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https://media.trustradius.com/product-logos/Ou/hG/BIKFJJFSQ078.JPEGOutreach is definitely solid and usefulOutreach is being used by both my team (client services) as well as my sales teams consisting of sales development reps and director of sales. The way that my team utilizes Outreach is by tracking outbound emails sent to clients, but for the other teams it would be used to track emails sent to prospects. I am able to see if my client has opened and/or read my email and if they've actually responded to my email. It's extremely helpful to know what the status of my outbound email is and then trying to figure out if or why my client isn't responding to me.,The integration of syncing to my gmail is great Any other product integration like how it syncs with our Salesforce as well is super helpful Overall, it's UI is pretty intuitive,It forces you to log back in quite often, so sometimes when I'm typing an email I'll realize it is not currently synced so then I must refresh every time,8,Mostly open rate emails as well as responded emails. Similarly, I will pull outbound email reports and simple usage reports.,It has helped me to figure out who trouble/red flag users are based on who does or doesn't respond to my emails It helps us keep track of any activity that has happened with an account to make sure our engagement is being kept up-to-date,Salesforce Lightning Platform (formerly Salesforce App Cloud),Pendo.io, ChurnZero, Salesforce Commerce CloudOutreach is a terrible productWe use it for prospecting, contacting prospects and pipeline management. Our sales team uses it to stay organized and reach out to contacts we feel can help grow our business. It is the second most important platform we use here next to SalesForce, and the two are linked closely together.,Using local phone numbers to call prospects Letting you know when a prospect has read your email Scheduling deliveries,Stop crashing constantly Stop failing to save changes and failing to sync with SalesForce Stop freezing and dropping calls Falsely notifying a faulty internet connection Failing to open and load Being outright unreliable,4,4,I do not generate any reports here.,Functionality is solid, whereas reliability needs to be the main focus,Unsatisfactory,Outreach is Incredible.The sales, CS, and marketing teams are using it for mass outreach to our customers, prospects, and partners. It saves a lot of time and generates a lot more activity than doing it all 1by1 would. Great tool for getting in front of a large amount of the right people.,Being able to create and track several types of "tasks" is nice, especially when one method isn't getting through to the people we want it to. It saves a lot of time with the "mass create" features when adding large lists of prospects/information. Great tool for getting in front of a large amount of the right people. Sequences are really great, especially when linked with a CRM like Salesforce~ You can see updates happen automatically as new activity takes place with a prospect.,It would be nice if we had more freedom when removing prospects from sequences/outreach. They could have a better calling function, with cookies and such to save time. At times it is hard to navigate for new users.,9,I generate activity reports and open, reply, response, and opt-out rate reports as well. Great tool for this and the gmail connection/integration is amazing. I am able to manually take the data from outreach in order to create custom reports internally in regards to successful and non-successful wording, messaging, and timing.,It has generated countless new leads, bringing in a massive ROI in regards to awareness and revenue. The time saved internally is huge as well. It helps us interact more often with our customers, helping us build a better story and understanding for what is important to them.,,Lucidchart, DiscoverOrg, LinkedIn Sales NavigatorOutreach ReviewOutreach is mostly used for sales outreach within our organization. It's a great way to run different series of emails to prospects or clients in various stages of outreach. For me, personally (working with existing clients), it's a way for me to manage all of my contacts, keep track of how many emails have been sent / opened / re-opened (etc.) and a way to set up mass emails to a specific group of people.,tracks emails allows me to see who had opened / viewed an email (and how many times) allows me to reach out to multiple people at once with a series of emails that will be sent over a specified period of time,9Prospecting Automation to Increase PersonalizationWe used Outreach to identify and email contacts at organizations who we believed would buy our platform. We also automated task creation, followed up on leaderboards, and identified owners of "won" deals. The reporting was similarly important to identify new templates that gained traction and bottle our "lightning".,Quickly add prospects to CRM. Automate personal follow-up with required customization. Trigger actions in LinkedIn as well as calls.,The links to other CRMs outside of Salesforce is weak. The onboarding was not done well by our standards. Why did I know more than their CSM?,9,Productivity leaderboards, helping reward the hard work of our SDRs. Template leaderboards, identifying the top response rates and best A/B sequences.,Helped us increase our time efficiently so we can focus on personalization. Cost us money on the front end but we saw 3 reps do the work of 5. Helped us increase the speed of onboarding for new reps.,Microsoft 365 Business, Microsoft Teams, Crelate TalentLeveraging Outreach is like sitting right next to your prospectOur entire sales department uses Outreach. We use Outreach for email automation, templates, success rate tracking, and call automation.,Simple to use Easy to set up templates Reliable email tracking,Updates could be more real-time. Often times I need to refresh to see the latest open activity.,8,I generate reports to help me understand the effectiveness of my emails. These are helpful and I have been able to successfully use them to tailor my messaging and pick the appropriate times to follow up with my prospects.,Outreach's call automation features have saved time for our business development team Outreach's email features have allowed me to close more deals,SalesHandy,Slack, Zoom, Salesforce Lightning PlatformDidn't live up to the hypeWe are using it to nurture and book leads/create touchpoints within open sales opportunities. Being used largely by the Sales organization (business development and account executives) but also by our customer success team to ensure they remember to follow up at the correct intervals with customers/identify expansion opportunities.,Reminders of when tasks are due/being able to prioritize tasks on the home page Metrics for managers Account pages to be able to see all activity for contacts from the same account on one page,Ability to sort tasks based on time zone would be a game-changer Better functionality for bulk uploading contacts Interface could be more user-friendly,6,I typically do not pull a lot of reports from Outreach, those are largely pulled by our managers. I do track my daily output of touch points, weekly output, etc.,We switched from Salesloft, which was a significantly larger investment. As a business user, I do not see that big of an increase in functionality compared to the increased price. For managers, it does give better metrics and visibility