TrustRadius
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration.https://media.trustradius.com/product-logos/pA/hO/FXB2GX9RNHVA.pngOracle Works for me - how about you?We use Oracle Engagement Cloud to track all inbound and outbound freight orders in real time for all of our customers. It is our basis where we can calculate our sales numbers as well as our profit per product. Our sales team is driven by how effectively they can reach their incentives quarter to quarter. By tracking our sales in real time, the sales reps are able to accurately forecast how well there time is being used prospecting new customers and managing current books of business.,Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone. It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively. There is no lag in the system. If you see it there, it is tracked in real time.,I would like to see more integration with other CRMs such as Salesforce. We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate. It be difficult navigating to accounts and drilling down into each specific customer to understand details.,8,We use customer data, compensation management and predictive analysis. It is extremely important. One aspect that we use that tends to support the sales team more is in depth analysis on data newly added into Oracle. We're able to check new business accounts as they role into our system and imported throughout our CRM. A report is then generated and sent to the respective rep monthly to alert them what new accounts have been added to their pipeline. Since we all use the same platform, this information can be translated into a forecast that can help ensure the supply chain team that we do not run into back orders on particular product codes.,It allows you to stay on top of reorder points for your existing customers. We call them attrition calls. When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business. As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.,9,I don't deal with the building out of any integrations within Oracle Engagement Cloud. However, I will say if it makes sense...my company will look at them. The visibility we get inside the application itself is minimal. If we are using other products, it is not to my knowledge what they could be.,,Not a member of any user groupsHigh level of customization but for a huge priceWe are using this system to solve the issue of managing multiple clients and contacts. When employees leave usually their data and history with that customer leaves with them. We bought into a CRM to help change that. We wanted one place for all information about relationships, history and potential work with a client.,House all of our data Accessible from anywhere,Extremely difficult to use with little to no training documentation. We had to hire a third party company just to use the software. Outlook app causes so many issues that we had to uninstall it on everyone's computers. Creating reports is complicated due to the huge number of tables. Doesn't work for construction jobs, more made for selling parts.,1,The value of having one source of truth has been a good thing for us but it has not helped when using the software is so difficult that people just make spreadsheets anyways. I can't get behind this product because even I get confused when using it after 2 years.,1,Cosential,Not a member of any user groupsEngagement Cloud 2019We are currently in the programming stage, this will be used by all customer service and support dept. We hope that this will allow for greater visibility in all depts and personalize the customer experience,unsure, haven's started using it,Based on recent meetings it appears there are some issues with unneeded clicks,6,[Breadth of functionality is] extremely important. This will allow us to all be using the same products and allow the National Account support team the ability to support the sales team quickly and efficiently,,i do not know,3,Sales Cloud; all the sales teams use this app,,Not a member of any user groupsOracle Engagement Cloud ReviewOur company is using Oracle Engagement Cloud in a handful of departments who need to keep track of sales related accounts. We have used a handful of different CRM and Sales Tracking products, but know that Oracle is one of the major players in this field. Since switching accounts over to Oracle Engagement Cloud years ago, and since the recent conversion from Oracle Sales Cloud, there have been ongoing issues with bugs and other features having issues that have been a real pain to have to deal with. While this is a good product, there is definitely room for quite a bit of growth.,The fact that Oracle Sales Cloud is scale-able is one of the great things that we love about the product. Being able to customize the program, and that there are constant upgrades that continue to roll out, makes me hopeful for a greater product in the near future. The user interface is friendly to use and allows for instantaneous editing of things that have just been added.,Getting new users cross-trained on this program has been a bit of an issue at times. From an administrative point of view, managing users and managing the system can be a bit overwhelming at times. Some days it can feel like a never-ending click fest to get to what you actually need to get to. For some things, I wish there were an easier way to access them.,8,The features and capabilities that Oracle Engagement Cloud has to offer are extremely important to our company and our clients, because it allows us to use the API functionality with other programs that we already have in order to keep the same level of service, reporting, and forecasting our customers are used to. There are many different ways that allow us to see the past, present, and future with this program, and to be able to accurately let our clients know if there are shifts that need to occur or things which could be improved upon. Oracle Engagement Cloud lets our Sales Team truly support themselves.,This product has allowed us to increase the productivity of our Sales Team. This program has allowed us to centralize reporting, which has lead to an increase in our marketing teams' productivity. We have been able to get rid of other programs in place of this one, which has in turn helped us save money.,8,We have had experience with a few other different Oracle programs over the course of the past 10 years. The other Oracle programs we have used have been accounting programs, reporting programs, CRM programs, and HR and Accounting programs. I have used other Oracle programs in past positions, but these are the ones we have used with this specific program at my current position.,,Not a member of any user groupsOracle Engagement Cloud (OSC)Oracle Engagement Cloud is used by our Sales teams and Marketing team. We use this as our CRM and currently have a basic integration into Eloqua.,As long as you don't personalize it is fairly intuitive The objects were a little hard to get used to, but now we have established processes for Leads and Opportunities Rely on how the tool was designed and it will be more successful,There are so many clicks to get through the objects and create the activities. The monthly and quarterly updates have created substantially more mait. from our TECH team than what was expected With our company we have many service offerings, we expect to be able to market at a personalized level. How we can easily see in the tool what service offerings are applicable to an Account/Contact should be easier.,6,All or important, understanding where and how to start is the difficult part.,More collaboration between Sales and Marketing Marketing now has access to Sales contacts/accounts/leads/opportunities to market to. Taking the burden off of the sellers but allow us to manage the brand. More engagement on a regular basis with our customers - always nurturing the rebuy,5,Eloqua,Salesforce.com,Not a member of any user groupsOSC ReviewWe implement and fix current setups of Oracle Sales Cloud/Engagement Cloud for many different businesses. We also use it internally for sales purposes. It allows us to track the progress of our business.,They fully customized multiple layouts that can show under certain conditions or security roles. They have fantastic customization features that allow clients to tailor the look to their business. It gives the user the ability to code a lot of additional configurations.,Create an easier user interface for security jobs/roles in terms of assigning capabilities and visibility. Allow for more distinction between customized fields when adding them to layouts. Provide quicker export/import functionality.,8,I believe productivity, forecasting, and incentive compensation management would be extremely important from my personal experience, but I believe