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Paddle

Score5.1 out of 10

15 Reviews and Ratings

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What is Paddle?

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

Categories & Use Cases

Media

Padddle Payment Gateway

Reviews

What users are saying about Paddle.
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Been great so far

Incentivized
Verified User
C-Level Executive in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, also we wanted to implement the least amount of payment processors and don't have to worry about different country legislations. Paddle made this process easy for us, taking care of the legislations and VAT in the countries we offer our solution.

Pros

  • Taking care of the relation with government entities and compliance in each country.
  • They take care of the VAT for us.
  • It gives the tools to scale to other countries being able to charge your users in different parts of the world.

Cons

  • The inclusion of more currencies (CLP)
  • Some users cannot pay with prepaid cards

Return on Investment

  • Volume of purchases
  • Return on investment
  • Being able to charge our users in different countries
  • Don't have to worry about other country legislations

Other Software Used

Vue.js, Zoho Books, Linear App

They don't pay out vendors on time

Verified User
Executive (1-10 employees employees)

Use Cases and Deployment Scope

I've been using their service for a few years and their support has gotten progressively worse up to the point where they don't pay out vendors on time. Getting any kind of meaningful response from support is borderline impossible and it takes them at least a day to respond even in the most trivial cases. They only have email support. No phone or live chat. My current ordeal has been going on for over 10 days and has gotten to the point where I did not get paid on time purely due to Paddle's negligence. I reminded them I plead, I was polite but that's not the way to resolve anything with them. If you need a reliable merchant of records avoid Paddle and find somebody else.

Pros

  • their fees are decent

Cons

  • borderline non-existent support
  • vendors don't get paid on time
  • no phone support

Return on Investment

  • we didn not get paid out in time

Payouts Late or Missing/Support taking weeks to reply

Verified User
Project Manager in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

In my opinion, really bad seller support. Tickets open for nearly a month now with a

total of 4 responses of support. I think that the API is missing some crucial

information, same for the documentation. Implementation was easy enough, though not worth it in the long run. Fees are moderate.

Pros

  • Implementation
  • Fees

Cons

  • Seller/Customer Support.
  • API Documentation.

Return on Investment

  • Positive on payment processing.
  • Ease of payment processing.

Paddle Review

Incentivized
Ben LachmanView profile
Principal in Engineering at Potential Labs (1-10 employees employees)

Pros

  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).

Cons

  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.

Return on Investment

  • Increased sales due to abandoned cart recovery emails, etc.
  • Allowed us to experiment with novel in-app "reward for sharing" purchase incentives
  • Reduced VAT and customer sales support cost to close to zero.

Other Software Used

Fusion 360, DocuSign, DocSend

Great for macOS and browser extensions

Incentivized
Andrew LiakhView profile
Co-founder / Everything in Product Management at Twopeople Software (1-10 employees employees)

Pros

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks

Cons

  • Paddle support can be better
  • Paddle documentation lacks some important information
  • Mac analytics is very basic and limited

Return on Investment

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.

Alternatives Considered

Stripe

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