into the team's activities. Like any tool of this kind, it increases the ability to reach a wider audience at once and automate a lot of the work.,SalesLoftReaching out with OutreachWe use Outreach primarily on the sales side of our organization. There are roughly 10 of us using it to manage our sales prospect pipelines, help streamline content and messaging and how we are pitching our company to everyone, and also manage & train our sales people to be better reps and close more business.,Streamline messaging for all reps Efficiently manage all of our prospecting Good insights on how messaging works,Sales manager reporting Leveraging AI to have smarter responses or recommended responses Leveraging AI to tell us when we should or should not send a message automatically,9,I usually just generate simple sales reports on activities of my sales reps. Beyond that I am doing enough reporting. I wish there was more reporting available to pull on the content and sequences we are making to bring and digest with our leadership and other teams. Other than that, it seems to be okay, but I wish the sales reports had more insights.,Positive impact I cannot imagine not having a tool like Outreach If you can get everyone to adopt, it works for you,SalesLoft,Chorus.ai, LinkedIn Sales Navigator, DriftGood tool for enterprise sales org at this price rangeOutreach is used by the Global BD team. It ensures that we reach out to all the accounts in a timely and proper fashion, we don't miss follow-ups, and follow a specific cadence.,Cadence management and available templates Integration with Salesforce, LinkedIn, Zoom VoIP services for NA,UI can be better Pipeline management piece is not good. It's better to get another tool for pipeline Analytics dashboard,9,We use a variety of reports like number dials, adherence to cadence, inmails content, Zoominfo/Owler usage, connected duration, time of call, pick up times, etc. and they meet our needs.,Better visibility of reach-outs Targeted reach-out and prospects Usage increased of Zoom/LinkedIn info. Better email communication (we actually went away from cold reach-outs).,SalesLoft, InsideSales.com Predictive Pipeline and InsideSales.com Predictive PowerDialer,Pardot, DatahugPerfect email automation for sales developmentWe use Outreach mainly for sales development where we send emails at scale. Our account executives use it occasionally for prospecting too. We use mainly email automation and email tracking (opens, clicks, responses). It's great for sharing templates and sequences among the team. I'm managing the Sales Development team and don't use it myself, so I rely on their positive feedback and the reporting/managing aspect. I also think Outreach's resources are awesome.,Integrate with your own email server. The main reason why we switched email automation is because of deliverability. Outreach sends emails from your own email server, that with branded tracking URLs emails, are less likely to end up in spam folders or being flagged as "marketing." Looks like if you send an email via Outlook. Robust solution. Functionalities work great without technical issues. Integrations are a big plus. Works well with Salesforce and even Drift.,No subject line switching within a sequence. It's either a thread with "Re: [..]" or new emails.,9,I look at SDR team activities and email stats like opens, clicks, responses.,Sales enablement, in general, allows us to prospect at scale. Outreach specifically, helps make sure our emails are actually reaching the person in a "human" not marketing flagged way or their junk box.,ToutApp,Drift, Media Radar, WinmoOutreach is the best out there, highly recommendOutreach is being used by our entire sales organization to manage tasks and track prospect engagement. It helps our reps to be efficient with their time, manage strategic outreach efforts, and have the context they need when reaching out to the many people we engage with on a day to day basis.,Outreach is extremely customizable to fit to any strategic emailing/calling campaign Outreach has a quick and reliable sync with Salesforce Outreach makes it easy to make 100 calls and 100 emails daily,Sometimes Outreach settings can be too complex to really know what's happening behind the scenes The sync with Salesforce takes some engineering and thus is slow to change when the reps find a mapping issue Outreach prospect profiles can sometimes be a little "noisy" with information,10,I do not generate reports regularly through Outreach. But I will at times use the data reports showing best time to call, best time to email, number of calls/emails for reps on my team. As with a lot of sales programs, the data is only as good as the information entered, and sometimes our reps don't do a great job of that. Reports would be valuable if the data could be trusted.,Outreach drives massive pipeline for your organization if utilized fully Outreach reduces churn for current customers by being able to have relevant context for every engagement Outreach saves reps time and allows them to do more selling, less data entry,,Atlassian Confluence, LinkedIn Sales Navigator, Tableau OnlineOUTREACH ROCKS!Our company uses Outreach to be able to connect with hundreds of people with prewritten templates. The great thing is that it will input their names, titles, etc. to make these emails still feel personal. This system has shortened our sales cycle and improved our reach-out process. I can’t recommend it enough!,Mass emails Contact list upload Campaign organization,User experience Navigation of site Mobile friendly,7,We have not used Outreach for much reporting. I don’t see it as a valuable part of the system.,Connecting with more people. Shorter sales process. Increased sales.,Outreach is good but it's competitors might be betterWe use Outreach for our outbound phone calls, emails, sequences, and tracking people's output and dial numbers/emails/tasks.,It is really super great at making sequences with manual or automatic emails! Great at masking our phone numbers as a local number. Great at tracking opens on emails.,There is no click to dial function as found in SalesLoft. Parts of the user interface are clunky and takes me off the page I want to be on from time to time. Tracks information on companies but does not always find the right info.,5,Reports on daily dials/emails/tasks are generated and reviewed by management at our company. I know more in-depth reports are available but they don't seem to get used.,Almost none, we switched from Salesloft and I haven't noticed much of a difference. Negative impact because we no longer have the click-to-dial function which I think was heavily used by our team.,SalesLoft,SalesLoft, LinkedIn Sales Navigator, SlackGreat tool to automate your Outreach and unify messaging at scaleWe use Outreach primarily to streamline and automate our outbound sales efforts as a small startup. The business problem it solved was that we previously had no visibility into metrics of who we were reaching out to, as well as no efficient way to run through a list of leads and follow up in a systematic way.,The ability to define specific follow-up cadences to ensure your team is doing uniform outreach in order to iterate. Very strong filter settings to find/filter certain types of tasks. Strong sync to Salesforce. Nice Gmail add-on.,I would've liked the ability to easily filter out by accounts vs contacts to align with a more account-based sales strategy. Doesn't integrate with Hubspot CRM.,8,Positive