all of them apply in some way. Having a common platform, data model, and user interface helps users stay within one application and allows them to be more familiar with the environment while doing different tasks.,It increased productivity in sales, and provided more visibility for our company.,7,Eloqua, because our company as well as many of the businesses we implement solutions for because we require sending marketing emails to out clients.,Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM),Not a member of any user groupsOracle Engagement Cloud ReviewOracle Engagement Cloud, integrated into our ERP, simplifies the visibility and improves the single customer profile between Finance and Sales. Using MDM in 18C we have improved the customer master and we are consistently reviewing the process. We now have a Sales Team across ANZ who can report on a single opportunity process across the region which is reported up the board.,Master data management - Helps create a single customer record across Sales and Finance. Reporting - Engagement Cloud leverages the Oracle OBIEE reporting engine which alone is a market leader. AI - Embedded next best actions. Data as a service - Call upon millions of records of data with a simple click of a button.,Clear product direction - Road map is sometimes hard to find and can only be 3 months ahead. UI - Reduced number of clicks to perform an action.,9,It's very important to us, and our customer, that they have a single data model and single UI which reduces training and improves uptake on the product.,There have been improvements in reporting within the business for both sales and operations to be able to forecast projects and revenue.,8,We have integrated Oracle Engagement Cloud with Core ERP.,Salesforce.com,Not a member of any user groupsStill floating.We are in the implementation process, so I don't have a lot of experience using the product.,Allow Sales and CS work closely together. 360 view of the customer. The goal is so that if a customer calls our call center, I can tell when a sales person last talked with them. Or if they have a damage claim open, the sales rep will know before they try to sell them something else. I think this will be great (once we're fully implemented).,So far, it's not very flexible. Extra steps to get information.,5,The 360 view will be valuable.,Since we have not fully implemented the program, I can't speak on this one.,5,Oracle Sales Cloud.,,Not a member of any user groupsA good solution with room for improvement.We use OEC to manage our Sales Force as our CRM. It is being used across various departments, both in sales & service.,Contact/Account creation and management. Working the sales pipeline Using activities to track prospect movement.,Scrubbing is weak. Integration with other tools & platforms is weak Whenever new releases take place, they often break other plugins or company-generated fields.,5,we use all of this and find it very valuable for one-stop solution for our teams.,been able to house our sales pipelines in one place to avoid confusion across the sales force, which is spread out over the US.,5,Eloqua.,Salesforce Lightning,Not a member of any user groupsOracle Engagement Cloud fits all our sales needsWe used Oracle Engagement Cloud in the Sales and Marketing department. It helped to better manage sales opportunities through their life cycle. We knew who was doing what and who we were communicating with at all times and exactly where we were in the sales funnel with each client. This helped us to close more deals and faster.,Excellent task management. Specific funnel tracking. Very detailed organization with areas for notes, contacts, and stages of the sale.,I would like to see easier to customize dashboards. More thorough reporting. Larger knowledge base.,10,It is very important to have such a wide breadth of functionality for our business. Each person is able to use it in a way that helps them and each department has different data needs, both of which are met. Sales utilizes Oracle in a bit more detail than marketing since we set them up to close deals.,Reduced the sales cycle. Eliminated duplicate sales attempts towards customers that were not interested. Increased productivity by allowing marketing to send and prioritize leads to the sales team in better detail. This eliminated multiple calls and emails for information.,10,None so far.,ContactWorld for Salesforce and Axiom Sales Force Development,Not a member of any user groupsOracle Sales Cloud - Mixed ReviewOracle Sales Cloud is used by both our Inside and Outside Sales teams. We use it for tracking leads and opportunities, and also for monitoring how many of those leads and opportunities are converted to sales. In addition, we use it as best we can for managing and keeping track of our demo units.,The product is good for tracking leads which can help you acquire new customers. The product is good for creating opportunities which can help you convert sales. The product can easily be integrated with other applications to make the transfer of data seamless.,Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units. The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality. Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.,6,Ideally, the breadth of functionality available in Oracle Sales Cloud would work well for most organizations. My organization specifically has some issues with it because they don't want to use the full scale of the available applications -- or at least not in the way they are intended to be used. The common user interface across all the sales applications makes it simpler for sales teams (often non-technical) to get used to performing various functions related to their jobs.,Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations. The ability to track and convert sales leads has proven to be a positive impact on ROI. We are able to pass along leads and opportunities to our resellers.,8,We have successfully integrated Oracle Sales Cloud with applications such as Oracle's eBusiness Suite, ATG Commerce, Facebook, Eloqua, etc. The integrations we have implemented were done via REST web services, and they work seamlessly. These integrated applications allow us to transfer data such as leads, opportunities and contact information across the various applications.,Not a member of any user groupsOracle Sales CloudOracle Sales Cloud is being used by our remote sales people handling our larger client sized population. It enabled them access to critical information about their clients, partners and prospects in a mobile, modern and intuitive format.,The mobile version is very user-friendly The user interface of the browser version is very modern Both user interfaces are very intuitive,There could be more features focused on automation There could be more embedded analytics out of the box - though Oracle is starting a new program to help with that The territory management module could be more robust,7,Having a strong breadth of functionality is critical to not only provide a strong foundation for a customer to build their technical stack on but to also scale their business with. A wide variety of functions should help inform a strategy by leveraging learning from other customers and paving a path forward, instead of reinventing wheels and constantly breaking ground.,We've struggled to roll out OSC but that is no fault of the product. I'm confident we would have realized increased productivity and visibility, and certainly better data quality with ready access to mobile data.,3,We integrated Oracle Sales Cloud to Siebel and to Eloqua for Marketing automation. We use Siebel as our CRM and OSC as our SFA.,,Not a member of any user groupsOSC - easy data entry, but not intuitiveOracle Sales Cloud is being utilized by our sales and marketing departments primarily for customer relationship management purposes. It allows us to track basic contact data, demographic information as well as specific homebuilding desires.,The ease of which to create and edit contacts. The ability to send mass sales campaigns and track recipient results. The ability to create custom reports and dashboards.,The ability to mass update Activities based on Opportunity changes. The ability to select contacts for Sales Campaigns based on Opportunity Info. The lack of intuitiveness that hinders user adoption.,8,We do not use Oracle Sales Cloud beyond the CRM functionalities.,The cost incurred by using a 3rd party implementer is more expensive than using Oracle Sales Cloud iteself. Allows us finally a way to track the sales staff actual use of the system and enforce adoption.,Greater Cincinnati Oracle Users GroupGrowing Solution with a Robust End-User ExperienceWe use Oracle Sales cloud to track progress of a deal coming together, project milestones, as