Paddle Reviews

3 Ratings
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Score 9.3 out of 100

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Ben Lachman profile photo
June 14, 2018

Paddle Review

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
Read Ben Lachman's full review

Paddle Scorecard Summary

Feature Scorecard Summary

Product catalog & listings (1)
9
Product management (2)
9.0
Branding (2)
7.5
Mobile storefront (2)
9.5
Product variations (2)
9.0
Website integration (3)
10.0
Visual customization (2)
6.5
CMS (1)
9
Abandoned cart recovery (2)
9.5
Checkout user experience (3)
10.0
eCommerce security (2)
10.0
Promotions & discounts (2)
8.0
Personalized recommendations (1)
9
Multi-site management (1)
10
Order processing (3)
10.0
Inventory management (1)
8
Custom functionality (1)
8

About Paddle

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

Paddle Technical Details

Operating Systems: Unspecified
Mobile Application:No