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Oracle Marketing

Oracle Marketing

Overview

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Recent Reviews

Great product

8 out of 10
October 05, 2021
Incentivized
We have mostly used Oracle CX marketing for its email marketing capabilities and for testing landing pages via email. It has very many …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Email deliverability reporting (127)
    9.5
    95%
  • Dashboards (122)
    8.9
    89%
  • List management (126)
    8.9
    89%
  • Landing pages (124)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,000 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.1
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a suite of digital marketing solutions that help B2B & B2C marketers use real-time intelligence & customer signals to deliver personalized experiences. Products include:

  • Oracle Eloqua: Marketing automation to create & execute brilliant B2B campaigns
  • Oracle Responsys: Cross-channel customer experience orchestration for B2C marketers, enabling them to deliver value to every individual
  • Oracle Maxymiser: Customer journey optimization across websites & mobile apps through testing, personalization, recommendations, & insights
  • Oracle Infinity: Behavioral intelligence streaming & real-time decision making for applications, at scale
  • Oracle CX Audience: Precise targeting & audience analytics to drive engagement and marketing ROI
  • Oracle CrowdTwist: Personalized loyalty & reward programs to grow brand value, purchase frequency, and customer relationships
  • Oracle CX Content: Personalized, scalable content creation powered by AI for consistent experiences across apps & channels
  • Oracle Unity: Single, dynamic view of the customer through unified online, offline, & third-party data
  • Oracle DataFox: Verified company data & real-time signals to drive personalized marketing

These tools help marketers unify customer data, deliver relevant experiences at scale & in real time, and easily execute sophisticated cross-channel marketing to accelerate business growth & brand loyalty.

Oracle Marketing Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Oracle Marketing Screenshots

Screenshot of Marketing intelligence gives everyone insights into marketing campaign impact on qualified sales leads, pipeline, and ROI.Screenshot of Oracle Eloqua's industry-leading marketing automation helps you create and execute brilliant B2B campaigns to drive engagement across each stage of the customer experience, from the simplest to the most sophisticated buying cycles.Screenshot of Oracle Responsys makes it easy for B2C marketing teams to produce sophisticated cross-channel customer experiences that deliver value at the time of need to each individual based on their interests, preferences, and shopping habits.Screenshot of Oracle Maxymiser’s advanced website testing and personalization solutions help marketers make data-driven decisions on websites and mobile apps; create seamless, connected customer experiences; and deliver higher marketing ROI.Screenshot of Oracle Infinity helps you optimize a customer’s real-time digital journey. The system brings in online behavioral data, applies intelligence to that data, and dynamically surfaces recommended actions you could take to enhance the digital customer experience—at the exact right moment.Screenshot of Oracle CX Audience provides a solution for large-scale audience segmentation, data management, and analytics as part of Oracle’s comprehensive cloud platform. Input simple or complex omnichannel data into CX Audience and get segmentation and analytics to help optimize marketing performance.Screenshot of Oracle CrowdTwist helps brands create loyalty through the creation of customized and strategic engagement and reward programs. Gather and leverage valuable first-party data, add value and differentiation, drive purchase frequency, deepen customer relationships, and increase customer lifetime value.Screenshot of Oracle CX Content helps you deliver consistent experiences across your CX applications and channels. Create personalized content faster and at scale with the power of AI.Screenshot of Oracle Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning (ML), Unity delivers timely intelligence across marketing, sales, and service.Screenshot of Oracle DataFox elevates business performance across the enterprise with AI-sourced, human-verified data. By leveraging natural language processing, machine learning, and human in the loop, DataFox offers access to the most modern company dataset.

Oracle Marketing Videos

Oracle Marketing Integrations

Oracle Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesNorth & South America, EMEA, APAC, Japan
Supported LanguagesEnglish, French Canadian, French European, German, Spanish, Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Swedish, Turkish

Frequently Asked Questions

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

Oracle Marketing starts at $2000.

Adobe Marketo Engage, HubSpot Marketing Hub, and Adobe Campaign are common alternatives for Oracle Marketing.

