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Outreach

Outreach

Overview

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…

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Recent Reviews

TrustRadius Insights

Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal …
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A must have for sales

9 out of 10
June 22, 2023
Incentivized
I use Outreach every single day. I use it primarily to reach out cold to prospects I've never spoken to by adding them to a sequence. I …
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A sales person's best friend!

8 out of 10
March 15, 2022
For the sales team, we use it for setting cadence email sequences to not only track emails being sent but having that flow that sends …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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N/A
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What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.outreach.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

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What is lemlist?

lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.

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Product Details

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle.

Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.

Outreach Screenshots

Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.Screenshot of Outreach Kaia - AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.Screenshot of Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.Screenshot of Outreach Everywhere - Outreach is everywhere work happens, including Gmail and Salesforce.com.Screenshot of Outreach Success Plans provide complete visibility into a team’s deals at both a granular and big-picture level.Screenshot of Reporting - To improve results with actionable insights. Know the times, channels and sequences that reach prospects best.

Outreach Videos

Outreach Competitors

Outreach Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Salesloft, Gong, and Clari are common alternatives for Outreach.

Reviewers rate Usability highest, with a score of 9.2.

The most common users of Outreach are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(834)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.

Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.

Attribute Ratings

Reviews

(1-5 of 5)
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Christian Banach | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Outreach is the sales development platform our organization uses for the outsourced outbound lead generation services we provide our clients. We use it to schedule/send cold emails, place and record cold calls, manage tasks, CRM, and for insights to optimize campaigns.
  • Outbound sales task flow management
  • Cold email personalization at scale
  • Streamlining sales processes
  • Email warm up services
  • Team collaboration
Outreach is a tremendous tool to keep sales reps organized and on task. It makes the process of outbound sales as frictionless as possible so reps spend more time selling and less time on admin tasks. Whether you have a large sales team or even one rep, Outreach is a valuable tool to maximize productivity.
  • Sequence/task management
  • CRM
  • Call recording
  • 4-5x increase in productivity
  • SalesLoft, Playbooks and from XANT (formerly InsideSales.com)
Although all seem to have similar features these days, I found Outreach's UI/UX better than the others.
DiscoverOrg (discontinued), Winmo, LinkedIn Sales Navigator, Microsoft Teams, QuickBooks Online, QuickBooks Time (formerly TSheets)
3
We have 3 sales reps that use Outreach.
We have no in-house manager of the Outreach product other than myself.
  • Cold email
  • Cold calling
  • CRM
  • Although not perfect, we're able to use Outreach for managing our pipeline reports
  • Again not perfect, but we use Outreach for our CRM
  • N/A
I like Outreach, but I do wonder about new competitors that are 25-50% less expensive.
No
  • Product Features
  • Product Usability
  • Product Reputation
We were looking for best of breed and Outreach has a good reputation and all the features we require.
I would evaluate some of the new emerging sales dev platforms.
  • Third-party professional services
Aptitude8
Yes
Multiple phases were used to help implement.
Change management was minimal
We were a new company so there was no change management required.
  • We have a unique use case since we're an outbound agency working with multiple accounts, so we required special set up
Although we required a special setup, the process was quick. But we paid a lot for the implementation and didn't use 33% of the hours we purchased.
Overall I am pleased, but there are times I wish they were even more responsive since time is money in sales.
I have not purchased premium support, nor was I aware than it existed.
No
We had an issue where we registered the wrong email address to one of our users, which seems like an easy fix. But it required Outreach tech support who replied promptly and walked us through the steps to resolve.
I find Outreach's interface easy to understand. Between Outreach's training university and our internal training, our reps are ramped up within a week.
  • Scheduling emails
  • Call recording
  • Analytics
Jacquelyn Leahy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Outreach for our BD, AE, and Success teams.

Primarily, we are using it for cold outreach sequences, and it's made a huge impact on our pipeline creation. We've easily tripled pipeline since implementing 4 months ago, and no other sales engagement platform comes close to the phenomenal visibility and control Outreach offers. Best in class Salesforce integrations, smart OOO auto-detection, and dynamic fields will revolutionize your inside sales game.

