Oracle Engagement Cloud (formerly Oracle Sales Cloud) Reviews

102 Ratings
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Reviews (1-25 of 25)

Anonymous | TrustRadius Reviewer
March 18, 2020

Good backend cleanup of customer data. Just ok for front end sales.

Score 7 out of 10
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Engagement Cloud is used to help manage the customer data by the entire sales and sales operations department. The primary business issue was a huge duplication of customer data due to years of technical debt, multiple legacy systems, and competing new CRM systems (e.g. multiple sales force instances). This Engagement Cloud solution allows for a single convergence of all the streams of data by cross indexing everything into one cohesive record.
  • Organization of customer data.
  • Minimizing business disruption by allowing existing CRM solutions to run.
  • On the same Fusion cloud platform as other Oracle solutions for future expansion.
  • Interface is inconsistent between certain areas of sales cloud and customer data management cloud.
  • Limitations in how we can configure certain customer areas.
  • Minimal Enterprise Data Quality rules which may require additional PaaS licensing.
Good for managing customer data for back end sales operations support. This allows for complex cross references, indexing, and is good for technical details.

Not ideal for front end sales team entering as the interface is slightly clunky and it would take a decent amount of change management to make sure it is accepted in the organization.
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Anonymous | TrustRadius Reviewer
February 29, 2020

Worth Considering, But Be Sure That It Will Adequately Meet Your Needs

Score 7 out of 10
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Verified User
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Oracle Engagement Cloud (formerly Oracle Sales Cloud) was used at my company by multiple sales teams representing our different product lines. Each team used the product differently to meet their own needs. One team used it as a true Customer Relationship Management (CRM) tool. Another team expected it to serve more as a Business Intelligence (BI) tool for them to track sales and provide analytics.
  • Customization is flexible and easy, allowing you to do things such as added new fields for tracking additional data.
  • Navigation is simple.
  • The tool is generally intuitive to use and helps with organization.
  • Performance often is slow.
  • I would like to see additional built-in reports to choose from.
  • Import/Export of data is not as simple as it should be.
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is well suited for standard CRM functionality in the way that one of our sales teams was using it. If you attempt to bend the intended functionality by greatly customizing the tool to meet other needs, you're going to get frustrated quickly. Different users/sales teams have different requirements and needs. This tool may not be a perfect fit for all.
Yes - I am a member of Oracle Application User Group (OAUG) and Commerce Pros (for Oracle Commerce ATG). I find it is beneficial to research problems on these sites because I often find other "real" users of the products who have experienced similar issues and found ways to solve them. Oracle support is fine for bugs and general support, but it is refreshing to see how actual users interact with the tools.
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Grant Mongin | TrustRadius Reviewer
July 31, 2019

High level of customization but for a huge price

Score 1 out of 10
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We are using this system to solve the issue of managing multiple clients and contacts. When employees leave usually their data and history with that customer leaves with them. We bought into a CRM to help change that. We wanted one place for all information about relationships, history and potential work with a client.
  • House all of our data
  • Accessible from anywhere
  • Extremely difficult to use with little to no training documentation. We had to hire a third party company just to use the software.
  • Outlook app causes so many issues that we had to uninstall it on everyone's computers.
  • Creating reports is complicated due to the huge number of tables.
  • Doesn't work for construction jobs, more made for selling parts.
  • This product may work well for selling parts
  • This product does not work well for construction and I would never recomend it for that.
  • Our business is too small to use Oracle because you have to customize it so heavily to work for your organization. That can be good if you know exactly how you want it to work. We needed an out of the box solution.
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Anonymous | TrustRadius Reviewer
September 19, 2019

Oracle Engagement Cloud Review

Score 10 out of 10
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It is used in our organization as our CRM, and is also used to manage service tickets.
  • Easy to use.
  • Very little training required for new hires.
  • Intuitive interface.
  • Not many new hires have ever used it in the past.
Oracle Engagement Cloud works really well for sales functions that occasionally have to do some type of customer service.
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Simon Vargas | TrustRadius Reviewer
June 11, 2019

Oracle Works for me - how about you?

