Over the years, our 34 colleges used the Legacy software system to create a variety of practices and processes to take care of business, from student financial aid reports to payroll processing. Each district developed different ways to do the same thing. So implementing Oracle PeopleSoft HCM helps in moving to a single HCM system for all the colleges which help in conducting business easily and reduce the cost immensely in maintaining the employees.
- Oracle PeopleSoft HCM is one of the best product and has helped implement the complex Business functionalities in the Higher Education business in a very streamlined process.
- Oracle PeopleSoft HCM helped in moving from 34 different legacy system to one centralized system which helps immensely in maintaining the data and reporting purpose.
- Oracle PeopleSoft HCM also helps immensely in data analytics and trend analysis which helps immensely in preparing for the resourcing and planning for the peak season in advance and be better prepared to handle the quarterly on annual activities.
- Oracle should bring back the Breadcrumbs navigation back to PeopleSoft Fluid screens.
- PeopleSoft Absence Management is also a Global payroll product which causes issues in processing absence for employees in multiple open calendars which is useful when processing payroll but not for Absence processing. So there should be an option when using this product for Absence Processing only. It should allow employees in multiple open calendars to be processed.
- In higher education, there are some employees where a "leave" belongs to the person and not each job. So it would be helpful to have the functionality of having employees working in multiple jobs accrue leaves from multiple jobs but all stored at the payee level(which is possible today) but they should get an option to select the supervisor to whom the leave request gets assigned based on all the active job records.
- It has the most robust and mature functionality
- It has the best flexibility to configure and customize
- There is a huge community of users and consultants to share experience and help with support
- Improve the automatic updates of time and attendance regulatory rules
- Improve the mobile time entry configuration
- PeopleSoft is very customizable to satisfy one's individual needs
- Can easily be connected to many different PeopleSoft applications
- Great permission and access controls, flexible to many different use cases
- Upgrades are very time consuming, and risky
- Not mobile compatible, or a supported app for Android or iOS--only browser, which does not render very well.
- Quite expensive and implementation is challenging.
- All employees in the organization can consistently use the same HCM to track employee payroll data
- We used to have problems in getting technical support from PeopleSoft. We hired a consultant to support us.
- The effective dating feature of PeopleSoft is especially useful in tracking the life cycle of an employee's relationship with the organization, from the time they apply for an opening until the time they decide to retire from the company. Every transaction can be tracked within the system so you have the historical data needed to support any type of reporting that may be required.
- Security is another thing that PeopleSoft does well. The ability to have row level security in addition to page security is very useful when you need to provide access to the data for various categories of employees. For example, we can set security permissions so that it allows a payroll clerk to see only hourly employees since that is the pay group for whom they're responsible for processing.
- The Employee Snapshot in Manager Self-Service is an awesome new feature! It allows managers at any level to see specific data not only about their direct reports, but also 2nd and 3rd+ level direct reports as well. using a graphical drill down capability to get the details.
- I also like that you can use many types of devices to work with PeopleSoft HCM. I can see the same information from my laptop, tablet or phone as needed.
- The Dotted Line Reports feature of Company Directory will be an added bonus for our organization since many of our teams function as networked teams rather than hierarchical ones.
- We really need to have more flexibility with the number of leaders for teams. We have many cross-functional teams that have more than one team leader. The ability to identify multiple leaders who can access their team members' data would be extremely helpful with how our staff work in a team environment.
- Better documentation on the set up steps is needed. The wizards have helped a lot but they are still sometimes hard to use. Vidoes are helpful too, but often don't go to the level of detail necessary to completely set up a new feature or function.
- Security is often confusing. Whenever new functionality is made available or a PUM update is done, the roles/permission lists to use it is sometimes difficult to find. Having a better way to search for that would be helpful.
- The UX for Security needs needs to be redesigned. It is difficult to figure out all of the necessary steps to implement a change to a user's role or a permission is made. You often have to go to another place in the system to finalize the change such as running the SJT class update, which leads to that step being missed until you don't see your change in the system hours later!
PeopleSoft HCM takes a big burden off of our operational staff since it provides most of the regulatory reporting that we have to do. Knowing that Oracle will update the code with all of the Tax changes on a regular basis is such a huge relief for our Tax department and our programming team.
This also applies to companies who are working in a global environment. While not every country is supported, many of them are so that gives a lot of lift to operational staff in those countries.
- Payroll processing has been stable for the entire time we've used HCM and generally has the flexibility to handle a variety of situations we encounter in paying students, faculty and staff, including many cases of multiple jobs.
- Self-service using the classic pages has worked well for us and has relieved HR staff from answering many questions individually.
- The PeopleTools technology framework has allowed us to add new capabilities not supported by the product, including creating a way for managers of student workers to hire them without HR involvement.
- We have issues with students using Time & Labor for multiple jobs, where time is incorrectly calculated, including negative balances where none exist.
- The application is complex and some areas, especially Time & Labor, are very difficult to troubleshoot. The overall level of complexity has increased over the years.