ROI on the amount of time it took previously to send drip campaigns at scale. Aided our business objective to create more uniformity in our messaging.,SalesLoftGreat Solution That Helps Organize HOW You Work!We use it to help automate our emails to potential customers. I work as an ADM in the Sales Organization. Outreach helps us organize our work and helps us to keep up on the people that we have emailed and called. It also helps us take a Account Based approach to our prospecting.,It helps to organize what you are doing each day. Does a great job providing organizational charts so you know where the person is within the company. Shows you exactly what you need to do each day.,Could do a better job helping to automating the process.,8,More customers reached Helps to organize my day.,Yesware,My daily reports and my customer reports. Reporting is definitely a strong point for Outreach.,Salesforce App Cloud, Upsafe Free Gmail BackupThoroughly vet this product out and ask for customer references prior to purchasing and implementingOutreach is being used as a sales enablement and email tracking tool.,Automatically logs emails and calls into Salesforce Tracks email opens and clicks Automates mass email campaigns,Very glitchy Customer service is very slow to respond and resolve issues - I once went 24 hours before getting a response and was then asked to engage in trouble-shooting via email/chat which is very time consuming and frustrating Emails often send with a couple different font styles/sizes and spacing can be distorted from the recipient's view,4,Number of emails that are delivered, how many times emails are opened / where they are opened, how many times links within emails are clicked on,Positive - Time Saving: It's allowed me to contact more prospects in a shorter period of time Negative - Prospects can be turned off and unwilling to engage because they feel as if you are spamming them,Salesforce.com, GoToMeetingOutReach Makes It Easier To Sell New Business!We use OutReach with our Sales team, specifically with our appointment setting team members. OutReach allows them to organize those leads they want to target each day. OutReach enables them to ensurer they are touching those leads at least 8-12 times throughout the sequence, which drastically helps improve our conversion ratios.,Helps target specific leads to work each day/week. Keeps our appointment setters organized & tasks created for easy follow-up. We can create specific messaging based on the type of lead we're working.,I would love a small pop-up window to show when emails are opened. It would be awesome to be able to grab open time slots from the calendar & incorporate them into a sequence for prospects to choose & auto update the calendar.,10,10,I haven't run any reports to date, just review the dashboard for quick stats.,Increased new business appointments scheduled. Increase overall productivity of my appointment setter team. The can make a greater volume of calls each day.,The OutReach team is awesome! They are always available to answer questions & my assigned account rep is also available for training whenever needed!,Yesware and Salesforce.com,Yesware, Salesforce App CloudOutreach is an Expansive Prospecting ToolOutreach is used primarily by our inbound and outbound business development reps. We use it on the outbound side to cold prospect into our targeted companies and on the inbound side to follow up on our marketing leads. Outreach allows us to manage a large volume of prospects and for both teams, while also allowing us access to great reporting functionality. With the tool, we can see exactly how our reps are performing at a very granular level.,Outreach integrates well with Domo, which allows us to put together comprehensive reports pulling data from both Salesforce and Outreach. Outreach does a great job of supporting you, by offering a responsive CSM and support team to troubleshoot issues. It doesn't take too much time to onboard new users in the basic functionality of the tool.,I would like to see better customization between global rules and team rules. When you manage more than one team in the tool, it can be hard to fine tune the permissions for each team. There are some global settings that I would like to move to the team settings instead to help with this. I would like to see more customization options when it comes to building rulesets and triggers. The addition of time-based triggers would help us out a lot by moving prospects to a certain stage after a certain amount of inactivity.,8,7,We use the Outreach plugin in Domo to pull reports of call statistics and top of funnel reporting. The plugin allows you to access most of the different data tables within Outreach and pull and join the data accordingly. I would say that Outreach's reporting capability is it's strongest selling point for us.,Visibility has been the best ROI for us. We are able to see what our reps are doing and then we can constantly change our approach until it gets honed in.,Outreach has done a great job of being available whenever we had an issue. From the very beginning, they were supportive in getting our team up to speed, and they took the initiative to set bi-weekly meetings to make sure our needs were met.The only system your SDR team will ever needWe use Outreach as the main platform for our Sales Development Reps. At least 90% of the company is exclusively in Outreach and the only ones that remain in Salesforce are those that are full cycle sales execs or there are client requirements. It solves a lot of business issues, among them are the issues with reps wasting time sending emails, researching, planning out their day, losing prospects to the funnel due to poor follow up, email tracking, A/B testing etc. The list goes on and on.,Automating emails and using mail merge field to make custom emails A/B Testing Saving time by providing all the necessary data in one spot Process Automation,Integration with Salesforce on the Account level could use some refinement The Dialer is not the best but it isn't required.,10,10,We use call and email reports, have smart views built for more detailed reporting (title, industry, etc). There are also heat maps for the best call and email times that comes in handy if you want to plan your day by the hour. The reports that we can create in Outreach meet our needs at the moment. The only suggestion I have for the user is to make sure that the data you want to report exists in Outreach. Sounds like common sense, I know, but you would be surprised at how often I come across an inquiry that requests information or reports that don't exist because the data is imaginary. Also, learn how to use Smart Views to save reports that matter.,Freed up time for Reps Reviews with Clients go smoother with the reporting (easier and more reliable reports within the system) Decreased tech spend by removing users from Salesforce that only needed Outreach,The customer success team has been second to none. I've personally worked with two, Nick and Colette and they have always been there if I had questions and they assisted with training, adoption, implementation, troubleshooting, letting me know what is coming next, etc. They have helped me take our adoption of Outreach as a company to another level and reduce our dependence on other technology.,Salesforce.com and SalesLoft,Salesforce.com, Clicktools, DiscoverOrg, G Suite, Ambition, ZoomInfo, Cloudingo,50,3,Sales Development Email automation Prospect engagement