As a bonus, onboarding new hires is a cinch because the playbooks are ready to go. My newest hire booked a cold meeting on her first day.
  • Sequences - Organize all the steps you want to take and deploy from one workflow. LinkedIn, Calls, Texts, Emails, and Voicemails all from one platform.
  • Triggers - Automate the ridiculous busy work clogging up your salespeople's lives - I have a trigger that "reads" titles and puts them in the appropriate persona-based sequence. Magic.
  • SFDC bi-directional sync. Seriously better than anything I've seen. So good.
  • Still working out the kinks with LinkedIn Sales Navigator activities.
  • Triggers and Rulesets - powerful but tricky to master. Not for the faint of heart - you'll need someone who wants to embrace Outreach to harness its power.
I ran a team on SalesLoft - it was always crashing and basically the bane of my existence. No control or visibility into what was going on, inconsistent SFDC sync, and abysmal support.

I've used Yesware, ToutApp, InsideSales.com, Contactually... nothing comes close to Outreach.

I think I now bleed purple.
It's a bit tricky to master, but you can grow with your instance. You don't need all the triggers and automation to get the bang for your buck.

They have great e-learning courses for beginner and intermediate learning, phenomenal support and an Influitive-powered advanced user forum that helps make the learning fun.
  • Increased meetings
  • Increased opportunities & pipeline
  • Increased outbound-sourced deals
Best best best in class in all of these areas. Seriously, SalesLoft seems like a comparative platform but it's just not even close.
7
1
  • Business Development
  • AE (Closing)
  • AM (Account Managment & Customer Success)
Yes
ToutApp - No longer supported, won't be supported in SFDC Lightning
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
Kiyoshi Kidd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Outreach as the main platform for our Sales Development Reps. At least 90% of the company is exclusively in Outreach and the only ones that remain in Salesforce are those that are full cycle sales execs or there are client requirements. It solves a lot of business issues, among them are the issues with reps wasting time sending emails, researching, planning out their day, losing prospects to the funnel due to poor follow up, email tracking, A/B testing etc. The list goes on and on.
  • Automating emails and using mail merge field to make custom emails
  • A/B Testing
  • Saving time by providing all the necessary data in one spot
  • Process Automation
  • Integration with Salesforce on the Account level could use some refinement
  • The Dialer is not the best but it isn't required.
Outreach is amazing for the SDR role in my experience and it needs an additional CRM at the moment if you work as an Account Exec handling the prospect to the close. It should not be used as a marketing automation alternative.
If you have someone managing the backend and have proper training with Outreach, then it is an AMAZING platform. The CSMs are great for getting for getting you started and the online resources and training has greatly improved in the past few months. There is a bit of a learning curve but learning the platform is definitely worth the payoff in the end.
  • Freed up time for Reps
  • Reviews with Clients go smoother with the reporting (easier and more reliable reports within the system)
  • Decreased tech spend by removing users from Salesforce that only needed Outreach
It may sound like an odd comparison but for our business case, Outreach was all we needed. It was easier to use than Salesforce, they work with us on implementation and paid attention to our needs. Salesforce wasn't as necessary when the majority of our sales team serves the SDR role. We were using this huge CRM program and using just a tiny sliver and Outreach did that better.
50
Our Sales Development Representatives live in Outreach. We have a few people in our company serving an AE role for some of our clients that also use Outreach but they mix it with Salesforce to complete the sales cycle. Internally, our business development team use Outreach. The CSMs use Outreach for client calls to share reporting and our Sales Managers also use it for coaching reps.
3
In order to have a successful in-house support team, you need to have people who have worked in the system as end users to understand the process and workflow. To reach its fullest potential, I would recommend having at least one dedicated person to handle system administration and having folks monitor campaign results based on opens, clicks, and replies and have guidelines in place when introducing new content. You need to have people that have an impeccable attention to detail and like to discover new ways to creatively use the system.
  • Sales Development
  • Email automation
  • Prospect engagement and follow up
  • It became the primary system for the SDR function
  • Triggers and automation allowed us to reorganize our process
  • Open API has allowed us to integrate with a number of different systems
  • Fully automated Digital offerings
  • SDR consulting
Outreach has become the main platform for our SDRs. I haven't found a better alternative yet.
No
We have a well trained internal team here that can handle most support issues that arise. The premium option is available but we don't feel we need the additional assistance.
I have yet to have a negative experience with support. They are friendly, act like human beings, are smart, well trained, know where to find the answers, and are overall the most pleasing support team I have ever had the pleasure of working with.
Yes
Yes
January 31, 2018

