Name: AudienceView Professional
Author: AudienceView

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Integrated Workplace Management (IWMS)

PDF Editors

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Composable Infrastructure

Data Collaboration

Deception Technology

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

LAN Switches

Network Performance Monitoring

Remote Desktop

Robotic Process Automation (RPA)

SaaS Backup

Service Desk Outsourcing

Software Asset Management

Storage Management

Telecom Expense Management (TEM)

User Virtualization

Vector Databases

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Digital Content Creation

Email Deliverability

Email Marketing

Employee Advocacy

Headless CMS

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Awards Management

Card Management

Dealer Management

Healthcare Learning Management

Investment Portfolio Management

Medical Scheduling

Retail Analytics

Text Analysis

Vertical-Specific

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### Ticketing and Sales
Users generally praise AudienceView Professional for its robust ticketing setup and sales functionality. The system's flexibility in setting up sections, pricing, discounts, and time-constrained offers has been highlighted as a significant advantage. Additionally, the ease of closing off sections, holding seats for special guests, and processing ticket sales efficiently through the website have been commended. However, some users have expressed concerns about the navigation within the ticketing setup, particularly the lack of a single view of the entire theater, which can lead to slower transactions and occasional clerical errors. Despite these minor drawbacks, the reporting capabilities of AudienceView Professional have been widely lauded for being super-robust, highly customizable, and providing valuable insights into customer behavior and sales performance.

### Box Office Operations
Users generally find AudienceView Professional's box office operations to be efficient and user-friendly. They appreciate the software's ease in processing single ticket sales and the increase in online purchases, which streamlines ticket office operations. However, some users express concerns about limitations such as the inability to connect a cash drawer and the lack of a feature to view the entire seating map at once in the sales program. Despite these drawbacks, users acknowledge the software's potential to reduce the need for extensive box office staff and its ability to facilitate the application of promo codes by patrons. Additionally, users highlight the software's capability to collect detailed demographics of patrons and integrate fundraiser campaigns into the checkout process, enhancing the overall box office experience.

### Pricing and Discounts
Users have expressed mixed feelings about the pricing and discounts capabilities of AudienceView Professional. While some appreciate the flexibility in setting up pricing structures and discounts, others find the navigation cumbersome, especially when applying discounts or setting limits on discounted tickets. The ability to customize reports related to pricing and discounts is seen as a significant strength, although some users have suggested improvements such as making discount codes more prominent and implementing features to limit the number of discounted tickets available for specific performances.

### Customer and Patron Management
Users consistently highlight the ease of use and responsiveness of AudienceView Professional's customer service team. While some reviewers mention minor issues with terminology and automated receipts, the overall sentiment leans towards positive experiences with customer and patron management. The software's ability to streamline communication with patrons, generate detailed reports, and facilitate online sales and donations are key strengths noted by users. Despite a few challenges, such as occasional difficulties in finding answers in the FAQ section, the majority of reviewers appreciate the platform's user-friendly interface and robust features for managing patrons effectively.

### Customer Service and Support
Users consistently praise AudienceView Professional's responsive and helpful customer support, enhancing their experience with the software. The customer service team is commended for their courteous and knowledgeable assistance, always ensuring that users' queries are promptly addressed. Additionally, reviewers appreciate the wealth of resources and ongoing webinars provided by the support staff, enabling users to maximize the product's potential. The general sentiment among users is that AudienceView Professional's customer service and support capabilities are a significant asset, contributing positively to their overall satisfaction with the software.

### Donor and Donation Management
Users consistently praise AudienceView Professional's donor and donation management capabilities, highlighting the ease of tracking donors alongside event ticket purchases and the effectiveness of integrated reporting. The system's ability to streamline donation processes, cultivate donor relationships, and provide comprehensive donor history at a glance has been particularly beneficial for organizations. Additionally, users appreciate the platform's responsiveness to requests for enhanced features and its continuous evolution to better serve fundraising goals.

### Event Scheduling and Management
While some users appreciate the detailed reporting and flexibility offered by AudienceView Professional for event scheduling and management, others have highlighted concerns about the lack of certain features like the ability to run promotions across all events easily. The program's user-friendly interface has been praised, but there are suggestions for improvements in terms of intuitiveness and reporting flexibility. Ultimately, opinions on AudienceView Professional's event scheduling and management capabilities vary among reviewers.

### Seating Management
Opinions on AudienceView Professional's seating management features vary among reviewers. While some users appreciate the flexibility in choosing seating arrangements and packaging options, others express frustration with the inability to print seating charts directly. The program's custom seating charts have been praised as a valuable tool, particularly during the pandemic, although there have been reported issues with the new seating chart rollout. Users seem to have mixed feelings about the effectiveness and compatibility of the seating management system within AudienceView Professional.

### Performance and Event Tracking
Users consistently praise AudienceView Professional's efficiency and accuracy in performance and event tracking tasks. The software's ability to streamline tracking and reporting processes has garnered positive feedback, with users noting a significant reduction in errors and time spent on these activities. Additionally, the platform's user-friendly design and ease of use have contributed to a near-zero error rate, enhancing overall user experience. Despite some minor suggestions for improvement, such as the ability to print seating charts directly, the general sentiment remains highly favorable towards AudienceView Professional's performance and event tracking capabilities.

Users of AudienceView have made several recommendations based on their experiences with the product. The most common recommendations include:

- Utilize the support provided by AudienceView whenever needed. Users suggest taking advantage of the support offered by AudienceView whenever assistance is required. This can help resolve any issues or queries that may arise during the ticketing and class registration process.

