AudienceView Professional

User-friendly interface: Many reviewers have found the software to be exceptionally user-friendly, even for short-term employees. The software's straightforward and intuitive design has made it easy for users to pick up quickly and teach others with ease.

Flexible options: Several users praised the software's flexibility in terms of program choices, seating arrangements, packaging options, VIP events, special offers, pre-sales codes, and multiple ticket tiers. This feature has allowed them to streamline their ticket sales and generate comprehensive reports easily.

Donor management: Users appreciated OvationTix's ability to keep track of donor activity such as donations, attendance at shows, product purchases like auction wins or merchandise sales. Additionally, the software allows sorting donors by category or campaign while having multiple donor campaigns for various projects.

Confusing User Interface: Many users have found the user interface of AudienceView Professional to be confusing and not intuitive. They feel that it takes some time to learn the system, and some actions require too many clicks or too much navigation which slows down the process.

Lack of Certain Features: Some users miss certain features from previous software such as an app to scan tickets or the ability to print a seating chart without taking a screenshot. The program lacks certain features, like a single view of the entire theater, and this has been disappointing for some users.

Technical Issues: Some users have experienced technical issues with AudienceView Professional, such as frequent outages, slow responses to questions or difficulty merging lists of patrons. These issues have caused frustration among affected customers.

Users of AudienceView have made several recommendations based on their experiences with the product. The most common recommendations include:

• Utilize the support provided by AudienceView whenever needed. Users suggest taking advantage of the support offered by AudienceView whenever assistance is required. This can help resolve any issues or queries that may arise during the ticketing and class registration process.

• Improve response time and availability of live support. Some users have suggested that AudienceView could enhance its live support by improving response times and increasing availability. This would ensure a more efficient and timely resolution for any support-related issues.

• Follow the educational program provided by AudienceView. Users advise following the educational program provided by AudienceView to maximize the benefits of using the platform. This program likely offers valuable insights and best practices for optimizing operations related to ticketing and class registrations.

It is worth mentioning that some users have expressed nostalgia for Ovations, a previous version of the software, which they considered better than the current version. Additionally, some users find AudienceView particularly useful for small theaters.