Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy)

Overview

Reviews

Oracle SRM at Lenovo

1
Oracle SRM was used in an attempt to solve the social ROI problem in the NA Commercial Marketing department. However, the product did not …

Give it a try!

8
I typically use this tool as a social listening tool to understand customer sentiment towards the brand. I also use it as a source of …
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Great Functionality...at a price

7
Oracle SRM is being used by our Social Media Marketing team. They are using it to fine-tune how our brand is being publicized, and …
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Oracle SRM: Two Thumbs Up!

10
We began using Oracle SRM in our communication department as a tool for proactive social media publishing, social analytics and social …

Reviewing Oracle SRM

8
We are currently using Oracle SRM to manage all our social platforms, from corporate channels down to specific brand accounts. We have at …

SRM review

8
We use the SRM as a content management tool, to monitor the brand on the social web, and as a reporting tool for our internal reports …
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The View from CIMA

6
We use it to: Manage our global social media content strategy, review and monitor sentiment for the CIMA brand. Encourage greater …

SRM Review

10
We use the SRM tool to distribute our digital content. We have several teams working to manage our social account through the tool. The …

Is Oracle SRM Right for You?

8
We began using at our division only. It has just this year been rolled out company-wide. Our corporate team and two other divisions are …
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Pricing

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What is Oracle Social Cloud (legacy)?

Oracle Social Cloud is designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social…

Entry-level set up fee?

  • Setup fee optionalOptional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Salesforce Social Studio?

Radian6 was acquired by Salesforce.com in 2011 and - along with Buddy Media - is now part of the Salesforce Marketing Cloud. Salesforce now supplies social media management capabilities through Social Studio, the product built by combining Radian6 with Buddy Media, available on the Salesforce…

Features Scorecard

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Product Details

What is Oracle Social Cloud (legacy)?

Oracle Social Cloud is designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud.

Oracle Social Cloud is a legacy product, and no longer available for sale.

Oracle Social Cloud (legacy) Features

  • Supported: Global Scale: 32 Advanced Listening languages, 13 languages for sentiment, localized UIs in 36 languages.
  • Supported: Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. Build unlimited topics to track brand, products, competitors, audiences and more. Analyze conversations with customizable timelines and charting option. Send earned mentions directly to engagement console or inbox with email digest.
  • Supported: Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. 100+ customizable metrics to measure owned and earned data. Export reports to .csv or PDF for analysis or sharing.
  • Supported: Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Organize by label, assignment and sentiment. Track agent productivity with user reports.
  • Supported: A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. Uptake topic building, publishing, semantic filtering and more.
  • Supported: Advanced and Modern UI/UX.

Oracle Social Cloud (legacy) Video

Visit https://www.youtube.com/watch?v=mJ_KaIVrOKQ to watch Oracle Social Cloud (legacy) video.

Oracle Social Cloud (legacy) Integrations

  • Tumblr
  • Facebook
  • LinkedIn
  • Twitter
  • Google+
  • YouTube
  • Weibo
  • Instagram
  • WeChat

Oracle Social Cloud (legacy) Competitors

Oracle Social Cloud (legacy) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)65%

Oracle Social Cloud (legacy) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android on roadmap
Supported CountriesAs a company with global resources and offices, Oracle Social Cloud supports countries across the world.
Supported LanguagesArabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese

Alternatives

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Frequently Asked Questions

What is Oracle Social Cloud (legacy)'s best feature?

Reviewers rate Support Rating highest, with a score of 8.3.

Who uses Oracle Social Cloud (legacy)?

The most common users of Oracle Social Cloud (legacy) are from Enterprises and the Marketing & Advertising industry.

Reviews

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