Outreach is it!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Outreach to help automate some sales processes, like certain follow up tasks and some first point of contact for inbound leads/requests. We also use Outreach for marketing purposes. We are able to utilize the one to many capabilities of Outreach for outbound contacting. The automation pieces of Outreach have been great for our sales team.
  • Being able to use the trigger function within Outreach allows us to contact more leads, and not let some fall through the cracks.
  • Outreach email automation is great. You create the email sequences and criteria, and from there it can just run automatically.
  • Outreach needs to be able to sync with more software and applications.
Outreach is suited for any sales/sales development team that is wanting to reach more leads and contacts. Your marketing department could definitely use Outreach as well. It has great capabilities for the one to many scenarios, and also targeted prospecting.
It is very usable. We have had a great time adapting it to our current workflows, and also changing up some of the current workflows to incorporate it. There are only a couple people here using it, but we have tried really hard to use it for just about every aspect of our sales routine.
  • We have increased outbound demos/opportunities by over 300%
  • The deals that close through outbound/Outreach efforts have a higher MRR on average
  • We've been able to open up more free time for our sales team by automating some of the follow-up work they would have been doing
2
We use Outreach with our Sales and Marketing units.
1
Anyone can learn to use Outreach, but it's important to have an open and creative mind when using it. The potential is there, but the user is so much more important.
  • Automating follow up tasks for leads
  • Reaching outbound leads with a 1 to many approach
  • Target prospecting
  • Using the trigger function to automate our sales team follow up
it's a great tool for us. It allows us to reach more prospects and close more deals.
Don Torrance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach is being used for both our Inside Sales team and our Sales Development team. It allows us to easily organize our entire prospecting cycle from start to finish.
  • An intuitive and user-friendly tool that makes organizing Outreach touch points so quick and easy.
  • Great insights and reporting on every resource used by sales teams in Outreach.
  • I noticed Outreach is on top of what's happening in the marketplace and they've launched a new product feature almost every month.
  • I'd like to have the voicemail drop feature. They announced it would be coming months ago but haven't seen this feature yet.
  • I'd like an easier way to edit a sequence that has prospects in the cycle. We should be able to edit the sequence and not have to either remove them from the sequence or have to clone it.
Outreach is well suited for sales teams who are doing prospecting for new clients. It's not necessarily well suited for customer service teams who are managing existing clients on a regular basis.
So easy and user-friendly. I'm a big fan.
  • We have 2x the amount of opportunities.
  • Our pipeline increased by 20%.
Outreach is the best sales tool I've found. It saves us a ton of time and makes prospecting easy.
5
Our Sales Development and Inside Sales team both use the product.
5
  • Inside Sales team prospecting
  • Sales Development team prospecting
  • Advanced reporting to know when the best times are to reach out to prospects.
  • Sharing our Outreach calendar directly within our emails so that prospects can easily schedule times for us to call them.
  • Voicemail drop, I hope!
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I wouldn't do anything differently.
  • Implemented in-house
Yes
Change management was minimal
  • None
None
  • Creating sequences.
  • Creating templates.
  • Viewing reporting.
  • Adding new prospects to Outreach.
  • Editing sequences.
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