Skip to main content
TrustRadius
Orum

Orum

Overview

What is Orum?

Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes…

Read more
Recent Reviews

TrustRadius Insights

Orum has proven to be an invaluable tool for sales teams and individuals looking to increase their productivity and efficiency in making …
Continue reading

SDR tool with great ROI

10 out of 10
November 09, 2020
Orum is current integrated with our primary sales/prospecting tools, SFDC, and outreach. With Orum in place, we were able to maximize an …
Continue reading

Orum Review

10 out of 10
May 21, 2020
Orum is the best tool our sales team has. Outreach has never been easier. More money in my pocket because of Orum!
Continue reading
Read all reviews

Popular Features

View all 13 features
  • Dialer-CRM integration (5)
    10.0
    100%
  • Contact preview (5)
    10.0
    100%
  • Automatic call logging (5)
    10.0
    100%
  • Call notes & tags (5)
    10.0
    100%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Orum?

Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.orum.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

91 people also want pricing

Alternatives Pricing

What is Bright Pattern Contact Center?

Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital…

What is Mixmax?

Mixmax, a sales engagement platform for businesses using Gmail, helps revenue teams accelerate revenue at every stage of the customer journey. This product amplifies AEs, CSMs, and anyone in a customer-facing role, not just SDRs. By automating repetitive tasks and organizing their daily workflows,…

Return to navigation

Features

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

10
Avg 7.4

Core Dialer

Features that support sales calls with automatic dialing.

10
Avg 7.8

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

10
Avg 7.8
Return to navigation

Product Details

What is Orum?

Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective clients. With it, users don't need to wait for Voicemails, manually dial, or fumble with account research. Orum is designed to bring everything needed in front of sales reps, and connect users with target clients instantly.

Orum Features

Dialer Logistics Features

  • Supported: Single line dialing
  • Supported: Double line dialing
  • Supported: Triple line dialing
  • Supported: Call into server with landline
  • Supported: Call into server with VoIP "soft phone"
  • Supported: Call into server with mobile phone
  • Supported: Predictive dialer
  • Supported: Power dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Dialer-CRM integration
  • Supported: Dialer integration to social media
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Recorded voicemail drop
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Follow-up calls
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: Real Time Text Transcription
  • Supported: Parallel Dialing

Orum Integrations

Orum Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUSA, Canada, Australia, UK, New Zealand
Supported LanguagesEnglish

Frequently Asked Questions

ConnectAndSell and MonsterConnect are common alternatives for Orum.

Reviewers rate Contact preview and Dialer-CRM integration and Call notes & tags highest, with a score of 10.

The most common users of Orum are from Mid-sized Companies (51-1,000 employees).

Orum Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)65%
Enterprises (more than 500 employees)30%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(16)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Orum has proven to be an invaluable tool for sales teams and individuals looking to increase their productivity and efficiency in making outbound calls. Users have reported a significant increase in the number of calls made per day, allowing them to meet or surpass their quotas and achieve their targets. The software saves valuable time by automating the dialing process and filtering out disconnected numbers, enabling users to focus on connecting with more prospects.

By maximizing resources and eliminating wasted efforts, Orum has helped users reach a higher number of connects and book more meetings. With increased call volume and improved efficiency, users have experienced a boost in brand awareness and overall operational efficiency. Orum's integration with primary sales and prospecting tools like SFDC and Outreach has further enhanced its effectiveness in increasing productivity.

Orum is particularly useful for remote sales teams as it ensures correct connections even when working from different locations. It solves the problem of manually dialing through large lists, allowing users to make more calls in less time and reach ideal personas in their target market. By eliminating admin work and streamlining the outreach process, Orum helps users make the most of their time, resulting in higher outbound call metrics, more meetings booked, and ultimately generating a sustainable pipeline of leads.

Overall, Orum has revolutionized the way users prospect and engage with prospects by providing a fast, efficient, and effective solution for cold calling. With its intuitive interface, real phone numbers that improve pick-up rates, and seamless integration with existing tools, Orum enables sales teams to scale their outreach efforts, increase revenue-generating events, and achieve higher success rates compared to previous methods.

Efficiency Boost: Users appreciate the added efficiency that Orum provides, allowing them to make more calls in a day and reach more contacts during calling hours. Several reviewers have mentioned that they are able to significantly increase their call volume with the parallel dialing feature, which enables them to make multiple calls at once.

User-Friendly Interface: Many users find the user interface of Orum to be simple and easy to use, making it effortless to navigate and operate the platform. The straightforward setup process and intuitive design have been praised by several reviewers who appreciate how easy it is to get started with Orum.