Reviewers rate Email deliverability reporting and Lead nurturing automation and Event/webinar marketing highest, with a score of 9.5.

The most common users of Oracle Marketing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(650)

Attribute Ratings

Reviews

(1-25 of 91)
Companies can't remove reviews or game the system. Here's why
Frank Debras Niel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle is helping us in providing analytics that made it possible for us to track and measure the behavior of our customers on the digital platform especially on the website of our company. We can find potential customers and can also manage our data using this platform. The reports it generates are beneficial for us in many ways especially in the growth of our business.
  • We can look for the behavior of our clients on our website and mobile application using the analytics it provides.
  • It is highly customizable.
  • It presents data in a form that is easily understandable and reports are highly beneficial for us.
  • Analytics in the form of graphs.
  • The user interface is not much friendly, especially for the newbies.
  • It doesn’t provide updates.
  • Sometimes depict buggy behavior.
In my opinion, this analytics tool is amazing for large organizations with a lot of clients approaching them via their websites. In this manner, this tool will help them to get to know the behavior of their loyal clients. It has many useful analytical tools and offers multiple customizations and the reports would be the most helpful part for the companies. Since the user interface is hard along with the deployment so one has to get help from an IT person to make things work on starting days.
Gerald Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle CX Marketing is a single unit that has unified all our marketing channels across our entire company. It helps us organize effective marketing campaigns that we use to publish our adverts on our marketing platforms. It enhances [the] customer interaction journey with our sales and marketing team to be productive.
  • It unifies all marketing channels across our organization.
  • There is no missing functionality and I have not identified new room of improvement.
This platform is very powerful in organizing and coordinating all marketing channels. It can achieve marketing goals in any business enterprise, and I can recommend it to any organization or to any of my colleagues. It is capable of collecting data from different sources and using [it] to give real-time insights that help us to plan effectively for [the] future.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Oracle CX Marketing is used by specific departments in our organization. The platform helps to unify all prospects and customer marketing signals in a single view. It helps with gauging real-time performances and also helps in retaining customer loyalty.
  • Real-time performance measurement
  • Cross-channel marketing
  • Critical campaign can be handled smoothly
  • The price is expensive as compared to other options
  • Long implementation process
  • The sync time between the platform and the CRM is slow at times
Oracle CX Marketing platform is well suited for organizations that require better campaign management with better segmentation and lead creation.
Rajiv Chidambaram, BE, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle CX Marketing is used as the primary marketing engine at the company - to drive all marketing campaigns and programs. It was used for lead scoring and orchestration, list segmentation, customer journey mapping - and connected to Salesforce to provide end-to-end visibility into the customer journey. We also used it for content creation, publication, and insights from our web properties.
  • Campaign management is very easy and intuitive to send out email campaigns and build workflows.
  • Support for multi-channel campaigns not limited to emails - works well as a CDP that provides a 360 view of a prospect/customer.
  • Good integration with CRM (Salesforce).
  • Implementation and roll-out wasn't very easy and had some hiccups
  • Lead scoring is not as intuitive as other similar programs
  • Onboarding and training lacked resources
Some scenarios where Oracle CX Marketing is good at:
1) Providing a 360 view of the customer/prospect
2) Accepts 1st and 3rd party data to build prospect profiles
3) Easily integrates with most major SaaS MarTech products

