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Paddle

Paddle

Overview

What is Paddle?

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

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Recent Reviews

TrustRadius Insights

Paddle is utilized by Nice Mohawk's mac software titles and other mobile products for comprehensive analytics. Users appreciate how it …
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Been great so far

9 out of 10
December 01, 2022
Incentivized
We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, …
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Popular Features

View all 20 features
  • Website integration (6)
    8.3
    83%
  • Order processing (6)
    7.5
    75%
  • Product management (5)
    7.2
    72%
  • Checkout user experience (6)
    7.1
    71%
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Pricing

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Custom

custom pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.paddle.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

5.4
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.3
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

6.9
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

5.3
Avg 7.8
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Product Details

What is Paddle?

Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

The Paddle Platform provides an optimal checkout experience will convert more inbound leads, scale sales-assisted invoicing to more business accounts, and add subscription billing to better retain and expand customer base. The Finance Layer ensures companies get as much revenue as possible, while remaining secure and globally compliant. Transactions between multiple payment partners dealing with sales tax compliance are covered and proteced against fraud. The Revenue Data Layer acts as a single "source of truth." So whether reports are run through Paddle or connect to another tool, data is reliable.

Paddle Screenshots

Screenshot of Padddle Payment Gateway

Paddle Video

Paddle: The Best Way to Sell Software

Paddle Competitors

Paddle Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

IBM Digital Commerce and Chargebee are common alternatives for Paddle.

Reviewers rate Promotions & discounts highest, with a score of 8.9.

The most common users of Paddle are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(14)
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Reviews

(1-6 of 6)
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December 01, 2022

Been great so far

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, also we wanted to implement the least amount of payment processors and don't have to worry about different country legislations. Paddle made this process easy for us, taking care of the legislations and VAT in the countries we offer our solution.
  • Taking care of the relation with government entities and compliance in each country.
  • They take care of the VAT for us.
  • It gives the tools to scale to other countries being able to charge your users in different parts of the world.
  • The inclusion of more currencies (CLP)
  • Some users cannot pay with prepaid cards
Paddle is a great way to expand quickly to other countries without the barrier of how you charge your users in different parts of the globe. Also, the way they manage the relations with country legislations, so you don't have to, is a no-brainer (the only throwback is that you cannot recover that VAT to use in your company as a credit).
In our case is not 100% suited for us. In the idea of just implementing and starting working with it, we had to create some way of showing prices in CLP to our users, and that convert to USD and charge that to our users. The fees are an area where Paddle can improve, considering that other providers like Stripe have fees of almost half.
Score 3 out of 10
Vetted Review
Verified User
In my opinion, really bad seller support. Tickets open for nearly a month now with a total of 4 responses of support. I think that the API is missing some crucial information, same for the documentation. Implementation was easy enough, though not worth it in the long run. Fees are moderate.
  • Implementation
  • Fees
  • Seller/Customer Support.
  • API Documentation.
In my experience as a seller, I did not receive my payout for a month, now I'm in the 2nd month of not getting it including this month which might also not be paid out. I did not get any information about it before I contacted them through email (beforehand contacted thru live chat). Generally would not recommend it to anyone searching for a stable company with good communication.
Score 1 out of 10
Vetted Review
Verified User
I've been using their service for a few years and their support has gotten progressively worse up to the point where they don't pay out vendors on time. Getting any kind of meaningful response from support is borderline impossible and it takes them at least a day to respond even in the most trivial cases. They only have email support. No phone or live chat. My current ordeal has been going on for over 10 days and has gotten to the point where I did not get paid on time purely due to Paddle's negligence. I reminded them I plead, I was polite but that's not the way to resolve anything with them. If you need a reliable merchant of records avoid Paddle and find somebody else.
  • their fees are decent
  • borderline non-existent support
  • vendors don't get paid on time
  • no phone support
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
June 14, 2018

Paddle Review

Ben Lachman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paddle is a used across Nice Mohawk's mac software titles and was used for analytics in additional mobile products. It presents an integrated sales experience for our customers along with a comprehensive backend that handles payments processing, subscriptions, analytics, and multiplatform SDKs. It 100% satisfies our sales pipeline management as an indie µISV. In particular, their attention to streamlining and optimizing the purchase experience for the customer is highly attractive when compared to the hamhanded interfaces of many other offerings in the space.
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.

In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Andrew Liakh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Paddle in our browser extensions to provide in-app purchase functionality. We also use Paddle and DevMate integration to sell licenses for our macOS application. It handles trials, as well as blocking the app usage if the user didn’t provide a license. We also use Paddle for in-app analytics for our Mac App Store app to collect user behavior data.
  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
  • Paddle support can be better
  • Paddle documentation lacks some important information
  • Mac analytics is very basic and limited
Paddle is perfect if you want to sell your macOS app from your website. It’s also very good if you want to provide in-app purchases in your web application or browser extension. It’s easy to integrate and the integration rarely needs any changes. It won’t be as good for e-commerce.
Tarun Mangukiya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We started using Paddle for our recurring billing at Iconscout. Being an Indian startup it's difficult to get a recurring payment gateway, thus we opted for Paddle who provides this feature. Now, we're using Paddle for all our transactions.
  • Recurring billing
  • Zero failure ratio
  • Good customer support
  • Easy to implement
  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Paddle is adequate for Indian SaaS companies who have a majority of their customer base outside of India. It's really easy to integrate and has good customer support. If your targeted audience is regional then you should probably look for a local alternative.
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