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Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing

Overview

What is Oracle Utilities Customer Care and Billing?

Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve,…

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Recent Reviews

My Oracle Review

10 out of 10
September 16, 2019
Incentivized
I see this as a good billing system. This is the critical application for accepting payments from our customers.
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Awards

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Pricing

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Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing

N/A
Unavailable

What is Oracle Utilities Customer Care and Billing?

Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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6 people also want pricing

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What is Braintree, a PayPal service?

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Product Details

What is Oracle Utilities Customer Care and Billing?

Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.

Oracle Utilities Customer Care and Billing Competitors

Oracle Utilities Customer Care and Billing Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zuora, Sage Intacct, and Salesforce Revenue Cloud are common alternatives for Oracle Utilities Customer Care and Billing.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of Oracle Utilities Customer Care and Billing are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(7)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
October 14, 2019

A+ for Oracle Customer Care and Billing

Verified User
Employee in Information Technology
Utilities Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Oracle Customer Care and Billing "CCB" is used by our organization to organize customer accounts, payments, field activities for field workers on customers premise, and customer information vital to day to day business activities that keep out company organized and profitable.
Pros and Cons
  • Provides easy to navigate options, the application is user-friendly, it has help options along the way as well which provide the user support if they don't understand where they are at or what it is they are looking at.
  • Provides organization and a clear history of customers, who used to be on a premise/service point, who is now, and readings which are how we bill.
  • Easily tell where equipment is or has been, it is vital to not waste time and CCB helps with this.
  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
Likelihood to Recommend
I believe CCB is suited perfectly the way it is. It handles all of our vital information in one place. CCB handles our day to day business processes that hold up our strong reputation as a leader in the electric industry.
Return on Investment
  • CCB has had a very positive impact on our business. This organizes bill payments and field activities which are essential to our profits. The Field Activities organization and how it uses algorithms to spread out work so that it can be worked in the most efficient way possible is brilliant. This gets more work done, bring in more profit.
Alternatives Considered
SQL Developer works great because you can quickly get accurate information from the database. This comes from CCB or MWM, wherever you need data, and is always accurate. MWM works with CCB as where the activities are worked from, CCB creates the FA, it syncs with MWM, where it is used from the field to track and report what was worked. Data then goes back to CCB and completes the Field Activity and updates the database with meter numbers, usage, etc.
Support Rating
9
I think it is a very good, self-sufficient application, but it's tough to give a full 10. I sometimes have issues with Meters not updating on a Service Point due to the old removed meters location history still having it as in a meter shop. This could be partially user error, however, there's almost nothing we can do and the system won't complete the FA even though it has been done. There could be an easier way of handling this type of issue.
Other Software Used
Users and Roles
40
They represent anyone from CSRs (Customer Service Representatives) , Business Analysts, Systems Analysts, Business Intelligence, Schedulers, Field Workers, or Resource Planners.
Support Headcount Required
The types of people and skills required to support CCB could range from the Business Analysts who are familiar with day to day Production usage steps and procedures to a Systems Analyst who might not be as familiar with the business processes but is more familiar with the interworking's of CCB, algorithms, more of the inside details of the processes that makes CCB work.
Business Processes Supported
  • Customer Service
  • Resource Planning and Scheduling
  • Data
Innovative Uses
  • Data management
  • Payment Schedules
  • Read Schedules
  • Letter Printing
Future Planned Uses
  • Future ideas for CCB use could include message services to enhance the bill prints and customer self help experience.
Likelihood to Renew
9
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
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