OutboundEngine Reviews

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18 Ratings
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Reviews (1-17 of 17)

Mike Thomas | TrustRadius Reviewer
June 24, 2020

Abysmal customer service

Score 1 out of 10
Vetted Review
Verified User
Review Source
We use it for sending out generic newsletters by email. It is only being used by the marketing department. The use is for keeping our clients informed. One major problem with this service is if another company has your contact on their list you cannot email them. Out of over 600 contacts, we could only email less than 200.
  • The emails look okay.
  • The customer service is terrible.
Don't use these guys. They have made it a nightmare to cancel my account. They are holding me hostage, you cannot cancel on the phone and I've sent countless emails trying to get it cancelled. They are not responsive. I wish I never signed up with them. The tactics they are using do not reflect a good customer experience.
Read Mike Thomas's full review
Fonda Hall | TrustRadius Reviewer
March 04, 2020

Hassle free support!!

Score 9 out of 10
Vetted Review
Verified User
Review Source
I am a small operation and I rely on Outbound to publish a bi-monthly newsletter. They post on three different social media accounts for me. It saves me a lot of time and makes me look more professional as well, like an expert. The company is very affordable and they don’t pressure me into using more services.
  • They are up to date with cutting edge information, which I really appreciate.
  • They listen and respond when I have an issue.
  • They are very timely in getting a response to me when I need assistance.
  • Their web site is very user-friendly. If you need assistance, they’re always available.
  • I really can’t think of anything.
I live in a smaller city, so recommending OutboundEngine to other companies that offer the same services as me won’t work because the newsletters would be identical to mine and that would not be good. If I referred a totally different business, that could work. I like OutboundEngine very much.
Read Fonda Hall's full review
Fred Amendola | TrustRadius Reviewer
February 22, 2020

Stay Top of Mind with Your Clients/Sphere of Influence

Score 10 out of 10
Vetted Review
Verified User
Review Source
I have been using Outbound Engine for 3 years to keep in touch and top of mind with my clients and sphere of influence. In the real estate industry, 90%+ of clients said they would use the same realtor again if they could recall their name. Since there are on average 10 years between purchases, unless you can stay top of mind, clients tend to forget over that time.
  • Outbound Engine allows me to stay top of mind with my sphere of influence, which allows for more referrals and repeat business.
  • It also helps establish me as a trusted adviser/subject matter expert with the relevant content they provide.
  • It's easier to request reviews immediately after adding a contact. Many times we have to wait until the person has connected, etc.
It is well suited where a person needs to stay top of mind with a client. For example, when they have a long period between purchases. Also, when they are looking for a long term relationship and want repeat and referral business. One other example is where the sheer numbers of clients/sphere do not allow for face to face or phone call interaction.
Read Fred Amendola's full review
Vicki Rucker | TrustRadius Reviewer
February 10, 2020

I am glad that I signed up for OutboundEngine!

Score 10 out of 10
Vetted Review
Verified User
Review Source
I was the subscriber. A loan consultant that I worked with highly recommended OutboundEngine to me. He loved the program because he found several new clients as a result.
I signed up for OutboundEngine, and the staff was very hardworking. They helped me organize my social media sites, helped me to create a Facebook Business Page, and sent helpful information to future buyers and sellers. I did gain at least 2 clients as a result of signing up with OutboundEngine.
  • Customer support.
  • Establishing social media sites.
  • Perhaps listening better.
  • Giving more detailed information.
OutboundEngine really really helped me realize my strong and weak points. The guidance to get where I needed to be was very useful. The staff acts as both a mentor and a coach.
Read Vicki Rucker's full review
Melanie Hadley | TrustRadius Reviewer
January 31, 2020

OutboundEngine - Overall great platform, but there's room for improvement

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use OutboundEngine as part of my marketing and customer retention plan for my team. OutboundEngine sends out a monthly newsletter to my database with timely and relevant information related to owning a home and the mortgage lending process. The "touches" for each newsletter are tracked and the engagement by the user is saved on a website for me so I can make follow-up calls based on these results.
  • The content of their postings is relevant and looks very professional.
  • They always make me feel like a valued customer.
  • Have a more flexible platform that would allow me to choose how often I want the newsletters to go out versus me having to go in and suppress the newsletters that I don't want to go out.
  • Customer service follow-through sometimes is lacking.
I find value in the newsletters they produce and I encourage my real estate partners to work with OutboundEngine to stay in contact with their database. The biggest area of improvement that I believe real estate agents need to make is in customer retention through staying in constant contact with their clients.
Read Melanie Hadley's full review
David Robnett | TrustRadius Reviewer
January 30, 2020

Moving the chains with Outbound Engine!

