables or data, it will definitely slow things down. To be expected, but this is something that could be worked on.
As with the other programs that we are familiar with in the Oracle family, having this group has allowed for us to brainstorm different improvement plans as well as troubleshoot any issues we have with either our processes or with the actual program itself. Communication is great and very fast.
- Aggregation of customers and leads data
- Tracking and attribution of sales
- Ease of deployment and use
- Increased productivity by sharing customer's data across team members
- It is expensive for startups and small businesses
- Customization can be a resource intensive endeavor
- Oracle CRM is not just for a Sales department. It is best used throughout a multitude of different departments to survey performance, customers, and opportunities.
- It provides you with a database of your entire business, analytical ratios of performance, overall financial analysis too. Sales reps spend the bulk of their time in this program reviewing revenue for orders from customers, adjusting costs to obtain the most updated cost of each product, and sending packages in/out of our warehouses.
- The functionality used to be very slow when updating the calendar to adjust for weeks, months, years, etc. Data is pulled in from everything (i.e. all of your customers). Therefore, it takes a lot of time to gather everything. This is most likely why the program would freeze. However, it has been improved more and more each time.
- The downfall could be if this program shuts down, we cannot service our customers. It puts a lot of strain on the company if there are any maintenance requests that are done during the work hours (this is very uncommon).
Since the underlying ERP is Oracle R12 EBiz platform, it helps in smoother integration of customer and orders data with the EBiz environment.
- Real time searches within the application are pretty quick as compared to the other widely used CRM tools.
- One challenges with any CRM tool is data segregation and mapping. Oracle CRM inbuilt features helps in merging accounts and contacts which are repetitive in nature.
- Deployment of changes and customization are easy for the administrators of Oracle CRM. Once changes are made and the end user acceptance testing is approved, the changes can be easily migrated to production system.
- Oracle Reporting Engine is quite robust enough to handle any complex reporting requirement.
- From reporting standpoint, running and executing complex reports are time consuming and have some impact on the performance of the application.
- Some of the intuitive features which are present in a CRM like Salesforce are missing. Some of these features include Mobile Apps Integrations, Multiple Layout Views, etc.
- Mass deletion of data needs to be handled from the backend using webservices.
- Oracle CRM scales very well with the growth and needs of our business
- Managing our customer database
- Oracle support is incredibly helpful when we have needed to contact them
- Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
- The original implementation of Oracle CRM was a lengthy and involved process
- We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
- I feel like CRM is pretty intuitive for the user as it is a point and click product. It also gives the user some flexibility in customizing the layouts of their pages so that the information is in the order they need it.
- From an Admin perspective, it is pretty easy to customize as far as the field types, field names, color scheme, page layouts, etc. I did not have an IT background when I started with Oracle CRM, and I was able to learn pretty quickly.
- If you are proficient in Java and HTML, you can pretty much customize the CRM product as much as you want with applets, buttons, integration with other internal websites, such as SharePoint.
- The reporting area is pretty robust since it allows you to combine subject areas into one report, and offers many different layout options such as pivot tables, charts, graphs, narrative views (for documents), and dynamic dashboards.
- Reports that are complex with custom tables, large amounts of information, and multiple filters can take a long time to run for the users.
- Would like to see easier ways to customize without using Java and HTML.
- Oracle 11.5.10 CRM provides good cross-modular visibility. Oracle forms allow users to access entitlements, installed base configuration, contact information, and knowledge bases logically from functional forms.
- Oracle 11.5.10 CRM facilitates great installed base transaction tracking. The detailed level in which configuration alteration and equipment movement is accompanied from cradle to grave is exceptional.
- Oracle 11.5.10 CRM controls and simplifies data tracking during service request creation and throughout the servicing process.
- The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
- The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
- Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
I would still recommend Oracle 11.5.10 otherwise, as well, but if speed or conditional information were necessary, I would recommend interfacing with a web GUI to allow for a more streamlined and purposeful front-end.
A close relationship also should be considered between service operations and IT to ensure that service exceptions are maintained in a timely and organized fashion.
- Oracle CRM was our first choice product for a multitude of reasons at our organization. Since we already had Oracle Campus Solutions as our main ERP suite we decided to proceed with Oracle CRM.
- Oracle CRM allows single sign on capabilities using OAuth 2.0 and integrates well with our products.
- It does not require extensive installation or regular maintenance.
- The approvals and workflow processing is much faster in Salesforce CRM as compared to Oracle.
- Customization of dashboards and intuitive workflow process design are two of the features lacking in Oracle CRM.
- Oracle CRM is an easy to understand tool and does the simple things well.
- We can pull a lot of information from the Reporting options and it's quite extensive in what it can tell you.
- It doesn't stack up to a CRM like Salesforce because there are many missing features.
- A lot of preferences and customization is needed to ensure you get the most out of Oracle CRM.
Oracle CRM (Siebel) is being used throughout our organization for several reasons. The main use of the tool is so that our Branches and Service Center locations can manage our customer's profile, by Opportunity management (Sales), Activities for follow-ups, notifications and service requirements. We also use service requests for account negotiations, Wire/Check requests and technical support issues.
We have built an email portal to allow branch and service center associates to send email and correspondence communications to our clients as requested. Campaign is used to deliver call lists as a sales strategy.
- The ability to customize the tool
- The sheer magnitude of what can be done with the tool
- On premise so servers must be maintained
- Very heavy on the technical side
- Out of box functionality isn't enough, you really need to customize the tool.
The biggest issue with Siebel is that it isn't super user friendly, It is really heavy in technology and we have a team of over 20 people to support the tool. Because the out of box functionality did not meet our needs, we have had to customize the tool quite a bit. This leads to longer release changes. Although there is GUI now, we would have to make several updates with a java developer to get the tool to act as user friendly as possible.
Moreover, the performance in the tool is terrible. This is probably due to several factors including the customization, but if we had something that was cloud based, that could meet the ever changing business strategies on the fly with an easy interface, I believe our users would be a lot more willing to use the tool.
CRM does have its purpose though and it works for us to build the customer's profile, work account negotiation service requests and make sales calls.
- Easy for candidates to add employment history, personal information and upload documents.
- Easy for recruiters and hiring managers to learn and navigate through as they hire candidates.
- It is visibly appealing to the eye and allows for easy access.
- It is user friendly and works in most browsers.
- There are some glitches occasionally where system may freeze.
- Need to be able to use in all operating systems.
- There are times when it may run slower than others.
- Online training
Oracle CRM Scorecard Summary
Feature Scorecard Summary
What is Oracle CRM?
Oracle CRM Integrations
Oracle CRM Competitors
Oracle CRM Technical Details