Score 8 out of 10
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We use Oracle Engagement Cloud to track all inbound and outbound freight orders in real time for all of our customers. It is our basis where we can calculate our sales numbers as well as our profit per product. Our sales team is driven by how effectively they can reach their incentives quarter to quarter. By tracking our sales in real time, the sales reps are able to accurately forecast how well there time is being used prospecting new customers and managing current books of business.
  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
  • I would like to see more integration with other CRMs such as Salesforce.
  • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
  • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
If you are a smaller start up, I'm not sure you will find this as helpful. I believe Oracle Engagement Cloud is better used when it is across an entire organization. You can set up every business unit with their own login and decide what authority they will have vs. what they will not. Each department can then from that point navigate the Cloud their own unique way to gauge how effective the business is within itself.
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Brandi Brown-Lang | TrustRadius Reviewer
February 13, 2019

Oracle Engagement Cloud fits all our sales needs

Score 10 out of 10
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We used Oracle Engagement Cloud in the Sales and Marketing department. It helped to better manage sales opportunities through their life cycle. We knew who was doing what and who we were communicating with at all times and exactly where we were in the sales funnel with each client. This helped us to close more deals and faster.
  • Excellent task management.
  • Specific funnel tracking.
  • Very detailed organization with areas for notes, contacts, and stages of the sale.
  • I would like to see easier to customize dashboards.
  • More thorough reporting.
  • Larger knowledge base.
Very suitable for all stages of the sales process. Even if there isn’t a sale, the work is not lost and can be used again in the future to try to work a deal again and follow up with the lead. It works well for companies big and small!
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Katrina Cribbs | TrustRadius Reviewer
March 20, 2019

Engagement Cloud 2019

Score 6 out of 10
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We are currently in the programming stage, this will be used by all customer service and support dept. We hope that this will allow for greater visibility in all depts and personalize the customer experience
  • unsure, haven's started using it
  • Based on recent meetings it appears there are some issues with unneeded clicks
I believe this will be a great tool to integrate with the Sales Cloud and allow us to be more "sticky" with our customers
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Anonymous | TrustRadius Reviewer
June 28, 2019

Oracle Engagement Cloud Review

Score 8 out of 10
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Verified User
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Our company is using Oracle Engagement Cloud in a handful of departments who need to keep track of sales related accounts. We have used a handful of different CRM and Sales Tracking products, but know that Oracle is one of the major players in this field. Since switching accounts over to Oracle Engagement Cloud years ago, and since the recent conversion from Oracle Sales Cloud, there have been ongoing issues with bugs and other features having issues that have been a real pain to have to deal with. While this is a good product, there is definitely room for quite a bit of growth.
  • The fact that Oracle Sales Cloud is scale-able is one of the great things that we love about the product.
  • Being able to customize the program, and that there are constant upgrades that continue to roll out, makes me hopeful for a greater product in the near future.
  • The user interface is friendly to use and allows for instantaneous editing of things that have just been added.
  • Getting new users cross-trained on this program has been a bit of an issue at times.
  • From an administrative point of view, managing users and managing the system can be a bit overwhelming at times.
  • Some days it can feel like a never-ending click fest to get to what you actually need to get to. For some things, I wish there were an easier way to access them.
As a CRM for sales tracking and account tracking, this product does a great job. Being able to use a company like Oracle with vast amounts of support behind them makes me feel secure that, if I do run into issues, I know someone will be there to help me figure things out or answer any questions that I have about the program.
I can't say that we have found any scenarios where this program would be less appropriate to use because our company has many different uses for CRM products, to keep track of our clients or people who are interested in our clients.
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Anonymous | TrustRadius Reviewer
March 21, 2019

Oracle Engagement Cloud (OSC)

