OutboundEngine

Hit auto mates, keeping in touch with your sphere of influence and your close network. Instead of spending countless hours, creating content and Hit auto mates, keeping in touch with your sphere of influence and your close network. Instead of spending countless hours, creating content and post, it happens for you and spoon feeds you the results, who is engaged, who needs to be followed up with.

I like talking with the rep every month. I also know I can call and get an answer.

A great platform for advertising and it is easy.

been using for a couple of years not sure if I will continue or look for a new way to spend my add dollars

The articles and photography are eye catching and a manageable size to read. The topics are relevant and timely, and they are in step with seasonal topics. I would like the articles to link to my webpage instead of directing my clients to other sites. At times, some of the articles could provide a bit more substance. There's a lot of common sense information and I would appreciate a bit more new information.

Well suited for the variety of topics and visuals that are provided in newsletters.

It's always well suited to hard-working real estate agents! The reason I put 9 instead of 10 is because if the agent isn't a go-getter, I wouldn't recommend OutboundEngine to her. It allows an agent to put her energy into other aspects of the job, thus becoming a more effective agent.

I like that I can see who's viewed my email and how often. I can respond directly to that client with a personal message. OutboundEngine allows me to be top of mind to my clients and potential clients through social media. I don't really have any negative scenarios to share.

I've only seen this service used with real estate but I also think it would be good for many other fields. They offer referral services to your colleagues, but why would I want my colleagues to use this? They are my competition! Other associates in the insurance, finance or service industries may benefit from appropriate information.

I think the platform was great when i first started using it but has become less effective or impactful over time

Follow-up and continued marketing

Consistent contact with my data base.

The price is high considering that all is automated. There is no monthly consulting. Any changes are made by me.

They post informative information on a regular basis

They are well suited for marketing newsletters by staying current with what interests buyers and sellers in the Real Estate market.

I found it worked great for me in real estate with my current customers to stay in contact with me. It is very simple to use. I can't think of anything off-hand that is less appropriate.

I think it is well suited for most offices and have referred them many times.

I am a mortgage lender, and it is difficult to stay in touch with hundreds of past clients and referral partners on my own. By regularly sending out communication with my name and brand on it, I know that I am making an effort to stay top of mind with each and everyone, without having to spend valuable time creating or sending said content.

I gave OutboundEngine a sizeable list of my customers. Due to the near comatose content, none were opened. My simple analysis of my industry received more attention in 24 hours than in 10 months of campaigns.

I would award a -10 if possible.

They made a mistake but took no ownership of that mistake and shut my service off without trying to rectify the issue that they created. I will never recommend them to anyone, ever. At this point, I'll never go back to them. Not after they couldn't take ownership of their mistake and blamed me. Absolutely UNACCEPTABLE!

ABSOLUTE WORST CUSTOMER SERVICE! In April of this year I canceled our email campaign service through OutboundEngine. No bad reasons, just wasn't something I felt was worth it to me after 5+ years using it. Fast forward to today (this week), I decided to get a new web vendor for my Real Estate Brokerage. In doing so, the new vendor needed information from our live online chat service we use, ReadyChat (owned by OutboundEngine). I called their customer support to get the widget code so our new vendor could set it up properly. Mind you, I've also had this service for 5+ years and loved it.... Well, when talking with customer support they kept telling me that I canceled my service in April, which I kept trying to explain I only canceled my email marketing through OutboundEngine, not my ReadyChat service. They actually ARGUED with me! I told them the service was still active on my website, so how was it canceled? Then they immediately shut it off.... obviously there's an issue on their end, not mine... Their customer service then puts the blame back on me, saying I should have known I wasn't being charged. However, that's my finance department, I don't handle that stuff- it would have never come to me that we weren't being charged for OutboundEngine because we canceled OutboundEngine... not ReadyChat! After repeated emails back and forth I had enough. They kept putting the blame on me, which I find extremely offensive, saying I didn't take their calls when I canceled my OutboundEngine service. Why would I? I emailed with them to cancel my OutboundEngine service, they did. I thought all was good. There was NEVER ANY MENTION of ReadyChat. NEVER!

I would not recommend you spend your hard-earned money on this scammer! In my opinion, you should stay far, far away! In my experience, you will be paying for nothing. Spend on something else that is more useful!

I feel that they lied about their services. On several initial sales calls, I explicitly told them I was not looking for a company that was going to have the same posts across the industry. For the first post, I signed into LinkedIn and saw that 8 other realtors had shared the same article. They assured me that my content would be original. It was not. When I reached out to customer service they simply set me up on a sales call to try and get me to utilize other aspects of their services. The newsletter. I was told on the front end that it would be highly customizable. It is not. customer service was always rude, and manipulative. They would not do anything to work with me. Just would ignore me for weeks then get some low-level hourly employee to call me with some scripted response to my questions where they would interrupt me all while just repeating the same lines over and over. In my opinion, stay away from this company!

I feel that their customer service is not helpful. They seem to be very rude. On multiple calls, I feel that they would continue to talk over me just repeating the same scripted line over and over again. I feel that they are not helpful at all. I requested several requests to cancel my services after feeling lied to on the initial sales call and I feel that they would never do anything to help.

Would not recommend…at all. Spend your marketing budget elsewhere

From my experience, OutboundEngine is only good at sending out newsletters, but don't expect results from them.