and follow up,It became the primary system for the SDR function Triggers and automation allowed us to reorganize our process Open API has allowed us to integrate with a number of different systems,Fully automated Digital offerings SDR consulting,10,No,10,YesOutreach trumps SalesLoft -- and works exactly as advertisedMy entire Inside Sales organization uses Outreach as a prospecting tool. It allows us to increase the quality and quantity of our prospecting touches in less overall time.,Outreach Voice - I've never had any technical issues with the phone quality or service. Local area codes increases pickup rates too. Sequences - we run our entire business off of these and the flexibility and options here are awesome. Reporting - I gain insights that allow me to strategically direct my team going forward to continuously improve productivity.,I'd like to see even more advanced reporting.,10,9,I report on sequence performance which helps our company make strategic decisions on how different types of marketing leads perform, whether we should spend more time with channel partners, whether we should target one persona over another, etc. etc.,We have seen a significant increase in number of net-new meetings with target accounts.,This is a world-class CSM team. I have a standing bi-weekly meeting with them and they listen, take notes, and come back to me on every question, concern, issue, etc. They truly want to be a strategic part of my business and they are. I couldn't recommend this piece high enough.,SalesLoft,DiscoverOrg, LinkedIn Sales NavigatorWeaponize your Pipeline EngineWe use Outreach for our BD, AE, and Success teams. Primarily, we are using it for cold outreach sequences, and it's made a huge impact on our pipeline creation. We've easily tripled pipeline since implementing 4 months ago, and no other sales engagement platform comes close to the phenomenal visibility and control Outreach offers. Best in class Salesforce integrations, smart OOO auto-detection, and dynamic fields will revolutionize your inside sales game. As a bonus, onboarding new hires is a cinch because the playbooks are ready to go. My newest hire booked a cold meeting on her first day.,Sequences - Organize all the steps you want to take and deploy from one workflow. LinkedIn, Calls, Texts, Emails, and Voicemails all from one platform. Triggers - Automate the ridiculous busy work clogging up your salespeople's lives - I have a trigger that "reads" titles and puts them in the appropriate persona-based sequence. Magic. SFDC bi-directional sync. Seriously better than anything I've seen. So good.,Still working out the kinks with LinkedIn Sales Navigator activities. Triggers and Rulesets - powerful but tricky to master. Not for the faint of heart - you'll need someone who wants to embrace Outreach to harness its power.,10,10,Great dashboards to get a visual overview of what's happening. Nitty-gritty A/B testing in Sequences is super helpful, and you can sort by team, user, or role.,Increased meetings Increased opportunities & pipeline Increased outbound-sourced deals,I love them! Super helpful - they take a little cloudapp movie to show you exactly what to do. They help trouble shoot and save the day on a regular basis.,,Salesforce.com, LinkedIn Sales Navigator,7,1,Business Development AE (Closing) AM (Account Managment & Customer Success),10,Yes,Product Features Product Usability Product Reputation Prior Experience with the Product Vendor Reputation Existing Relationship with the Vendor Positive Sales Experience with the VendorOutreach - The Standard for Sales AutomationOutreach is used by our 2 AEs and 1 SDR. Outreach enables our reps to collaborate on templates for personas, set cadences, and improve our overall outbound process.,Outbound Email Sequences. Can create private or shared outbound sequences. Tracking inbound and outbound emails in SFDC. This is a big one for us, I wanted a tool to autolog all emails between a rep and prospect without the rep having to do it manually. Built in reporting,There is definitely some up front work with onboarding and implementation. Fortunately Outreach has a great online resource library to address any issues.,9,9,# Emails Delivered, Opened, Bounced. Email Response Rate, conversion rate Yes, the reports are great,Saving the reps time has been a big one for us. Previously we had used a tool where you needed to upload a .csv file of leads to scheudle a mail merge.,n/a,YeswarePowerful Sales AutomationOutreach is used by the Sales Team (Account Executives, Sales Development Reps, and Product specialists) in both a pre and post sales capacity. It allows users to save time from a communication standpoint.,Multi-touch sequencing of sales activity Integration with Salesforce Nice dashboards and reporitng Impressive release schedule,Inability to change the order of steps in a sequence if the sequence is active is difficult,9,9,Weekly call volume reports mainly, just to keep track of activity.,It is difficult to quantify, but speed to contact new inbound leads is up Speed of contact can help with lead conversion It would stand to reason that with improved conversions, the pipeline grew and ultimately more opportunities closed since engagement happened early on,We haven't worked with them enough which is our fault. When they did do calls with us it helped identify new features in the product.,InsideSales.com Predictive Pipeline,Slack, Vimeo Pro, Dropbox BusinessEasy tool to increase productivityOutreach is an easy to use tool that allows account execs to touch multiple accounts quickly and actually tracks activity on sales campaigns.,High email volume deliverability Easy targeted campaigns and templates Prospecting made simple,Creating bulk sequences, prospects, and tags Sharing prospect information company wide or between account managers,9,9,I generate weekly user reports based on our sales KPIs including emails sent, campaigns used, tasks followed up on (or open), and clicks / responses. This is a useful metric to use when assessing activity on accounts and prospects especially with the email and salesforce integrations. This provides a high level overview of activity for both individual, team, and organization levels. Very easy to filter and modify the reports.,Increased activity on propsects Increased pipeline activity (touches) Overall organization (tasks),There have been multiple opportunities to receive training and coaching from the Customer Success and trainings teams. There are best practices and weekly email updates, etc. It is nice to know that there is a dedicated team that is an additional resource if there are ever any questions or gap in knowledge.,LinkedIn Sales Navigator, Zoom, RingCentral, ClariMore Dials, Less TimeOutreach started in our Business Development Team, then the Sales Team and has now also rolled out to our Customer Success Team. It helps us manage our accounts and develop a strategic plan for prospecting. It is also great to have a more user-friendly place to take notes than Salesforce.,Organize daily tasks, calls and email Prioritize your day around responsive prospects,Ability to create tasks from outbox Color coded activities Ability to designate and track top 10 accounts,9,7,Increased Meetings Freed up a ton of calls with ability to make rapid dials Makes taking and tracking notes much simpler
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Outreach
354 Ratings
Score 8.3 out of 101
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Outreach Reviews