well as the source of our customer data for e-mail campaigns. It has greatly improved our billing and sales support processes. Our Account Managers are easily able to pull out historical sales data to identify future opportunities using the native reporting tool.,Territory Management, it is relatively flexible but very powerful. It can be used as a security measure and is a foundation for more complex pillars of the application. Customizations - spinning up a custom object or creating a custom field could not be easier. Reporting - the reporting tool is great, the custom subject areas and joins are easy to build, and it is an end user-friendly tool.,Security - depending on the use case, it can be complex to make sweeping changes to the security model. Workflows - the trigger points and the construction have some limitations that require some scripting to overcome. Organizing setup tasks - Natively, there's access to many different setup parts of the application, and due to the fusion model, a lot of these are unused pillars of the application and can cause confusion. Oracle is making strides in this area very recently.,8,Sometimes the amount of functionality and the different pillars that are sometimes unrelated to the business can be intimidating and complex, but in general it is nice to have the option to keep all of these pillars in the same system. The common UI is becoming a lot more popular, especially as applications move to the cloud, the system allows for iFrames to back office systems and other reporting tools for a one-stop-shop UI.,Increased visibility into the sales cycle for our delivery team More accurate historical milestone dates and payments Unlimited benefit of being able to consolidate and drive e-mail campaigns of our customer list,8,Oracle Marketing Cloud - plays a vital role in our Sales Campaigns, touch-points for existing or previous customers, as well as keeping our partners up to date with the happenings of our business. Having the marketing objects, scoring, profiler, etc. within the sales tool again makes it very easy to have the system connected, and never as a user have to even know that there is a Marketing system hooked into Sales Cloud.,Salesforce.com,Austin Oracle Users GroupSail into Sales CloudIt is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.,Browser based. Easy to configure, no need to be a developer. Frequent upgrades available.,They have added a service piece that is still maturing for B2B or blended sales/service organizations. They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).,10,The value of breadth of functionality cannot be measured. We have used incentive compensation and sales performance management as a mechanism for gamification.,BI reports help provide insight and increase reliability of forecasting,10,HCM, Service Cloud , ICS and much more.,SFDC,Carolinas Area Oracle Service Cloud User Group Chicago Area Oracle Service Clould User Group Chicago Oracle User Group New York Oracle User Group ODTUGCautiously OptimisticWe're in the process of replacing Oracle CRM OnDemand with Oracle Sales Cloud OSC). The newer platform seems to be a step in the right direction. We're using it for general salesforce automation, forecasting, and revenue attribution, as well as contact and account management. I'm in Marketing Ops, so my perspective is probably skewed more heavily towards lead management, conversion, and pipeline measurement/management.,Comparatively speaking, OSC's interface does a good job in organizing objects. The home page layout is logical and intuitive, making it easy for even new users to navigate where they want to go. Mobile Interface - we're coming over from Oracle CRM On Demand, so the very fact that our users can leverage a mobile app is a huge plus. Object layouts are another plus - rather than cramming too much information on any one screen, having the ability to group like data sets in tabs is helpful, ensuring users can get to the info they need without having to sift through troves of data they don't care about.,The lack of native campaigns is concerning. We marketers live and die by out campaigns (it's our view of the world), so not having a native campaign object to sync to from our marketing automation platform has caused some issues. Our integrator is helping us work through them, but the lack of a campaign object seems like a big miss to me. Speed (load times) seem slower than other CRMs, but as we are still testing, this may be a temporary issue. I'd consult others to confirm or refute this.,6,Have a single view of the truth across the organization is a critical factor to our success and OSC seems to be a strong step towards facilitating that. Data management, forecasting, and analytics were key items considered during our selection phase.,We're still in deployment, so it is difficult to quantify at this point, but the time savings afforded by the modern UI, Outlook integration, and mobile interface will be significant for our field reps.,5,As noted earlier, we're using Oracle Eloqua for our Marketing Automation Platform. We're heavily entrenched in Eloqua (our instance is 9+ years old), so integrating and business continuity are critical to successfully deploying OSC. It's how we pass Leads to Sales and measure marketing's efficiency and campaign effectiveness. While we're close to go-live, the integration has taken far longer than I would have expected for products owned by the same company.,,Not a member of any user groupsBusiness ConsultantWe implement Oracle Sales Cloud for clients who desire to increase the visibility and manageability of their sales pipeline. With a robust offering of pre-built reports and the ability to create powerful custom reports, our clients have been able to identify soft areas and put practices into place to reduce the sales process time, leverage best practices, and scale more efficiently. Oracle Sales Cloud also brings teams together and allows better collaboration and communication with a single cloud platform. One word of advice, make sure to work with Oracle to fine-tune your environment usage needs so that they can ensure your environment runs as quickly as possible. Accepted page load times are at least 3 seconds. While pages usually load more quickly than that, a lot of traffic can slow the system. Oracle Support will work with you to make sure your page load time is optimal.,Enables customers to customize their sales process(es) and provides Sales Coach functionality to assist the Sales Stage completion requirements and spread of best practices. Affords great visibility for management of the sales process with Infolets and robust BI Analytics tools. Data can be accessed and analyzed from the online Dashboard, object tabs, and on mobile devices. Territory Management makes it easy for organizations with a large sales team to define, assign, manage, and report. The NEW Enterprise Mobile application makes working away from the desk easier than ever. With voice-activated functionality and off-line accessibility, sales reps can spend more time in the field with clients and less in the office.,Set-up, configuring and onboarding can be overwhelming. Unless you've had experience setting up a CRM solution, you'll most likely need to invest in a partner helping set up and maximize the system. While Oracle has been focused on infiltrating the SMB market, the cost and complication of just going live in the system can be daunting for small and emerging businesses. The speed of the system can be slow. Oracle has acknowledged this and has made strides in improving it. They will work with clients to speed up the system, but this is a cumbersome and frustrating exercise.,9,When you sign up for an Oracle Sales Cloud solution, you get the benefit of just about any capability you need to lead an effective sales organization. While the cost can seem steep initially, the tools and resources you get are second to none. You won't need to manage third-party applications to get the functionality Oracle Sales Cloud offers out-of-the-box. When enhancements are made, all may benefit. The security Oracle offers is also excellent and protects and multiple layers to keep your data safe.,Reduces inefficiency in the sales process and shortens the deal cycle. User adaption can be a struggle if management doesn't provide a user-friendly solution. If your team doesn't use the system or use it properly, you've basically bought a race car to use in the driveway. The ability of teams to communicate effectively and efficiently on specific leads, opportunities, contacts, activities, or custom objects is powerful. The individual time saved is difficult to quantify, but can be seen in shorter deal cycles.,8,We have set up integrations with E-One, JD Edwards, several client systems, and Marketo. Integrations with ERP systems and client systems enable clients to move an Opportunity to the billing cycle. Solutions have also been created to help track inventory in OSC and the ERP system. The Marketo integration enabled users to manage their clients' participation in marketing campaigns.,X2CRM and Accelo,Not a member of any user groupsOracle Sales Cloud -- An Integrator's ViewWe are an Oracle Partner who provides implementation information for our customers on best practices to use when setting up a CRM, and the CRM we choose is Oracle Sales Cloud. These best practices not only come from working with our customers using Oracle Sales Cloud, rather we also use it ourselves. What do you like best?I work from an Integration perspective. Using the API's thru web services is pretty easy, especially the merge function. Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID.What do you dislike?Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID. They should offer this to the other entitiesRecommendations to others considering the productThis is a high-quality solution for your CRM and Cloud Enterprise productsWhat business problems are you solving with the product? What benefits have you realized?CRM and Sales Management forecasting,Seamless Account and Contact integrations in web services using SourceSystemReference Values. Building out Custom Objects Kinking Custom Objects back to Native Objects,Multiple Contact point thru the Mobile App,8,The value of having a common platform, data model, and user interface across your sales apps is critical when looking for user adoption. the same look and feel, leaves users feeling confident with the product they are using.,The initial impact has been positive. The only negative is the size of the project left the customer wanting more things in Phase 1 than planned. Scope creep will get us all.,8,Eloqua, Oracle Social Network, Oracle Content Marketing, Service Cloud and Engagement Cloud.,Oracle CRM On Demand,Not a member of any user groupsOracle Sales Cloud - For your sales need and beyondWe have implemented Oracle Sales Cloud Release 10 to 12 for a healthcare client on east coast. Sales Cloud is used by roughly 50+ employees across the team. It's worth mentioning that they already used the whole host of other Oracle Fusion apps such as Finances, HCM and Sales cloud with the web as well as mobile apps. The Sales cloud is used from the VP to the sales reps and it allows them to keep track of all sales activities and have great analytics at the same time.,As it is for any Fusion apps, Sales Cloud comes bundled with Social which is great to have for sales teams who communicate a lot internally. Fantastic analytics capabilities. Not only in terms of reports but also in terms of very interactive charts and visual components like Infolets. Customizable. For three different roles, we have three different dashboards which are completely custom made to ensure that each user sees the data relevant to them. A very solid solution with a lot of advanced features. Sales Cloud seamlessly integrates with other Fusion apps such as finance, PBCS, HCM.,It's extremely complicated to implement yourself. From a client's perspective, this could mean additional budget to hire a big team to successfully implement the product. Sales Cloud has an awful amount of bugs. Oracle Support which won't help you even if there is a critical production issue. Difficulty in importing the data. This is especially a challenge if you have it in a huge amount.,8,Oracle Sales Cloud in itself has a big number of features relating to sales but it also has a whole host of other features such as a quite good mobile app to a decent outlook plugin which helps ensure increased productivity and collaboration inside the team. One of the other features that most of our clients have loved using is the built-in social channels which allow the colleagues to collaborate very well.,Oracle Sales Cloud's fantastic analytics capability helps in visualising the data and numbers quite effectively The employees using sales cloud have admitted having increased productivity Visibly increased conversion rates ever since Sales Cloud has come in place,Boston Area Oracle Service Cloud User Group,JDEdwardsMuch more than just a CRMOracle Sales Cloud is being used by a few different departments in my organisation. Specifically it is being used by the sales department, the customer service team, the marketing department, and it also feeds into other departments once orders are created. The business problem is addresses is our need for a robust customer relationship management system.,Lead tracking Lead generation Lead segmentation,Issues when importing data Error messages aren't specific enough to identify problems all the time,9,Oracle Sales Cloud provides leads that we import into Oracle Eloqua, and we are able to identify and segment in Oracle Sales Cloud. We also use Oracle Sales Cloud for forecasting pipeline, incentive compensation management for the Sales team, and partner management to also manage the relationships and sales with our multiple partners who also sell and distribute our products.,Sales increased because we have been able to better identify leads and especially identify when to engage with them and how. Better able to assess which partners should be focusing on which products. Easier to manage compensation.,SAP Cloud for Sales, Salesforce.com and SAP CRMOracle Sales Cloud - CRM with Great CapabilitiesWe use Oracle Sales Cloud mainly for its CRM capabilities. It is used by several departments throughout the organization such as Sales, Marketing, Customer Service, etc. The main business problem it addresses is helping us identify leads, track their behavior and engagement with the company across multiple channels, and manage the sales cycle.,Provides leads for Oracle Eloqua. Tracks a lead's engagement with the company across multiple channels. Helps us identify the best time to engage with a lead.,Glitches and bugs. The integrated Oracle Social Network sometimes doesn't work on certain browsers.,8,The most useful feature of Oracle Sales Cloud by far is the fact that it has an integrated mobile solution. This has made a huge difference for us as it is now easier to access all the necessary information while away from the office. The Oracle Social Network (a kind of Facebook for Work type tool) is also a valuable component of Oracle Sales Cloud and is highly utilized.,Increased our conversion rate. Increased ease of tracking leads. Increased our understanding of lead behavior.,SAP CRM, SAP Cloud for Sales and Microsoft Dynamics CRMLaserTech's view of Oracle Sales CloudLaser Technology, Inc. (LTI) was one of the early adopters for Oracle Sales Cloud (OSC). We implemented on Release 5. LTI has around 30 current users working in the solution working worldwide. As the product matured, the more user we incorporated. We utilize the Classic UI (Desktop), Simplified UI, Oracle Sales Cloud App for iPads, iPhones and Androids, Social Network along with the Outlook plug-in. LTI's Outside Sales Representatives live and breathe in the OSC. This solution helps them organize their days and have become more efficient. The OSC solution promotes positive teamwork between the Outside Representatives and their Inside Sales Support by having the same vision of a Customer in Leads, Opportunities and Activities. Our Managers have more visibility on the progress of their team.,Immediate vision of transactions between the Outside and Inside Sales team for a positive teamwork experience. Oracle Sales Cloud mobile applications "Around Me" function to locate existing Opportunities or prospects in their current physical area. Oracle Social Network is valuable for communication on Leads and Opportunities.,Monthly maintenance outage could be decreased. Multiple levels of support assigned when entering in a Service Request. More serve filters setting for the Outlook plug-in after an update.,8,Oracle Sales Cloud was very time consuming to implement Release 5. LTI has a small staff to execute and support the solution. The teamwork between Outside Sale and Inside Support has increased for a quicker Opportunity close. Lead qualification and conversions from Trade Shows have increased.,Oracle JD Edwards EnterpriseOne,Oracle JD Edwards EnterpriseOne,LTI generates Pipeline, Activities and Forecast analysis. As a company, the use of these analysis gives us more clarity of the progress of our Sales team.
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Oracle Engagement Cloud (formerly Oracle Sales Cloud)
96 Ratings
Score 7.0 out of 101
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Oracle Engagement Cloud (formerly Oracle Sales Cloud)
96 Ratings
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Score 7.0 out of 101