Some scenarios where less so are:
1) Automating Ad Campaigns wasn't very easy to manage.
2) ABM campaigns faced challenges due to how the interface is set up.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Oracle CX Marketing (formerly Oracle Marketing Cloud) is being used by our marketing department to automate our marketing operations and strategies. It helps us to execute our email marketing and lead nurturing processes while integrating with our SalesForce CRM for effective lead management.
  • It has an amazing A/B testing mechanism, which helps to test different assets
  • It provides features such as dynamic content and progressive profiling for personalization
  • Easy creation of landing pages and web forms
  • The platform can be a bit confusing; the same is true of the process for setting up segments
  • The platform is expensive as compared to similar products that offer similar features
  • Customization is difficult after a process has been automatically scheduled
Oracle CX Marketing (formerly Oracle Marketing Cloud) is well suited for an organization that wants to practice lead nurturing and automate their marketing efforts while saving on investments. Also it is effective mainly in organizations that have a technical marketing specialist in house to manage the platform as data and workflows, as they can be complicated. Organizations that just focus on one-to-one email sends would not be able to fully utilize the platform, especially considering the high cost of the tool.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The Movember global email and digital marketing department (approximately four people) uses Oracle CX Marketing (formerly Oracle Marketing Cloud) to build, manage and send email and push-notification campaigns throughout the year. We build supporter journeys using the campaign canvases for one-off campaigns as well as triggered campaigns. For push notifications, we use a Swrve to Eloqua integration.
  • Contact management
  • Extremely customizable to the campaigns you want to create
  • Covers a wide range of different kinds of campaigns
  • Load time for campaigns
  • Downtime for maintenance and warnings ahead of time
  • Speed of response for customer support tickets
  • Automatic error warnings when user may have clicked a wrong button
  • Ease of reporting via Eloqua Insights
For large companies managing huge databases of contacts, Oracle CX Marketing (formerly Oracle Marketing Cloud) seems appropriate for dedicated custom marketing campaign management. For smaller companies using several platforms or with smaller teams, it may make less sense as the system can be slow and is a lot to manage. It may make the most sense for e-commerce businesses with big sales goals.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle Eloqua is being used by our marketing department for external email communications. We use it to send event invitations, email newsletters, notifications, etc. We recently purchased this product to replace another that we used for email communications, so we are still learning, but it has a lot of great functionality.
  • Email Creation
  • Email Campaign Creation
  • Analytics
  • Integration with D365
  • Template vs. Campaign Organization
Oracle Eloqua makes it easy to create email templates and save them for future use. I also like the way to create a campaign. There are only a few steps and it doesn't make it over complicated. The only thing I wish would improve is the integration to D365. Right now, if I want to send out an email, I have to export a list from D365 and import it into Oracle Eloqua to send my email. I don't know if its the version my company purchased or if that's just the way the program is. Overall, it is a great program, though.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Eloqua for our company's marketing purposes. We sync it with Salesforce, so all the data we gather from an email campaign or any data collected from a landing page can be used by our sales team. We previously used to resell Eloqua to our clients, however we still offer Eloqua support to our clients.
  • The user-interface is probably their biggest strength. It's very clean and easy to navigate for marketers.
  • Eloqua is segmentation is powerful, you can segment users on so many different levels from contact data to how they interacted with an email or landing page.
  • Their training for the product is unparalleled. From full-day to two hour training courses, you learn with others who may ask questions that you never thought to ask. It's well worth it to go through some of the basic training.
  • In Eloqua 9 you had access to a folder structure on the left hand side of the screen when you were in emails or micro sites. This made it easy to switch between emails as well as see the folder structure you were currently in. In Eloqua 10 they did away with it and now in order to get back into the folder you have to leave the email you're working on.
I would suggest Eloqua to anyone that I felt needed to use 80% of their power. If someone is just looking to send emails, I'd recommend they use MailChimp. But if they are looking to utilize email automation and a program builder I'd be more likely to recommend Eloqua. If a company was looking to do email campaigns where they would take them to landing pages and submit web forms, collect data, and then use that data to nurture those people further, I would strongly recommend Eloqua. Not just because of the functionality, but because of the ease-of-use of the tool
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Responsys is used across all brands to deploy and manage email and SMS campaigns. It houses messages ranging from acquisition to portfolio management. Additionally, it also houses many of the operational messages we send week to week.

