TrustRadius: an HG Insights company

Otter.ai

Score8.2 out of 10

41 Reviews and Ratings

Get a Demo

What is Otter.ai?

Otter.ai headquartered in Los Altos states users can generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, their AI-powered assistant for note taking, meeting highlights, and transcription.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Otter.ai has to offer, as determined by TrustRadius' reviewers.
Based on 41 ratings of Otter.ai's features
View all features

Top Performing Features

  • Summarization

    Automatically summarizes meeting topics after the meeting has ended

    Category average: 9

  • Recording

    Records and stores meeting video and/or audio

    Category average: 9.3

  • Integrations with collaboration tools

    Integrates with collaboration and productivity tools, like calendars, email services, messaging platforms, and CRMs

    Category average: 7.5

Areas for Improvement

  • Conversation intelligence

    Analyzes conversations and surfaces insights like amount of time each participant speaks, occurrences of key words, and speaker sentiment

    Category average: 8

  • Chatbot

    Provides a chatbot interface with access to context from user’s meeting history

    Category average: 7

  • Productivity assistance

    Assists with productivity tasks like sending followup emails, scheduling meetings, and writing agendas

    Category average: 6.3

Reviews

What users are saying about Otter.ai.
View all reviews

Great transcription APP

Incentivized
Verified User
Director in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Otter.ai is a fantastic technology as it listens and relays the information from a call or a meeting. I like the speed with which it converts information from a call and also with different accents. Otter.ai also provides a good summary and also future touch points and also summarizes the information. It nicely understands different team members on a call and clearly transcript them along. I request the team to have an unlimited recording option, and if possible, more ease in editing and collating information from the recording. All over it is a fantastic transcription service and I did some benchmarking studies with various services and find it very user friendly.

Pros

  • Transcription
  • Project management
  • Summary
  • Notes
  • Future discussion points

Cons

  • Editing the text
  • Recording minutes

Return on Investment

  • Enhances clear information exchange

Usability

Other Software Used

Workday Benefits

Otter.ai is a efficient sales tool for notetaking and drafting follow up correspondence

Incentivized
Verified User
Account Manager in Sales (51-200 employees employees)

Use Cases and Deployment Scope

We trialed Otter.ai at our organization, mostly for client planning meetings, to simply help manage the details, and to literally be a detailed notetaker, especially when a team member wasn't present to assist. Otter.ai was able to provide written notes much faster than we were, and helped to create follow-up emails and task lists efficiently.

Pros

  • Quick detailed notes immediately following meeting
  • Templates to help format the notes based on meeting type
  • Write comprehensive post meeting follow up emails

Cons

  • The whole trial situation with invites going to everyone was hard to get a handle on
  • Pricing was hard to understand, with the trial and minutes used,etc...

Return on Investment

  • Time Savings
  • Accuracy/Detail/Organization of Notes

Usability

Alternatives Considered

Microsoft 365 Copilot

Great Product, lousy Customer Service

Incentivized
Deral Carson
Strategic Planner in Product Management at FamilyLife (501-1000 employees employees)

Use Cases and Deployment Scope

For business meetings where a lot of planning is set in motion.

Pros

  • Keeping meeting notes.
  • Indexes Topics
  • Playback from script.
  • Automatically logs onto meetings listed in my calendar.

Cons

  • Customer service is terrible--zero customer interaction.
  • Billing system is questionable--was billed for two other accounts just because they were connected to my company.
  • Slow to take care of billing issues.

Most Important Features

  • Record keeping
  • Builds a knowledge base
  • Reference

Return on Investment

  • At least 2 hours wasted time dealing with billing issues
  • 100% stress and irritation trying to fix it.
  • Recordings have helped me go back and clarify processes on several occasions.

Other Software Used

UserZoom, Certificate Authority Service by Google Cloud

Otter.ai - Like no OTTER

Incentivized
Gavin Scott-MillerView profile
Director Of Operations in Professional Services at Zoë Facility Services (51-200 employees employees)

Use Cases and Deployment Scope

Otter.ai is a great piece of software that can be used to record conversations & meetings. It helps for reviewing meetings notes and action items after meetings. It assists with the process of ensuring that no notes are left behind and that action items are followed through on. Otter.ai is a great guide for your business processes, keeping everyone aboveboard & reducing time in review.

Pros

  • Meeting Recording
  • Transcripts
  • Sharing transcripts with meeting minutes

Cons

  • Action items
  • Pricing
  • Organization

Most Important Features

  • Audio Recording
  • Transcription
  • Calendar Sync

Return on Investment

  • Cheap for a business cost
  • High cost for the feature set - Would like to see more features.
  • Overall helpful for important conversations and meeting notes.

Alternatives Considered

Notion, Evernote and OneNote

Other Software Used

Evernote, Ubiquiti Networks UniFi, Ubiquiti Wireless WAN, Ubiq Security, Inc., JazzHR, Paycom

Otter.ai — Quick and painless transcription services

Incentivized
Christian Stillman
Content Strategist in Marketing at OBI Creative (11-50 employees employees)

Pros

  • Clean transcription
  • Quick process
  • Saving projects to revisit later

Cons

  • We don't have the option of creating SRT files for subtitling videos
  • We are on the free plan so we are limited to only three uploads

Most Important Features

  • Quick transcription
  • Quality of transcription
  • Sharing transcriptions across our team

Return on Investment

  • It has allowed us to transcribe videos more quickly, providing a time savings.
  • We can transcribe a number of media pieces that we can then use the transcribed content across platforms as needed

Other Software Used

Microsoft 365 (formerly Office 365)