Oracle Social Cloud (legacy)

I typically use this tool as a social listening tool to understand customer sentiment towards the brand. I also use it as a source of identifying potential complaints and managing them through this platform. The social media team also uses it. There are maybe 4-5 people that use it all in California.

Oracle SRM is being used by our Social Media Marketing team. They are using it to fine-tune how our brand is being publicized, and personalizing content based on target audiences. Although the marketing team is making full-use of Oracle SRM, there are many employees across our organization that also spend the time to interact with users on our social media outlets. This allows us to not only tweak our SRM to our social media analytics, but also from the feedback of our colleagues.

We use Oracle Social Relationship Management (SRM) in our company to schedule social media content. It allows for scheduling content in advance and has an approval process should you need to use this.

We are an implementation firm who has been trained to implement SRM. Primarily our customers use it to monitor and manage social channels, integrate to Service Cloud or Marketing Cloud as well.

Oracle SRM was used by one business unit in our company. The team managing it was centralized in the US, but had some users in UK, EU and APAC as well. However it was always for a global customer base.

We are currently using Oracle SRM within the marketing department to orchestrate all our social media campaigns. We use it to schedule and publish social content, listen and monitor key terms and what's going on with our clients, and we use it for reporting to see which campaigns are driving the most engagement.

We began using at our division only. It has just this year been rolled out company-wide. Our corporate team and two other divisions are fully implemented. It is being used in Europe and North America. It allows us to monitor and manage our multiple social media sites as well as allows us to listen for mentions of our company, products and competitors out in the social sphere.

Oracle SRM was used in an attempt to solve the social ROI problem in the NA Commercial Marketing department. However, the product did not deliver what we expected.

We use it to: Manage our global social media content strategy, review and monitor sentiment for the CIMA brand. Encourage greater engagement with our members and students. Promote our products and services and encourage students to take their exams more frequently.

The marketing department uses Oracle Social Relationship Management (SRM) to plan posts across various social media channels. We currently use it in North America, the UK, Benelux, Germany and France. Next to that we also use Oracle SRM to connect responses, questions, etc., to our CRM tool, which in turn gives our service department easier means to respond to end consumers.

SRM is used to publish and moderate social content, publish and moderate social/marketing contests, assign and monitor social media customer service incidents and monitor/report social media analytics for our Facebook, Google+ and Twitter accounts across several brands. Overall SRM management is primarily a marketing function, however, there are a few customer service agents who have access to the Engage module for managing social media customer service incidents.

We use SRM to listen socially to our customers and competitors. It's used across several areas of the organization, including Public Affairs, Customer Service, Social Marketing and Customer Experience. SRM gives us the opportunity to hear and react to our customers with a digital presence and also see what competitors are doing well (and not so well).

My group handles social sites for the Endodontics division of Dentsply Sirona in North America. We are the only unit that uses SRM. We need to control conversations with customers to ensure compliance with FDA mandates and mitigate risk of off-label claims. We use social sites to create awareness of new tools and techniques that improve the practice of endodontics.

The organization I work for uses Oracle SRM to publish social media posts daily, engage with responses, and analyze results derived throughout the web that shows how our posts are being received and responded to. Currently, it is being used with other Oracle Suite products in one division of our organization. It addresses business problems of being able to measure results and see what content is most beneficial for the customer and organization.

Oracle Social Relationship Management (SRM) is being used across our organization, between marketing, PR and our contact center. It addresses a variety of business problems for us: access management for our social media accounts, consolidates content into one main calendar versus multiple, allows agency partners to access our accounts, and streamlines reporting across the regional marketing team, to name a few.

I'm not sure how it is being used within the entire organization. My department uses Oracle Social Relationship Management (SRM) to monitor for potential adverse events, cost/insurance issues, administration/use issues, coupons or PI (prescribing insert) questions for specific brands. If any of these areas are addressed within a tweet we respond with a legally approved tweet.

Our team currently utilizes Oracle Social Relationship Management (SRM) as our primary brand listening agent. The digital team utilizes the offering to present data to the various business groups. The tool is lightly being used by our internal public relations group.

Our marketing team uses Oracle Social Relationship Management (SRM) for social publishing and listening. Business problems it addresses are: 1. Contributes to lead generation. 2. Retention. 3. Brand awareness and engagement.

Oracle SRM is a recent purchase by our organization. It is solely accessed by our marketing services department and is currently in use for one of our brands as a listening and engagement tool. I am working on the marketing initiatives for a new brand that is launching next month and will personally use this tool for social listening and engagement, as well.

Oracle Social Relationship Management (SRM) is being used by the social media department. We use it to find out the interests of our demographic.

We began using Oracle SRM in our communication department as a tool for proactive social media publishing, social analytics and social listening and monitoring. Since then we have expanded its use to our customer relations department for social media customer care and engagement and will soon be implementing the tool in our customer contact center for the same purpose.

We are currently using Oracle SRM to manage all our social platforms, from corporate channels down to specific brand accounts. We have at least five different teams on board, all working at different locations. Having all accounts in one system helps us monitor each others' activities across all channels, making it easier to collaborate on content and provide support to other accounts. SRM also helps in streamlining our reporting with all the analytics housed in one place.

We use the SRM as a content management tool, to monitor the brand on the social web, and as a reporting tool for our internal reports regarding our social media efforts and the brand on the social web.

We use the SRM tool to distribute our digital content. We have several teams working to manage our social account through the tool. The system allows us to better track the performance of our content on the social space.

We use Oracle SRM to manage all of our social platforms from creating and publishing posts to listening to competitor activity across the internet. Currently is used only by our Marketing department. However, we have crossed trained our HR department to use the platform for their own social channels when it comes to recruitment and cultural content. It helps us see how effective our digital content is and also allows use the efficiency and flexibility of building and executing social content in house.