Responsys solves many of the issues around segmentation and customized touch points. It has easily accessible data and the tools to use this data to create unique sends to distinct groups.
  • Segmentation.
  • Program creation.
  • Dynamic email creation.
  • Clarity of associations within emails (data tables, programs, content, etc.).
  • Launch timing flexibility.
  • Automatic data upload timing flexibility.
Responsys is well-suited for a company with layers of complex data that can be distilled into individual email campaigns or programs. It also may be overkill for a company that does not have a deep data architecture set up. There are many features that, in that case, would likely go unused.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Oracle Eloqua is solely being used by our demand generation, sales, and marketing teams. We are using Oracle Eloqua to manage marketing campaigns, sales lead generation, and sending marketing emails to increase the number of conversions of potential customers. In addition to just sending marketing emails, we are also using Oracle Eloqua to track whether or not a customer has opened the email, and their activity on our main website.
  • Unrivaled integration with WeChat. Many of our customers are based in China, so built-in integration with WeChat has really helped us.
  • Abundance of integrations. Based on past experience, Oracle Eloqua offers more integrations than any other marketing automation software.
  • HyperSite Builder is simple and easy to use, allowing us to create customizable sites based on each customer.
  • Harsh pricing and contract. Oracle Eloqua isn't accessible to businesses of all sizes, and the long-term contract requirement makes Oracle Eloqua a burden on the company's budget.
  • Lack of integrations with Google Adwords. We have yet to see this feature be added to Eloqua.
  • Implementation takes a long time. Due to the number of features that are available, it took 4-5 months for us to fully integrate Eloqua into our workflow.
Oracle Eloqua really only makes sense if your organization is going to use the unique integrations that its other competitors don't offer. It is priced higher than most of its competitors in the market, so it may only be a plausible solution for large companies. Transitioning marketing platforms will also be a burden as configuring Eloqua tends to be a lengthy process. If you need to use Eloqua-specific features and don't currently have a complex workflow to convert from (and if your budget allows it), then Eloqua is well-suited for you.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Every business-to-business organization needs a marketing automation solution. We use it for lead management, lead scoring and implementation to Salesforce. Being able to properly manage leads and process them to the right sales contact is critical for our business and Eloqua helps us solve for this. Our whole organization is using this product either as an end-user or for reporting.
  • Lead Management
  • Email Marketing
  • Lead Scoring
  • Reporting
  • Better UI for list builds
Oracle Eloqua is great for mid-marketing to enterprise businesses. It has all the features and functions for a marketing automation solution and can scale for growth. It seems SMBs stick to smaller solutions like Marketo and HubSpot.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Oracle Eloqua is managed and primarily used by Marketing, but we enable other departments within the organization to use it. Other departments that use Eloqua primarily use it to build their own emails (which we send for them) or pull their own reports. Eloqua is our core marketing program that we use to create emails, forms, and landing pages, manage contacts, and score sales leads.
  • Visual campaign canvas that allows you to map out your marketing campaigns and automation, ensuring there aren't any gaps.
  • Easy-to-use, responsive WYSIWYG email, form, and landing page editors.
  • Robust Cloud Marketplace with lots of apps that make setting integrations up quick and easy.
  • The clunky reporting user interface has a steep learning curve.
  • Lack of customization for email design systems: unable to create and save your own drag and drop WYSIWYG modules.
Oracle Eloqua is a powerful B2B marketing automation software that is great for enterprises running large scale, multichannel digital marketing campaigns. There is a way to do almost everything you want to do in your marketing program, or you can integrate with a partner software that does things that Eloqua itself can't. I will say that it is not the easiest or most intuitive marketing automation software I've ever used, and it's best suited to experienced users if a company isn't willing to invest in the Oracle Education Pass.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our use of Eloqua is currently for email marketing support. We mostly do batch and blast 1 time use emails, but there are some trigger campaigns. We are looking to implement welcome and nurture campaigns by the end of the year.
  • Reporting
  • A/B testing
  • Flexibility to pull in outside data
  • Ease of Use
  • Better self help section. I don't like the search in Topliners and find faster to search Google, which typically directs me to what I need in Topliners.
Eloqua is very flexible and can easily meet almost any business need. For example, you can load third-party data into the CDO function from an event and run a specific series of activities based on business rules on the fly.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Responsys to deploy a variety of triggered, transactional and one-time sends. We also use Responsys for deploying Push notifications. We have a lot of different programs running for email and push and often throw people from one program to another. We also utilize a lot of different dynamic content and dynamic sections of emails to customize content as much as possible.
  • Dynamic content and sections
  • Easy to build programs
  • Split screen HTML and render view
  • Previewing push and SMS
  • Easier to understand and utilize interactive dashboards
  • Measure total filter count accurately without having to press "get actual count"
  • Better support
Responsys can be a bit clunky but overall it is quite functional, especially in regard to sending emails to large and diverse segments. Building campaigns is relatively simple and has improved in recent years. There is now a split screen where you can see HTML and see how it renders. Programs are pretty straightforward to build.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is being used by the Marketing department as the primary source of email content for both clients and candidates. We also use it for the tracking and reporting of campaigns, which help us to make real world decisions about the business. Eloqua is essential for our company filling open staffing positions.
  • Tracking and reporting
  • Ease of use
  • Website landing page design
  • Some functionality issues in Chrome
If you are sending mass emails on a daily basis, I highly recommend Eloqua to any marketer.
March 28, 2019

