Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy)

About TrustRadius Scoring
Score 7.6 out of 100
Oracle Social Cloud (legacy)

Overview

Recent Reviews

Give it a try!

8 out of 10
November 07, 2019
I typically use this tool as a social listening tool to understand customer sentiment towards the brand. I also use it as a source of …
Continue reading

Is Oracle SRM Right for You?

8 out of 10
August 04, 2017
We began using at our division only. It has just this year been rolled out company-wide. Our corporate team and two other divisions are …
Continue reading

Oracle SRM at Lenovo

1 out of 10
July 29, 2017
Oracle SRM was used in an attempt to solve the social ROI problem in the NA Commercial Marketing department. However, the product did not …
Continue reading

Oracle SRM - Listen Here

9 out of 10
April 26, 2016
We use SRM to listen socially to our customers and competitors. It's used across several areas of the organization, including Public …
Continue reading

SRM: helping to manage social

8 out of 10
April 12, 2016
The organization I work for uses Oracle SRM to publish social media posts daily, engage with responses, and analyze results derived …
Continue reading

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Oracle Social Cloud (legacy), and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is Oracle Social Cloud (legacy)?

Oracle Social Cloud is designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social…

Entry-level set up fee?

  • Setup fee optionalOptional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

What is Mention?

Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables…

What is Zoho Social?

Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Oracle Social Cloud (legacy)?

Oracle Social Cloud is designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud.

Oracle Social Cloud is a legacy product, and no longer available for sale.

Oracle Social Cloud (legacy) Features

  • Supported: Global Scale: 32 Advanced Listening languages, 13 languages for sentiment, localized UIs in 36 languages.
  • Supported: Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. Build unlimited topics to track brand, products, competitors, audiences and more. Analyze conversations with customizable timelines and charting option. Send earned mentions directly to engagement console or inbox with email digest.
  • Supported: Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. 100+ customizable metrics to measure owned and earned data. Export reports to .csv or PDF for analysis or sharing.
  • Supported: Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Organize by label, assignment and sentiment. Track agent productivity with user reports.
  • Supported: A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. Uptake topic building, publishing, semantic filtering and more.
  • Supported: Advanced and Modern UI/UX.

Oracle Social Cloud (legacy) Video

Visit https://www.youtube.com/watch?v=mJ_KaIVrOKQ to watch Oracle Social Cloud (legacy) video.

Oracle Social Cloud (legacy) Integrations

  • Tumblr
  • Facebook
  • LinkedIn
  • Twitter
  • Google+
  • YouTube
  • Weibo
  • Instagram
  • WeChat

Oracle Social Cloud (legacy) Competitors

Oracle Social Cloud (legacy) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)65%

Oracle Social Cloud (legacy) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android on roadmap
Supported CountriesAs a company with global resources and offices, Oracle Social Cloud supports countries across the world.
Supported LanguagesArabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese

Comparisons

View all alternatives

Frequently Asked Questions

What is Oracle Social Cloud (legacy)'s best feature?

Reviewers rate Support Rating highest, with a score of 8.3.

Who uses Oracle Social Cloud (legacy)?

The most common users of Oracle Social Cloud (legacy) are from Enterprises (1,001+ employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (60)

Ratings

Reviews

(1-22 of 22)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used Hootsuite Pro before we switched over to Oracle Social Cloud. Back in 2012, I would have said that Hootsuite was a solid competitor to Oracle Social Cloud. Unfortunately, the amount of feature updates that Hootsuite used to receive has significantly decreased. It is quite slow, and there are an abundance of bugs. There haven't been many notable new features added to Hootsuite recently, and the price has also increased. Granted that Oracle Social Cloud is more expensive, but it is a much more refined product compared to Hootsuite.
Andrea Noémi Kilin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Oracle SRM was ready being used when I joined the company, it wasn't my choice. We stopped using it when that business unit had been sold off and is no longer part of our company. We are currently looking at the above mentioned alternatives.
Mike Bernard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Oracle SRM is a great tool for enterprise organizations. You can handle all of your social marketing activities right from one platform. It also integrates easily into other Oracle applications such as Eloqua and Support. I recommend it to any large organization.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We started our social marketing journey by just using the free version of Hootsuite. It had good listening but was limited in other areas, especially as it related to campaign tracking and some analytics. Even looking at the Enterprise versions, we didn't feel it had the breadth of functionality as Oracle SRM.
Alena Van Dalen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We no longer use Oracle SRM. Instead we use Sprinklr which has a nice Eloqua integration for advertising campaigns, and Socedo which allows us to prospect on social, add new contacts to our database, and match existing contacts to social IDs.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have used one other enterprise level application; it was comparable to SRM. We moved away from the first application because our parent company uses many other Oracle applications, not because we were 'unhappy' with the application we had at the time. Having said that, SRM does everything we need from it; in fact, there are features we aren't fully leveraging at this point. I especially find Engage, Content and Apps and Publish particularly useful. This is the kind of platform that is very robust; you get out of it what you have the time and resources for.
Ben Herrington | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Our primary concern was to guard against comments that are beyond the scope authorized by the FDA -- off-label claims, in other words. SRM was the best tool to provide the control our management required. The others had incomplete or easy-to-evade controls. However, we've found that to be a two-edged sword; the controls are so restrictive that most of our reps won't use the tool. Overall, SRM satisfies our needs adequately.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's been a long time since we evaluated different products (before we got Oracle SRM) so I don't have a clear remembrance of Hearsay, but I think I remember Oracle's tools integrating much better and having measurements that our division was interested at the time of purchase. SRM has been a great tool!
Score 8 out of 10
Vetted Review
Verified User
Review Source
Seamless, fast integration with Eloqua for lead generation and marketing automation, superior social listening/monitoring functionality, ability to have unlimited users were our top reasons for selecting the tool -- all of which were differentiators from the other platforms evaluated.
Khristen Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
When I was evaluating products for our communications department two things stood out to me about Oracle, the price point and the service. For what you receive, I believe Oracle is an excellent product. Not as expensive as some others, but equally (or better!) quality, plus the service really is unbeatable. From the demo, to the contract, to account management now, the service alone is worth the value!
March 14, 2016

Reviewing Oracle SRM

Leah Minette De Guzman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Aside from offering us a good deal with our current CRM subscription, Oracle offered us a solution in one tool that used to require us three different tools.
March 11, 2016

SRM review

Josh Goldstein | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
At the time we reviewed the services Oracle SRM delivered the full range enterprise package for the most effective cost. I plan to reevlauate after another 6 months to ensure we are still getting the best deal.
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Wildfire
Vitrue offered a lot of the same capabilities as Wildfire but for a better price. I also really liked their customer service and account reps - they were extremely helpful and made our business objectives a priority. If Vitrue's software couldn't accomplish something they would build or update their tools to help us accomplish our goals.
Score 3 out of 10
Vetted Review
Verified User
Review Source
We had a quick trial with shoutlet before signing a long term contract with involver, though I was personally in support of going with shoutlet. I have worked on Shoutlet, Vitrue, Involver, Wildfire, and Olapic, and Involver/Shoutlet are just seemingly behind the times. I would much rather recommend a company who is obviously on the cutting edge of social media, like wildfire or shoutlet.