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Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.https://dudodiprj2sv7.cloudfront.net/product-logos/zo/Uc/PF25U3P7D8SK.JPEGApproach with CautionWe use Micros 3700 as our sole POS for our 8 unit restaurant chain. We also use the back-end reporting (MyMicros) as a tool to analyze our company. The POS also includes a KDS unit, allowing our kitchen to receive orders electronically. Each restaurant has a minimum of 2 terminals, 1 KDS, 4 printers and an office server.,Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen. Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.,Micros has significantly below average customer support. The help desk is actually quite helpful, but it ends there. They have a cost to just about everything you could want. Changing your menu will cost you $2000/yr. Micros has many verticals that don't communicate well together, so if you need help in one area there isn't a lot of help from another.,5,Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.,Not a member of any user groupsTerrible customer serviceWe use Micros PoS for our location, and we use it for a multitude of things including payment, cash, credit card & gift card, and customization of the screens our servers and bartenders see and use on a daily basis.,Customization (what is available and what is 86'd). Customization of server and bartender screens. Easy to fix any issues (once you know how to fix them in the first place). Setting availability of items. Setting specific availability count of items. Pop up updates to update employees any time they sign in.,Difficult to learn "coding" screen setup. Outdated back of house operating system. Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files. Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue. Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes. Customer service operations consistency. There's always a different solution for an issue when I call.,7,Terrible customer service - Long hold times, inexperienced phone reps. Poor resolution of problems. There have been many times I've had to call MICROS back multiple times to address one issue because it had not been fixed the first time. MICROS is on the expensive side of things. They charge for the help desk, they charge for labor if wanting to change a specific thing etc. Overall, we could not operate without MICROS.,None, Breadcrumb, AB Tasty and Aloha POS,Breadcrumb
  3. Oracle Hospitality Reviews
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Oracle Hospitality (formerly MICROS)
66 Ratings
Score 7.1 out of 101
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Oracle Hospitality Reviews

Oracle Hospitality
66 Ratings
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Score 7.1 out of 101
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Aaron Langguth profile photo
April 20, 2018

Oracle Hospitality Review: "Approach with Caution"

Aaron Langguth
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use Micros 3700 as our sole POS for our 8 unit restaurant chain. We also use the back-end reporting (MyMicros) as a tool to analyze our company. The POS also includes a KDS unit, allowing our kitchen to receive orders electronically. Each restaurant has a minimum of 2 terminals, 1 KDS, 4 printers and an office server.
  • Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
  • Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.
  • Micros has significantly below average customer support. The help desk is actually quite helpful, but it ends there. They have a cost to just about everything you could want. Changing your menu will cost you $2000/yr.
  • Micros has many verticals that don't communicate well together, so if you need help in one area there isn't a lot of help from another.
I think you need to decide what features you want vs. need and make absolutely certain you know what you're getting. This is true for any POS system, but since Micros charges for everything, you could think you're saving money up front only to pay it all back in the end.
Read Aaron Langguth's full review
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May 03, 2017

Oracle Hospitality Review: "Terrible customer service"

Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Micros PoS for our location, and we use it for a multitude of things including payment, cash, credit card & gift card, and customization of the screens our servers and bartenders see and use on a daily basis.
  • Customization (what is available and what is 86'd).
  • Customization of server and bartender screens.
  • Easy to fix any issues (once you know how to fix them in the first place).
  • Setting availability of items.
  • Setting specific availability count of items.
  • Pop up updates to update employees any time they sign in.
  • Difficult to learn "coding" screen setup.
  • Outdated back of house operating system.
  • Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
  • Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
  • Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
  • Customer service operations consistency. There's always a different solution for an issue when I call.
Micros PoS is well suited for small business and large ones alike. The system can be customized to all different sizes and forms of businesses needing a PoS solution. It might be less appropriate for large scale business where quick and friendly customer service for help is needed.
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Oracle Hospitality Scorecard Summary

Likelihood to Recommend (66)
7.1

About Oracle Hospitality

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others.

The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.

Categories:  Hotel Management

Oracle Hospitality Technical Details

Operating Systems: Unspecified
Mobile Application:No