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Outreach
354 Ratings
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Score 8.3 out of 101

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Jordan Chen profile photo
Score 8 out of 10
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Verified User
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Outreach is being used by both my team (client services) as well as my sales teams consisting of sales development reps and director of sales. The way that my team utilizes Outreach is by tracking outbound emails sent to clients, but for the other teams it would be used to track emails sent to prospects. I am able to see if my client has opened and/or read my email and if they've actually responded to my email. It's extremely helpful to know what the status of my outbound email is and then trying to figure out if or why my client isn't responding to me.
  • The integration of syncing to my gmail is great
  • Any other product integration like how it syncs with our Salesforce as well is super helpful
  • Overall, it's UI is pretty intuitive
  • It forces you to log back in quite often, so sometimes when I'm typing an email I'll realize it is not currently synced so then I must refresh every time
It is best for people who send a lot of outbound emails and need reporting and feedback as to the success of their campaigns and/or emails. It is great for teams or people who are client or prospect facing. When I am sending an email to a client regarding on-boarding and I need to schedule a call with them, it's super helpful to know if they actually received my email and if they then read it. After that, it's more of a puzzle of trying to figure out how I can get them to respond to my email and trying to master what works the best for my emails whether that be a subject line, etc...
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Eric Avissar profile photo
Score 4 out of 10
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Verified User
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We use it for prospecting, contacting prospects and pipeline management. Our sales team uses it to stay organized and reach out to contacts we feel can help grow our business. It is the second most important platform we use here next to SalesForce, and the two are linked closely together.
  • Using local phone numbers to call prospects
  • Letting you know when a prospect has read your email
  • Scheduling deliveries
  • Stop crashing constantly
  • Stop failing to save changes and failing to sync with SalesForce
  • Stop freezing and dropping calls
  • Falsely notifying a faulty internet connection
  • Failing to open and load
  • Being outright unreliable
A product with great potential that was rushed to market.
Read Eric Avissar's full review
Hayden Anderson profile photo
Score 9 out of 10
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Verified User
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The sales, CS, and marketing teams are using it for mass outreach to our customers, prospects, and partners. It saves a lot of time and generates a lot more activity than doing it all 1by1 would. Great tool for getting in front of a large amount of the right people.
  • Being able to create and track several types of "tasks" is nice, especially when one method isn't getting through to the people we want it to.
  • It saves a lot of time with the "mass create" features when adding large lists of prospects/information. Great tool for getting in front of a large amount of the right people.
  • Sequences are really great, especially when linked with a CRM like Salesforce~ You can see updates happen automatically as new activity takes place with a prospect.
  • It would be nice if we had more freedom when removing prospects from sequences/outreach.
  • They could have a better calling function, with cookies and such to save time.
  • At times it is hard to navigate for new users.
Outreach is amazing for sales and customer success, but may not be necessary for engineering teams. You need to be careful not to overdo it to one given customer or you can get blacklisted, so be tactful in your use. If you create a good sequence, then master and refine it, you will have a lot more interaction from your target audience.
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Maura Kelly profile photo
September 18, 2019

