#1 most frequent
United States of America
76.5%348 installations of 455
What is Otter.ai?
Otter.ai headquartered in Los Altos states users can generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, their AI-powered assistant for note taking, meeting highlights, and transcription.
Categories & Use Cases
Product Demos
Top Performing Features
Summarization
Automatically summarizes meeting topics after the meeting has ended
Category average: 9
Recording
Records and stores meeting video and/or audio
Category average: 9.3
Integrations with collaboration tools
Integrates with collaboration and productivity tools, like calendars, email services, messaging platforms, and CRMs
Category average: 7.5
Areas for Improvement
Conversation intelligence
Analyzes conversations and surfaces insights like amount of time each participant speaks, occurrences of key words, and speaker sentiment
Category average: 8
Chatbot
Provides a chatbot interface with access to context from user’s meeting history
Category average: 7
Productivity assistance
Assists with productivity tasks like sending followup emails, scheduling meetings, and writing agendas
Category average: 6.3
Who Buys & Uses Otter.ai
#2 most frequent
Canada
7.5%34 installations of 455
#3 most frequent
India
3.1%14 installations of 455
Great transcription APP
Use Cases and Deployment Scope
Otter.ai is a fantastic technology as it listens and relays the information from a call or a meeting. I like the speed with which it converts information from a call and also with different accents. Otter.ai also provides a good summary and also future touch points and also summarizes the information. It nicely understands different team members on a call and clearly transcript them along. I request the team to have an unlimited recording option, and if possible, more ease in editing and collating information from the recording. All over it is a fantastic transcription service and I did some benchmarking studies with various services and find it very user friendly.
Pros
- Transcription
- Project management
- Summary
- Notes
- Future discussion points
Cons
- Editing the text
- Recording minutes
Return on Investment
- Enhances clear information exchange
Usability
Other Software Used
Workday Benefits
Otter.ai is a efficient sales tool for notetaking and drafting follow up correspondence
Use Cases and Deployment Scope
We trialed Otter.ai at our organization, mostly for client planning meetings, to simply help manage the details, and to literally be a detailed notetaker, especially when a team member wasn't present to assist. Otter.ai was able to provide written notes much faster than we were, and helped to create follow-up emails and task lists efficiently.
Pros
- Quick detailed notes immediately following meeting
- Templates to help format the notes based on meeting type
- Write comprehensive post meeting follow up emails
Cons
- The whole trial situation with invites going to everyone was hard to get a handle on
- Pricing was hard to understand, with the trial and minutes used,etc...
Return on Investment
- Time Savings
- Accuracy/Detail/Organization of Notes
Usability
Alternatives Considered
Microsoft 365 Copilot
Great Product, lousy Customer Service
Use Cases and Deployment Scope
For business meetings where a lot of planning is set in motion.
Pros
- Keeping meeting notes.
- Indexes Topics
- Playback from script.
- Automatically logs onto meetings listed in my calendar.
Cons
- Customer service is terrible--zero customer interaction.
- Billing system is questionable--was billed for two other accounts just because they were connected to my company.
- Slow to take care of billing issues.
Most Important Features
- Record keeping
- Builds a knowledge base
- Reference
Return on Investment
- At least 2 hours wasted time dealing with billing issues
- 100% stress and irritation trying to fix it.
- Recordings have helped me go back and clarify processes on several occasions.
Other Software Used
UserZoom, Certificate Authority Service by Google Cloud
Otter.ai - Like no OTTER
Use Cases and Deployment Scope
Otter.ai is a great piece of software that can be used to record conversations & meetings. It helps for reviewing meetings notes and action items after meetings. It assists with the process of ensuring that no notes are left behind and that action items are followed through on. Otter.ai is a great guide for your business processes, keeping everyone aboveboard & reducing time in review.
Pros
- Meeting Recording
- Transcripts
- Sharing transcripts with meeting minutes
Cons
- Action items
- Pricing
- Organization
Most Important Features
- Audio Recording
- Transcription
- Calendar Sync
Return on Investment
- Cheap for a business cost
- High cost for the feature set - Would like to see more features.
- Overall helpful for important conversations and meeting notes.
Alternatives Considered
Notion, Evernote and OneNote
Other Software Used
Evernote, Ubiquiti Networks UniFi, Ubiquiti Wireless WAN, Ubiq Security, Inc., JazzHR, Paycom
Otter.ai — Quick and painless transcription services
Pros
- Clean transcription
- Quick process
- Saving projects to revisit later
Cons
- We don't have the option of creating SRT files for subtitling videos
- We are on the free plan so we are limited to only three uploads
Most Important Features
- Quick transcription
- Quality of transcription
- Sharing transcriptions across our team
Return on Investment
- It has allowed us to transcribe videos more quickly, providing a time savings.
- We can transcribe a number of media pieces that we can then use the transcribed content across platforms as needed
Other Software Used
Microsoft 365 (formerly Office 365)