Score 6 out of 10
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Oracle Engagement Cloud is used by our Sales teams and Marketing team. We use this as our CRM and currently have a basic integration into Eloqua.
  • As long as you don't personalize it is fairly intuitive
  • The objects were a little hard to get used to, but now we have established processes for Leads and Opportunities
  • Rely on how the tool was designed and it will be more successful
  • There are so many clicks to get through the objects and create the activities.
  • The monthly and quarterly updates have created substantially more mait. from our TECH team than what was expected
  • With our company we have many service offerings, we expect to be able to market at a personalized level. How we can easily see in the tool what service offerings are applicable to an Account/Contact should be easier.
Only being in it in a year, we are still learning how to function in a cloud based environment. Oracle shares road maps, but those road maps don't always show what actually can be done right now. This has caused some frustration.
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Anonymous | TrustRadius Reviewer
March 21, 2019

OSC Review

Score 8 out of 10
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We implement and fix current setups of Oracle Sales Cloud/Engagement Cloud for many different businesses. We also use it internally for sales purposes. It allows us to track the progress of our business.
  • They fully customized multiple layouts that can show under certain conditions or security roles.
  • They have fantastic customization features that allow clients to tailor the look to their business.
  • It gives the user the ability to code a lot of additional configurations.
  • Create an easier user interface for security jobs/roles in terms of assigning capabilities and visibility.
  • Allow for more distinction between customized fields when adding them to layouts.
  • Provide quicker export/import functionality.
It is suited for businesses that have more technical people to maintain the environment. It is not very appropriate for companies that require heavy reporting on a lot of data.
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Anonymous | TrustRadius Reviewer
February 26, 2019

Oracle Engagement Cloud Review

Score 9 out of 10
Vetted Review
Review Source
Oracle Engagement Cloud, integrated into our ERP, simplifies the visibility and improves the single customer profile between Finance and Sales. Using MDM in 18C we have improved the customer master and we are consistently reviewing the process.
We now have a Sales Team across ANZ who can report on a single opportunity process across the region which is reported up the board.
  • Master data management - Helps create a single customer record across Sales and Finance.
  • Reporting - Engagement Cloud leverages the Oracle OBIEE reporting engine which alone is a market leader.
  • AI - Embedded next best actions.
  • Data as a service - Call upon millions of records of data with a simple click of a button.
  • Clear product direction - Road map is sometimes hard to find and can only be 3 months ahead.
  • UI - Reduced number of clicks to perform an action.
It works great for multi-pillar Oracle deployments.
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Anonymous | TrustRadius Reviewer
March 20, 2019

Still floating.

Score 5 out of 10
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We are in the implementation process, so I don't have a lot of experience using the product.
  • Allow Sales and CS work closely together.
  • 360 view of the customer. The goal is so that if a customer calls our call center, I can tell when a sales person last talked with them. Or if they have a damage claim open, the sales rep will know before they try to sell them something else. I think this will be great (once we're fully implemented).
  • So far, it's not very flexible.
  • Extra steps to get information.
I think it is a good match between Sales/Marketing/CS.
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Anonymous | TrustRadius Reviewer
March 20, 2019

A good solution with room for improvement.

Score 5 out of 10
Vetted Review
Verified User
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We use OEC to manage our Sales Force as our CRM. It is being used across various departments, both in sales & service.
  • Contact/Account creation and management.
  • Working the sales pipeline
  • Using activities to track prospect movement.
  • Scrubbing is weak.
  • Integration with other tools & platforms is weak
  • Whenever new releases take place, they often break other plugins or company-generated fields.
Our biggest challenges arise from :
1/ Our sales folks usage of the system and data scrubbing, and
2/ When Oracle pushes an update it seems to break either plug-ins or customizations (fields, etc).
...and they don't seem to notify us adequately that these breaking changes are coming.
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Anonymous | TrustRadius Reviewer
December 20, 2018

