Overview
What is OroCRM?
OroCRM is a customer relationship management (CRM) software built for multi-channel customer communication and management.
Pricing
Community Edition
$0
Enterprise Edition
$115
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
OroCRM Business Update and Enterprise 1.6 Product Demo Webinar
Orocrm Woocommerce connector demo from ibnab
9.23.15 Webinar: "New OroCRM Release Demo: Discover what’s new in the latest release of OroCRM”
OroCRM Feature Highlight: Visual Workflow Configurator
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is OroCRM?
OroCRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
OroCRM Screenshots
OroCRM Video
OroCRM Integrations
OroCRM Competitors
- Sugar Sell (SugarCRM)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- SalesForce
OroCRM Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Mac |
Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
- Business Problems Solved
- Recommendations
Users have found that this product allows them to easily consolidate all their reporting and data in one accessible location, effectively resolving various challenges related to data tracking. The client relationship management capabilities of this product have greatly facilitated the ability to view and manage clients across multiple channels. Managing customer information has become more streamlined and straightforward. While some users have encountered customization requirements, as customers nowadays prefer out-of-the-box features, this product still addresses the essential need for tracking customer interactions and managing follow-ups, ultimately enabling teams to connect with customers more effectively. Businesses have benefited from the ability to view customer analytics and extract valuable insights. This product serves as a valuable tool for managing sales leads, account management, and generating reports. Users particularly appreciate the convenience of storing and accessing prospect and customer information at any time, resulting in improved efficiency. Another notable advantage is the comprehensive statistical information provided by this software, assisting in making informed decisions when managing clients and potential clients. It covers basic CRM needs such as managing and processing sales-related data. Additionally, the ability to define workflows and increase productivity has been highly beneficial for users. They report better lead management, cost reduction, and improved time efficiency when utilizing this product. OroCRM's value proposition extends beyond that as it also offers useful features like segmenting customers for email and marketing campaigns and analyzing customer lifetime value, recency, frequency, and monetary value. The product empowers personalized marketing strategies tailored to individual customers through its robust customer analytics capabilities and data accessibility. Moreover, users find OroCRM to be an affordable solution that is user-friendly with a range of additional handy functions.
Users of OroCRM have made several recommendations based on their experiences with the tool. The three most common recommendations are as follows:
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Give OroCRM a try: Many users suggest giving OroCRM a try, as they believe it is the best tool available in the market for managing valuable clients, their database, and their history of communications and purchases. It is mentioned that OroCRM is designed for small to mid-range organizations and is easy to use.
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Use OroCRM for customer segmentation and personalization: Users recommend using OroCRM for segmenting customers for email and other marketing campaigns. They also highlight its usefulness in finding customer lifetime value and personalizing marketing to individual customers.
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Appreciate the support team: Several users appreciate the support team of OroCRM for providing the best solutions for queries. They find the support team helpful in resolving any issues or concerns that may arise during usage.
Overall, these recommendations highlight OroCRM's user-friendly interface, its ability to aid in customer segmentation and personalization, and the reliability of its support team.