Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy)

About TrustRadius Scoring
Score 7.6 out of 100
Oracle Social Cloud (legacy)

Overview

Recent Reviews

Give it a try!

8
November 07, 2019
I typically use this tool as a social listening tool to understand customer sentiment towards the brand. I also use it as a source of …
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Great Functionality...at a price

7
October 04, 2019
Oracle SRM is being used by our Social Media Marketing team. They are using it to fine-tune how our brand is being publicized, and …
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Take Social to the next level

9
March 29, 2018
We are an implementation firm who has been trained to implement SRM. Primarily our customers use it to monitor and manage social channels, …

Is Oracle SRM Right for You?

8
August 04, 2017
We began using at our division only. It has just this year been rolled out company-wide. Our corporate team and two other divisions are …
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Oracle SRM at Lenovo

1
July 29, 2017
Oracle SRM was used in an attempt to solve the social ROI problem in the NA Commercial Marketing department. However, the product did not …

The View from CIMA

6
June 17, 2016
We use it to: Manage our global social media content strategy, review and monitor sentiment for the CIMA brand. Encourage greater …

SRM makes managing social 'manageable'

8
April 29, 2016
SRM is used to publish and moderate social content, publish and moderate social/marketing contests, assign and monitor social media …
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Oracle SRM - Listen Here

9
April 26, 2016
We use SRM to listen socially to our customers and competitors. It's used across several areas of the organization, including Public …
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SRM: helping to manage social

8
April 12, 2016
The organization I work for uses Oracle SRM to publish social media posts daily, engage with responses, and analyze results derived …
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Video Reviews

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Pricing

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What is Oracle Social Cloud (legacy)?

Oracle Social Cloud is designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social…

Entry-level set up fee?

  • Setup fee optionalOptional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Mention?

Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables…

What is Zoho Social?

Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Oracle Social Cloud (legacy)?

Oracle Social Cloud is designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud.

Oracle Social Cloud is a legacy product, and no longer available for sale.

Oracle Social Cloud (legacy) Features

  • Supported: Global Scale: 32 Advanced Listening languages, 13 languages for sentiment, localized UIs in 36 languages.
  • Supported: Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. Build unlimited topics to track brand, products, competitors, audiences and more. Analyze conversations with customizable timelines and charting option. Send earned mentions directly to engagement console or inbox with email digest.
  • Supported: Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. 100+ customizable metrics to measure owned and earned data. Export reports to .csv or PDF for analysis or sharing.
  • Supported: Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Organize by label, assignment and sentiment. Track agent productivity with user reports.
  • Supported: A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. Uptake topic building, publishing, semantic filtering and more.
  • Supported: Advanced and Modern UI/UX.

Oracle Social Cloud (legacy) Video

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Oracle Social Cloud (legacy) Integrations

  • Tumblr
  • Facebook
  • LinkedIn
  • Twitter
  • Google+
  • YouTube
  • Weibo
  • Instagram
  • WeChat

Oracle Social Cloud (legacy) Competitors

Oracle Social Cloud (legacy) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)65%

Oracle Social Cloud (legacy) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android on roadmap
Supported CountriesAs a company with global resources and offices, Oracle Social Cloud supports countries across the world.
Supported LanguagesArabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese

Comparisons

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Frequently Asked Questions

What is Oracle Social Cloud (legacy)'s best feature?

Reviewers rate Support Rating highest, with a score of 8.3.

Who uses Oracle Social Cloud (legacy)?

The most common users of Oracle Social Cloud (legacy) are from Enterprises (1,001+ employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (60)

Ratings

Reviews

(1-25 of 27)
Companies can't remove reviews or game the system. Here's why
Ben Herrington | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Audience. Before SRM, we had 1,000 Likes on Facebook. In 1 1/2 years using SRM, our Likes have grown to 20,000.
  • Frequency. Before SRM, we posted once a week on Facebook & Twitter. In 1 1/2 years using SRM, we now post 54 times a month, or about twice a day on weekdays.
  • Internal acceptance. Before SRM, social was considered "a hobby" by senior management. Now, social marketing is a key part of the strategy of every product launch. That is due to the hard work of our social marketing manager, of course, but her efforts were amplified by SRM.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • SRM has made it much easier to publish cohesive social media posts on multiple platforms.
  • SRM has saved time for us when posting because we can schedule social posts days in advance for multiple sites at one time.
  • SRM helps us measure our share of voice so we can see how we measure up against competitors and what type of messaging resonates with our customers and potential customers.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Significant time savings. Reporting used to take upwards of 8 hours, now takes 30 minutes or less, depending on report type.
  • Faster customer service response times. Typically, we find that users come to us on social media when they have been on hold on the phone for a very long time. We can respond through SRM sometimes within minutes.
  • Looking to start seeing ROI now that Eloqua integration has been implemented, but too early to determine.
March 17, 2016

Inside Scoop on SRM

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It's still early in the game, but SRM has definitely allowed us to become more engaged with our subscribers. We are able to put more nurtured content out there.
  • SRM has helped us resolve a lot of customer service issues.
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • It allowed us a quicker and more personal way to connect with our customers and fans
  • It allowed us an easier and more interactive way to host contests, where our customers could upload photos of themselves
  • We got stuck in a year long contract and quickly found it was not meeting our needs, and many of our social projects suffered because we lacked the capability to build out the ideas we were coming up with.
Mark Ward | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Positive - we are an agency so we would always mark up the cost of Vitrue to turn a profit from our clients.
  • Positive - many of the contests/sweepstakes our clients do on Facebook are centered on data collection. Vitrue's Tabs tool made it very easy to whip up a small data collection form for campaigns that led to new leads for all clients, some of which were later tied back to transactional data to show true ROI for our clients.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Significant reduction in time spend compiling competitive reporting
  • Helps immensely with topics for new business pitches and to get a feel for the brand's digital presence
  • Excellent for identifying conversations around topics that may become a public relations concern
  • It's a good product offering to showcase to our clients, both new business and existing customers
October 26, 2013

Involver App

Carlos Spallarossa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Involver helped my organization in making our social channel a viable location for promotions. We definitely saw an influx of traffic coming from applications built using involver as we were able to keep out promotional messaging consistent throughout.
  • The application was welcomed by my dev team and was a great tool for them to learn and work with.