PagerDuty is the right fit for our needs
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Starting at $25 per month per user
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What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
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Pricing
Professional
$25
Cloud
per month per user
Business
$49
Cloud
per month per user
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Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is PagerDuty?
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
PagerDuty Video
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PagerDuty Integrations
PagerDuty Competitors
PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty starts at $25.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of PagerDuty are from Enterprises (1,001+ employees).
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(246)Attribute Ratings
Reviews
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February 27, 2023
Why are you sleeping? Wake up with PagerDuty!
We primarily use PagerDuty for on-call alerting. We have a number of monitoring platforms that are integrated with PagerDuty or send emails to escalation policies for various teams across the org. We are able to maintain a schedule of individuals in each team and we are able to escalate alerting should current on-call fail to pick up the page.
- integrates well with the various applications we use
- escalation chain flexibility - allows for stages of increased alerting
- we don't use all the functionality offered by PagerDuty, no real need
- not always easy to find a historical alert if you dont know the exact alert ID
- application integration
- email alerting
- escalation chains
- centralized alert management for multiple applications
- ease of maintaining and configuring alerts for multiple teams, saving alot of time
- escalation chains have been crucial in ensuring response to critical issues
- rapid response due to multiple alerting methods (text, phone call, email)
I have always taken for granted that PagerDuty is just always available 100% of the time. Depending on when they had an outage, that could be a serious concern if we had a major event at the time because we are quite dependent upon PagerDuty for alerting us of any issues in our environment. This actually is a pro and a con, because they have been so reliable and a con because there is this potentially false sense of security if there is ever an issue that affects our ability to respond to our issues.
We use Logic Monitor (LM) as our primary monitoring platform and so the integration (both ways) is invaluable. When alerts appear in LM and the alert goes to PagerDuty, and acknowledged, if it auto-clears in LM, it will auto clear in PagerDuty. We also use the email integration very heavily, every service has an associated email address which allows you to direct your emails to the specific escalation chains and ultimately the correct people very easily. There are other integrations that our company uses that I am unfamiliar with.
we do not use this
Our analysis of our alerts is handled by our incident management team and we do not use this feature entirely, we pull incident information from PagerDuty and other locations to do our analysis.
- Five9
We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option.
50
customer support, software engineering, IT, internal application support, application support, infrastructure, management
3
minimal, very easy to manage, even a manager such as myself can do it!
- alerting on-call when critical events happen
- central alerting application (single pane of alerting)
- integrates with monitoring software
- simple bash scripts that send emails to pagerduty email integrations
- we are wanting to alert only during certain times of the day so PagerDuty can do time suppression
- we will have to figure out if there is a way to incorporate some automated remediation of issues without alerting on-call
We use PD for on-call notifications of customer issues/application problems. At 3 am, when I'm answering a page, I would like to see an icon on the notification screen that I can touch that would immediately give me the details of the problem without having to go thru more menus.
- Nof problems.
- Generally good clear communicative screens.
- Me team and others menus/lists.
- Please see first comment... the details are there.
- PD enables us to meet our SLAs with our customers. This keeps our customers happy and the revenue flowing. When our customers are not getting a response from our software, some of them automatically move to another provider, thus decreasing our revenue. PD lets us know there are problems and enable us to solve the problems within the SLAs.
I've been using PD for four years at 2 different companies, and I have never had any problems with PD that I can recall.
Please see previous kudos about the API.
I have not used Rundeck or Runbook.
We did not use the above functionality in either company I have used PD at.
I only have experience with the old-style pagers from the late 90s. Of course, PD is light years better than those!!!
managerial and technical
just configuring and scheduling
- on-call notifications
- none that I know of
- We are actually discontinuing use of PD because of cost cutting measures. It's functionality is redundant as we also use xMatters.
- none know of
- We are actually discontinuing use of PD because of cost cutting measures.
Not Sure
I did not make the purchasing decision.
N/A
- Implemented in-house
- I was not part of that process...