Oracle Sales Cloud - Mixed Review

Score 6 out of 10
Vetted Review
Verified User
Review Source
Oracle Sales Cloud is used by both our Inside and Outside Sales teams. We use it for tracking leads and opportunities, and also for monitoring how many of those leads and opportunities are converted to sales. In addition, we use it as best we can for managing and keeping track of our demo units.
  • The product is good for tracking leads which can help you acquire new customers.
  • The product is good for creating opportunities which can help you convert sales.
  • The product can easily be integrated with other applications to make the transfer of data seamless.
  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
The intended functionality of the application is designed well. Tracking leads and opportunities is easy so long as the users don't try to make the application behave in a way it was not designed. For instance, our sales team tries to use it for tracking demo models, but if falls short in this department.
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Anonymous | TrustRadius Reviewer
September 20, 2018

Oracle Sales Cloud

Score 7 out of 10
Vetted Review
Verified User
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Oracle Sales Cloud is being used by our remote sales people handling our larger client sized population. It enabled them access to critical information about their clients, partners and prospects in a mobile, modern and intuitive format.
  • The mobile version is very user-friendly
  • The user interface of the browser version is very modern
  • Both user interfaces are very intuitive
  • There could be more features focused on automation
  • There could be more embedded analytics out of the box - though Oracle is starting a new program to help with that
  • The territory management module could be more robust
OSC is very well suited to a simple sales model. It struggles with a more complicated relationship structure - but most SFA's do.
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David Byrd | TrustRadius Reviewer
January 31, 2018

Oracle Sales Cloud -- An Integrator's View

Score 8 out of 10
Vetted Review
Verified User
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We are an Oracle Partner who provides implementation information for our customers on best practices to use when setting up a CRM, and the CRM we choose is Oracle Sales Cloud. These best practices not only come from working with our customers using Oracle Sales Cloud, rather we also use it ourselves.
What do you like best?

I work from an Integration perspective. Using the API's thru web services is pretty easy, especially the merge function. Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID.

What do you dislike?

Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID. They should offer this to the other entities

Recommendations to others considering the product

This is a high-quality solution for your CRM and Cloud Enterprise products

What business problems are you solving with the product? What benefits have you realized?

CRM and Sales Management forecasting

  • Seamless Account and Contact integrations in web services using SourceSystemReference Values.
  • Building out Custom Objects
  • Kinking Custom Objects back to Native Objects
  • Multiple Contact point thru the Mobile App
The key here is flexibility. A flexible solution, can easily work within the restraints of this product.
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Amy Beyer | TrustRadius Reviewer
May 11, 2018

OSC - easy data entry, but not intuitive

Score 8 out of 10
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Verified User
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Oracle Sales Cloud is being utilized by our sales and marketing departments primarily for customer relationship management purposes. It allows us to track basic contact data, demographic information as well as specific homebuilding desires.
  • The ease of which to create and edit contacts.
  • The ability to send mass sales campaigns and track recipient results.
  • The ability to create custom reports and dashboards.
  • The ability to mass update Activities based on Opportunity changes.
  • The ability to select contacts for Sales Campaigns based on Opportunity Info.
  • The lack of intuitiveness that hinders user adoption.
Simplified UI and being able to manage what users see/do based on role is helpful to maintain the quality and ease of use. It takes an IT guru or 3rd party implementer to help maintain all our customization and make sure each upgrade goes smoothly.
Yes - I am a member of the Greater Cincinnati Oracle Users Group.
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Bryant Rude | TrustRadius Reviewer
April 06, 2018

Growing Solution with a Robust End-User Experience

Score 8 out of 10
Vetted Review
Verified User
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We use Oracle Sales cloud to track progress of a deal coming together, project milestones, as well as the source of our customer data for e-mail campaigns. It has greatly improved our billing and sales support processes. Our Account Managers are easily able to pull out historical sales data to identify future opportunities using the native reporting tool.
  • Territory Management, it is relatively flexible but very powerful. It can be used as a security measure and is a foundation for more complex pillars of the application.
  • Customizations - spinning up a custom object or creating a custom field could not be easier.
  • Reporting - the reporting tool is great, the custom subject areas and joins are easy to build, and it is an end user-friendly tool.
  • Security - depending on the use case, it can be complex to make sweeping changes to the security model.
  • Workflows - the trigger points and the construction have some limitations that require some scripting to overcome.
  • Organizing setup tasks - Natively, there's access to many different setup parts of the application, and due to the fusion model, a lot of these are unused pillars of the application and can cause confusion. Oracle is making strides in this area very recently.
The tool meets the generic CRM use case really well, customers with longer sales cycles or large customer bases see the greatest benefit. With the applications native mobility, it makes it suitable for any type of customer. Perhaps, some of the more complex sales models, namely dealer related use cases where the end customer isn't clear, it is harder to derive value.
Yes - I am a member of the Austin Oracle Users Group.
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Rhianna Albert | TrustRadius Reviewer
March 23, 2018