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Simon Vargas profile photo
June 11, 2019

Oracle Works for me - how about you?

Score 8 out of 10
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We use Oracle Engagement Cloud to track all inbound and outbound freight orders in real time for all of our customers. It is our basis where we can calculate our sales numbers as well as our profit per product. Our sales team is driven by how effectively they can reach their incentives quarter to quarter. By tracking our sales in real time, the sales reps are able to accurately forecast how well there time is being used prospecting new customers and managing current books of business.
  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
  • I would like to see more integration with other CRMs such as Salesforce.
  • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
  • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
If you are a smaller start up, I'm not sure you will find this as helpful. I believe Oracle Engagement Cloud is better used when it is across an entire organization. You can set up every business unit with their own login and decide what authority they will have vs. what they will not. Each department can then from that point navigate the Cloud their own unique way to gauge how effective the business is within itself.
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Grant Mongin profile photo
July 31, 2019

High level of customization but for a huge price

Score 1 out of 10
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Verified User
Review Source
We are using this system to solve the issue of managing multiple clients and contacts. When employees leave usually their data and history with that customer leaves with them. We bought into a CRM to help change that. We wanted one place for all information about relationships, history and potential work with a client.
  • House all of our data
  • Accessible from anywhere
  • Extremely difficult to use with little to no training documentation. We had to hire a third party company just to use the software.
  • Outlook app causes so many issues that we had to uninstall it on everyone's computers.
  • Creating reports is complicated due to the huge number of tables.
  • Doesn't work for construction jobs, more made for selling parts.
  • This product may work well for selling parts
  • This product does not work well for construction and I would never recomend it for that.
  • Our business is too small to use Oracle because you have to customize it so heavily to work for your organization. That can be good if you know exactly how you want it to work. We needed an out of the box solution.
Read Grant Mongin's full review
Katrina Cribbs profile photo
March 20, 2019

Engagement Cloud 2019

Score 6 out of 10
Vetted Review
Verified User
Review Source
We are currently in the programming stage, this will be used by all customer service and support dept. We hope that this will allow for greater visibility in all depts and personalize the customer experience
  • unsure, haven's started using it
  • Based on recent meetings it appears there are some issues with unneeded clicks
I believe this will be a great tool to integrate with the Sales Cloud and allow us to be more "sticky" with our customers
Read Katrina Cribbs's full review
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June 28, 2019

Oracle Engagement Cloud Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our company is using Oracle Engagement Cloud in a handful of departments who need to keep track of sales related accounts. We have used a handful of different CRM and Sales Tracking products, but know that Oracle is one of the major players in this field. Since switching accounts over to Oracle Engagement Cloud years ago, and since the recent conversion from Oracle Sales Cloud, there have been ongoing issues with bugs and other features having issues that have been a real pain to have to deal with. While this is a good product, there is definitely room for quite a bit of growth.
  • The fact that Oracle Sales Cloud is scale-able is one of the great things that we love about the product.
  • Being able to customize the program, and that there are constant upgrades that continue to roll out, makes me hopeful for a greater product in the near future.
  • The user interface is friendly to use and allows for instantaneous editing of things that have just been added.
  • Getting new users cross-trained on this program has been a bit of an issue at times.
  • From an administrative point of view, managing users and managing the system can be a bit overwhelming at times.
  • Some days it can feel like a never-ending click fest to get to what you actually need to get to. For some things, I wish there were an easier way to access them.
As a CRM for sales tracking and account tracking, this product does a great job. Being able to use a company like Oracle with vast amounts of support behind them makes me feel secure that, if I do run into issues, I know someone will be there to help me figure things out or answer any questions that I have about the program.
I can't say that we have found any scenarios where this program would be less appropriate to use because our company has many different uses for CRM products, to keep track of our clients or people who are interested in our clients.
Read this authenticated review
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March 21, 2019

Oracle Engagement Cloud (OSC)

Score 6 out of 10
Vetted Review
Verified User
Review Source
Oracle Engagement Cloud is used by our Sales teams and Marketing team. We use this as our CRM and currently have a basic integration into Eloqua.
  • As long as you don't personalize it is fairly intuitive
  • The objects were a little hard to get used to, but now we have established processes for Leads and Opportunities
  • Rely on how the tool was designed and it will be more successful
  • There are so many clicks to get through the objects and create the activities.
  • The monthly and quarterly updates have created substantially more mait. from our TECH team than what was expected
  • With our company we have many service offerings, we expect to be able to market at a personalized level. How we can easily see in the tool what service offerings are applicable to an Account/Contact should be easier.
Only being in it in a year, we are still learning how to function in a cloud based environment. Oracle shares road maps, but those road maps don't always show what actually can be done right now. This has caused some frustration.
Read this authenticated review
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March 21, 2019

