Name: Otherlevels
Author: Otherlevels

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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Otherlevels is a real-time customer engagement platform designed to help businesses strengthen their relationships with web and mobile users. According to the vendor, Otherlevels combines data and real-time events to deliver personalized messaging across multiple channels, aiming to provide targeted and relevant marketing experiences. The product is said to be suitable for businesses of all sizes, from small startups to large enterprises. It is commonly used by marketing professionals, digital marketers, customer engagement managers, sportsbook operators, and iGaming companies.

## Key Features

**Real-Time Engagement**: Otherlevels aims to enable businesses to deliver personalized customer experiences in real-time by combining multiple data sources, content libraries, and player behavior. According to the vendor, this feature aims to maximize customer connection and replace generic CRM lifecycle marketing with relevant sports, iGaming, and lottery experiences.

**Data-Driven Marketing**: Otherlevels is said to prioritize data in decision-making, personalization, and real-time messaging. The vendor claims that the platform utilizes sophisticated event processing, external data feeds, and player behavioral data to enhance content creation and messaging delivery. This is intended to result in content-rich engagement experiences that are contextually relevant to each customer.

**Intelligent Messaging**: Otherlevels offers a real-time multi-channel messaging platform powered by data and real-time events. According to the vendor, businesses can seamlessly ingest real-time events and data to dynamically create target audiences. With intelligent messaging, the vendor claims that businesses can optimize campaigns, create personalized real-time customer journeys, and deliver owned media at scale to both known and unknown customers.

**Web & App Messaging**: Otherlevels supports various web and app messaging channels, including Web Push, App Push, Email, Local Notifications, Interstitials, Inbox, and SMS. According to the vendor, this allows businesses to target users where they are most likely to engage and deliver relevant messaging across different platforms.

**Event Messaging**: Otherlevels enables businesses to launch real-time, event-triggered messages with up-to-the-minute content and audience designation. The vendor states that businesses can launch messages based on specific events and conditions, such as goals scored, sales openings, or flight delays. The platform allows for dynamic message content and audience segmentation, aiming to ensure hyper-contextual content reaches the right audience at the right time.

**Sports Powered**: Otherlevels leverages live sports data, odds, and betting to deliver live sports powered content. According to the vendor, this feature enables businesses in the sportsbook industry to provide personalized messaging and recommendations to their customers based on live sports events and betting opportunities.

**Smart Messaging**: Otherlevels offers cross-channel delivery optimization based on customer preferences and behavior. The vendor claims that the product automatically anticipates the best delivery options for each individual customer, aiming to ensure maximum engagement and personalization.

**Strategic Services**: Otherlevels provides strategic services to help businesses build long-term customer value and increased retention. According to the vendor, their team offers expertise in sophisticated analytics and deep digital marketing to help businesses develop effective strategies and achieve their goals.

**Partner With Otherlevels**: Otherlevels collaborates with partners such as Genius Sports, SG Digital, Optimove, Salesforce, and Vaix to unlock new revenue potential and grow together. The vendor states that they leverage their technical capability and industry expertise to provide enhanced services to their clients.


Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Enterprise Custom CCaaS Solution

Self-Serve Customer Service Solution

Sprinklr Service

Otherlevels

Customer Engagement

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What is Otherlevels?