Score 10 out of 10
Vetted Review
Verified User
Review Source
OutboundEngine is one of our lead services for new business and client retention. We currently use it throughout the organization. New business acquisition is our primary use of Outbound Engine. It is also a way we keep in contact with our existing clients.
  • Contacting through email is the way OutboundEngine helps us in developing leads. We provide the emails and OutboundEngine delivers the insurance related content. Leads are developed from the campaigns delivered to our clients and new business prospects. It's a simple and very effective way to reach new prospects and cross-sell existing customers.
  • Their billing is simple.
  • It is a simple process. As long as you provide the leads, they do a good job of the rest.
  • I would say a fault is possibly going strictly with the emails the client puts in. In the real world, we would all like to have endless emails to provide them. However, this is rarely the case. So if you only provide minimal leads, you are going to get minimal results. It would be great if they could provide some of the leads or emails to the client.
Customer contact.
Read David Robnett's full review
Morgan Young | TrustRadius Reviewer
January 22, 2020

OutboundEngine Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
Even though the price is high, it is much lower than what it would cost to staff a larger marketing team; therefore the ROI is high. There is great customer service with this company and there isn't a lot of time commitment because it's so user-friendly. If I could change one thing, it would be to offer more menu options instead of block packages so I can customize it. However, my organization's experience with OutboundEngine has been overall positive.
  • Return on investment.
  • Communication with clients.
  • More custom packages.
It's great for small businesses that don't have the time and resources to do outreach to clients individually. The customer service from OE is great and they are very accommodating. OE is very well suited to our company because it helps us tailor our content and marketing strategies without taking valuable time away from our executives and management team.
Read Morgan Young's full review
Mark Rodgers | TrustRadius Reviewer
May 05, 2020

Not worth the money.

Score 1 out of 10
Vetted Review
Verified User
Review Source
I chose OutboundEngine to help me with lead generation and to stay in contact with my customers.
  • I think the email content is great.
  • I think the customer service is terrible. After you sign up it will be difficult to get anyone on the phone.
I would give this company a zero except for the fact that the email content does look good. However, you're paying a lot of money just to send some emails.
Read Mark Rodgers's full review
Patricia Magruder | TrustRadius Reviewer
March 17, 2020

Impressive Results

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our agency uses OutboundEngine to help with our social media presence. The services offered help keep us in front of many people with Facebook, LinkedIn, emails, and Twitter content with relevant information pertaining to our industry. We receive a favorable response from the postings.
  • Posts relevant information that is interesting to our customers
  • Is consistent with the postings
  • Give us important information regarding each campaign
  • I cannot think of an improvement. OutboundEngine meets our needs.
I find the articles beneficial in OutboundEngine.
Read Patricia Magruder's full review
Anonymous | TrustRadius Reviewer
January 12, 2020

OutboundEngine is amazing!

Score 10 out of 10
Vetted Review
Verified User
Review Source
OutboundEngine makes my business appear more professional and knowledgeable. It is being used across the whole organization and addresses issues like time management. I am able to ensure that relevant articles appear on my business's web pages and online feeds. It has helped me expand the reach of my business.
  • Helps my business appear polished and professional.
  • Helps me save valuable time that I can use to improve other areas of my company.
  • The price is quite high.
OutboundEngine is a great fit for companies that need better time management strategies and have to cut down on time in certain areas. As a busy executive, I don't always have time to generate content myself and don't have a large team to do it for me. This allows everyone in the company to focus on other tasks and manage their time in a more balanced manner.
Read this authenticated review
Anonymous | TrustRadius Reviewer
February 08, 2020

Never worry about providing regular content to clients again.

Score 8 out of 10
Vetted Review
Verified User
Review Source
We utilize OutboundEngine to maintain contact with our growing client base. This site helps me to keep "top of mind" with my clients and prospects no matter where they in the sales funnel.
  • Robust e-mail campaign with personalized message 2x monthly.
  • Social Media campaign that complements the email newsletter via Facebook and LinkedIn.
  • The "website" capabilities are very simplistic and not overly customizable.
  • It can get costly with their a-la-cart functionality, especially since everything is billed monthly.
OutboundEngine platform is fantastic for the solo practitioner who wants to stay top-of-mind via email, Facebook, and LinkedIn.
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Bruce Elliott | TrustRadius Reviewer
December 07, 2019

STAY AWAY... Bait and switch!

