Outreach

Outreach

Top Rated
Score 8.7 out of 10
Top Rated
Outreach

Overview

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market...
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Recent Reviews

A sales person's best friend!

8 out of 10
March 15, 2022
For the sales team, we use it for setting cadence email sequences to not only track emails being sent but having that flow that sends …
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One stop shop Tool

10 out of 10
June 29, 2021
Outreach is used by the sales team and some members of CS. It is an extremely helpful tool for prospecting, staying organized, checking …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.outreach.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Outreach Sales Execution Platform Demo
11:13
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Product Details

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle.

Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.

Outreach Screenshots

Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.Screenshot of Outreach Kaia - AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.Screenshot of Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.Screenshot of Outreach Everywhere - Outreach is everywhere work happens, including Gmail and Salesforce.com.Screenshot of Outreach Success Plans provide complete visibility into a team’s deals at both a granular and big-picture level.Screenshot of Reporting - To improve results with actionable insights. Know the times, channels and sequences that reach prospects best.

Outreach Videos

Outreach Competitors

Outreach Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Salesloft, Gong, and Clari are common alternatives for Outreach.

Reviewers rate Usability highest, with a score of 9.2.

The most common users of Outreach are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 195)
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Score 1 out of 10
Vetted Review
Verified User
In my opinion, Outreach is well suited for an enterprise sales team of 50+ users - otherwise, I feel you are unseen/unheard/unappreciated, and customer support is not offered for smaller scale teams. Outreach is well suited for outbound sales that offer simple solutions that can be communicated quickly and efficiently via cold email outreach.
June 24, 2022

Outreach for sales

Brooks Reynolds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I would recommend this tool for most sales teams that can afford it and have the patience to train their employees in all it can do, especially if touching many prospects daily/weekly is a key metric for success. This will ultimately make your salespeople more efficient and profitable.
Score 8 out of 10
Vetted Review
Verified User
For a sales person, it works great in making my job easier when it comes to tracking and following up. When I am doing cold "calling" emails, I can send out 50 in a day if not more. What's great with Outreach is that it can do automatic following up based on the time duration I give (4 days, 1 week, 1 month, etc.) to send a follow up email and if the email was opened, it would get one email, if it wasn't a different email would be sent.
Katebah Al-Olefi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
SDRs who are outbounding accounts can really benefit from the sequences and how they have multiple steps. These include but are not limited to Linkedin messaging, calls, manual emails, and automated emails. It is key for SDRs and AEs to utilize all features, as they can test out messaging and keep track of all accounts they are going after.
Score 8 out of 10
Vetted Review
Verified User
I've implemented both Outreach and Salesloft. They are very similar tools, and my conclusion is that Outreach beats Salesloft in many areas, while being behind in a few. The Outreach user interface and Outlook integrations are best in class. In fact, the Outlook integration may be the #1 reason to choose Outreach. It's seamless, and allows you to perform many tasks directly from Outlook without having to engage with the Outreach app.

It is the administrative functions where Outreach is a little behind. The CRM integrations are great. No complaints there. But creating cadences (sequences) is a particular chore. Copying and changing the order of steps is a much more painful process than with Salesloft. Also the out-of-the-box reporting and analytics functions are average at best.

However, for the main audience -- the sales users -- Salesloft is a great sales automation tool, and probably the one I'd recommend first.
Connor Sullivan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
BDRs that have high call and email quotas. Not as appropriate for AEs that are not cold calling. Anyone who is calling mass amounts of people should use Outreach. The templates are great for less experienced sales teams that need guidance and expertise when it comes to writing good emails.
Christian Banach | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Outreach is a tremendous tool to keep sales reps organized and on task. It makes the process of outbound sales as frictionless as possible so reps spend more time selling and less time on admin tasks. Whether you have a large sales team or even one rep, Outreach is a valuable tool to maximize productivity.
June 29, 2021

