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Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal …
Overview
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…
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What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.outreach.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is lemlist?
lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle.
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach Screenshots
Outreach Videos
Outreach Integrations
- Microsoft Dynamics 365
- Microsoft Exchange
- Google Calendar
- LinkedIn Sales Navigator
- ZoomInfo Sales
- DiscoverOrg (discontinued)
- Vidyard
- Seismic
- Drift
- RingEX
- Bombora
- Terminus ABM Platform
- Demandbase One
- 6sense
- G2 Seller Solutions
- Orum
- Intercom
- LeanData
- Sendoso
- Alyce by Sendoso
- Highspot
- Workato
- BombBomb
- Tray.io
- Mediafly Coach360
- Chili Piper
- Dropbox DocSend
- Crunchbase
- The Okta Identity Cloud
- Lusha
- Domo
- OneLogin by One Identity
- Hull CDP, from MessageBird
- Aircall
- Sugar Sell (SugarCRM)
- Postal
- HubSpot CRM
- Reachdesk
- Mapbox
- Salesforce Sales Cloud
- Dialpad Ai Sales Center
- Showpad eOS®
- Crystal
- Dooly.AI
- Twilio SendGrid
- Opensense
- SalesIntel
- ZoomInfo Operations
- Regie.ai
- OneMob
- Hiplead
- Gmail
- Outlook
- Outlook Calendar
Outreach Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Comparisons
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Reviews and Ratings
(843)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.
Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
We leverage Outreach for outbound sales via sequences mixed with other solutions and technologies. Outreach helps us to automate the outbound sales process. I have built targeted campaigns and sequences for many different personas to keep things as personal as possible at scale. We are seeing the need for more customization and the demand for one-to-one messaging versus these mass mailers, which is making our need for Outreach a bit redundant.
- Automated Sequences.
- Integrations
- Sales Solutions.
- Reports
- Customer Service - zero support for small - medium businesses.
- Billing - billing is messy, and customer service for billing questions is pretty awful (if anyone is ever available).
- Bounce Rates - our bounce rates are through the roof when using Outreach which isn't a problem we have with HubSpot or Pardot.
- Integrations
- Ease of Use.
- Customer Service.
- Automates Outreach (positive).
- Wastes Time (negative).
We decided to leverage Outreach originally because it fit our needs in terms of sending emails at scale while also integrating other solutions and activities recorded within our Salesforce solution. Salesforce integration was a very important factor because that is where our CRM system resides. Unfortunately, we continue to have issues with their billing department, which refuses to take calls or answer questions, and because we are a small-scale team of 5, we are not offered any customer service support other than the automated chat feature, which is clumsy.
No, we did not purchase premium support because we only use the basic features of email outreach, software integrations, etc.
No
No - we have reached out multiple times, perhaps a dozen, and have not received feedback. We continue to encounter issues with billing access and reporting with zero support.
September 27, 2021
Outreach is a best in class sales automation/cadence tool
Score 8 out of 10
Vetted Review
Verified User
We adopted Outreach in our enterprise sales organization when the pandemic forced everybody to become an "inside" sales team. I was experienced with Salesloft and this was an exciting opportunity to implement their leading competitor, Outreach.io.
- CRM Integrations
- Integration with Outlook
- Strong user experience
- Sequence (cadence) editing
- Team reporting
- CRM Integration
- Easy to use interface
- Sales Sequences
- Outlook integration
- We have not been able to document across-the-board productivity gains
The Outreach user interface and integrations with Outlook email are best in class. The integration with Outlook is seamless and allows you to perform many tasks directly from Outlook without having to engage with the Outreach app.
- Online training
No
Yes
Yes
There were many times when I had questions or challenges with setup and programming of Outreach integrations or sequences. The Outreach team was always responsive, whether I was reaching out to our implementation specialist, the trainer, or just generically emailing support@outreach.io. For the integration with our CRM team, there was always a very knowledgeable person on the call from Outreach to answer questions.
September 10, 2021
Outreach will 4-5x your sales outreach productivity
Outreach is the sales development platform our organization uses for the outsourced outbound lead generation services we provide our clients. We use it to schedule/send cold emails, place and record cold calls, manage tasks, CRM, and for insights to optimize campaigns.
- Outbound sales task flow management
- Cold email personalization at scale
- Streamlining sales processes
- Email warm up services
- Team collaboration
- Sequence/task management
- CRM
- Call recording
- 4-5x increase in productivity
- SalesLoft, Playbooks and from XANT (formerly InsideSales.com)
Although all seem to have similar features these days, I found Outreach's UI/UX better than the others.
