Name: Orbitrics
Author: zivot labs

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

ReportsNow

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Aras PLM

Aras Corporation

Orbitrics, developed by Zivot Labs Inc., is an Experience Management Platform that aims to enhance customer and employee experiences through data-driven decisions. According to the vendor, this solution caters to businesses of various sizes, including hotels, retail outlets, market research firms, restaurants, and event management companies. By capturing and analyzing customer feedback, Orbitrics empowers organizations to proactively improve overall customer satisfaction.

## Key Features

**Works Offline**: According to the vendor, Orbitrics allows users to conduct online surveys even without an internet connection, with data stored on mobile devices until a network connection is available.

**Multiple Question Types**: According to the vendor, users can choose from a variety of question types, such as radio buttons, checkboxes, star ratings, number ratings, and Net Promoter Score (NPS).

**Fully Customizable Branding**: According to the vendor, the survey can be customized to incorporate the branding and styling of the organization, ensuring a consistent and professional appearance.

**Support for Android and iPads**: According to the vendor, the Orbitrics platform supports Android and iOS mobile phones, iPads, and Android tablets, allowing users to collect feedback through various devices.

**Deep Analytics**: According to the vendor, detailed analytics and insights can be obtained based on the data entered by survey takers, providing valuable information for decision-making.

**Multi-Language Support**: According to the vendor, surveys can be taken in multiple international languages, making them accessible to a diverse range of respondents.

**Multi-Device Support**: According to the vendor, the survey can be run simultaneously on multiple mobile devices, tablets, and web devices, offering flexibility and convenience.

**Email Reports**: According to the vendor, users have the option to automatically send survey reports via email to predefined email addresses at regular intervals, ensuring timely distribution of insights.

**Display Offers & Special Promotions**: According to the vendor, organizations can choose to showcase their offers and promotions during surveys, increasing engagement and potentially driving sales.

**Support for Media**: According to the vendor, the platform accommodates various media types, such as images and videos, enhancing the survey experience.

Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

Basic

Plus

PLUS

ENTERPRISE

Zoho Survey

Enterprise Custom Social Media Management Solution

Self-Serve SMM and Customer Service Solution

Sprinklr Social

Orbitrics

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

zivot labs

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Experience Management Software

Orbitrics

Overview

What is Orbitrics?