Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy)

About TrustRadius Scoring
Score 7.6 out of 100
Oracle Social Cloud (legacy)

Overview

Recent Reviews

Give it a try!

8
November 07, 2019
I typically use this tool as a social listening tool to understand customer sentiment towards the brand. I also use it as a source of …
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Great Functionality...at a price

7
October 04, 2019
Oracle SRM is being used by our Social Media Marketing team. They are using it to fine-tune how our brand is being publicized, and …
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Take Social to the next level

9
March 29, 2018
We are an implementation firm who has been trained to implement SRM. Primarily our customers use it to monitor and manage social channels, …

Is Oracle SRM Right for You?

8
August 04, 2017
We began using at our division only. It has just this year been rolled out company-wide. Our corporate team and two other divisions are …
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Oracle SRM at Lenovo

1
July 29, 2017
Oracle SRM was used in an attempt to solve the social ROI problem in the NA Commercial Marketing department. However, the product did not …

The View from CIMA

6
June 17, 2016
We use it to: Manage our global social media content strategy, review and monitor sentiment for the CIMA brand. Encourage greater …

SRM makes managing social 'manageable'

8
April 29, 2016
SRM is used to publish and moderate social content, publish and moderate social/marketing contests, assign and monitor social media …
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Oracle SRM - Listen Here

9
April 26, 2016
We use SRM to listen socially to our customers and competitors. It's used across several areas of the organization, including Public …
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SRM: helping to manage social

8
April 12, 2016
The organization I work for uses Oracle SRM to publish social media posts daily, engage with responses, and analyze results derived …
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Video Reviews

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Pricing

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What is Oracle Social Cloud (legacy)?

Oracle Social Cloud is designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social…

Entry-level set up fee?

  • Setup fee optionalOptional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Mention?

Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables…

What is Zoho Social?

Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Oracle Social Cloud (legacy)?

Oracle Social Cloud is designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud.

Oracle Social Cloud is a legacy product, and no longer available for sale.

Oracle Social Cloud (legacy) Features

  • Supported: Global Scale: 32 Advanced Listening languages, 13 languages for sentiment, localized UIs in 36 languages.
  • Supported: Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. Build unlimited topics to track brand, products, competitors, audiences and more. Analyze conversations with customizable timelines and charting option. Send earned mentions directly to engagement console or inbox with email digest.
  • Supported: Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. 100+ customizable metrics to measure owned and earned data. Export reports to .csv or PDF for analysis or sharing.
  • Supported: Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Organize by label, assignment and sentiment. Track agent productivity with user reports.
  • Supported: A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. Uptake topic building, publishing, semantic filtering and more.
  • Supported: Advanced and Modern UI/UX.

Oracle Social Cloud (legacy) Video

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Oracle Social Cloud (legacy) Integrations

  • Tumblr
  • Facebook
  • LinkedIn
  • Twitter
  • Google+
  • YouTube
  • Weibo
  • Instagram
  • WeChat

Oracle Social Cloud (legacy) Competitors

Oracle Social Cloud (legacy) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)65%

Oracle Social Cloud (legacy) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android on roadmap
Supported CountriesAs a company with global resources and offices, Oracle Social Cloud supports countries across the world.
Supported LanguagesArabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese

Comparisons

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Frequently Asked Questions

What is Oracle Social Cloud (legacy)'s best feature?

Reviewers rate Support Rating highest, with a score of 8.3.

Who uses Oracle Social Cloud (legacy)?

The most common users of Oracle Social Cloud (legacy) are from Enterprises (1,001+ employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (60)

Ratings

Reviews

(1-25 of 26)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
30
There around 30 people who actually work with Oracle SRM. All of them are part of the Social Media Marketing team. As I mentioned previously, this number is increasing as many other employees are also engaging on our social media posts. From engineers to C-level directors, Oracle SRM is quickly getting picked up by more and more people in our organization.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The main user manages the application (adds and removes users, sets access levels, adds social platforms, etc.), manages content creation, contest creation, and manages social moderators. Our secondary users are customer service agents that moderate social customer service issues. Thus, the primary departments within our organization using SRM are Marketing and Customer Service. However, information gleaned from SRM also impacts Purchasing, Distribution, Merchandising and other departments.
Ben Herrington | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
1
Social Marketing, which is part of the Digital Marketing team (Social, Email, Lead Generation and Ecommerce.) The Digital team works with Marketing Communications, which generates all of the messaging we broadcast. MarCom uses another tool, Oracle Content Marketing (formerly Compendium) to deliver us web content we can promote through tweets and posts.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Five individuals in my organization use the Oracle system right now (we will be expanding soon). However, at this time there is only one person who uses the Oracle Social Relationship Management (SRM) system in our division and organization. There is a plan to expand the number of people that use the system shortly, though, and that will hopefully be 5-10 people.
April 05, 2016

Oracle SRM Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
Approximately 10 people have access to the system. However, only 2 people are currently responsible for using it. The business function that we both represent is information technology.
March 14, 2016

Reviewing Oracle SRM

Leah Minette De Guzman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have at least five different marketing teams using the SRM, all running their own social media accounts. With the SRM now integrated with our CRM account, we are hoping to expand our users to include customer service and technical support teams.