Oracle Database

Oracle Database Reviews

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Score 10 out of 10
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Verified User
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1. I have very good experience with Oracle Database support team. Oracle support team has pool of talented Oracle Analyst resources in different regions. To name a few regions - EMEA, Asia, USA(EST, MST, PST), Australia. Their support staffs are very supportive, well trained, and customer focused. Whenever I open Oracle Sev1 SR(service request), I always get prompt update on my case timely.
2. Oracle has zoom call and chat session option linked to Oracle SR. Whenever you are in Oracle portal - you can chat with the Oracle Analyst who is working on your case. You can request for Oracle zoom call thru which you can share the your problem server screen in no time. This is very nice as it saves lot of time and energy in case you have to follow up with oracle support for your case.
3.Oracle has excellent knowledge base in which all the customer databases critical problems and their solutions are well documented. It is very easy to follow without consulting to support team at first.
Sukesh Nayak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The ORACLE-SUPPORT gives quick responses most of the time I raised a service request. They help us resolve issues and they also come on call if required. I have resolved many issues on my production databases using their help in minimum time. If the issue is critical and the response is late from them,we initiate call to manager
Gonzalo Segarra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The product is very good but when you need help it's very difficult. Oracle must have a database with all the customers' configuration so we don't lose a lot of time answering questions.We finally contract with a premium DBA to solve all our issues.

What is Oracle Database?

The Oracle Database, now in edition 19c, is presented by the vendor as an industry leading database that delivers leading-edge innovations, including machine learning to enable self-driving data management. An enterprise, database cloud service, it is designed to support mixed workloads through any deployment strategy, on premises or in the cloud.

For more information visit https://www.oracle.com/database

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What is Oracle Database?

The Oracle Database, now in edition 19c, is presented by the vendor as an industry leading database that delivers leading-edge innovations, including machine learning to enable self-driving data management. An enterprise, database cloud service, it is designed to support mixed workloads through any deployment strategy, on premises or in the cloud.

What is Oracle Database's best feature?

Reviewers rate Support Rating highest, with a score of 10.

Who uses Oracle Database?

The most common users of Oracle Database are from Enterprises and the Information Technology & Services industry.