TrustRadius
Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others.
The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.https://media.trustradius.com/product-logos/zo/Uc/PF25U3P7D8SK.JPEGOracleApproach with Caution2018-04-20T19:45:00.898ZWe use Micros 3700 as our sole POS for our 8 unit restaurant chain. We also use the back-end reporting (MyMicros) as a tool to analyze our company. The POS also includes a KDS unit, allowing our kitchen to receive orders electronically. Each restaurant has a minimum of 2 terminals, 1 KDS, 4 printers and an office server.,Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.,Micros has significantly below average customer support. The help desk is actually quite helpful, but it ends there. They have a cost to just about everything you could want. Changing your menu will cost you $2000/yr.
Micros has many verticals that don't communicate well together, so if you need help in one area there isn't a lot of help from another.,5,Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.,Not a member of any user groupsAaron LangguthTerrible customer service2017-05-03T16:21:30.269ZWe use Micros PoS for our location, and we use it for a multitude of things including payment, cash, credit card & gift card, and customization of the screens our servers and bartenders see and use on a daily basis.,Customization (what is available and what is 86'd).
Customization of server and bartender screens.
Easy to fix any issues (once you know how to fix them in the first place).
Setting availability of items.
Setting specific availability count of items.
Pop up updates to update employees any time they sign in.,Difficult to learn "coding" screen setup.
Outdated back of house operating system.
Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
Customer service operations consistency. There's always a different solution for an issue when I call.,7,Terrible customer service - Long hold times, inexperienced phone reps.
Poor resolution of problems. There have been many times I've had to call MICROS back multiple times to address one issue because it had not been fixed the first time.
MICROS is on the expensive side of things. They charge for the help desk, they charge for labor if wanting to change a specific thing etc.
Overall, we could not operate without MICROS.,None, Breadcrumb, AB Tasty and Aloha POS,BreadcrumbVerified User
Unspecified
Oracle Hospitality (formerly MICROS)
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
