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Oracle CRM On Demand

Score9.3 out of 10

129 Reviews and Ratings

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What is Oracle CRM On Demand?

The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Oracle CRM On Demand has to offer, as determined by TrustRadius' reviewers.
Based on 129 ratings of Oracle CRM On Demand's features
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Top Performing Features

  • Quote & order management

    Users can create, process and fulfill price quotations and sales transactions.

    Category average: 8

  • Channel / partner relationship management

    The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

    Category average: 8

  • Case management

    This includes incident/ticket creation, routing, escalation, and resolution.

    Category average: 8.3

Areas for Improvement

  • Lead management

    This includes lead generation, scoring, qualification, routing, and nurturing.

    Category average: 8.3

  • Pipeline visualization

    Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

    Category average: 8.3

  • Scripting environment

    Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

    Category average: 7.5

Reviews

What users are saying about Oracle CRM On Demand.
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Go with Oracle Make life trustworthy

Verified User
Administrator in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

Working on Oracle is good decision and easy to process the request, Purchasing request easy to process. If Asset tab also added on PR request easy to search.

Pros

  • EASY PROCESS
  • FAST PROCESS

Cons

  • Easy to export data
  • Easy to create GRN
  • Easy to create PR
  • Easy to search documents

Return on Investment

  • Easy to work with Oracle
  • Liable and trusty application
  • Easy for generating reports

Usability

Other Software Used

IBM Maximo Application Suite, Clause for DocuSign

Oracle Review

Incentivized
Randi YeamanView profile
Inside Sales Coordinator / CRM / Laboratory in Sales at Prime Solutions (5001-10,000 employees employees)

Use Cases and Deployment Scope

THis is being used by Sales Team. It collects all Contacts and Opprotunities we have with them

Pros

  • Contacts
  • Leads
  • Opportunities
  • Projects

Cons

  • Notes
  • Attachments
  • Integration with other software

Return on Investment

  • Easier to look up information
  • Easier to get to contacts based on opportunities
  • Workflows with step by step instructions

Alternatives Considered

Insightly and Salesforce CMS

Other Software Used

Excel4apps, Microsoft Application Server

Excellent in customer management, lacking in product configurations

Incentivized
Viktor MulacView profile
Advisor in Information Technology at A.T. Kearney (1001-5000 employees employees)

Use Cases and Deployment Scope

Oracle CRM is being used to capture leads, create product configurations, manage customer data, order data, and include a basic workflow that also very importantly configures the products and services using a product configurator included as a standard Siebel module. Solutions then hand over the case to other business logic components (ESB and one specialized app) and collect results of the orchestrated tasks in one place. It also connects to the call center IS Avaya, and cooperates with a custom-developed mobile app, serving as a customer self-service tool.

Pros

  • Managing customer information, campaign information and interconnection with call center IS.
  • Good user interfaces out of the box, which can be heavily modified so this point does not hold in all installations.
  • Automatic updates do not require a full system restart.

Cons

  • Very slow product configurator, which can cause degrading performance if product definitions are not optimally configured or too complex.
  • Although recently improved, the current built-in BI and reporting capabilities are not on par with MS Power BI and similar.

Return on Investment

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.

Alternatives Considered

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Just go for it.

Incentivized
Hammad Bin IdreesView profile
Acting Project Manager in Product Management at Goto.com.pk (501-1000 employees employees)

Pros

  • Its speed and security
  • Oracle is a standard in business software and provides generally user-friendly formats and interfaces.
  • I like that this software has no frills. You get what you need and nothing extra. The templates are simple.
  • Oracle Support and the Support and Training Portal -- Very good tools and plenty of information to get you through.

Cons

  • Takes time to load sometimes
  • Speed and user-friendliness
  • Nothing major that comes to mind except the fact that there is always a room for improvement.

Return on Investment

  • Efficient response
  • Less manpower

Alternatives Considered

Oracle Siebel CRM and Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Other Software Used

Oracle Siebel CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Zoho CRM

Reliable CRM Solution

Incentivized
Cameron WalkerView profile
Sales Executive in Sales at World Fuel Services (10,001+ employees employees)

Use Cases and Deployment Scope

Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultimately, this software should be/is used by all who use and need the data to analyze trends and determine an approach to generating more qualified sales leads.

Pros

  • Integration with Office365
  • Real time analytics
  • Easily analyze historical trends with historical reporting
  • Storage of client data

Cons

  • UI is cluttered and clunky
  • Interface could be improved
  • Not as customizable as other CRM platforms

Return on Investment

  • Securely stores all relevant client data
  • Quickly access sales pipeline to develop forecasts
  • Streamlines our workflows making operations more efficient

Alternatives Considered

Oracle Siebel CRM

Other Software Used

Apptus eSales, Salesforce CPQ (formerly SteelBrick), DocuSign

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