Sail into Sales Cloud

Score 10 out of 10
Vetted Review
Verified User
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It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.
  • Browser based.
  • Easy to configure, no need to be a developer.
  • Frequent upgrades available.
  • They have added a service piece that is still maturing for B2B or blended sales/service organizations.
  • They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).
Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle’s suite of cloud products that work well together.
Yes - I am a member of the Carolinas Area Oracle Service Cloud User Group, Chicago Area Oracle Service Clould User Group, Chicago Oracle User Group, New York Oracle User Group and ODTUG.

User groups are a great way to see what others are doing and build a network of others who share similar pains and goals.
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Alina Hera | TrustRadius Reviewer
November 23, 2016

Much more than just a CRM

Score 9 out of 10
Vetted Review
Verified User
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Oracle Sales Cloud is being used by a few different departments in my organisation. Specifically it is being used by the sales department, the customer service team, the marketing department, and it also feeds into other departments once orders are created. The business problem is addresses is our need for a robust customer relationship management system.
  • Lead tracking
  • Lead generation
  • Lead segmentation
  • Issues when importing data
  • Error messages aren't specific enough to identify problems all the time
Oracle Sales Cloud is a great platform for a company that wants to have a better overview of how their leads and customers are interacting with the company, and also when is the best time to reach out and engage with the customers. The fact that Oracle Sales Cloud is accessible away from the office is also very important to us because our Sales staff is typically on the road meeting with customers.
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Jack Hui | TrustRadius Reviewer
November 23, 2016

Oracle Sales Cloud - CRM with Great Capabilities

Score 8 out of 10
Vetted Review
Verified User
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We use Oracle Sales Cloud mainly for its CRM capabilities. It is used by several departments throughout the organization such as Sales, Marketing, Customer Service, etc. The main business problem it addresses is helping us identify leads, track their behavior and engagement with the company across multiple channels, and manage the sales cycle.
  • Provides leads for Oracle Eloqua.
  • Tracks a lead's engagement with the company across multiple channels.
  • Helps us identify the best time to engage with a lead.
  • Glitches and bugs.
  • The integrated Oracle Social Network sometimes doesn't work on certain browsers.
The main reason we like Oracle Sales Cloud is because it is integrated with multiple other products that we use in order to effectively conduct business. The lead generation and tracking is also very valuable, and as it is a CRM system I would think that it would be appropriate for any company since everyone has clients and would benefit from a CRM system.
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Victoria Novosad | TrustRadius Reviewer
January 29, 2016

LaserTech's view of Oracle Sales Cloud

Score 8 out of 10
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Verified User
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Laser Technology, Inc. (LTI) was one of the early adopters for Oracle Sales Cloud (OSC). We implemented on Release 5. LTI has around 30 current users working in the solution working worldwide. As the product matured, the more user we incorporated. We utilize the Classic UI (Desktop), Simplified UI, Oracle Sales Cloud App for iPads, iPhones and Androids, Social Network along with the Outlook plug-in. LTI's Outside Sales Representatives live and breathe in the OSC. This solution helps them organize their days and have become more efficient. The OSC solution promotes positive teamwork between the Outside Representatives and their Inside Sales Support by having the same vision of a Customer in Leads, Opportunities and Activities. Our Managers have more visibility on the progress of their team.
  • Immediate vision of transactions between the Outside and Inside Sales team for a positive teamwork experience.
  • Oracle Sales Cloud mobile applications "Around Me" function to locate existing Opportunities or prospects in their current physical area.
  • Oracle Social Network is valuable for communication on Leads and Opportunities.
  • Monthly maintenance outage could be decreased.
  • Multiple levels of support assigned when entering in a Service Request.
  • More serve filters setting for the Outlook plug-in after an update.
Oracle Sale Cloud is well suited for our Outside Sales Representatives in the field. Utilizing the mobile functionality greatly increases documenting Activities for a Customer accurately.
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Anonymous | TrustRadius Reviewer
April 06, 2018