- Improve response time and availability of live support. Some users have suggested that AudienceView could enhance its live support by improving response times and increasing availability. This would ensure a more efficient and timely resolution for any support-related issues.

- Follow the educational program provided by AudienceView. Users advise following the educational program provided by AudienceView to maximize the benefits of using the platform. This program likely offers valuable insights and best practices for optimizing operations related to ticketing and class registrations.

It is worth mentioning that some users have expressed nostalgia for Ovations, a previous version of the software, which they considered better than the current version. Additionally, some users find AudienceView particularly useful for small theaters.

AudienceView Professional is an all-inclusive, reliable ticketing platform that addresses several business challenges. The software enables the creation of coded tickets, allowing patrons to apply promos and fundraiser campaigns at checkout, which increases revenue streams for event organizers. AudienceView Professional helps reduce box office staff and generates well-organized reports on bookkeeping, making it easier for users to stay on top of their finances. Moreover, the system collects detailed patron demographics and enables contact tracing during COVID-19.

With AudienceView Professional, users can also search for client orders easily via several means and track subscribers' seating for events. The software eliminates the need for manual membership renewals as it automatically renews memberships annually. The integrated reservation system manages seating charts and donations, while users can pull reports that provide data to make informed decisions. Furthermore, the platform allows for easy event setup and point-of-sale use, better pre-and post-event communications with patrons, and supports paper and digital print-out tickets.

User-friendly interface: Many reviewers have found the software to be exceptionally user-friendly, even for short-term employees. The software's straightforward and intuitive design has made it easy for users to pick up quickly and teach others with ease.

Flexible options: Several users praised the software's flexibility in terms of program choices, seating arrangements, packaging options, VIP events, special offers, pre-sales codes, and multiple ticket tiers. This feature has allowed them to streamline their ticket sales and generate comprehensive reports easily.

Donor management: Users appreciated OvationTix's ability to keep track of donor activity such as donations, attendance at shows, product purchases like auction wins or merchandise sales. Additionally, the software allows sorting donors by category or campaign while having multiple donor campaigns for various projects.

Confusing User Interface: Many users have found the user interface of AudienceView Professional to be confusing and not intuitive. They feel that it takes some time to learn the system, and some actions require too many clicks or too much navigation which slows down the process.

Lack of Certain Features: Some users miss certain features from previous software such as an app to scan tickets or the ability to print a seating chart without taking a screenshot. The program lacks certain features, like a single view of the entire theater, and this has been disappointing for some users.

Technical Issues: Some users have experienced technical issues with AudienceView Professional, such as frequent outages, slow responses to questions or difficulty merging lists of patrons. These issues have caused frustration among affected customers.

OvationTix is an event management platform that combines ticketing with dynamic pricing and fundraising with member segmentation and marketing into a CRM environment complete with patron history and full support for tasks, notes, and other CRM features, with automation built in around many tasks. The platform is now offered by AudienceView since the company acquired OvationTix with Theatermania in July 2017.

OneCause supports fundraising with online and event fundraising solutions that help nonprofits reach more and raise more. Since 2008, OneCause states they have helped 14,000 cause-driven organizations to raise over $8B through more than 90,000 fundraising events and campaigns.

OneCause

Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and is headquartered in New York and Tel-Aviv.

AudienceView Professional

Event Management platforms is used to manage events, from planning to registration and ticketing, to apps for attendees.

Event Management

AudienceView

AudienceView Professional  All in one

Virtual Event

These are features for Virtual Event software.

Registration, RSVP, and ticketing

Attendees can register, RSVP, and/or purchase tickets for the event in advance

Email marketing

Personalized email marketing to registered attendees, either within the software or through integrations

Livestreaming

Events can be broadcast live to hundreds or thousands of attendees

Audience engagement

Interactive features like live chat, polls, Q&A, and gamification

Event recording

Events can be recorded so that attendees can rewatch presentations at a later time

Virtual booths

Sponsors can set up customizable virtual booths that attendees can visit

Networking

Video and text chats specifically for attendee networking are available

Event analytics

Analytics and reporting (e.g., total attendee counts at individual presentations and booths, satisfaction with presentations) are available to help determine the success of events

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Audience polling

Attendees can ask questions during the presentation.

Meeting space storage

Includes cloud storage space for files related to the meeting, which is accessible to presenters, attendees, and/or participants.

Annotation

Presenters and/or participants can make real-time annotations to presentation content, such as slides.

Remote support features

Includes features for remote support, such as remote control of mobile devices.

Handouts

Administrators of online events can distribute handouts or other supplemental, digital materials to event attendees.

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

Branding options

Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)

Integration to Marketing Automation

Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.

Attendee list export

The ability to export lists of event participants.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Participant list

Participants can see a list of other participants.

Confidential attendee list

Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

Secure file sharing

File sharing capabilities are secure for sensitive data.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

End meetings

Integrates with social media

Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

Record meetings / events

Meetings and webinars can be recorded for playback.

Dial-in attendance

Invitations include a phone number that attendees can to dial into meetings (audio-only).

Online attendance

Invitations include a link for attendees to listen/view/participate in meetings from their internet browsers.

Mute

Attendees have the option to mute themselves during meetings.

Slideshows

Presenters can present slideshows during the meeting within the web conferencing platform.

AudienceView Professional

Overview

What is AudienceView Professional?