Paddle

Paddle

Score 5.7 out of 10
Paddle

Overview

What is Paddle?

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.
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Recent Reviews

Been great so far

9 out of 10
December 01, 2022
We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, …
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Verified User
C-Level Executive
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Popular Features

View all 20 features
  • Website integration (6)
    8.0
    80%
  • Order processing (6)
    6.4
    64%
  • Product management (5)
    6.4
    64%
  • Checkout user experience (6)
    6.4
    64%

Reviewer Pros & Cons

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Verified User
C-Level Executive in Corporate
Accounting Company, 1-10 employees
Verified User
Project Manager in Information Technology
Computer Software Company, 1-10 employees

Video Reviews

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Pricing

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Custom

custom pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.paddle.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Paddle: The Best Way to Sell Software
01:54
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

4.6Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

6.4Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

5.7Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

5.6Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

4.4Avg 7.8
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Product Details

What is Paddle?

Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

The Paddle Platform provides an optimal checkout experience will convert more inbound leads, scale sales-assisted invoicing to more business accounts, and add subscription billing to better retain and expand customer base. The Finance Layer ensures companies get as much revenue as possible, while remaining secure and globally compliant. Transactions between multiple payment partners dealing with sales tax compliance are covered and proteced against fraud. The Revenue Data Layer acts as a single "source of truth." So whether reports are run through Paddle or connect to another tool, data is reliable.

Paddle Screenshots

Screenshot of Padddle Payment Gateway

Paddle Video

Paddle: The Best Way to Sell Software

Paddle Competitors

Paddle Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

IBM Digital Commerce and Chargebee are common alternatives for Paddle.

Reviewers rate Promotions & discounts highest, with a score of 8.3.

The most common users of Paddle are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

 (13)

Reviews

(1-6 of 6)
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December 01, 2022

Been great so far

Verified User
C-Level Executive in Corporate
Accounting Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Paddle is a great way to expand quickly to other countries without the barrier of how you charge your users in different parts of the globe. Also, the way they manage the relations with country legislations, so you don't have to, is a no-brainer (the only throwback is that you cannot recover that VAT to use in your company as a credit).
In our case is not 100% suited for us. In the idea of just implementing and starting working with it, we had to create some way of showing prices in CLP to our users, and that convert to USD and charge that to our users. The fees are an area where Paddle can improve, considering that other providers like Stripe have fees of almost half.
July 13, 2022

Payouts Late or Missing/Support taking weeks to reply

Verified User
Project Manager in Information Technology
Computer Software Company, 1-10 employees
Score 3 out of 10
Vetted Review
Verified User
Likelihood to Recommend
In my experience as a seller, I did not receive my payout for a month, now I'm in the 2nd month of not getting it including this month which might also not be paid out. I did not get any information about it before I contacted them through email (beforehand contacted thru live chat). Generally would not recommend it to anyone searching for a stable company with good communication.
June 20, 2022

They don't pay out vendors on time

Verified User
Executive in Other
Information Technology & Services Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
June 14, 2018

Paddle Review

Ben Lachman | TrustRadius Reviewer
Ben Lachman
Principal
Potential Labs (Computer Software, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.

In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
June 11, 2018

Great for macOS and browser extensions

Andrew Liakh | TrustRadius Reviewer
Andrew Liakh
Co-founder / Everything
Twopeople Software (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Paddle is perfect if you want to sell your macOS app from your website. It’s also very good if you want to provide in-app purchases in your web application or browser extension. It’s easy to integrate and the integration rarely needs any changes. It won’t be as good for e-commerce.
June 08, 2018

Want to proceess recurring billing? Go with Paddle.

Tarun Mangukiya | TrustRadius Reviewer
Tarun Mangukiya
Co-Founder
Iconscout (Design, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Paddle is adequate for Indian SaaS companies who have a majority of their customer base outside of India. It's really easy to integrate and has good customer support. If your targeted audience is regional then you should probably look for a local alternative.
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