3
We have 3 sales reps that use Outreach.
We have no in-house manager of the Outreach product other than myself.
- Cold email
- Cold calling
- CRM
- Although not perfect, we're able to use Outreach for managing our pipeline reports
- Again not perfect, but we use Outreach for our CRM
- N/A
No
- Product Features
- Product Usability
- Product Reputation
We were looking for best of breed and Outreach has a good reputation and all the features we require.
I would evaluate some of the new emerging sales dev platforms.
- Third-party professional services
Aptitude8
Yes
Multiple phases were used to help implement.
Change management was minimal
We were a new company so there was no change management required.
- We have a unique use case since we're an outbound agency working with multiple accounts, so we required special set up
I have not purchased premium support, nor was I aware than it existed.
No
We had an issue where we registered the wrong email address to one of our users, which seems like an easy fix. But it required Outreach tech support who replied promptly and walked us through the steps to resolve.
- Scheduling emails
- Call recording
- Analytics
Outreach is used by our sales development team, so the folks that cold-call or contact our prospective customers before our account executives address the sale and/or contact person on the prospect account. While we use Outreach on the sales development side, we also have a panel inside of our Salesforce instance that provides lead/contact information and reporting data to our marketing team and our sales team. It's crucial to determine a contact/lead's behavior and engagement for the sales development team because the sales development representatives performance evaluations are dependent on their proactive engagement with contacts/leads through Outreach. Our reps have a minimum number of people that they add into an Outreach sequence daily to ensure that there is always a consistent flow of prospects receiving messaging. We also use Outreach to understand converted leads and week-over-week/month-over-month conversion rates as well as reporting in SFDC based on Outreach sequencing data.
- Customer support - our reps at Outreach have engaged with us almost daily (if not every few days) and are extremely pleasant to work with. This is a huge aspect of our reasoning for purchasing Outreach compared to another product in the same market. (We even heard about their awesome support before our purchase.)
- Allowing the Sales Development Rep manager to accurately track behaviors of both her team and her team's contacts/leads. Outreach provides significant amounts of insight into data that we never could capture beforehand. It allows the manager to accurately and objectively evaluate her team's performance and also allowed us to implement good behaviors in terms of the sales cycle and engaging with prospects and rewarding those behaviors.
- Helping me, the Salesforce admin, understand the field mappings between Outreach and SFDC, sequence process and its relation to data in SFDC, and reporting on those metrics inside of SFDC.
- Sometimes the UI is overloaded when there are a ton of sequences used - this mainly concerns me, the SFDC admin, as I have to understand many services/applications that sit on top of SFDC and so it's sometimes hard to keep track. Other than that, I really don't have any complaints!
- We'd want to be able to accurately document the previous sequence and data/timestamps of those sequences - however, I've had to create a custom field in SFDC to log previous sequence names and timestamps because Outreach/SFDC doesn't natively support this.
- We've had faster lead conversion and increased employee efficiency.
- Outreach has provided us with the capability to make reports on leads/contacts transparent across the company, especially for our board meetings.
- Outreach has streamlined the engagement process for leads and contacts on the sales development team. They are now experienced with the tool, and the learning curve was very easy to hop over - it's a great product with a simply UI that's easy for anyone to jump onboard especially with a growing sales team in a growing company.
We were looking at SalesLoft but had heard that it wasn't as scalable as Outreach. If I remember correctly, the cost was NOT less than the competitors, but still 100% worth the purchase. We also use Outreach in Gmail and we had heard from colleagues that SalesLoft didn't have an easy integration with Gmail or other systems we use. The customization of Outreach is more robust than its competitors' capabilities when it comes to creating unique sequences, applying novel use cases, and using their amazing support team to direct us along the way (as needed).
No
When I came onboard as the new SFDC admin, Outreach went out of their way to set up a call with me to go over their system and the integration between SFDC and Outreach. This single-handedly made me feel trust in our support folks at Outreach as well as familiarity with Salesforce that I hadn't had before (and of course familiarity with Outreach).
Plus, they sent us local cupcakes (my company is on the east coast and Outreach is based out of the west coast) as a thank you! Nobody can say "no" to the best local cupcakes around!
Plus, they sent us local cupcakes (my company is on the east coast and Outreach is based out of the west coast) as a thank you! Nobody can say "no" to the best local cupcakes around!