Name: Orderwave
Rating: 8 (1 reviews)
Author: Intelligent Computer Concepts

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

PHP Frameworks

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

Emissions Management

Visitor Management

Whistleblowing

Enterprise

Accounting

SaaS Spend Management

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Access Gateways

Cloud Migration

Cloud Storage

Data Center Cooling

Data Warehouse

Database-as-a-Service (DBaaS)

DevOps

Enterprise Service Bus

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Migration

Mobile Identity

Network Performance Monitoring

Open-Source Database

Privileged Access Management

Storage as a Service (STaaS)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Apparel

Banking

Equation Editors

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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QuickBooks Desktop Enterprise is a widely-used accounting package designed for small to mid-sized businesses. It is the top of the QuickBooks line. Pricing starts at $3,000 for five users, and goes up depending on the number of additional users. They also offer an Advanced Inventory module for $999 / year.

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QuickBooks Desktop Enterprise

Orderwave

Order management software supports the purchase to pay workflow with automation applied to essential  (e.g. credit check, customer and supplier invoicing, purchase order generation, transmission of data through integrated systems) and ancillary tasks(multi-channel order tracking and analysis) inherent in the processing of orders, and allows sellers to more easily track inventory levels and selling channels, improve customer experience, and overall process sales more effectively.

Order Management

Likelihood to Recommend

<div>DRG Intelligent Computer Concepts Inc (ICC) was founded in 1990, as a technology firm that sought to help companies use technology in intelligent and creative ways. We knew that the personal computer revolution was changing the business landscape in dramatic directions, and we wanted to guide our customers in both choosing the right technological path, as well as setting up the right software and processes to transform their businesses.</div><div>Over the years, we’ve transformed our business in many ways to meet the needs of our customers. We’ve established a professional services division that allows our customers to utilize our in-house team of customer relationship professionals to fill-out their offerings; we’ve created a software development department that designs and builds, from concept to execution, our flagship software products, including Orderwave™, our order management software suite. We’ve done all this, while continuing to provide best-of-breed hardware and network service implementations.</div><div><br></div><div>Currently, ICC employs 45 smart and dedicated team members. While our backgrounds and specialties are diverse, we all have a common goal: to bring intelligent uses of technology to our customers. With this unique singular vision, we continue to innovate for our customers, bringing the strength of our organization to our customers.</div><div><br></div>

Intelligent Computer Concepts

Atlassian Jira

Listrak

Email Marketing Analyst

Orderwave 2018-08-15 15:02:08

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Email platform

Code editor

Windows xp

Little difficult

Copy paste

Difficult to manage

Sublime text

Significant improvements

Lines of code

Big help

Business intelligence

Tax info

Email service

Back end

Service provider

Order management

Set up

Lot of testing

E commerce

Customer experience

Home

Order Management Software

We use Orderwave to manage both our web and phone orders. It is integrated with Magento (our e-comm platform) and Listrak (our email service provider) so they can talk to each other and share order information that makes my job as an email marketer a lot easier. Orderwave is used by almost every department in our organization, from marketing (to market, of course) to finance (to budget, balance, and reconcile accounts) to business analysts (who support marketing and product development) to inventory management (who manage the SAP connection to Orderwave) and our call center (who take orders and process returns). It's a simple solution that provides a very important function for us to make money.

Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).

I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)

It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.

Orderwave

Overview

What is Orderwave?