Oracle Eloqua Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is being used primarily by the marketing department to support email communication, form and landing page automation, sharing of data and web analytics and tracking as well as social integration. The tool is used both for B2B and B2C communications to get nurses to fill jobs and to get hospitals to open jobs with us.
  • CRM integration and customized automated processes like sending working nurses an automated reminder each week to submit their time sheets (this is unique because our nurses in "working status" changes every single week, so it's a dynamic integrated campaign)
  • Notifies us when leads from our website do not successfully go into our CRM
  • Automates several of the manual recruiting follow up and paper work processes
  • Would like to be able to put a form or video content into the body of an email
  • Would like to integrate with our SMS platform
  • Would like to view digital body language on a segment level view, rather than on the individual profile
Eloqua is a fantastic tool when it comes to holistic campaign reporting and automation, when you include functionality of forms, landing pages, and other Eloqua plugins like social connectors and things like GoToWebinar.

Eloqua is less appropriate when trying to create large scale forms and surveys, as it does not include benefits like skip logic.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is currently being used within our marketing department only. We run our marketing campaigns and lead automation through Eloqua. Currently it is integrated with SFDC and few other third party applications. We execute email campaigns and host majority of our landing pages and lead gen forms within Eloqua.
  • Custom Data Objects: Eloqua CDOs are one of the key factors that distinguishes it from other MAPs. The ability to store and process data in custom tables, provides a ton of flexibility to the users.
  • Reporting and Insights: Eloqua reporting and analytics engine is pretty strong and powerful, which crunches data and provide all types of custom reports quickly and with relative ease.
  • Ability to handle large databases: One of the main reasons why Eloqua is looked upon as "Enterprise" grade marketing automation solution is because of its ability to handle and process large databases i.e. 5M+ records.
  • DB Management: Eloqua should look into providing more flexibility and user friendliness around DB management tasks i.e. field and assets deletion etc. currently any such tasks requires tremendous time and resources to be performed due to complications related to "dependencies".
  • User Friendliness around "Testing": Eloqua should provide some native functionalities for testing different assets i.e. Emails and Landing Pages on various platforms (different browsers, email clients etc.).
  • Assets 'back-up' functionality during maintenance hours: There are many business that build their web landing pages entirely on Eloqua. When Eloqua goes down and is not available during maintenance hours, these businesses suffers tremendous loss of opportunity due to unavailability of their assets. Eloqua folks should think and plan around provisioning a 'back-up' mechanism to support such activities without making their customers suffer.
Eloqua is arguably the most robust MAP solution out there in the market due to its tremendous flexibility around customizations. However, unfortunately, it also makes this platform a little bit more complex and less user friendly in comparison to few other MAP's. That being said, if the companies using Eloqua have appropriate in-house resources to make use of full potential of Eloqua, then it can be a blessing in disguise.
March 26, 2019

