PagerDuty is the right fit for our needs
This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. …
Starting at $25 per month per user
View PricingOverview
What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Professional
$25
Cloud
per month per user
Business
$49
Cloud
per month per user
Digital Operations
Contact Sales
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is PagerDuty?
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
PagerDuty Video
The PagerDuty Platform Overview
PagerDuty Integrations
PagerDuty Competitors
PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty starts at $25.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of PagerDuty are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(246)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
We use PD for on-call notifications of customer issues/application problems. At 3 am, when I'm answering a page, I would like to see an icon on the notification screen that I can touch that would immediately give me the details of the problem without having to go thru more menus.
- Nof problems.
- Generally good clear communicative screens.
- Me team and others menus/lists.
- Please see first comment... the details are there.
- PD enables us to meet our SLAs with our customers. This keeps our customers happy and the revenue flowing. When our customers are not getting a response from our software, some of them automatically move to another provider, thus decreasing our revenue. PD lets us know there are problems and enable us to solve the problems within the SLAs.
I've been using PD for four years at 2 different companies, and I have never had any problems with PD that I can recall.
Please see previous kudos about the API.
I have not used Rundeck or Runbook.
We did not use the above functionality in either company I have used PD at.
I only have experience with the old-style pagers from the late 90s. Of course, PD is light years better than those!!!
managerial and technical
just configuring and scheduling
- on-call notifications
- none that I know of
- We are actually discontinuing use of PD because of cost cutting measures. It's functionality is redundant as we also use xMatters.
- none know of
- We are actually discontinuing use of PD because of cost cutting measures.
Not Sure
I did not make the purchasing decision.
N/A
- Implemented in-house
- I was not part of that process...
N/A
As I recall in 4 years I have only called in once, and that experience was excellent!
- notifications
- rescheduling w/team members. a realtime visual representation/graph of what we are doing would be excellent when doing rescheduling. I have found this to be the most cumbersome thing within PD.
Yes
It needs a way to show the page details from the initial screen, rather than having to go thru multiple menus.
July 27, 2020
PagerDuty Rocks
It is being used specifically by certain IT departments for alerting of overnight batch processing and day to day operational alerts.
- On-call Scheduling
- Notifications
- Scheduling maintenance windows from the mobile app
- Grouping alerts to prevent flooding
- Definitely positive ROI as systems can be configured to alert only when actual incidents are occurring
- Provides a clear on-call rotation as users know when they are on/off call
Yes we have never experienced an outage with the service.
We use API calls when available to trigger incidents. Also we use SolarWinds plugin to trigger alerts.
NA
NA
There really is no comparison.
60
IT
Operational support teams and escalation points
- On-Call Alerting
- Escalation
- NA
- Root Cause Analysis
- Predictive Alerting
No
- Product Features
- Product Reputation
- Vendor Reputation
Product Features: On-Call rotation, SMS/Push notifications
NA
- Implemented in-house
No
Change management was minimal
- Adoption
No
Basic support is fine
No
Everytime we've used the chat feature we get instant support.
- Navigation
- On Call Scheduling
- Maintenance Window
- Scheduling a maintenance window could use a few less clicks
Yes
Great wish more features get added to mobile i..e scheduling maintenance window
July 13, 2020
My experiences with PagerDuty
Currently using PagerDuty as per the product intended,
1) Users, teams, on-call schedules
2) Monitors, Alerts
3) Extensions (ServiceNow, Slack, Pingdom, Datadog, etc.)
It addresses infrastructure needs as per the product.
1) Users, teams, on-call schedules
2) Monitors, Alerts
3) Extensions (ServiceNow, Slack, Pingdom, Datadog, etc.)
It addresses infrastructure needs as per the product.
- On-call schedules, user & team management.
- Alerting & incidents.
- Expand new business services features.
- Enhance the PagerDuty mobile app to allow additional functionality. Ex. Slack integration.
- Notification and on-call schedules have allowed us to support customers 24x7.
- Extensions such as ServiceNow have been fully integrated into our current incident process, improving responsiveness.
130
IT, Infosec, DevOps
2
Technically motivated, great communicator, patient, customer focused & friendly staff!
- Alerts
- On Call Schedules
- Extensions & integrations w/ Datadog, ServiceNow, Slack, Solarwinds
- NA
- Follow the Pagerduty 2020 Roadmap
Any time I have raised Pagerduty Support tickets, the team is very responsive, professional and easy to work with.
I have never had a problem with the support team and have nothing but great things to say about all of them.
I have never had a problem with the support team and have nothing but great things to say about all of them.
- Adding users
- creating a schedule
- creating a service
- creating an escalation policy
- Extensions require additional reading, as it requires effort on Pagerduty end and application end (Ex. ServiceNow, Slack, Solarwinds)
Yes
I used the PD mobile app all the time.
August 01, 2018
The De-Facto Standard
We use PagerDuty to alert engineers when our users are experiencing degraded service or service outages. It is used by the engineering and product teams. For critical issues, the teams that own the affected services are notified first. Unacknowledged alerts are escalated to other members of the engineering team.
- PagerDuty has simple integrations for many of the other services we use, including AWS and New Relic.
- It is easy to manage on-call schedules, alert poliices and contact information.
- PagerDuty is reliable; we've never experienced downtime.
- The interface for switching on-call shifts could be easier to use.
- The positive impact is clear. Alerting is essential; we cannot wait to hear from our users to learn of problems. Building reliable alerting systems is not trivial. Delegating this work to PagerDuty allows engineers to focus on our product.
CloudWatch and New Relic are not exactly comparable, but it is possible to use them to create some alert. PagerDuty has more features, including on-call schedules and escalation policies.
30
Engineers, data scientists and product managers use PagerDuty. The engineers and product manager who own the feature or service are the first to be notified. The head of engineering and CTO are the last on the escalation policy.
10
After the initial policies and integrations are configured, little on-going management is required. Most engineers are capable of configuring new integrations when the need arises. One devops engineer created the initial integrations.
- Alerting engineers and product managers when the user experience is degraded.
- Alerting engineers when thresholds for maintenance are exceeded.
- Helping engineers and product managers understand who is on-call and who to contact.
- The inclusion of product managers in our escalation policies might be somewhat unusual. Otherwise, we use PagerDuty in a narrow, predictable way.
- It is easy to acknowledge and resolve alerts.
- It is easy to understand who is on-call, and when they are on-call.
- It is easy to integrate with many, but not all, of the products and services we use.
- Some services require an API integration that is confusing to configure.
- One-off changes to the on-call schedule are confusing to configure. Most users don't make these changes often enough to remember how the next time they need to.
Yes
The mobile interface is adequate for viewing, acknowledging and resolving alerts. It would not be suitable for configuring alerting policies or integrations. Most of the limitations of the mobile interface are acceptable because users will require a desktop experience for the other tools they are using.