Seamless Integration: The ability to easily integrate Orum with other outreach tools such as Outreach and SFDC is highly valued by users. This feature allows for seamless workflow integration and data synchronization, saving time and effort for users.

Delays in Live Call Transfer: Many users have expressed dissatisfaction with the delay experienced when transferring live calls during parallel calling. This issue has been mentioned multiple times in user reviews, indicating a common frustration.

Implementation and Integration Issues: Negative experiences have been reported by several users regarding implementation, as they encountered buggy issues and integration problems with salesloft. These concerns highlight a common challenge faced by users during the setup process.

Clunky Interface and Delayed Beep: The interface of Orum has been found to be clunky at times by users, which can hinder their workflow. Additionally, some users have experienced a delayed beep when connecting to prospects, causing minor disruptions during their calling process.

Users frequently recommend Orum for several reasons. They suggest switching to Orum for dialing leads instead of using other tools like Connect and Sell. Users highly recommend using Orum due to its unlimited model, scalability, and features like Voicemail drop. They also suggest taking advantage of Orum before the price increases. Users believe that Orum is worth using as it saves time and allows sales reps to reach more clients. They recommend integrating Orum with Salesloft for maximum impact. Additionally, users advise having direct phone numbers and being prepared to speak to prospects. Lastly, they recommend evaluating other tools based on their compatibility with existing tools, but have no hesitation in recommending Orum for those in the calling industry.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Laurie McCabe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Orum as a power dialer as Sales Development Representatives on a daily basis to make an average of 50-100 calls. The tool guides us through these calls and presents us with the information we need to make each call and the AI function takes notes as we engage with each person during the call. The notes are rather accurate and can be easily captured into the debrief of the call. The notes are easy to search through the history and the integration with Outreach, Salesforce, and even LinkedIn work quite well and round out the searches that I use while on the phone quite nicely.
  • Great AI notes are captured during the call
  • presents useful information in preparation for each call
  • great historical information available after the fact
  • useful integration to other platforms such as Salesforce, Outreach, and LinkedIn
  • always improving the group calling functions which is helpful
  • the AI notes can always be improved, but I think the first release was a great start
I would recommend Orum as a tool for others in Sales and other customer-facing positions requiring a high volume of calls. The tool provides a lot of configurability to what and how you want information displayed but there is room for improvement with this and I forgot to mention that on a previous page.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
100%
10.0
Contact preview
100%
10.0
Dialer-CRM integration
100%
10.0
Call notes & tags
100%
10.0
Automatic call logging
100%
10.0
Core Dialer (6)
100%
10.0
Outbound dialing
100%
10.0
Custom caller ID
100%
10.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
100%
10.0
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • Overall Orum allows us to increase our call volumes and tactically decide how to handle our call logs for the day.
  • I can determine how to call into my individual sequences according to the design and strategy of each sequence.
Outreach, Slack
November 09, 2020

SDR tool with great ROI

Score 10 out of 10
Vetted Review
Verified User
Orum is current integrated with our primary sales/prospecting tools, SFDC, and outreach. With Orum in place, we were able to maximize an SDR/ISR productivity by three or four times. On overage, our ISR team makes about 70-100 calls a day resulting in between four and six conversations. Starting with Orum on day one with their proof of concept, our ISR was able to get ~15 people on the phone while securing a meeting. At the peak of the trial, the SDR leveraging the trial hit over 300 dials, had 30 conversations, and secured a meeting from a list of less than warm leads.
  • Integrates with popular sales tools (SFDC, Outreach)
  • Ease of set up
  • Maximizes inside sales productivity
  • User interface can be improved, seems a bit dated
Orum is great for organizations that want to maximize their productivity with their current team. It allows sales to tackle warm and cold leads in a streamlined process.