- We also use Campus Solutions and had to split apart HCM and CS, significantly increasing our maintenance overhead and creating inter-system issues that aren't always resolvable.
- Campus Solutions has developed a solution for managing preferred names and gender identity that is missing/ incompatible with the HCM product.
- Employee Payroll is divided into weekly and monthly, and we have different employees such as contingent worker and temps. All these are properly and tactfully handled by Position Management.
- We keep our system up to date with latest tax update versions. Our payroll is smooth flawless since the introduction of Payroll for NA.
- Base benefits allow proper maintenance of employee and dependent health benefits as well as vacation and leave accruals.
- There is not much self-correcting ability in BAS Benefits, if Ben Admin can be more robust and informative it can help operation smoothen further.
- COBOLS can be a concern and at times depends on running certain DMS, a clearer instruction can help admins and developers to troubleshoot. At times we need to spend hours in MOS to find the proper documents. If all these docs are combined in an ordered way it could become a one-stop point for troubleshooting.
- The system allows for a lot of customization. Our talent acquisition platform is almost completely customized to communicate with our financial and compensation teams who aide in the position request and approval process. While the updates certainly take time, we utilize Oracle support to make our systems our own in order to meet business needs.
- The dashboards are user-friendly both for employees and managers. The self-service features are great tools for allowing employees to set up their payroll and tax preferences, distribute pay stubs, and monitor PTO. For orders or invoice pay requests this is all built in to communicate with our procurement and accounts payable teams. This is a great tool to help effectively get requests through and approved in a hierarchy format.
- As a large organization, there is a plethora of information stored and made available to the organization. Having the ability to house so much data and have the system run as quickly as it does is certainly impressive. With such emphasis on less paper trail, this has certainly been a cost-effective means to make information available electronically.
- Although the customization is a strength, this is largely due to some business systems of PeopleSoft being out of date. The HR system for talent management is pretty poorly designed out of the box. There are updates from Oracle that may have the system more comparable to other popular applicant tracking systems, but ours is fairly bare bones. As a result we’ve customized this entirely, and unfortunately deal with a fair amount of internal errors. Luckily from the outside our applicants and candidates do not face issues.
- Our current PeopleSoft version is not mobile compatible and overall they were behind the ball in implementing mobile friendly systems. As a business and society of always on the go, the inability to effectively utilize all services from a tablet or phone is disappointing. Again, there are rumors of mobile compatibility upgrades, but the upgrade is too pricey for us to take on at this time.
- The performance management function was very old fashioned. It was difficult to manage and utilize by both team leaders and employees. Our organization recently removed the performance management function and went with an entirely different system. As a rapidly changing and evolving business strategy the check a box and numerical rating on individual performance was not adaptable to a more personalized goal setting performance review process.
Oracle PeopleSoft is probably best suited for employee self-service functions such as benefits enrollment, payroll tax preferences, and other similar HR related features. The financial features and the applicant tracking system are behind other competing business systems. The UI of the system as a whole is not very modern, and not being mobile friendly is a factor here. At the same time, this system is still very comprehensive and best suited for a 1000+ employee organization both due to cost and services. While there have been hiccups over the years of utilizing PeopleSoft our developers and Oracle support have always been available to assist.
- The reporting tool is quite intuitive. I report every day on various data segments. The data comes down very organized.
- Oracle interfaces quite well with many of our other systems. We use PeopleFluent and other systems.
- The input for HR data into PeopleSoft is also very organized. We can enter data one-by-one for employees or do mass uploads. It really helps with the workload.
- I have heard from my recruiting and talent acquisition groups that the interface to the ATS took a lot of work to integrate effectively.
- PeopleSoft HCM captures detailed information about each employee in the organization, based on a variety of fields and effective dates.
- PeopleSoft HCM is able to capture and track Position information for budgeting and planning purposes, separate from the Employee information.
- PeopleSoft HCM can handle very detailed and complicated benefit plans.
- PeopleSoft HCM allows for flexible reporting off of relational tables.
- The reporting feature is not intuitive for basic users. It requires someone a little more advanced to set up queries and save them for other users.
- PeopleSoft HCM is very expensive and implementation is complex and challenging.
- PeopleSoft HCM is not very intuitive to use. It requires training and a well documented and defined business process to ensure the fields are used correctly to get the most out of the system, particularly when it comes to reporting.
It is not appropriate for a small or even medium-sized business with straightforward benefits and only a few job titles or actions to track.
For example, a University with hundreds of jobs and actions like Sabbaticals, paid leaves, administrative leaves, probation, etc. requires a system as robust and complex as PeopleSoft HCM. This makes it worth the expense.
- It stores all basic biodemo data for all persons in our HCM, CS, and Financials systems
- Effective dating logic is fairly robust, yet easy to understand
- Table structure is relatively straightforward
- Our users have expressed concerns about talent acquisition functionality, ended up going with another vendor
- The navigation for looking up personnel data is intuitive.
- Closing combination codes is a very easy process.
- Query reporting tools are very powerful -- query manager, connected query, and BI Publisher.