OSC Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We implement and fix current setups of Oracle Sales Cloud/Engagement Cloud for many different businesses. We also use it internally for sales purposes. It allows us to track the progress of our business.
  • They fully customized multiple layouts that can show under certain conditions or security roles.
  • They have fantastic customization features that allow clients to tailor the look to their business.
  • It gives the user the ability to code a lot of additional configurations.
  • Create an easier user interface for security jobs/roles in terms of assigning capabilities and visibility.
  • Allow for more distinction between customized fields when adding them to layouts.
  • Provide quicker export/import functionality.
It is suited for businesses that have more technical people to maintain the environment. It is not very appropriate for companies that require heavy reporting on a lot of data.
Read this authenticated review
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February 26, 2019

Oracle Engagement Cloud Review

Score 9 out of 10
Vetted Review
Reseller
Review Source
Oracle Engagement Cloud, integrated into our ERP, simplifies the visibility and improves the single customer profile between Finance and Sales. Using MDM in 18C we have improved the customer master and we are consistently reviewing the process.
We now have a Sales Team across ANZ who can report on a single opportunity process across the region which is reported up the board.
  • Master data management - Helps create a single customer record across Sales and Finance.
  • Reporting - Engagement Cloud leverages the Oracle OBIEE reporting engine which alone is a market leader.
  • AI - Embedded next best actions.
  • Data as a service - Call upon millions of records of data with a simple click of a button.
  • Clear product direction - Road map is sometimes hard to find and can only be 3 months ahead.
  • UI - Reduced number of clicks to perform an action.
It works great for multi-pillar Oracle deployments.
Read this authenticated review
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March 20, 2019

Still floating.

Score 5 out of 10
Vetted Review
Verified User
Review Source
We are in the implementation process, so I don't have a lot of experience using the product.
  • Allow Sales and CS work closely together.
  • 360 view of the customer. The goal is so that if a customer calls our call center, I can tell when a sales person last talked with them. Or if they have a damage claim open, the sales rep will know before they try to sell them something else. I think this will be great (once we're fully implemented).
  • So far, it's not very flexible.
  • Extra steps to get information.
I think it is a good match between Sales/Marketing/CS.
Read this authenticated review
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March 20, 2019

A good solution with room for improvement.

Score 5 out of 10
Vetted Review
Verified User
Review Source
We use OEC to manage our Sales Force as our CRM. It is being used across various departments, both in sales & service.
  • Contact/Account creation and management.
  • Working the sales pipeline
  • Using activities to track prospect movement.
  • Scrubbing is weak.
  • Integration with other tools & platforms is weak
  • Whenever new releases take place, they often break other plugins or company-generated fields.
Our biggest challenges arise from :
1/ Our sales folks usage of the system and data scrubbing, and
2/ When Oracle pushes an update it seems to break either plug-ins or customizations (fields, etc).
...and they don't seem to notify us adequately that these breaking changes are coming.
Read this authenticated review
Brandi Brown-Lang profile photo
February 13, 2019

Oracle Engagement Cloud fits all our sales needs

Score 10 out of 10
Vetted Review
Verified User
Review Source
We used Oracle Engagement Cloud in the Sales and Marketing department. It helped to better manage sales opportunities through their life cycle. We knew who was doing what and who we were communicating with at all times and exactly where we were in the sales funnel with each client. This helped us to close more deals and faster.
  • Excellent task management.
  • Specific funnel tracking.
  • Very detailed organization with areas for notes, contacts, and stages of the sale.
  • I would like to see easier to customize dashboards.
  • More thorough reporting.
  • Larger knowledge base.
Very suitable for all stages of the sales process. Even if there isn’t a sale, the work is not lost and can be used again in the future to try to work a deal again and follow up with the lead. It works well for companies big and small!
Read Brandi Brown-Lang's full review
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December 20, 2018

Oracle Sales Cloud - Mixed Review

Score 6 out of 10
Vetted Review
Verified User
Review Source
Oracle Sales Cloud is used by both our Inside and Outside Sales teams. We use it for tracking leads and opportunities, and also for monitoring how many of those leads and opportunities are converted to sales. In addition, we use it as best we can for managing and keeping track of our demo units.
  • The product is good for tracking leads which can help you acquire new customers.
  • The product is good for creating opportunities which can help you convert sales.
  • The product can easily be integrated with other applications to make the transfer of data seamless.
  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
The intended functionality of the application is designed well. Tracking leads and opportunities is easy so long as the users don't try to make the application behave in a way it was not designed. For instance, our sales team tries to use it for tracking demo models, but if falls short in this department.
Read this authenticated review
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September 20, 2018

Oracle Sales Cloud

Score 7 out of 10
Vetted Review
Verified User
Review Source
Oracle Sales Cloud is being used by our remote sales people handling our larger client sized population. It enabled them access to critical information about their clients, partners and prospects in a mobile, modern and intuitive format.
  • The mobile version is very user-friendly
  • The user interface of the browser version is very modern
  • Both user interfaces are very intuitive
  • There could be more features focused on automation
  • There could be more embedded analytics out of the box - though Oracle is starting a new program to help with that
  • The territory management module could be more robust
OSC is very well suited to a simple sales model. It struggles with a more complicated relationship structure - but most SFA's do.
Read this authenticated review
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May 11, 2018

OSC - easy data entry, but not intuitive

Score 8 out of 10
Vetted Review
Verified User
Review Source
Oracle Sales Cloud is being utilized by our sales and marketing departments primarily for customer relationship management purposes. It allows us to track basic contact data, demographic information as well as specific homebuilding desires.
  • The ease of which to create and edit contacts.
  • The ability to send mass sales campaigns and track recipient results.
  • The ability to create custom reports and dashboards.
  • The ability to mass update Activities based on Opportunity changes.
  • The ability to select contacts for Sales Campaigns based on Opportunity Info.
  • The lack of intuitiveness that hinders user adoption.
Simplified UI and being able to manage what users see/do based on role is helpful to maintain the quality and ease of use. It takes an IT guru or 3rd party implementer to help maintain all our customization and make sure each upgrade goes smoothly.
Read Amy Beyer's full review
Bryant Rude profile photo
April 06, 2018