Outreach Review

Score 9 out of 10
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Verified User
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Outreach is mostly used for sales outreach within our organization. It's a great way to run different series of emails to prospects or clients in various stages of outreach. For me, personally (working with existing clients), it's a way for me to manage all of my contacts, keep track of how many emails have been sent / opened / re-opened (etc.) and a way to set up mass emails to a specific group of people.
  • tracks emails
  • allows me to see who had opened / viewed an email (and how many times)
  • allows me to reach out to multiple people at once with a series of emails that will be sent over a specified period of time
I think this could be used across and organization - from sales to marketing to client services.
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Aaron Davidson profile photo
Score 9 out of 10
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Verified User
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We used Outreach to identify and email contacts at organizations who we believed would buy our platform. We also automated task creation, followed up on leaderboards, and identified owners of "won" deals. The reporting was similarly important to identify new templates that gained traction and bottle our "lightning".
  • Quickly add prospects to CRM.
  • Automate personal follow-up with required customization.
  • Trigger actions in LinkedIn as well as calls.
  • The links to other CRMs outside of Salesforce is weak.
  • The onboarding was not done well by our standards. Why did I know more than their CSM?
Outreach is a great tool to grow/scale your SDR team. The SDRs who get access to this tool will live in it and the efficiency gains are well worth the investment.
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Josh Soucy profile photo
Score 8 out of 10
Vetted Review
Verified User
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Our entire sales department uses Outreach. We use Outreach for email automation, templates, success rate tracking, and call automation.
  • Simple to use
  • Easy to set up templates
  • Reliable email tracking
  • Updates could be more real-time. Often times I need to refresh to see the latest open activity.
Outreach is well suited for any high volume sales department. There are many features that can be utilized by different role types whether you are a sales executive or in business development. Outreach is less appropriate for account management roles or organizations with low touch sales needs.
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Score 6 out of 10
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We are using it to nurture and book leads/create touchpoints within open sales opportunities. Being used largely by the Sales organization (business development and account executives) but also by our customer success team to ensure they remember to follow up at the correct intervals with customers/identify expansion opportunities.
  • Reminders of when tasks are due/being able to prioritize tasks on the home page
  • Metrics for managers
  • Account pages to be able to see all activity for contacts from the same account on one page
  • Ability to sort tasks based on time zone would be a game-changer
  • Better functionality for bulk uploading contacts
  • Interface could be more user-friendly
Well suited if you have hundreds of accounts/contacts to keep in touch with or to manage touchpoints with. Would not be appropriate if you have a small amount of people to keep in contact with.
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Score 9 out of 10
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We use Outreach primarily on the sales side of our organization. There are roughly 10 of us using it to manage our sales prospect pipelines, help streamline content and messaging and how we are pitching our company to everyone, and also manage & train our sales people to be better reps and close more business.
  • Streamline messaging for all reps
  • Efficiently manage all of our prospecting
  • Good insights on how messaging works
  • Sales manager reporting
  • Leveraging AI to have smarter responses or recommended responses
  • Leveraging AI to tell us when we should or should not send a message automatically
Outreach is definitely well suited for the organizations with 10+ sales reps doing very similar work and tasks. I also feel like it's better suited for organizations that rely heavily on prospecting and outbound sales because Outreach does a great job of streamlining messaging and sales and ensures you're not letting items fall through the cracks.
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Score 9 out of 10
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Outreach is used by the Global BD team. It ensures that we reach out to all the accounts in a timely and proper fashion, we don't miss follow-ups, and follow a specific cadence.
  • Cadence management and available templates
  • Integration with Salesforce, LinkedIn, Zoom
  • VoIP services for NA
  • UI can be better
  • Pipeline management piece is not good. It's better to get another tool for pipeline
  • Analytics dashboard
Suited for large BD teams where there is a large number of accounts and where you don't have separate tools already in place for pipeline management and VoIP dialer.
Not Suited for smaller teams with a medium budget (especially BD teams that don't close, they don't have the money to consider buying outreach). Even their Essential version is expensive.
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Score 9 out of 10
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We use Outreach mainly for sales development where we send emails at scale. Our account executives use it occasionally for prospecting too. We use mainly email automation and email tracking (opens, clicks, responses). It's great for sharing templates and sequences among the team. I'm managing the Sales Development team and don't use it myself, so I rely on their positive feedback and the reporting/managing aspect. I also think Outreach's resources are awesome.
  • Integrate with your own email server. The main reason why we switched email automation is because of deliverability. Outreach sends emails from your own email server, that with branded tracking URLs emails, are less likely to end up in spam folders or being flagged as "marketing." Looks like if you send an email via Outlook.
  • Robust solution. Functionalities work great without technical issues.
  • Integrations are a big plus. Works well with Salesforce and even Drift.
  • No subject line switching within a sequence. It's either a thread with "Re: [..]" or new emails.
In my opinion, it's the best email automation/sales enablement software out there for our purposes. It could use some functionalities other platforms have like pulling in dynamic content from outside sources and subject line variations within a sequence.
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Score 10 out of 10
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Outreach is being used by our entire sales organization to manage tasks and track prospect engagement. It helps our reps to be efficient with their time, manage strategic outreach efforts, and have the context they need when reaching out to the many people we engage with on a day to day basis.
  • Outreach is extremely customizable to fit to any strategic emailing/calling campaign
  • Outreach has a quick and reliable sync with Salesforce
  • Outreach makes it easy to make 100 calls and 100 emails daily
  • Sometimes Outreach settings can be too complex to really know what's happening behind the scenes
  • The sync with Salesforce takes some engineering and thus is slow to change when the reps find a mapping issue
  • Outreach prospect profiles can sometimes be a little "noisy" with information
If there is any kind of outbound sales team, Outreach is vital. It's adept at managing thousands of contacts and bringing a relationship history with each one. Customer Success teams benefit greatly from knowing the history of engagement with prospects as well. If you're strictly B2C, Outreach may not be fully necessary.
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October 12, 2019

OUTREACH ROCKS!