N/A
As I recall in 4 years I have only called in once, and that experience was excellent!
- notifications
- rescheduling w/team members. a realtime visual representation/graph of what we are doing would be excellent when doing rescheduling. I have found this to be the most cumbersome thing within PD.
Yes
It needs a way to show the page details from the initial screen, rather than having to go thru multiple menus.
August 03, 2020
Ops Perspective on PagerDuty
We use this in a few business units like SysOps, NOC, and Program. It helps address notifications and alerting requirements.
- Alerts
- Configuration
- Notification
- User management
- Alert bindings
- Less manual intervention
- Easy integration with JIRA
It made sure we have continuous alerts and notifications. We haven't missed any critical alerts after configuring it on PagerDuty. We were able to create auto tickets after integrating with our ticketing system.
It does help a lot and avoids a lot of manual intervention. We have configured Slack, email, and AWS integrations.
Created an auto ticketing procedure. We are able to create critical incidents based on the different workflows.
Haven't used this feature much but it does provide insights into frequent occurring incidents.
20
SysOps and NOC.
2
IT team.
- Alerts
- Notification
- Incident tracking
- Auto ticketing
- incident logging
- More automated alerts and recovery
July 27, 2020
PagerDuty Rocks
It is being used specifically by certain IT departments for alerting of overnight batch processing and day to day operational alerts.
- On-call Scheduling
- Notifications
- Scheduling maintenance windows from the mobile app
- Grouping alerts to prevent flooding
- Definitely positive ROI as systems can be configured to alert only when actual incidents are occurring
- Provides a clear on-call rotation as users know when they are on/off call
Yes we have never experienced an outage with the service.
We use API calls when available to trigger incidents. Also we use SolarWinds plugin to trigger alerts.
NA
NA
There really is no comparison.
60
IT
Operational support teams and escalation points
- On-Call Alerting
- Escalation
- NA
- Root Cause Analysis
- Predictive Alerting
No
- Product Features
- Product Reputation
- Vendor Reputation
Product Features: On-Call rotation, SMS/Push notifications
NA
- Implemented in-house
No
Change management was minimal
- Adoption
No
Basic support is fine
No
Everytime we've used the chat feature we get instant support.
- Navigation
- On Call Scheduling
- Maintenance Window
- Scheduling a maintenance window could use a few less clicks
Yes
Great wish more features get added to mobile i..e scheduling maintenance window
July 13, 2020
My experiences with PagerDuty
Currently using PagerDuty as per the product intended,
1) Users, teams, on-call schedules
2) Monitors, Alerts
3) Extensions (ServiceNow, Slack, Pingdom, Datadog, etc.)
It addresses infrastructure needs as per the product.
1) Users, teams, on-call schedules
2) Monitors, Alerts
3) Extensions (ServiceNow, Slack, Pingdom, Datadog, etc.)
It addresses infrastructure needs as per the product.
- On-call schedules, user & team management.
- Alerting & incidents.
- Expand new business services features.
- Enhance the PagerDuty mobile app to allow additional functionality. Ex. Slack integration.
- Notification and on-call schedules have allowed us to support customers 24x7.
- Extensions such as ServiceNow have been fully integrated into our current incident process, improving responsiveness.
130
IT, Infosec, DevOps
2
Technically motivated, great communicator, patient, customer focused & friendly staff!
- Alerts
- On Call Schedules
- Extensions & integrations w/ Datadog, ServiceNow, Slack, Solarwinds
- NA
- Follow the Pagerduty 2020 Roadmap
Any time I have raised Pagerduty Support tickets, the team is very responsive, professional and easy to work with.
I have never had a problem with the support team and have nothing but great things to say about all of them.
I have never had a problem with the support team and have nothing but great things to say about all of them.
- Adding users
- creating a schedule
- creating a service
- creating an escalation policy
- Extensions require additional reading, as it requires effort on Pagerduty end and application end (Ex. ServiceNow, Slack, Solarwinds)
Yes
I used the PD mobile app all the time.