Oracle SRM - The Right Way to Manage Your Social Media Channels
Rating: 5 out of 10
April 10, 2018
BC
Vetted Review
Verified User
1 year of experience
2
Myself, the Digital Marketing Manager and my Digital Marketing Assistant
Overview
What is Oracle Social Cloud (legacy)?
Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.
Learn from top reviewers
Oracle SRM - The Right Way to Manage Your Social Media Channels
We use Oracle Social Relationship Management (SRM) in our company to schedule social media content. It allows for scheduling content in advance and has an approval process sho...
Take Social to the next level
We are an implementation firm who has been trained to implement SRM. Primarily our customers use it to monitor and manage social channels, integrate to Service Cloud or Market...
Rhianna Albert
Director - Professional Services
Director, Solutions Consulting
eVerge Group
3 years of experienceShort experience with Oracle SRM
Oracle SRM was used by one business unit in our company. The team managing it was centralized in the US, but had some users in UK, EU and APAC as well. However it was always f...
Oracle SRM - Total Social Marketing Dominance
We are currently using Oracle SRM within the marketing department to orchestrate all our social media campaigns. We use it to schedule and publish social content, listen and m...
Mike Bernard
Vice-President - Marketing
Vice President of Marketing and Sales Operations
Relationship One
2 years of experienceOracle SRM at Lenovo
Oracle SRM was used in an attempt to solve the social ROI problem in the NA Commercial Marketing department. However, the product did not deliver what we expected.
Alena Van Dalen
Manager - Marketing
Social Media and Community Manager, NA Commercial Marketing
Lenovo
1 year of experience
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Pricing
N/A
Unavailable
What is Oracle Social Cloud (legacy)?
Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.
Entry-level set up fee?
- Setup fee optionalOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Sprout Social?
Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews,…
What is Salesforce Marketing Cloud Social Studio (discontinued)?
Radian6 was acquired by Salesforce.com in 2011 and - along with Buddy Media - became Salesforce Social Studio. The product was retired in November of 2024.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Oracle Social Cloud (legacy)?
Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.
Oracle Social Cloud (legacy) Features
- Supported: Global Scale: 32 Advanced Listening languages, 13 languages for sentiment, localized UIs in 36 languages.
- Supported: Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. Build unlimited topics to track brand, products, competitors, audiences and more. Analyze conversations with customizable timelines and charting option. Send earned mentions directly to engagement console or inbox with email digest.
- Supported: Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. 100+ customizable metrics to measure owned and earned data. Export reports to .csv or PDF for analysis or sharing.
- Supported: Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Organize by label, assignment and sentiment. Track agent productivity with user reports.
- Supported: A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. Uptake topic building, publishing, semantic filtering and more.
- Supported: Advanced and Modern UI/UX.
Oracle Social Cloud (legacy) Integrations
- Tumblr
- Google+
- YouTube
Oracle Social Cloud (legacy) Competitors
- Salesforce Marketing Cloud Social Studio (discontinued)
- Sprout Social
- Sysomos, now part of Meltwater
- Shoutlet (Discontinued)
- Khoros Marketing (Formerly Spredfast + Lithium)
- Adobe
- Salesforce
Oracle Social Cloud (legacy) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android on roadmap |
| Supported Countries | As a company with global resources and offices, Oracle Social Cloud supports countries across the world. |
| Supported Languages | Arabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese |
Frequently Asked Questions
Salesforce Marketing Cloud Social Studio (discontinued), Sprout Social, and Sysomos, now part of Meltwater are common alternatives for Oracle Social Cloud (legacy).
Reviewers rate Support Rating highest, with a score of 8.3.
The most common users of Oracle Social Cloud (legacy) are from Enterprises (1,001+ employees).
Oracle Social Cloud (legacy) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 65% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 26)
Oracle SRM - Total Social Marketing Dominance
Rating: 7 out of 10
October 30, 2017
MB
Vetted Review
Verified User
2 years of experience
5
Primarily Marketing
Oracle SRM at Lenovo
Rating: 1 out of 10
July 29, 2017
AV
Vetted Review
Verified User
1 year of experience
Social media content and community managers.
Short experience with Oracle SRM
Rating: 9 out of 10
November 07, 2017
AN
Vetted Review
Verified User
1 year of experience
7
Marketing Managers, Content Strategists, Ad& Promo
Give it a try!
Rating: 8 out of 10
November 07, 2019
Vetted Review
Verified User
1 year of experience
5
Mostly marketing