Eloqua Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used as the marketing automation tool to run automated drip campaigns and do lead management. Successful demand generation, email marketing, and lead management engagement hinge on a modern platform and strategy aligned to buyer needs across all phases and channels of the buying process—Oracle Eloqua marketing automation does it for us.
  • Canvas
  • Lead scoring
  • API
  • Multi-tenant
  • Integrations
  • Price
Oracle provides marketers with a robust network of over 500 partners, representing over 700 integrations. This empowers users to align existing enterprise applications to marketing automation for scalability and extension. Oracle Marketing Cloud provides a centralized canvas where marketers can orchestrate experiences across paid, owned, and earned channels including email, mobile, social, and web.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Oracle Responsys for all of our email/SMS/push marketing. The product helps us to effectively communicate with our audience for ad hoc, campaign, and lifecycle messages. We use Responsys only within our Marketing department, but the solution helps tremendously for our B2C communication needs.
  • Email Marketing - The deliverability is great, the campaign builder helps create stunning emails, and the reporting is very strong.
  • Push Notifications - The solution integrates easily with our app to send users important push communications.
  • Lifecycle Campaigns - The program builder is very easy to use and has powerful tools to create outstanding customer journeys.
  • User Interface - The UI is a bit outdated and clunky, but gets the job done with some getting used to.
  • Training - There isn't much out there for training, unless you are willing to pay Oracle or a 3rd party.
  • Support - There is no dedicated support and you have to use their portal. It sometimes take awhile to get things looked at or fixed, but they eventually get to it.
The solution is great for an enterprise marketing team. There is a ton of functionality and options, but the UI is slightly clunky and outdated. We use the solution to build our customer communication journeys and can highly personalize the journey/messaging for each user with the powerful filters, rules, and programs. The campaign builder allows us to build stunning emails that grab a users attention and convert well. The reporting is outstanding and allows us to see how our campaigns perform and where we can improve.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Responsys to communicate with our sitter and owner bases that we have on the Rover platform. Responsys allows us to send batch emails that have large audiences, automate emails, and analyze data on our sends.
  • Programs: This tool is easy to understand and execute. The interface is easy to understand with the use of nodes and attaching the technical piece such as campaigns and filters to them. It allows us to automate so many of our emails to be ad-hoc and triggered.
  • Interactive dashboard: This tool allows us to pull many detailed reports, as well as automating those reports. There are also features that allow us to analyze emails that contain dynamic content and how each of those pieces performed. This tool also allows us to go back and understand performance from campaign to campaign.
  • Campaign builder: This tool is so well organized. It has every detail about the campaign included on the workbook. Newly, it will even tell you what programs the campaign is attached to, so that you know exactly where it lives. With us having so many campaigns and programs, this is super useful for keeping track of it all.
  • Dynamic content: This tool is used a lot by my team, but it could be easier. We use the classic version opposed to the widget that was introduced, because it gave us less functionality by being more restrictive on the areas that you can select for dynamic content. The experience could be cleaner and more intuitive when selecting sections of the email to be dynamic content regions.
  • Error notifications: There have been times where a program validates, but one of the campaigns that is included isn't valid. The program continues to run, and it reports that it is sending said campaign, but it isn't. Programs should realize this and give an error of some sort so that we know it isn't sending. This could be prevented in QA, but sometimes edits are made to campaigns after the program goes live, and this is when the errors would occur.
  • Archiving folders and campaigns. It would be helpful if you could hold them somewhere that isn't in the same place as all of the other folders that we're using, just to make it a cleaner place for storage.
Responsys is perfect for sending large quantities of batch emails, as well as setting up triggered emails. It is high powered and reliably sends a high volume of emails.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used by our marketing department to do email and marketing automation for the entirety of our marketing communications.
  • The reporting gives deep insight into every aspect of email.
  • The dynamic content makes using the same email template for different segments seamless.
  • The contact washing machine integration within Eloqua makes cleaning your database and segmenting easier than any other platform.
  • Eloqua could improve by creating an easier to use platform for new users.
  • The process of duplicating emails could be easier.
  • When you upload photos directly into an email, it’s difficult to file it within a certain folder
Oracle Eloqua is well-suited for enterprise companies that are doing sophisticated marketing automation. It’s a less appropriate platform for companies that are smaller, and just dipping their toes into automation.
March 22, 2019