Cautiously Optimistic

Score 6 out of 10
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Verified User
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We're in the process of replacing Oracle CRM OnDemand with Oracle Sales Cloud OSC). The newer platform seems to be a step in the right direction. We're using it for general salesforce automation, forecasting, and revenue attribution, as well as contact and account management. I'm in Marketing Ops, so my perspective is probably skewed more heavily towards lead management, conversion, and pipeline measurement/management.
  • Comparatively speaking, OSC's interface does a good job in organizing objects. The home page layout is logical and intuitive, making it easy for even new users to navigate where they want to go.
  • Mobile Interface - we're coming over from Oracle CRM On Demand, so the very fact that our users can leverage a mobile app is a huge plus.
  • Object layouts are another plus - rather than cramming too much information on any one screen, having the ability to group like data sets in tabs is helpful, ensuring users can get to the info they need without having to sift through troves of data they don't care about.
  • The lack of native campaigns is concerning. We marketers live and die by out campaigns (it's our view of the world), so not having a native campaign object to sync to from our marketing automation platform has caused some issues. Our integrator is helping us work through them, but the lack of a campaign object seems like a big miss to me.
  • Speed (load times) seem slower than other CRMs, but as we are still testing, this may be a temporary issue. I'd consult others to confirm or refute this.
Oracle Sales Cloud seems well suited for organizations not ready to jump into the ocean. It allows for customization and is far more user-friendly than older platforms (i.e., CRM On Demand), but it doesn't seem to fully account for all groups within the company (i.e., lack of an actual campaign object).
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Anonymous | TrustRadius Reviewer
June 20, 2018

Business Consultant

Score 9 out of 10
Vetted Review
Verified User
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We implement Oracle Sales Cloud for clients who desire to increase the visibility and manageability of their sales pipeline. With a robust offering of pre-built reports and the ability to create powerful custom reports, our clients have been able to identify soft areas and put practices into place to reduce the sales process time, leverage best practices, and scale more efficiently. Oracle Sales Cloud also brings teams together and allows better collaboration and communication with a single cloud platform.

One word of advice, make sure to work with Oracle to fine-tune your environment usage needs so that they can ensure your environment runs as quickly as possible. Accepted page load times are at least 3 seconds. While pages usually load more quickly than that, a lot of traffic can slow the system. Oracle Support will work with you to make sure your page load time is optimal.
  • Enables customers to customize their sales process(es) and provides Sales Coach functionality to assist the Sales Stage completion requirements and spread of best practices.
  • Affords great visibility for management of the sales process with Infolets and robust BI Analytics tools. Data can be accessed and analyzed from the online Dashboard, object tabs, and on mobile devices.
  • Territory Management makes it easy for organizations with a large sales team to define, assign, manage, and report.
  • The NEW Enterprise Mobile application makes working away from the desk easier than ever. With voice-activated functionality and off-line accessibility, sales reps can spend more time in the field with clients and less in the office.
  • Set-up, configuring and onboarding can be overwhelming. Unless you've had experience setting up a CRM solution, you'll most likely need to invest in a partner helping set up and maximize the system.
  • While Oracle has been focused on infiltrating the SMB market, the cost and complication of just going live in the system can be daunting for small and emerging businesses.
  • The speed of the system can be slow. Oracle has acknowledged this and has made strides in improving it. They will work with clients to speed up the system, but this is a cumbersome and frustrating exercise.
I think it would be a great tool for SMB companies looking to scale. By leveraging out of the box processes, they can efficiently and quickly scale.

For more mid-market and enterprise clients, the solution is customizable and secure enough to meet the most demanding requirements.