- I don't know if this an institution issue or not, but the process of adding new combination codes is cumbersome at times. We do it through an Excel spreadsheet, and if we make a mistake/typo, it's a real pain to delete or inactivate it and insert a new row.
- Well known and long standing in the industry
- Making advancements in Cloud (Oracle)
- Having their modules all connected
- Easy to integrate
- Needs better reporting capability
- Ease of use
- The PeopleSoft suite of products is well integrated across all applications.
- Application update calendars are almost non-existent. You get notified as they are released, not 'planned' dates.
- Change Assistant and Virtual Machines are rather new and somewhat frustrating to work with. Needs step-by-step instructions for implementation and a training seminar in its use.
- Automation of payroll process
- Automation of benefits events and link to job changes
- Queries, WorkCenters
- Fluid tiles
- Implement new ideas based on user suggestions. Example, primary job flag updates.
- Provide more options in Leave Accrual process
- A better process for retroactive benefit deductions
Less appropriate - Occupational Health
- Thoroughly Tested and developed to adhere to industry needs in the US.
- Great technical support staff that can be contacted to help by filing service requests.
- Helpful manuals in the form of PeopleBooks with loads of useful content to gain technical and functional knowledge about PeopleSoft.
- Great way to not only customize a particular solution but also provides a great way to integrate with third-party solutions.
- Some modules need in-depth functional knowledge to work as configured. This can lead to some issues if set up is not configured properly.
- Hard to recruit, train and retain technical and functional staff. Employers are always on the lookout for new people interested in PeopleSoft.
- Customizations made by clients can also cause a hindrance to what Oracle can deliver. This is the major reason why it isn't able to catch up to the level of some of its other competitors.
- Flexibility in handling multiple concurrent assignments.
- ePerformance and Time & Labor are highly configurable
- We are also using Contract Pay for a group of employees. Once the bugs have been addressed, it is a great solution to our business needs.
- Limited functionality on Profile management and Career Development
- There should be better integration between core HR and Time and Labor
- Alert notifications are not easy to implement.
Well suited for large organizations where business change is managed well, and where there are minimal exceptions to policies and processes.
It is not appropriate for small organizations (less than 300 employees) because the cost of support is high.
It is NOT used as a CRM for tracking prospective students to the university though, Hobson's Radius is used for that. It also is not used for graduate applications; we use Terra Dotta for managing those applications.
- Handles alarge amount of students, employees, and people
- The system is not as intuitive for end users. They know their own functional areas after training, but needing to use other parts of the system can be a learning curve.
- Documentation has greatly improved over the years.
- Idea Space allows users to post enhancement requests and allow other entities to vote.
- Posting regulatory changes/patches or fixes in a timely manner
- Turn around time with SRs and getting the issue routed to the right technical expertise can be hit or miss at times.
- Improve integration capability between other Oracle Cloud products such as Fusion and Taleo.
- Good development platform
- Good support Community
- Myriad of Features
- Modernize look and feel, I believe this is being done however
- Allow the ability to develop some things right from the environment instead of through PeopleTools
- Job Data works well within PeopleSoft. The payroll function runs smoothly.
- Batch processing runs smoothly and is easy to develop as we identify needs for tracking new information and asking our divisions to provide information for mass upload.
- The Time and Absence module is quite clunky and is definitely a place for improvement. Asking people to review, track, and approve time in the current module is hard to do. People have built many shadow systems to deal with this.
- The upgrade to 9.2 does not seem to have added improvements, and in some ways made the system less functional. The changes were not explained in a way that showed how they were positive.
- The system does not allow for the concept of a 0% FTE, which I think it more common than they think.
- PeopleSoft has invested heavily to improve the User Interface that is both accessible on a device and on a desk-top. PeopleSoft is one of the few HRIS systems that provides an identical user interface irrelevant of the device, thus resulting in less training and change management effort.
- PeopleSoft Talent Management modules are integrated out of the box with PeopleSoft Core HR/Payroll modules and requires no data extraction, updates or migration requirements either as a part of the implementation or on-going. It also requires no additional intervention to enable Single Sign-On, as when the employee is logged onto access their pay or update personal details, they have the ability to look at their talent profile / performance templates and compensation details
- PeopleSoft provides the ability to Personalize, Configure and Customize your application. Today’s PeopleSoft is rich in functionality, that most Talent requirements are met with out of the box functionality requiring configuration
- The Employee Snapshot feature provides managers with a comprehensive view of talent data related to an individual employee through the use of dashboards and tiles within the PeopleSoft Fluid User Interface pages.
- With Employee Snapshot, managers have access to an employee’s talent data from one location instead of accessing several components separately.
- Integration to Oracle's Taleo ATS could be much improved
Oracle PeopleSoft HCM Scorecard Summary
Feature Scorecard Summary
About Oracle PeopleSoft HCM
Oracle PeopleSoft HCM Integrations
Oracle PeopleSoft HCM Competitors
Oracle PeopleSoft HCM Technical Details