Overview
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…
Powerful tool but beware of customer service
Outreach for Mass Prospecting.
A must have for sales
Outreach helps enablement
Outreach is the Sales Enablement Tool that Your Sales Team Needed Yesterday
Increased Sales with Outreach
great tool for outbound sales teams
Small-Medium Businesses Beware - Outreach doesn't want your business.
Outreach for sales
A sales person's best friend!
Outreach - the gold standard of sales enablement
Outreach is the perfect sales tool!
Great tool for Sales teams looking to amplify your efforts
Outreach is a best in class sales automation/cadence tool
Outreach is the bomb-diggity
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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28 people also want pricing
Alternatives Pricing
What is lemlist?
lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Outreach?
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach Screenshots
Outreach Videos
Outreach Integrations
- Microsoft Dynamics 365
- Microsoft Exchange
- Google Calendar
- LinkedIn Sales Navigator
- ZoomInfo Sales
- DiscoverOrg (discontinued)
- Vidyard
- Seismic
- Drift
- RingEX
- Bombora
- Terminus ABM Platform
- Demandbase One
- 6sense
- G2 Seller Solutions
- Orum
- Intercom
- LeanData
- Sendoso
- Alyce by Sendoso
- Highspot
- Workato
- BombBomb
- Tray.io
- Mediafly Coach360
- Chili Piper
- Dropbox DocSend
- Crunchbase
- The Okta Identity Cloud
- Lusha
- Domo
- OneLogin by One Identity
- Hull CDP, from MessageBird
- Aircall
- Sugar Sell (SugarCRM)
- Postal
- HubSpot CRM
- Reachdesk
- Mapbox
- Salesforce Sales Cloud
- Dialpad Ai Sales Center
- Showpad eOS®
- Crystal
- Dooly.AI
- Twilio SendGrid
- Opensense
- SalesIntel
- ZoomInfo Operations
- Regie.ai
- OneMob
- Hiplead
- Gmail
- Outlook
- Outlook Calendar
Outreach Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
Comparisons
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Reviews and Ratings
(844)Community Insights
- Business Problems Solved
- Recommendations
Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.
Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.
Attribute Ratings
Reviews
(1-5 of 5)- Automated Sequences.
- Integrations
- Sales Solutions.
- Reports
- Customer Service - zero support for small - medium businesses.
- Billing - billing is messy, and customer service for billing questions is pretty awful (if anyone is ever available).
- Bounce Rates - our bounce rates are through the roof when using Outreach which isn't a problem we have with HubSpot or Pardot.
- Integrations
- Ease of Use.
- Customer Service.
- Automates Outreach (positive).
- Wastes Time (negative).
Outreach is a best in class sales automation/cadence tool
- CRM Integrations
- Integration with Outlook
- Strong user experience
- Sequence (cadence) editing
- Team reporting
It is the administrative functions where Outreach is a little behind. The CRM integrations are great. No complaints there. But creating cadences (sequences) is a particular chore. Copying and changing the order of steps is a much more painful process than with Salesloft. Also the out-of-the-box reporting and analytics functions are average at best.
However, for the main audience -- the sales users -- Salesloft is a great sales automation tool, and probably the one I'd recommend first.
- CRM Integration
- Easy to use interface
- Sales Sequences
- Outlook integration
- We have not been able to document across-the-board productivity gains
- Online training
Outreach will 4-5x your sales outreach productivity
- Outbound sales task flow management
- Cold email personalization at scale
- Streamlining sales processes
- Email warm up services
- Team collaboration
- Sequence/task management
- CRM
- Call recording
- 4-5x increase in productivity
- SalesLoft, Playbooks and from XANT (formerly InsideSales.com)
- Cold email
- Cold calling
- CRM
- Although not perfect, we're able to use Outreach for managing our pipeline reports
- Again not perfect, but we use Outreach for our CRM
- N/A
- Product Features
- Product Usability
- Product Reputation
- Third-party professional services
- We have a unique use case since we're an outbound agency working with multiple accounts, so we required special set up
- Scheduling emails
- Call recording
- Analytics
The only system your SDR team will ever need
- Automating emails and using mail merge field to make custom emails
- A/B Testing
- Saving time by providing all the necessary data in one spot
- Process Automation
- Integration with Salesforce on the Account level could use some refinement
- The Dialer is not the best but it isn't required.
- Freed up time for Reps
- Reviews with Clients go smoother with the reporting (easier and more reliable reports within the system)
- Decreased tech spend by removing users from Salesforce that only needed Outreach
- Sales Development
- Email automation
- Prospect engagement and follow up
- It became the primary system for the SDR function
- Triggers and automation allowed us to reorganize our process
- Open API has allowed us to integrate with a number of different systems
- Fully automated Digital offerings
- SDR consulting
- Customer support - our reps at Outreach have engaged with us almost daily (if not every few days) and are extremely pleasant to work with. This is a huge aspect of our reasoning for purchasing Outreach compared to another product in the same market. (We even heard about their awesome support before our purchase.)
- Allowing the Sales Development Rep manager to accurately track behaviors of both her team and her team's contacts/leads. Outreach provides significant amounts of insight into data that we never could capture beforehand. It allows the manager to accurately and objectively evaluate her team's performance and also allowed us to implement good behaviors in terms of the sales cycle and engaging with prospects and rewarding those behaviors.
- Helping me, the Salesforce admin, understand the field mappings between Outreach and SFDC, sequence process and its relation to data in SFDC, and reporting on those metrics inside of SFDC.
- Sometimes the UI is overloaded when there are a ton of sequences used - this mainly concerns me, the SFDC admin, as I have to understand many services/applications that sit on top of SFDC and so it's sometimes hard to keep track. Other than that, I really don't have any complaints!
- We'd want to be able to accurately document the previous sequence and data/timestamps of those sequences - however, I've had to create a custom field in SFDC to log previous sequence names and timestamps because Outreach/SFDC doesn't natively support this.
- We've had faster lead conversion and increased employee efficiency.
- Outreach has provided us with the capability to make reports on leads/contacts transparent across the company, especially for our board meetings.
- Outreach has streamlined the engagement process for leads and contacts on the sales development team. They are now experienced with the tool, and the learning curve was very easy to hop over - it's a great product with a simply UI that's easy for anyone to jump onboard especially with a growing sales team in a growing company.
Plus, they sent us local cupcakes (my company is on the east coast and Outreach is based out of the west coast) as a thank you! Nobody can say "no" to the best local cupcakes around!