Orcanos

Slow Response Time: Orcanos' technical service has received negative feedback from reviewers due to its slow response time. Some users have reported waiting between two and three days for a response after opening a call in the system, which they consider to be too slow.

Complex Platform: The complexity of Orcanos' platform is a major source of frustration for some users. Reviewers note that the system requires training to be used correctly, and all training comes at an extra cost. Additionally, Orcanos can be difficult to navigate, particularly on the backend, making it challenging to customize workflows effectively.

Poor User Interface: Many users find Orcanos' user interface (UI) to be subpar. According to reviews, the UI is not straightforward or intuitive, requiring guidance and less intuitive than other software tools. Furthermore, there are several annoying aspects of UI that need improvement such as lack of flexibility in creating word documents and more tools for batch editing items.

Users have made several recommendations based on their experiences with Orcanos. Firstly, they suggest thoroughly checking if Orcanos meets all expectations and challenging the system with test cases that reflect expected processes. Additionally, users recommend improving the onboarding process to make it more efficient. They also mention difficulties with the chat functionality and ticket raising process, recommending enhancements in these areas for better user experience. Furthermore, users note the absence of ISO 13485 certification, which poses a challenge for medical device companies considering Orcanos as a critical supplier.