Eloqua Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Eloqua on the marketing team to upload leads and nurture them through the funnel. We also have integration with Salesforce for our sales and business development teams.
  • Database segmentation is streamlined and easy to understand.
  • Lead scoring and setup is helpful across multiple teams (marketing and sales) and able to segment into different business units/target audiences.
  • Automation for our sales team provides real-time followup.
  • The look and feel could be improved. I've used HubSpot in the past and it was more user-friendly with colors, inviting messaging, etc.
  • More in-app instructions would be helpful. If I am a new user, I would appreciate tutorials or instructions in-app.
  • More timely help. Without designated support, if issues are pressing I would appreciate quicker followup.
The lead scoring and database segmentation are helpful and easy to access for multiple teams. My marketing and sales organization look at these tools for different purposes.
Laura Briviba | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our business unit is a part of bigger Eloqua customer. We've used Eloqua to inform and engage our existing customers as well as prospects. Eloqua allows us to make sure that our contacts receive relevant information and to monitor usage of it. We've also used Eloqua to track our user's behavior on our web site and adjust information materials to their needs.
  • Easy and fast creation of campaigns. The drag and drop editor is very user-friendly.
  • Website visit tracking is a great tool to spot the contacts that are really interested in our products.
  • Personalization is easy and straightforward if the data quality is sufficient.
  • Reporting on a few key metrics of campaigns could have been more intuitive and straightforward, however, I assume it also might be lack of my knowledge.
The true value of Eloqua can be used if business scenarios are advanced. It is certainly not the tool for just sending out e-mails. Although we are not using it currently, it has an advanced lead scoring functionality and a lot of other different features. It is certainly a good tool for larger organizations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eloqua is used across our organization as a common tool.
  • It gives control over marketing communication with our customers and prospects across different countries.
  • It helps to have one rule across all business units in regards to GDRP, data storage.
  • It helps to maintain consistency in design.
  • Improved analytics at the business unit level and at the corporation level.
  • Tracking. This is what I like the most and see the most useful. If you are using all the opportunities this platform gives you, then you will always have good data to make good decisions. Tracking helps to solve problems, for example - if there is a misunderstanding with our customer, first we check what we have done through emails, our website - what he clicked, and the most important -> what he didn't click. It helps us to answer questions from our side without involving the customer.
  • With anything, there are always some small negatives, but mostly they are covered with Eloqua. :)
It is well suited for building GDPR (General Data Protection Regulation) compliant consent storage. We can build all kinds of campaigns around this.
March 21, 2019

Huge efficiency wins

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Oracle Eloqua across 2 departments - Marketing and Fundraising (our version of a Sales department). Our Marketing team uses it to deploy mass, branded emails to our subscriber base made up of supporters and donors. We use it to garner fundraisers and donors, ultimately raising money for our organization. Our Fundraising team uses it on an Account Based Level to bring in and nurture leads.
  • Dynamic content - makes it easy to target specific segments with different content
  • Reporting dashboards - makes it easy to quickly pull high-level stats on email campaigns
  • Campaign canvas setup - makes it easy to deploy campaigns across different countries quickly
  • Customer service is lacking
  • Reporting on email preference changes tied to an email address (i.e. not just global unsubscribes, but how many people actually unchecked an email preference off the back of a specific email)
  • Email subscription preference center is incredibly buggy, wonky to setup and create new email groups, etc...
Well-suited for big marketing teams trying to email their subscriber base (less than ~500k subscribers). Easy to build campaigns quickly, using HTML designed templates, and build complex segments.
Not well-suited for marketing teams trying to email their subscriber base above ~500k subscribers as their click-through tracking/data starts to go awry after emailing larger segment sizes.
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