Growing Solution with a Robust End-User Experience

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Oracle Sales cloud to track progress of a deal coming together, project milestones, as well as the source of our customer data for e-mail campaigns. It has greatly improved our billing and sales support processes. Our Account Managers are easily able to pull out historical sales data to identify future opportunities using the native reporting tool.
  • Territory Management, it is relatively flexible but very powerful. It can be used as a security measure and is a foundation for more complex pillars of the application.
  • Customizations - spinning up a custom object or creating a custom field could not be easier.
  • Reporting - the reporting tool is great, the custom subject areas and joins are easy to build, and it is an end user-friendly tool.
  • Security - depending on the use case, it can be complex to make sweeping changes to the security model.
  • Workflows - the trigger points and the construction have some limitations that require some scripting to overcome.
  • Organizing setup tasks - Natively, there's access to many different setup parts of the application, and due to the fusion model, a lot of these are unused pillars of the application and can cause confusion. Oracle is making strides in this area very recently.
The tool meets the generic CRM use case really well, customers with longer sales cycles or large customer bases see the greatest benefit. With the applications native mobility, it makes it suitable for any type of customer. Perhaps, some of the more complex sales models, namely dealer related use cases where the end customer isn't clear, it is harder to derive value.
Read Bryant Rude's full review
Rhianna Albert profile photo
March 23, 2018

Sail into Sales Cloud

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.
  • Browser based.
  • Easy to configure, no need to be a developer.
  • Frequent upgrades available.
  • They have added a service piece that is still maturing for B2B or blended sales/service organizations.
  • They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).
Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle’s suite of cloud products that work well together.
Read Rhianna Albert's full review
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April 06, 2018

Cautiously Optimistic

Score 6 out of 10
Vetted Review
Verified User
Review Source
We're in the process of replacing Oracle CRM OnDemand with Oracle Sales Cloud OSC). The newer platform seems to be a step in the right direction. We're using it for general salesforce automation, forecasting, and revenue attribution, as well as contact and account management. I'm in Marketing Ops, so my perspective is probably skewed more heavily towards lead management, conversion, and pipeline measurement/management.
  • Comparatively speaking, OSC's interface does a good job in organizing objects. The home page layout is logical and intuitive, making it easy for even new users to navigate where they want to go.
  • Mobile Interface - we're coming over from Oracle CRM On Demand, so the very fact that our users can leverage a mobile app is a huge plus.
  • Object layouts are another plus - rather than cramming too much information on any one screen, having the ability to group like data sets in tabs is helpful, ensuring users can get to the info they need without having to sift through troves of data they don't care about.
  • The lack of native campaigns is concerning. We marketers live and die by out campaigns (it's our view of the world), so not having a native campaign object to sync to from our marketing automation platform has caused some issues. Our integrator is helping us work through them, but the lack of a campaign object seems like a big miss to me.
  • Speed (load times) seem slower than other CRMs, but as we are still testing, this may be a temporary issue. I'd consult others to confirm or refute this.
Oracle Sales Cloud seems well suited for organizations not ready to jump into the salesforce.com ocean. It allows for customization and is far more user-friendly than older platforms (i.e., CRM On Demand), but it doesn't seem to fully account for all groups within the company (i.e., lack of an actual campaign object).
Read this authenticated review
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June 20, 2018

Business Consultant

Score 9 out of 10
Vetted Review
Verified User
Review Source
We implement Oracle Sales Cloud for clients who desire to increase the visibility and manageability of their sales pipeline. With a robust offering of pre-built reports and the ability to create powerful custom reports, our clients have been able to identify soft areas and put practices into place to reduce the sales process time, leverage best practices, and scale more efficiently. Oracle Sales Cloud also brings teams together and allows better collaboration and communication with a single cloud platform.

One word of advice, make sure to work with Oracle to fine-tune your environment usage needs so that they can ensure your environment runs as quickly as possible. Accepted page load times are at least 3 seconds. While pages usually load more quickly than that, a lot of traffic can slow the system. Oracle Support will work with you to make sure your page load time is optimal.
  • Enables customers to customize their sales process(es) and provides Sales Coach functionality to assist the Sales Stage completion requirements and spread of best practices.
  • Affords great visibility for management of the sales process with Infolets and robust BI Analytics tools. Data can be accessed and analyzed from the online Dashboard, object tabs, and on mobile devices.
  • Territory Management makes it easy for organizations with a large sales team to define, assign, manage, and report.
  • The NEW Enterprise Mobile application makes working away from the desk easier than ever. With voice-activated functionality and off-line accessibility, sales reps can spend more time in the field with clients and less in the office.
  • Set-up, configuring and onboarding can be overwhelming. Unless you've had experience setting up a CRM solution, you'll most likely need to invest in a partner helping set up and maximize the system.
  • While Oracle has been focused on infiltrating the SMB market, the cost and complication of just going live in the system can be daunting for small and emerging businesses.
  • The speed of the system can be slow. Oracle has acknowledged this and has made strides in improving it. They will work with clients to speed up the system, but this is a cumbersome and frustrating exercise.
I think it would be a great tool for SMB companies looking to scale. By leveraging out of the box processes, they can efficiently and quickly scale.

For more mid-market and enterprise clients, the solution is customizable and secure enough to meet the most demanding requirements.

Overall, if you have a growing or large sales team that you want to manage and lead more effectively, Oracle Sales Cloud provides the tools and resources for your team to spend more time focusing on the client and closing deals.
Read this authenticated review
David Byrd profile photo
January 31, 2018

Oracle Sales Cloud -- An Integrator's View

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are an Oracle Partner who provides implementation information for our customers on best practices to use when setting up a CRM, and the CRM we choose is Oracle Sales Cloud. These best practices not only come from working with our customers using Oracle Sales Cloud, rather we also use it ourselves.
What do you like best?

I work from an Integration perspective. Using the API's thru web services is pretty easy, especially the merge function. Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID.

What do you dislike?

Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID. They should offer this to the other entities

Recommendations to others considering the product

This is a high-quality solution for your CRM and Cloud Enterprise products

What business problems are you solving with the product? What benefits have you realized?

