Oracle Siebel Enterprise Marketing Suite Reviews

I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.

My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.

Siebel EMS tools have a long learning curve and are not very easy to use.

Siebel products do not integrate very well with thirds party products/services.

Oracle Siebel Marketing Suite's processing time is not as fast as I would expect it to be. This is the major improvement I would like to see in it.

It requires a very high level of training being given to the employees for configuring and implementing it in the business needs.

Expert employees are needed in order to understand the functionality of Oracle Siebel Enterprise Marketing Suite, which is not easy to find.

Version 7.7 (outdated) is very unreliable and regularly crashes. Oracle have said these bugs have been corrected in current version.

Implementation cost of upgrade is high so it's easy to get stuck on sub-par older versions.

Email marketing function is a long way behind modern web based tools. Processes are cumbersome.

Not a very intuitive system and so there is a high training burden.

Would benefit from an easy way to offer view only access for dashboards.