TrustRadius
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.Paddle ReviewPaddle is a used across Nice Mohawk's mac software titles and was used for analytics in additional mobile products. It presents an integrated sales experience for our customers along with a comprehensive backend that handles payments processing, subscriptions, analytics, and multiplatform SDKs. It 100% satisfies our sales pipeline management as an indie µISV. In particular, their attention to streamlining and optimizing the purchase experience for the customer is highly attractive when compared to the hamhanded interfaces of many other offerings in the space.,Super easy to implement SDKs across supported platforms that support modern interface paradigms. Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything. Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales. Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).,Analytics could support more flexible analysis of reported data and better custom events. More customization of the drop in purchase UI on the web without the need for a full custom site integration. Sometimes communication from their front line support staff has gone to the wrong address.,10,Increased sales due to abandoned cart recovery emails, etc. Allowed us to experiment with novel in-app "reward for sharing" purchase incentives Reduced VAT and customer sales support cost to close to zero.,,Fusion 360, DocuSign, DocSend,$20,000 to $100,000,B2CGreat for macOS and browser extensionsWe use Paddle in our browser extensions to provide in-app purchase functionality. We also use Paddle and DevMate integration to sell licenses for our macOS application. It handles trials, as well as blocking the app usage if the user didn’t provide a license. We also use Paddle for in-app analytics for our Mac App Store app to collect user behavior data.,macOS application licensing/trials JavaScript-based purchase page for web Webhooks,Paddle support can be better Paddle documentation lacks some important information Mac analytics is very basic and limited,8,Paddle takes only 5% of sales, in comparison to 30% as Apple does. We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.,Stripe,$20,000 to $100,000,B2CWant to proceess recurring billing? Go with Paddle.We started using Paddle for our recurring billing at Iconscout. Being an Indian startup it's difficult to get a recurring payment gateway, thus we opted for Paddle who provides this feature. Now, we're using Paddle for all our transactions.,Recurring billing Zero failure ratio Good customer support Easy to implement,More detailed dashboard Invoicing feature for accepting direct payments It's better if they can offer lower transaction rates,10,We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.,PayPal Payments, Stripe and FastSpring,PayPal Payments,$20,000 to $100,000,Both
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Paddle
3 Ratings
Score 9.3 out of 101
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Paddle Reviews

Paddle
3 Ratings
Score 9.3 out of 101
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Reviews (1-3 of 3)
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Ben Lachman profile photo
June 14, 2018

"Paddle Review"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Paddle is a used across Nice Mohawk's mac software titles and was used for analytics in additional mobile products. It presents an integrated sales experience for our customers along with a comprehensive backend that handles payments processing, subscriptions, analytics, and multiplatform SDKs. It 100% satisfies our sales pipeline management as an indie µISV. In particular, their attention to streamlining and optimizing the purchase experience for the customer is highly attractive when compared to the hamhanded interfaces of many other offerings in the space.
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.

In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Read Ben Lachman's full review
Andrew Liakh profile photo
June 11, 2018

Paddle Review: "Great for macOS and browser extensions"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Paddle in our browser extensions to provide in-app purchase functionality. We also use Paddle and DevMate integration to sell licenses for our macOS application. It handles trials, as well as blocking the app usage if the user didn’t provide a license. We also use Paddle for in-app analytics for our Mac App Store app to collect user behavior data.
  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
  • Paddle support can be better
  • Paddle documentation lacks some important information
  • Mac analytics is very basic and limited
Paddle is perfect if you want to sell your macOS app from your website. It’s also very good if you want to provide in-app purchases in your web application or browser extension. It’s easy to integrate and the integration rarely needs any changes. It won’t be as good for e-commerce.
Read Andrew Liakh's full review
Tarun Mangukiya profile photo
June 08, 2018

Review: "Want to proceess recurring billing? Go with Paddle."

Score 10 out of 10
Vetted Review
Verified User
Review Source
We started using Paddle for our recurring billing at Iconscout. Being an Indian startup it's difficult to get a recurring payment gateway, thus we opted for Paddle who provides this feature. Now, we're using Paddle for all our transactions.
  • Recurring billing
  • Zero failure ratio
  • Good customer support
  • Easy to implement
  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Paddle is adequate for Indian SaaS companies who have a majority of their customer base outside of India. It's really easy to integrate and has good customer support. If your targeted audience is regional then you should probably look for a local alternative.
Read Tarun Mangukiya's full review

Paddle Scorecard Summary

Feature Scorecard Summary

Product catalog & listings (1)
9
Product management (2)
9.0
Branding (2)
7.5
Mobile storefront (2)
9.5
Product variations (2)
9.0
Website integration (3)
10.0
Visual customization (2)
6.5
CMS (1)
9
Abandoned cart recovery (2)
9.5
Checkout user experience (3)
10.0
eCommerce security (2)
10.0
Promotions & discounts (2)
8.0
Personalized recommendations (1)
9
Multi-site management (1)
10
Order processing (3)
10.0
Inventory management (1)
8
Custom functionality (1)
8

About Paddle

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.
Categories:  Recurring Billing,  Ecommerce

Paddle Technical Details

Operating Systems: Unspecified
Mobile Application:No