CRM and Sales Management forecasting

  • Seamless Account and Contact integrations in web services using SourceSystemReference Values.
  • Building out Custom Objects
  • Kinking Custom Objects back to Native Objects
  • Multiple Contact point thru the Mobile App
The key here is flexibility. A flexible solution, can easily work within the restraints of this product.
Read David Byrd's full review
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November 13, 2017

Oracle Sales Cloud - For your sales need and beyond

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have implemented Oracle Sales Cloud Release 10 to 12 for a healthcare client on east coast. Sales Cloud is used by roughly 50+ employees across the team. It's worth mentioning that they already used the whole host of other Oracle Fusion apps such as Finances, HCM and Sales cloud with the web as well as mobile apps. The Sales cloud is used from the VP to the sales reps and it allows them to keep track of all sales activities and have great analytics at the same time.
  • As it is for any Fusion apps, Sales Cloud comes bundled with Social which is great to have for sales teams who communicate a lot internally.
  • Fantastic analytics capabilities. Not only in terms of reports but also in terms of very interactive charts and visual components like Infolets.
  • Customizable. For three different roles, we have three different dashboards which are completely custom made to ensure that each user sees the data relevant to them.
  • A very solid solution with a lot of advanced features.
  • Sales Cloud seamlessly integrates with other Fusion apps such as finance, PBCS, HCM.
  • It's extremely complicated to implement yourself. From a client's perspective, this could mean additional budget to hire a big team to successfully implement the product.
  • Sales Cloud has an awful amount of bugs.
  • Oracle Support which won't help you even if there is a critical production issue.
  • Difficulty in importing the data. This is especially a challenge if you have it in a huge amount.
If you need a single solution that can be used not only by your executive team but also your sales reps and everyone else in between, Oracle Sales Cloud is a great option to go with. If you happen to have other Oracle Systems such as Fusion HCM/CRM/PBCS, it will only be logical to add this instead of any other application since they all integrate so well.
Read this authenticated review
Alina Hera profile photo
November 23, 2016

Much more than just a CRM

Score 9 out of 10
Vetted Review
Verified User
Review Source
Oracle Sales Cloud is being used by a few different departments in my organisation. Specifically it is being used by the sales department, the customer service team, the marketing department, and it also feeds into other departments once orders are created. The business problem is addresses is our need for a robust customer relationship management system.
  • Lead tracking
  • Lead generation
  • Lead segmentation
  • Issues when importing data
  • Error messages aren't specific enough to identify problems all the time
Oracle Sales Cloud is a great platform for a company that wants to have a better overview of how their leads and customers are interacting with the company, and also when is the best time to reach out and engage with the customers. The fact that Oracle Sales Cloud is accessible away from the office is also very important to us because our Sales staff is typically on the road meeting with customers.
Read Alina Hera's full review
Jack Hui profile photo
November 23, 2016

Oracle Sales Cloud - CRM with Great Capabilities

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Oracle Sales Cloud mainly for its CRM capabilities. It is used by several departments throughout the organization such as Sales, Marketing, Customer Service, etc. The main business problem it addresses is helping us identify leads, track their behavior and engagement with the company across multiple channels, and manage the sales cycle.
  • Provides leads for Oracle Eloqua.
  • Tracks a lead's engagement with the company across multiple channels.
  • Helps us identify the best time to engage with a lead.
  • Glitches and bugs.
  • The integrated Oracle Social Network sometimes doesn't work on certain browsers.
The main reason we like Oracle Sales Cloud is because it is integrated with multiple other products that we use in order to effectively conduct business. The lead generation and tracking is also very valuable, and as it is a CRM system I would think that it would be appropriate for any company since everyone has clients and would benefit from a CRM system.
Read Jack Hui's full review
Victoria Novosad profile photo
January 29, 2016

LaserTech's view of Oracle Sales Cloud

Score 8 out of 10
Vetted Review
Verified User
Review Source
Laser Technology, Inc. (LTI) was one of the early adopters for Oracle Sales Cloud (OSC). We implemented on Release 5. LTI has around 30 current users working in the solution working worldwide. As the product matured, the more user we incorporated. We utilize the Classic UI (Desktop), Simplified UI, Oracle Sales Cloud App for iPads, iPhones and Androids, Social Network along with the Outlook plug-in. LTI's Outside Sales Representatives live and breathe in the OSC. This solution helps them organize their days and have become more efficient. The OSC solution promotes positive teamwork between the Outside Representatives and their Inside Sales Support by having the same vision of a Customer in Leads, Opportunities and Activities. Our Managers have more visibility on the progress of their team.
  • Immediate vision of transactions between the Outside and Inside Sales team for a positive teamwork experience.
  • Oracle Sales Cloud mobile applications "Around Me" function to locate existing Opportunities or prospects in their current physical area.
  • Oracle Social Network is valuable for communication on Leads and Opportunities.
  • Monthly maintenance outage could be decreased.
  • Multiple levels of support assigned when entering in a Service Request.
  • More serve filters setting for the Outlook plug-in after an update.
Oracle Sale Cloud is well suited for our Outside Sales Representatives in the field. Utilizing the mobile functionality greatly increases documenting Activities for a Customer accurately.
Read Victoria Novosad's full review

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Scorecard Summary

About Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Engagement Cloud (formerly Oracle Sales Cloud) is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Engagement Cloud's SFA solution are vast. They include:
• Core foundational sales force automation tools such as account, opportunity and lead
management and productivity tools
• A comprehensive partner relationship management offering to manage channel sales
and partner management
• Extensive sales performance management encompassing the science of managing
territories, quota management and sales incentive compensation
• Advanced analytics consisting of pre-built analytic reports, data visualization and
adaptive intelligence
• A customer data management system to ensure clean, consolidated and complete
customer information.
With rich functional capabilities and a comprehensive feature set, Oracles Engagement Cloud provides a more modern approach to sales execution.

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Has featureCase management
Has featureCall center management
Has featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access
Additional Features
Has featureCall Reports
Has featureAsset Management
Has featurePredictive Analytics
Has featureContact Relationships and Hierarchy
Has featureAssessments for lead, opportunity, account, contact
Has featureMobile Offline Mode
Has featureMobile Voice Commands

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Screenshots

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Worldwide