Score 7 out of 10
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Our company uses Outreach to be able to connect with hundreds of people with prewritten templates. The great thing is that it will input their names, titles, etc. to make these emails still feel personal. This system has shortened our sales cycle and improved our reach-out process. I can’t recommend it enough!
  • Mass emails
  • Contact list upload
  • Campaign organization
  • User experience
  • Navigation of site
  • Mobile friendly
Best for sales teams reaching out to many people, but still wanting to come across personal. This allows for A/B testing and great data around opens and what’s working.
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Score 5 out of 10
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We use Outreach for our outbound phone calls, emails, sequences, and tracking people's output and dial numbers/emails/tasks.
  • It is really super great at making sequences with manual or automatic emails!
  • Great at masking our phone numbers as a local number.
  • Great at tracking opens on emails.
  • There is no click to dial function as found in SalesLoft.
  • Parts of the user interface are clunky and takes me off the page I want to be on from time to time.
  • Tracks information on companies but does not always find the right info.
Outreach is fine but I've heard it's more expensive than SalesLoft. SalesLoft does almost everything, if not at least everything Outreach does.
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Score 8 out of 10
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We use Outreach primarily to streamline and automate our outbound sales efforts as a small startup. The business problem it solved was that we previously had no visibility into metrics of who we were reaching out to, as well as no efficient way to run through a list of leads and follow up in a systematic way.
  • The ability to define specific follow-up cadences to ensure your team is doing uniform outreach in order to iterate.
  • Very strong filter settings to find/filter certain types of tasks.
  • Strong sync to Salesforce.
  • Nice Gmail add-on.
  • I would've liked the ability to easily filter out by accounts vs contacts to align with a more account-based sales strategy.
  • Doesn't integrate with Hubspot CRM.
I think Outreach is well suited for scaling companies that need a way to automate and add uniformity to mass outreach efforts. If your team is composed of people doing their own separate efforts and there's no strategy behind it, Outreach is likely less applicable. However, if you have an outbound focused team that's reaching out to a large volume of prospects, Outreach is a great tool to empower those efforts.
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Score 8 out of 10
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We use it to help automate our emails to potential customers. I work as an ADM in the Sales Organization. Outreach helps us organize our work and helps us to keep up on the people that we have emailed and called. It also helps us take a Account Based approach to our prospecting.
  • It helps to organize what you are doing each day.
  • Does a great job providing organizational charts so you know where the person is within the company.
  • Shows you exactly what you need to do each day.
  • Could do a better job helping to automating the process.
Great for Sales and ADM's
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Score 4 out of 10
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Outreach is being used as a sales enablement and email tracking tool.
  • Automatically logs emails and calls into Salesforce
  • Tracks email opens and clicks
  • Automates mass email campaigns
  • Very glitchy
  • Customer service is very slow to respond and resolve issues - I once went 24 hours before getting a response and was then asked to engage in trouble-shooting via email/chat which is very time consuming and frustrating
  • Emails often send with a couple different font styles/sizes and spacing can be distorted from the recipient's view
Good for organizations that want to send out email campaigns on mass basis in a spam like fashion (i.e. invitation to an event, webinars your organization is hosting, new product release, etc.)
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Score 10 out of 10
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We use OutReach with our Sales team, specifically with our appointment setting team members. OutReach allows them to organize those leads they want to target each day. OutReach enables them to ensurer they are touching those leads at least 8-12 times throughout the sequence, which drastically helps improve our conversion ratios.
  • Helps target specific leads to work each day/week.
  • Keeps our appointment setters organized & tasks created for easy follow-up.
  • We can create specific messaging based on the type of lead we're working.
  • I would love a small pop-up window to show when emails are opened.
  • It would be awesome to be able to grab open time slots from the calendar & incorporate them into a sequence for prospects to choose & auto update the calendar.
Great for outbound efforts as well as for reaching out to existing clients to remain top of mind.
Because OutReach pulls info from Salesforce, sometimes it becomes difficult to address messages to specific people.
Read Andrea Kamp's full review
Arick Christopher profile photo
Score 8 out of 10
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Outreach is used primarily by our inbound and outbound business development reps. We use it on the outbound side to cold prospect into our targeted companies and on the inbound side to follow up on our marketing leads. Outreach allows us to manage a large volume of prospects and for both teams, while also allowing us access to great reporting functionality. With the tool, we can see exactly how our reps are performing at a very granular level.
  • Outreach integrates well with Domo, which allows us to put together comprehensive reports pulling data from both Salesforce and Outreach.
  • Outreach does a great job of supporting you, by offering a responsive CSM and support team to troubleshoot issues.
  • It doesn't take too much time to onboard new users in the basic functionality of the tool.
  • I would like to see better customization between global rules and team rules. When you manage more than one team in the tool, it can be hard to fine tune the permissions for each team. There are some global settings that I would like to move to the team settings instead to help with this.
  • I would like to see more customization options when it comes to building rulesets and triggers. The addition of time-based triggers would help us out a lot by moving prospects to a certain stage after a certain amount of inactivity.
Outreach works well for any prospecting sales organization. The ability to quickly put together and execute on specific sequences allows your reps to put out a high volume of targeted emails.

I've used the tool as well as a CSM at my last company. While there were features that were useful to me, like the Google Calendar integration, I didn't get the same utility as I would cold or warm prospecting leads as a BDS rep.
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Kiyoshi Kidd profile photo
Score 10 out of 10
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We use Outreach as the main platform for our Sales Development Reps. At least 90% of the company is exclusively in Outreach and the only ones that remain in Salesforce are those that are full cycle sales execs or there are client requirements.

It solves a lot of business issues, among them are the issues with reps wasting time sending emails, researching, planning out their day, losing prospects to the funnel due to poor follow up, email tracking, A/B testing etc. The list goes on and on.
  • Automating emails and using mail merge field to make custom emails
  • A/B Testing
  • Saving time by providing all the necessary data in one spot
  • Process Automation
  • Integration with Salesforce on the Account level could use some refinement
  • The Dialer is not the best but it isn't required.
Outreach is amazing for the SDR role in my experience and it needs an additional CRM at the moment if you work as an Account Exec handling the prospect to the close. It should not be used as a marketing automation alternative.
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Score 10 out of 10
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My entire Inside Sales organization uses Outreach as a prospecting tool. It allows us to increase the quality and quantity of our prospecting touches in less overall time.
  • Outreach Voice - I've never had any technical issues with the phone quality or service. Local area codes increases pickup rates too.
  • Sequences - we run our entire business off of these and the flexibility and options here are awesome.
  • Reporting - I gain insights that allow me to strategically direct my team going forward to continuously improve productivity.
  • I'd like to see even more advanced reporting.
Very well-suited for reps who prospect and for high volume. It is less valuable if your reps only handle a handful of opportunities at any given time or if they don't do any prospecting.
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Jacquelyn Leahy profile photo
Score 10 out of 10
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We use Outreach for our BD, AE, and Success teams.

