Oracle Siebel CRM Still Useful
It was our former CRM system we used before Salesforce Classic CRM was implemented. We keep Oracle Siebel CRM available for reference …
Overview
What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Popular Features
- Custom fields (17)10.0100%
- Customer data management / contact management (18)9.090%
- Workflow management (18)9.090%
- Opportunity management (17)9.090%
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What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
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What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Oracle Siebel CRM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Reviewers rate Interaction tracking and Call center management and Custom fields highest, with a score of 10.
The most common users of Oracle Siebel CRM are from Enterprises (1,001+ employees).
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Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
July 17, 2022
Oracle Siebel CRM Still Useful
It was our former CRM system we used before Salesforce Classic CRM was implemented. We keep Oracle Siebel CRM available for reference purposes, but it's no longer being maintained or updated. Now, our organization uses Salesforce Lightning Platform. It's nowhere near as easy and efficient to use as Oracle Siebel CRM is.
Siebel is like a backbone to our organization, having the endless capacity for integration. When it comes to managing customer data or catering to any service requestor, Oracle Siebel never disappoints us; it has a pretty impressive interface and security.
January 04, 2022
Oracle Siebel Enterprise Marketing Suite Review
Score 8 out of 10
Vetted Review
Verified User
Oracle was implemented for us by being able to use a completely new interface that allows the optimization and grade A performance that enhanced our work flow throughout all the complex situations that we have encountered. The best thing about the software was the personalization that truly made the experience different from all the rest.
October 14, 2019
Best CRM software package
Siebel is being used as a case management system for Ontario Ministries. Siebel is being used as a tool for inspectors out in the field to create an inspection, orders, and tickets.
October 10, 2019
Why Oracle Siebel CRM is here to stay for a long time
Oracle Siebel CRM is used to replace multiple legacy applications used by the ministry. When implemented it will become the main tool for the day to day activities of the ministry. Its is based on Siebel Public Sector application.
The application has several modules:
Regulatory Profile, Inspection, Compliance, Investigation, Incident etc.
Regulatory Profile includes Entities, Individuals, Systems, Properties, Components.
The application has several modules:
Regulatory Profile, Inspection, Compliance, Investigation, Incident etc.
Regulatory Profile includes Entities, Individuals, Systems, Properties, Components.
October 03, 2019
Developer perspective
We are using it for inspections, investigations, field office tracking, and incidents management. It is used across the whole ministry. It addresses key compliance/enforcement functionalities for the ministry and the public.
October 03, 2019
Struggling old champion of CRM
It is being implemented ministry-wide to remove old legacy applications and transition into a more modern system.
September 26, 2019
Siebel CRM Review
The government has used Siebel CRM (Public Sector) to track activities/applications, run marketing campaigns, and implement business processes according to business policies.
September 19, 2019
Best On-Premise CRM
It is used for sales and marketing.
September 18, 2019
It has all the tools you need
It is being used by the entire department to manage citizenship and immigration for Canada.
February 13, 2019
Review from a UI/UX Centric OpenUI Developer
Siebel is used by many departments, it used by our Marketing Department, our Donation department, and for major donor management to use the customer relationship part (accounts, activities, opportunities).
It is used to process donations, store records of checks, match accounts with data quality (3rd party system integrated with Siebel), send notifications to employees and donors, and much more. It handles a lot of business problems regarding those areas.
It is used to process donations, store records of checks, match accounts with data quality (3rd party system integrated with Siebel), send notifications to employees and donors, and much more. It handles a lot of business problems regarding those areas.
February 02, 2019
Oracle Siebel? Why not?!
Oracle Siebel is used similarly to Salesforce as it is a CRM that is your customer database. We were and are able to communicate with our customers by sending and responding to emails, handling service issues, and accessing basic account information. Basically, it's a one-stop shop for our customer needs. It's a very dependable program.
December 19, 2018
Oracle Siebel CRM Review
Score 8 out of 10
Vetted Review
Verified User
The best part about Siebel is that it brings all of our data together into one piece of software. Nearly all of the work done by all departments in our company is done within this software. Our whole business is integrated and the software is highly customized to our needs. We are working on getting other departments on-boarded to use Siebel.