Score 1 out of 10
Vetted Review
Verified User
Review Source
I was cold-called by the company. As a licensed real estate agent it is pretty easy to find my number. The sales person told me they could increase my online exposure and generate "a ton" of followers and/or new customer inquires by providing useful and timely generated emails to my existing email data base. All I had to do was give them my database contact info, they would then create the emails and I would watch to see who clicked on, followed, inquired, etc. The start-up cost was $545 and $448 a month.

Nobody ever called, emailed or even inquired from the email campaigns. The only followers I ever had were the same existing clients that already followed me. While the content of the service is not bad and perhaps even a necessary evil, the problem arose when I tried to cancel after 6 months of using the service.

I was told on multiple calls from the very beginning the program was a simple pay per month basis and I can cancel anytime. In the beginning, I had multiple emails asking to set up a conference call to provide my email database and get started. Nowhere was anything ever implied, provided, stated or written that I had committed to any long term program. I have had other companies that have a separate person call and confirm what you are signing up for and for how long. I emailed and tried to cancel after 6 months. Beware, someone from the company will call you and attempt to get you to stay on. They will continue to argue and threaten to continue charging your card for up to 1 year. Immediately after hanging up they charged my card for another month! Stay away....desperate people/companies do desperate things!
  • Content.
  • Communication sending out the various email campaigns.
  • Customer service.
  • Truth in what they are selling.
  • If they are good in what they do then they don't need to argue and fight to keep someone from canceling!
  • Very expensive for what you actually get!
I have no scenarios I'd recommend it for. Perhaps the person that has too much money and wishes to exchange a fair amount of it for hope and dreams of an unrealistic outcome for something they only THINK they cannot do on their own. OutboundEngine provides very basic templated emails that are sent out to your own database.

Read Bruce Elliott's full review
May 11, 2016

Staying Connected While On Autopilot

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use OutboundEngine to stay connected with my database. I trust OutboundEngine to provide relevant content with an acceptable frequency to my various social media sites. As a real estate agent, they effectively address the need to keep me first of mind with past clients and those I have recently met. This allows me to stay focused on lead generation and networking.
  • Great catch phrases.
  • Offer a wide range of topics within the industry to peak the interest of the various end users, such as, home owner, investor, interior decorator and the like.
  • Good tracking and notification system.
  • Excellent customer service and follow-through.
  • The dashboard is a bit confusing; offer video tutorials.
  • Offer an app for the smartphones and other devices.
Their customer service and offerings keep getting better. I have been with them for nearly 2 years and it has been one of the best investments I made.
Sara Seely | TrustRadius Reviewer
May 05, 2016

Immediate results for my business

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use OutboundEngine to send regular communication to my clients, prospects, and centers of influence. It helps keep my name in front of people who could be clients or could refer clients on a regular basis.
  • Newsletters are well written and have very high quality appearance.
  • Provide data on who is engaging with the emails so that I know who are good candidates to reach out to personally.
  • Very easy onboard experience.
  • Allow me to produce my own content using their template and send to my contact list on their system.
  • Allow me to make small edits to the content before sending out.
I love that the contact list is limited so another advisor cannot start sending the same emails to people already on my list.
Read Sara Seely's full review
Ronda Needham | TrustRadius Reviewer
May 02, 2016

Best in Texas - Join me/Outbound Engine

Score 10 out of 10
Vetted Review
Verified User
Review Source
OutboundEngine is a life saver for busy realtors. They handle sending first class, relevant postings on social media that pertain to you and your business, plus they offer other services. Their prices are very reasonable as they design everything. They're located in Austin, Texas, and therefore understand the Texas market and what is an appropriate posting relevant to our state, as opposed to some others I've tried that were located in other states and didn't have a clue what was relevant to Texas real estate.
  • Accessible, easy and prompt
  • Knowledgeable of the real estate business
  • Produce relevent content for use by realtors
  • Have great follow up on programs, etc.
Outbound Engine is most appropriate for Texas realtors as their content is relevant to our state, climate, etc., where other providers are located in the North or Northeast and their material isn't appropriate for our climate or mindset.
Read Ronda Needham's full review
Michael Patrick Maloof | TrustRadius Reviewer
May 10, 2016

social media ninja

Score 7 out of 10
Vetted Review
Verified User
Review Source
I have had the service now since January for email marketing, Facebook, LinkedIn and Twitter. It's a great resource to help build your personal brand. It helps to subconsciously get your name in front of people without being intrusive. Overall goal is to get more customers without constantly beating them down. I am all about building relationships and expand.
  • Keeps your presence in the back of the end users mind month to month
  • Non intrusive
  • Easy on the eye
  • Informative trending news
  • Subject matter
  • Build reviews
  • Create referral partners
  • Costs less
  • Less junk mail
  • More tools
  • More help to make search engine optimization work in your favor
Outboundengine is a great way to expand your social media presence and it is a great tool to get in front of prospective clients for the future. It's non intrusive and it makes your presence known.
Read Michael Patrick Maloof's full review
James Hoglen | TrustRadius Reviewer
May 04, 2016