One stop shop Tool

Score 10 out of 10
Vetted Review
Verified User
Outreach is incredible for sales and CS. It really makes it easy to keep track of your progress and processes with accounts, view history of communications, (literally) outreach to them via email and phone, bulk email, take call notes, record calls. You can purchase a phone number and I've never had an issue with the VOIP. Call quality is great and I love being able to see when people open up emails, read emails, click links etc. It makes following up after webinars really easy and methodical.
Score 10 out of 10
Vetted Review
Verified User
Outreach is great in terms of transactional calls and detailed reporting with large scale calls, however, for a more refined touch other platforms such as Zoom provide that face to face interaction for meetings that are sometimes required for a multi location- high value client. When you make those calls in Zoom however, they do not carry over to be tracked in Outreach. Therefore, if your working in a metrics based environment, where every call and and minutes can be synced to Salesforce reports, this capability to link Zoom and record talk time back to Salesforce would be a welcome addition!
Score 9 out of 10
Vetted Review
Verified User
I would highly recommend outreach for anyone that is looking to organize their outbound sales. Sales is a numbers game and require an extreme amount of organization to save time and to be the most effective. Outreach allows this to happen effortlessly. Outreach has helped grow our sales and help our team stay efficient. Our team loves Outreach.
Score 9 out of 10
Vetted Review
Verified User
Outreach is well-suited for first-touch prospecting efforts as well as nurture campaigns, which is what our team currently uses the software for. It provides great messaging and process control through the creation of sequences, which helps ensure that marketing's messaging is received by the prospect. It might be less suited for touchpoints further downstream in the sales cycle, when there is a greater need for customization and personalization related to that prospect's interactions, place is the sales funnel, etc.
Keith Dauper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
If you have a lean and/or junior sales staff; outreach is a great tool. Takes a while to get all the sequences built out but once you do it's a very seamless process. Also overlays with an auto dialer if an organization is using one of those. If your direct sales team isn't focused on top of funnel, it's overkill.
Score 10 out of 10
Vetted Review
Verified User
Outreach is well suited for large sales teams. It helps me stay organized, saves me time with the sequences I have built out, and for that reason I can't imagine doing my job without it. I love that my team can see who I'm reaching out to so we are all aligned. I cannot imagine a use case outside of this to be honest.
Score 10 out of 10
Vetted Review
Verified User
Outreach is well-suited for organizations that are targeting large audiences of prospects with important information. Outreach would work well for organizations with high call and email activity as it is easy to keep track of both in the dashboard and sequences. Outreach would also be great for small organizations that wanted to market to a large target audience.
Score 7 out of 10
Vetted Review
Verified User
It is well suited for any SDRs who handle a large number of accounts at one time. It allows you to see how far along each prospect is in each sequence. So if you have a lot of accounts that are far along in a sequence, you'll know they are less responsive.
Score 7 out of 10
Vetted Review
Verified User
Outreach is not intuitive to support/administer. It takes a bit of time to understand how to integrate and map the fields over. And there's automation (workflows) that takes a little while to understand. It is probably best suited to manage the sequence and routine tasks but not for automation of lead life cycle updates—those should be triggered by your marketing automation tool or Salesforce.
April 13, 2021

Outreach for the WIN!

Tanner Shaffer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have tried many outbounding solutions over the last few years such as SalesLoft, Hubspot, Pardot and Outreach. I prefer Outreach over all of them today and love that both our BDR and Sales teams continue to use it daily. We find more alignment between the BDRs and AEs and the ability to share great working sequences that are getting more open rates or response rates leading to better productivity and visibility.
Jordan Harnum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Outreach is very well suited for an outbound sales team that needs a tool to automate and organize their activity. It becomes a hub for all things SDR and is an outbound source of truth.

Outreach is less suited for marketing teams wanting to do mass email touches. It is more geared toward smaller batches and more personalization.
Score 9 out of 10
Vetted Review
Verified User
Outreach is great for BDR teams. If a large part of your business involves outbound prospecting, then Outreach is the way to go. If you want a full scale layer 2 for Salesforce, then I would look somewhere else. Outreach is lacking on the opportunity side of things.
Score 7 out of 10
Vetted Review
Verified User
It’s great for outreach to multiple contacts and casting a wide net. It keeps you organized when your prospect list is huge, but isn’t the best if you are strategically focused on just a few accounts or prospects. It is easy to use and fits BDR or SDR teams perfectly and is a natural part of their daily work flow.
Ron Toth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Using Outreach or similar software is like using a smartphone for the first time. It's impossible to go back to the older ways. AE's could maybe get by without it but the SDR team - if they aren't using software to manage their leads, a system like Outreach is needed. I would say any SDR team is incomplete without a software like Outreach.
Score 9 out of 10
Vetted Review
Verified User
If there is any kind of outbound sales team, Outreach is vital. It's adept at managing thousands of contacts and bringing a relationship history with each one. Customer Success teams benefit greatly from knowing the history of engagement with prospects as well. If you're strictly B2C, Outreach may not be fully necessary.
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