Overall, if you have a growing or large sales team that you want to manage and lead more effectively, Oracle Sales Cloud provides the tools and resources for your team to spend more time focusing on the client and closing deals.
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Anonymous | TrustRadius Reviewer
November 13, 2017

Oracle Sales Cloud - For your sales need and beyond

Score 8 out of 10
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Verified User
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We have implemented Oracle Sales Cloud Release 10 to 12 for a healthcare client on east coast. Sales Cloud is used by roughly 50+ employees across the team. It's worth mentioning that they already used the whole host of other Oracle Fusion apps such as Finances, HCM and Sales cloud with the web as well as mobile apps. The Sales cloud is used from the VP to the sales reps and it allows them to keep track of all sales activities and have great analytics at the same time.
  • As it is for any Fusion apps, Sales Cloud comes bundled with Social which is great to have for sales teams who communicate a lot internally.
  • Fantastic analytics capabilities. Not only in terms of reports but also in terms of very interactive charts and visual components like Infolets.
  • Customizable. For three different roles, we have three different dashboards which are completely custom made to ensure that each user sees the data relevant to them.
  • A very solid solution with a lot of advanced features.
  • Sales Cloud seamlessly integrates with other Fusion apps such as finance, PBCS, HCM.
  • It's extremely complicated to implement yourself. From a client's perspective, this could mean additional budget to hire a big team to successfully implement the product.
  • Sales Cloud has an awful amount of bugs.
  • Oracle Support which won't help you even if there is a critical production issue.
  • Difficulty in importing the data. This is especially a challenge if you have it in a huge amount.
If you need a single solution that can be used not only by your executive team but also your sales reps and everyone else in between, Oracle Sales Cloud is a great option to go with. If you happen to have other Oracle Systems such as Fusion HCM/CRM/PBCS, it will only be logical to add this instead of any other application since they all integrate so well.
Yes - I am a member of the Boston Area Oracle Service Cloud User Group.

Lot of Oracle Vets in this group who are more than happy to help guide you functionally if you come across a business problem that's difficult to map in the application.
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Oracle Engagement Cloud (formerly Oracle Sales Cloud) Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (3)
Workflow management (3)
Territory management (3)
Opportunity management (3)
Integration with email client (e.g., Outlook or Gmail) (2)
Contract management (3)
Quote & order management (3)
Interaction tracking (3)
Channel / partner relationship management (2)
Case management (1)
Call center management (1)
Help desk management (1)
Lead management (1)
Email marketing (1)
Task management (2)
Reporting (2)
Forecasting (2)
Pipeline visualization (2)
Customizable reports (2)
Custom fields (3)
Custom objects (3)
Scripting environment (2)
API for custom integration (3)
Single sign-on capability (3)
Role-based user permissions (3)
Social data (1)
Social engagement (1)
Marketing automation (2)
Compensation management (1)
Mobile access (3)

About Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Engagement Cloud (formerly Oracle Sales Cloud) is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Engagement Cloud's SFA solution are vast. They include:
• Core foundational sales force automation tools such as account, opportunity and lead
management and productivity tools
• A comprehensive partner relationship management offering to manage channel sales
and partner management
• Extensive sales performance management encompassing the science of managing
territories, quota management and sales incentive compensation
• Advanced analytics consisting of pre-built analytic reports, data visualization and
adaptive intelligence
• A customer data management system to ensure clean, consolidated and complete
customer information.
With functional capabilities and its comprehensive feature set, Oracles Engagement Cloud provides a more modern approach to sales execution. For more information visit

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Has featureCase management
Has featureCall center management
Has featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access
Additional Features
Has featureCall Reports
Has featureAsset Management
Has featurePredictive Analytics
Has featureContact Relationships and Hierarchy
Has featureAssessments for lead, opportunity, account, contact
Has featureMobile Offline Mode
Has featureMobile Voice Commands

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Screenshots

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Videos (2)

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Downloadables

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Competitors

Tableau Desktop, Microsoft, Salesforce


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Worldwide