November 13, 2017
Is it time for Oracle to retire Siebel CRM?
We implemented Siebel CRM fora tech company in Vancouver, BC with the main goal of consolidating all the different systems into one cohesive system. Before Siebel CRM, clients were relying on email, spreadsheets and a lot of other apps such asTrello. They wanted to have one system that could be used by all of the departments across the company. Right from managing bug tickets to customer management and sales.
March 31, 2017
Oracle Siebel is dead: just needs to be gone
Oracle CRM (Siebel) is being used throughout our organization for several reasons. The main use of the tool is so that our Branches and Service Center locations can manage our customer's profile, by Opportunity management (Sales), Activities for follow-ups, notifications and service requirements. We also use service requests for account negotiations, Wire/Check requests and technical support issues.
We have built an email portal to allow branch and service center associates to send email and correspondence communications to our clients as requested. Campaign is used to deliver call lists as a sales strategy.
August 18, 2016
Robust Oracle Siebel CRM
Score 9 out of 10
Vetted Review
Verified User
We use Oracle Siebel CRM for our needs such as sales, services, marketing, call center, and Iinvoicing. It offers multiple integration options to make things easy for the user via button-click administration, such as automatically creating tasks, sending emails, or making field updates. It allows us to tailor the user interface depending on the needs of the user who is logged in based on what their function is within the organization.
February 16, 2016
Good CRM system for median and big business company
Oracle Siebel CRM is used to store client, user and company employee information. It is used across the whole organization.
January 08, 2016
Oracle Siebel CRM - A Marketing Analyst's perspective
Oracle Siebel CRM is used by our sales and marketing organizations for our legal and professional divisions as a repository for marketing campaigns, tactics, opportunities that translate to our Sales organization to potentially drive leads.
December 29, 2015
Oracle Siebel is the leading CRM solution in the business market with its flawless features
Score 9 out of 10
Vetted Review
Verified User
Oracle Siebel CRM provides the most important modules in a CRM application model such as organizations, accounts, contacts, service requests, activities/tasks, call reports, reporting, list management, etc. It is being used in my organization for creating complete end to end CRM applications. The focus is more on reporting modules for enhancing business opportunities. The creation and configuration of complex data segments is handled efficiently by the Siebel Enterprise Suite.
We used to use Oracle Siebel CRM in my department until we moved over to Salesforce about 10 months ago. I used Siebel CRM myself in two different capacities: (1) as a technical support engineer it was for managing tickets and support cases, and (2) as an Application (Pre-sales) Engineer, it was used to manage sales opportunities and activities related to customer management.
The problem it addressed in each instance was having a single place to manage correspondence, activity history, deliverables, quotes/purchasing information, and resource involvement from our side.
The problem it addressed in each instance was having a single place to manage correspondence, activity history, deliverables, quotes/purchasing information, and resource involvement from our side.
February 03, 2015
11 years of SiebelCRM observation
We are using Siebel CRM for our Diagnostics Division for the past 12 years and I joined in this team around 7 years ago. Currently we are using Siebel CRM for complaint management(Service), Order Processing(Sales) and for Integration with SAP. Previously I worked for several CRM projects in the Automotive, Consumer Goods & HI-Tech industry.
Since I started my career as Siebel Developer, I am a big fan of Siebel CRM even though I am aware of other leading CRM technologies in the market. Siebel CRM was doing very good and very supportive until it was acquired by Oracle in 2006. From 2012 onwards, I haven’t seen pro-active response / active support of Siebel from Oracle Support. Especially now Oracle is not supporting Siebel-SAP connector and not giving proper responses on Siebel Remote module.
Open UI release is a good thought, but many improvements to Open UI are needed. Apart form all these issues, I still believe Siebel CRM is a great enterprise CRM solution and it’s very easy to train users on this technology.
After working 11 years for Siebel CRM projects, I would recommend the improvements below in order to be a leader in the CRM market:
- Improve the Siebel Open UI's performance, look and feel.
- Improve Siebel Support team on MyOracleSupport.
- Release an effective MOBILE APP for tablets and smart phone as Siebel Remote module is very out dated for field service purposes.