Primarily, we are using it for cold outreach sequences, and it's made a huge impact on our pipeline creation. We've easily tripled pipeline since implementing 4 months ago, and no other sales engagement platform comes close to the phenomenal visibility and control Outreach offers. Best in class Salesforce integrations, smart OOO auto-detection, and dynamic fields will revolutionize your inside sales game.

As a bonus, onboarding new hires is a cinch because the playbooks are ready to go. My newest hire booked a cold meeting on her first day.
  • Sequences - Organize all the steps you want to take and deploy from one workflow. LinkedIn, Calls, Texts, Emails, and Voicemails all from one platform.
  • Triggers - Automate the ridiculous busy work clogging up your salespeople's lives - I have a trigger that "reads" titles and puts them in the appropriate persona-based sequence. Magic.
  • SFDC bi-directional sync. Seriously better than anything I've seen. So good.
  • Still working out the kinks with LinkedIn Sales Navigator activities.
  • Triggers and Rulesets - powerful but tricky to master. Not for the faint of heart - you'll need someone who wants to embrace Outreach to harness its power.
I ran a team on SalesLoft - it was always crashing and basically the bane of my existence. No control or visibility into what was going on, inconsistent SFDC sync, and abysmal support.

I've used Yesware, ToutApp, InsideSales.com, Contactually... nothing comes close to Outreach.

I think I now bleed purple.
Read Jacquelyn Leahy's full review
Michael Lonsinger profile photo
Score 9 out of 10
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Outreach is used by our 2 AEs and 1 SDR. Outreach enables our reps to collaborate on templates for personas, set cadences, and improve our overall outbound process.
  • Outbound Email Sequences. Can create private or shared outbound sequences.
  • Tracking inbound and outbound emails in SFDC. This is a big one for us, I wanted a tool to autolog all emails between a rep and prospect without the rep having to do it manually.
  • Built in reporting
  • There is definitely some up front work with onboarding and implementation. Fortunately Outreach has a great online resource library to address any issues.
Outreach is great for any team that has their ideal target profile figured out. This should be used to send relevant, targeted messages to prospects.

Don't use this tool as a way to just email blast your entire lead database.
Read Michael Lonsinger's full review
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Score 9 out of 10
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Outreach is used by the Sales Team (Account Executives, Sales Development Reps, and Product specialists) in both a pre and post sales capacity. It allows users to save time from a communication standpoint.
  • Multi-touch sequencing of sales activity
  • Integration with Salesforce
  • Nice dashboards and reporitng
  • Impressive release schedule
  • Inability to change the order of steps in a sequence if the sequence is active is difficult
Best suited for SDRs that are prospecting new business. Also good for AEs that are working opportunities in their funnel. Beneficial for post-sales engagement with customers. Could be better at tracking social activity and reporting within the tool. Currently, use mainly tasks to track social activity (LinkedIn connection requests).
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Julie O'Brien profile photo
Score 9 out of 10
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Outreach is an easy to use tool that allows account execs to touch multiple accounts quickly and actually tracks activity on sales campaigns.
  • High email volume deliverability
  • Easy targeted campaigns and templates
  • Prospecting made simple
  • Creating bulk sequences, prospects, and tags
  • Sharing prospect information company wide or between account managers
I use Outreach daily in order to keep my pipeline clean and ensure that there is always activity going out to my prospects. In addition, there are helpful notifications for where I should focus my time (tasks, scheduling events, calls, etc). The most time consuming part is actually importing the contact/prospect information that you need, but once that is completed the process is very easy. I also love the email integration to use for quick templates, sequences, and snippets.
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Sarah Marks profile photo
August 21, 2018

More Dials, Less Time

Score 9 out of 10
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Verified User
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Outreach started in our Business Development Team, then the Sales Team and has now also rolled out to our Customer Success Team. It helps us manage our accounts and develop a strategic plan for prospecting. It is also great to have a more user-friendly place to take notes than Salesforce.
  • Organize daily tasks, calls and email
  • Prioritize your day around responsive prospects
  • Ability to create tasks from outbox
  • Color coded activities
  • Ability to designate and track top 10 accounts
It is great for teams that need a centralized way to organize prospecting.
Read Sarah Marks's full review

About Outreach

Outreach is a customer engagement platform that promises to help optimize every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions. Outreach has thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow.

According to the vendor, the main benefits are:
  • drive predictable and measurable growth
  • increase efficiency and effectiveness of customer-facing teams
  • improve visibility into sales activity and performance.

Outreach Features

Has featureSales Automation
Has featureSales Emails
Has featureAccount-Based Sales
Has featureSales Dialer
Has featureSales Intelligence

Outreach Integrations

Microsoft Exchange, LinkedIn Sales Navigator, Twilio SendGrid Email API, Domo, DiscoverOrg, Datanyze, ZoomInfo, Owler, Mapbox, Engagio, DocSend, Crunchbase, Azuqua, Chorus, Highspot, LeadIQ, Salesforce, Gmail, Outlook, Execvision, Darksky, Sendoso, Tray.io, Built.io

Outreach Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

Outreach Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Live Chat

Outreach Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English