Dialer Logistics
N/A
N/A
Preview Dialer (4)
90%
9.0
Contact preview
90%
9.0
Dialer-CRM integration
100%
10.0
Call notes & tags
80%
8.0
Automatic call logging
90%
9.0
Core Dialer (6)
58.33333333333333%
5.8
Outbound dialing
90%
9.0
Custom caller ID
90%
9.0
Click-to-call
100%
10.0
Recorded voicemail drop
70%
7.0
Dialer contact import
N/A
N/A
Campaign & list management
N/A
N/A
Call Follow-up and Quality Assurance (3)
93.33333333333334%
9.3
Follow-up calls
80%
8.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • Increased number of calls made
  • Increased number of conversations
  • Increased number of meetings set
Very easy to use and simple to integrate. The process of moving from a trial to paid customer is virtually nothing.
I have not needed to interact with their support team yet, so I cannot give a valid response. So far, their tool is simple and straightforward to use.
Score 10 out of 10
Vetted Review
Verified User
My SDR Team uses it for inbound and outbound efforts. Our product's market is highly commoditized; there's not much opportunity for an evangelical, "Challenger" sales motion. On the contrary, we've seen more success with putting out larger nets and trying to raise awareness so that we get invited to the party when they go to RFP once every 5 years. Before Orum, we had zero success. Now we have met and gotten the ear of millions of dollars worth of future pipeline, and about a million of current pipeline. To say it's wildly successful is an understatement.
  • Our Customer Success Manager, Matt, is my best CSM across all of my sales tech stack.
  • It does exactly what it's supposed to. We spend more time talking than we do dialing. Unreal.
  • Nice Salesloft/Outreach/Salesforce integrations make it easy to use.
  • Nothing glaring
  • I highly recommend dialing via cell (an easy option), versus dialing through browser, for best reception and call quality. But they recommend this. Not a "weakness."
If you don't have direct phone numbers, Orum is less helpful. Other than that, it's a must-buy. If you sell to SMB and have a ton of targets, a must-buy. If you sell to enterprise and have 10-30 ABM accounts you're going after, but you don't know who your desired/perfect key player is at those accounts, you must buy it and call 100 people at each account. If you want to mask your dials (like, change the phone number so that you can dial multiple times a day without them seeing it on called ID), it's a must-buy.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
95%
9.5
Contact preview
100%
10.0
Dialer-CRM integration
100%
10.0
Call notes & tags
80%
8.0
Automatic call logging
100%
10.0
Core Dialer (5)
100%
10.0
Outbound dialing
100%
10.0
Custom caller ID
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (2)
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • Amazing results. We have always struggled with outbound, due to our commoditized, mature market. Now we are crushing.
We looked at other tools like Connect-And-Sell. Orum is the only one with such a low cost, due to using AI as opposed to overseas call centers.
I typed it in a previous question's answer: of my entire tech stack, Matt Godwin is my top CSM by far. Daisy on the Sales side is wonderful, as well.
May 21, 2020

Orum Review

Score 10 out of 10
Vetted Review
Verified User
Orum is the best tool our sales team has. Outreach has never been easier. More money in my pocket because of Orum!
  • More demos booked
  • More Dials
  • Higher conversion rates
  • LinkedIn sales nav integration
If you are a BDR/SDR you need this tool. Orum keeps you buttoned up and is proven to put more money in your pocket.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
95%
9.5
Contact preview
80%
8.0
Dialer-CRM integration
100%
10.0
Call notes & tags
100%
10.0
Automatic call logging
100%
10.0
Core Dialer (5)
100%
10.0
Outbound dialing
100%
10.0
Custom caller ID
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
96.66666666666666%
9.7
Follow-up calls
90%
9.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • More conversations
  • Hit all my KPIs
I have more time to be strategic with outreach as we define our ICP. This is the best tool my team has.
Score 10 out of 10
Vetted Review
Verified User
I'm using Orum as an individual contributor to help with my outbound sales prospecting efficiency. At the time of this writing, we are in the midst of the COVID-19 shutdown, and starting sales conversations is difficult. Orum helps by increasing my potential outreach (and syncing with Outreach).
  • Power dialing
  • Syncing real-time call data with Outreach.
  • Leaving automated voicemails.
  • None so far. For my use case, it's an ideal (necessary?) tool to increase prospecting activity.
I use Outreach for outbound prospecting and my sales leadership tracks my call/email numbers in the Outreach reports. I have not found another dialer tool that has a direct API connection with Outreach. Orum allows me to make more calls in less time and ensure that my progress is visible to management.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
100%
10.0
Contact preview
100%
10.0
Dialer-CRM integration
100%
10.0
Call notes & tags
100%
10.0
Automatic call logging
100%
10.0
Core Dialer (5)
80%
8.0
Outbound dialing
100%
10.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
N/A
N/A
Call Follow-up and Quality Assurance (3)
66.66666666666667%
6.7
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
N/A
N/A
  • My personal ROI has been approximately a 100% increase in the number of calls I can make in a given amount of time, vs. calling directly from Outreach before (roughly 50 calls per hour to 100+). The increased potential for business is worth the cost of admission for me.
PhoneBurner is a good dialer as well and might be a better fit for a different use case, but as of my writing this review, they do not have a direct integration with Outreach. They allow a third-party (PieSync) to make certain "if-than" connections, but PhoneBurner didn't make it clear if there was a way to automatically log calls in Outreach. Plus PieSync brings its own monthly cost. Orum is a bit more expensive but well worth it for me.
So far, the engineering support has been great and they are open to feedback, which is great to see from a young company.
Return to navigation