Outstanding Product and Service

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use OutboundEngine to help push my social media info out to my database as well as for email campaigns to my customers.
  • OutboundEngine keeps me in front of my clients in a way that I don't have to think about it.
  • They are consistent.
  • The content that they provide is fresh and useable.
  • The service they provide is not over the top in your face.
  • I have not had the chance to experience the cons yet.
I was referred to Outbound Engine through a colleague of mine at a national sales conference. He told me that they took him to the next level. I am just starting out with them, but from the start, I saw results (now it is up to me to capitalize)!!!

Everyone that I have dealt with has been friendly, helpful and supportive. On one of my training calls, the young lady (I believe it was Renata Moran) helping me told me that she was new and was still learning. She told/joked me that the person I had worked with on the last call would be much better and faster being new, she was not as experienced as the others yet. To be honest, this was one of the best things I could have heard, and it spoke to the integrity of the company, and the people that they hire. She could have given the impression that she was a seasoned employee (she knew more than I did about what we were doing). Her honest approach left me with a great feeling. I will definitely recommend OutboundEngine to anyone that I think could benefit!!!
Read James Hoglen's full review

Feature Scorecard Summary

Mobile optimization (10)
Email deliverability reporting (11)
List management (8)
Automated sales alerts and tasks (8)
Social sharing and campaigns (11)

About OutboundEngine

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with professionally designed, branded campaigns. Benefits include: driving engagement, surfacing warm leads from current contacts, generating referrals and repeat business from their existing contacts, social media advertising to get in front of prospective new customers.

The vendor states that OutboundEngine Users will benefit from:
  • Well crafted campaigns with delivery in mind
  • Industry-relevant content that keeps contacts engaged over time
  • Prescriptive performance metrics delivered via email
  • Prospect generating forms with a clear call to action
  • Done-for-them social advertising
Categories:  All-in-One Marketing

OutboundEngine Features

Email & Online Marketing Features
Does not have featureWYSIWYG email editor
Does not have featureDynamic content
Does not have featureAbility to test dynamic content
Does not have featureLanding pages
Does not have featureA/B testing
Has featureMobile optimization
Has featureEmail deliverability reporting
Has featureList management
Does not have featureTriggered drip sequences
Lead Management Features
Does not have featureLead nurturing
Does not have featureLead scoring and grading
Does not have featureData quality management
Has featureAutomated sales alerts and tasks
Campaign Management Features
Does not have featureCalendaring
Does not have featureEvent/webinar marketing
Social Media Marketing Features
Has featureSocial sharing and campaigns
Does not have featureSocial profile integration
Reporting & Analytics Features
Does not have featureDashboards
Does not have featureStandard reports
Does not have featureCustom reports
Platform & Infrastructure Features
Does not have featureAPI
Does not have featureRole-based workflow & approvals
Does not have featureCustomizability
Does not have featureIntegration with Salesforce.com
Does not have featureIntegration with Microsoft Dynamics CRM
Does not have featureIntegration with SugarCRM
Additional Features
Has featureEmail content creation
Has featureProfessional email design
Has featureFully automated email delivery
Has featureLead and referral notification email alerts
Has featureA easily digestible snapshot of your warmest leads
Has featureEmail, chat and phone support
Has featureNew client onboarding
Has featureOptional social media training
Has featureAutomated social media posts to Facebook, LinkedIn, and Twitter
Has featureSocial media content creation
Has featureCustom branded Facebook apps for your business page
Has featureReferral generation
Has featureOpt out capabilities on all email and social media posts
Has featureAutomated online review site generation, management and monitoring
Has featureOnline review generation

OutboundEngine Screenshots

OutboundEngine Integrations

Facebook for Business, LinkedIn Publishing Platform, Zillow, Twitter, Google Plus, Yelp, Avvo, Lawyers.com

OutboundEngine Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Essential$199per user
Value$299per user
Premium$499per user

More information is available on the vendor's website.

OutboundEngine Support Options

 Free VersionPaid Version
Social Media

OutboundEngine Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web