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Oracle Digital Assistant

Oracle Digital Assistant


What is Oracle Digital Assistant?

The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.

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Recent Reviews
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Oracle Digital Assistant Cloud Service


Unit Price (Request)

Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $0.02 Unit Price (Request)
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Product Details

What is Oracle Digital Assistant?

The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.

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Oracle Digital Assistant Competitors

Oracle Digital Assistant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.

Oracle Digital Assistant starts at $0.0232.

ManyChat are common alternatives for Oracle Digital Assistant.

The most common users of Oracle Digital Assistant are from Enterprises (1,001+ employees).
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Reviews and Ratings


Attribute Ratings


(1-7 of 7)
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Shirley Obriens | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We are using Oracle Digital Assistant to bring to life little automated assistants, chatbots, for customer engagements on our website. The bots now handle the monotonous recurrent tasks that were done by humans as they mimic the human actions. We have implemented the assistant bots on multiple departments in our company, tweaking their use depending on the specifics being demanded.
  • Oracle AI processes natural language well and the conversations pick a good flow.
  • It recognizes pattern of behavior for more refined results with each implementation under machine learning.
  • It is less flexible with response choices.
  • Voice recognition needs improvement to detect both distant and close sounds more accurately.
We have several customers visiting our websites daily and they've had very common concerns. We used ODA version 21 to implement FAQs, and established a robust Question and Answer framework that utilized well history and data at large. Implementation on departments was notably smooth and the channeled conversations displayed an incredible messaging flow.
Alpa Wali | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We've used Oracle Digital Assistant to deploy AI chatbots and digital assistants for our clients in backend websites and applications. In our company, we are using it for workflow tasks and all for conversational engagements with our clients. We've integrated the software with messaging apps (Facebook, slack) to deliver personal assistance with artificial intelligence.
  • It integrates well with messaging apps.
  • Because it supports natural language, it gives users more realistic experiences.
  • Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
  • The languages it supports are very limited.
It's worked well on websites and apps for repetitive inquiries and frequently asked questions. It's suitable for personalized and more intense engagement with customers. I must admit that Oracle's machine learning ability and natural language processing is impressive which makes the AI conversations awesome. However, the AI is poor with "emotional IQ" but that's why you have the input from staff in the back-end.
George Yates | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We currently use Oracle Digital Assistant as a plug-and-play chatbot for our customers and their attendees to troubleshoot during their events to facilitate a smooth and frictionless attendee experience.
  • Help new users become acclimated
  • Avoid wasting department resources
  • Head off basic support requests
  • More flexibility in response choices
  • Ability to integrate with other solutions
Oracle Digital Assistant is very well suited to helping to solve basic, repeatable inquiries that require minimal technical expertise, helping to avoid committing human resources to very simple to solve problems, and keeping users happy without having to wait long times for a response.
Score 9 out of 10
Vetted Review
Verified User
Oracle Digital Assistant helps to provide chatbot functionality to our users to assist them on a prompt basis. Our organizations use it for servicing various our own employees, whomsoever faces issues can raise over a chatbot.
  • Chatbot functionality to provide virtual assistant.
  • Secure and scalable.
  • Work as one assist nacre for all problems/applications.
  • Some additional functionality might be added like suggestions or help for users self-assistance.
  • Voice recognition is to be improved little bit.
For small organizations having a small number of business applications running for their organization, it would be as complex to integrate and study using ORM but for large organizations having numerous applications, working could go with this so that user single assistance for all applications.
Ernesto Altamirano | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Oracle Digital Assistant's AI capabilities to automate some of our most used businesses processes and also to interact with our customers via pre-elaborated messaging.
  • Improved process automation.
  • AI-enabled customer communications.
  • Ability to integrate to other applications.
  • Language differentiation (some of our customers primarily use Spanish, but the AI communications are standardized in English).
  • Various delicate manual tasks aren't compatible with Oracle Digital Assistant.
  • Its voice commands are too basic.
Oracle Digital Assistant is very well suited for automating basic business processes and localized AI-enabled conversations in English.

It's less appropriate for manual tasks that require careful attention to detail. And it's also less appropriate for foreign languages, for instance, Spanish.
Score 8 out of 10
Vetted Review
We leverage ODA mainly for building chatbots for the end customers. There are many customers where we implemented chatbots for the entire department and tweaked the use cases for different departments based on the requirements. It has allowed our customers to get a much better user experience and reduced call volume for service agents of that organization resulting in lowering their cost.
  • Developing new and custom skills for chatbots.
  • Developing conversational style skills for chatbots.
  • Menu style skills for chatbots.
  • Lots of skills those are available out of the box.
  • Building emotional intelligence as part of skills to make it more human like.
  • Giving more omni-channel experience.
  • Virtual agents through tighter IVR integration.
As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.
Score 7 out of 10
Vetted Review
Oracle Digital Assistant is a cutting edge platform for developing chatbots with AI/ML integrated.
Here are some of the benefits of using ODA for chatbot development:
  • It can easily integrate with the mobile hub and integration cloud.
  • Has a set of pre-built skills.
  • Comes with AI/ML processing - since it works like a subscription, all the new technology is available automatically. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.

  • All new technology is upgraded automatically.
  • Has a set of pre-built skills.
  • Conversation builder.
  • User-authentication.
  • Analytics for the conversation.
Well suited:
  • Building a bot that needs continuous improvement.
  • Conversion of FAQs into a suitable conversation bot.
  • Building bots which need integration with third-party ERP applications or any other systems.
  • Can integrate well with any third-party systems.
  • Integration happens through API.
Less appropriate:
  • I do not see an area where ODA can be inappropriate for building bots.
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