PagerDuty is the right fit for our needs
This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. …
Starting at $25 per month per user
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What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
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Pricing
Professional
$25
Cloud
per month per user
Business
$49
Cloud
per month per user
Digital Operations
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Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is PagerDuty?
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
PagerDuty Video
The PagerDuty Platform Overview
PagerDuty Integrations
PagerDuty Competitors
PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty starts at $25.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Reviews and Ratings
(246)Attribute Ratings
Reviews
(1-25 of 135)Companies can't remove reviews or game the system. Here's why
February 12, 2024
PagerDuty is the right fit for our needs
- It has allowed for critical support needs to be addressed
February 05, 2024
PagerDuty Review
- It has allowed us to ensure we do not have issues onsite
February 05, 2024
Never miss a critical alert
- It has gained customer's confidence on the business we offer them.
January 10, 2024
Simple Sleek and Reliable
- Quick and easy setup for new services for failures
- Identification of common issues
January 10, 2024
Pagerduty for engineering teams on-call management
- 20-40% positive impact
November 26, 2023
PagerDuty saves you time and money
- Around 30-40% reduction in Incident response time for our use case. The work done by 2 first level teams is now automated and done by Pagerduty
- During major incident intelligent AI alerting generates 1 or 2 alerts instead of 10-20 which means operations teams can efficiently work on resolution rather than just responding to calls
- Improved Brand impact as automated notifications to stakeholders means real time updates with relevant information.
November 20, 2023
PagerDuty keeps us informed.
- It allows us to maintain a 15-minute SLA for responding to prod outages - in fact, most of the time, we are the ones alerting our cloud partners that they have an outage.
November 14, 2023
PagerDuty x Sales
- Faster response times
- Single source of truth for alerting
- Ability to alert different tiered team members
November 07, 2023
PagerDuty: A Must-Have Tool for 24/7 Operations
- Allowed services to be restored much more quickly
- One tool to manage alerting and on-call rosters
- Saved reputational damage to our organisation by alerting us to issues faster
August 29, 2023
A Dream for Service Providers with Complicated On-Call Scheduling and Event Management
- Saved about $50k USD per annum on event management only. This does not include all the additional benefits of things like on-call, automated escalations, etc. we did not have previously.
- Reduced on prem infrastructure footprint by about $6k USD a month.
March 01, 2023
PagerDuty | A guide from Mid Career
- Be pro-active on alerts
- schedule management so that we get coverage for 24/7
- 3rd party integrations
February 27, 2023
Why are you sleeping? Wake up with PagerDuty!
- ease of maintaining and configuring alerts for multiple teams, saving alot of time
- escalation chains have been crucial in ensuring response to critical issues
- rapid response due to multiple alerting methods (text, phone call, email)
February 21, 2023
Streamline
- one engineer is able to manage around 60 systems in our infrastrucure
December 20, 2022
Dependable and Reliable paging and alerts, so IT can keep the train in the track!!!
- For smaller, leaner IT Departments, the cost is an issue that has forced us to find an alternative or go with a competitor. Though valuable, some companies would see this as a luxury for IT.
- PD is reliable for getting the alerts on time, with backup techs.
- Love the schedule.
December 19, 2022
PagerDuty by an on-call engineer
- increase alert response time
- decrease outage time
- decrease outage occurrences
December 18, 2022
PagerDuty - SaaS with no downtime and a single place to view the overall health of all your systems!
- Reduced mean time to respond.
December 17, 2022
Incident Response at its finest
- Positive in that it has allowed us to rapidly coordinate responses to issues
- Ease of communication
- Ease of automation
December 16, 2022
Amazing product
- Pager Duty enabled us to reduce our error rate to as little as 2 pd from around 3000 pd
December 16, 2022
PagerDuty SaaS and its integration with cloud providers
- No studies made on this topic yet
- allows us operate a 24/7 premium support product
- ensures that we respond promptly and efficiently to service delivery issues
- expensive cost for teams that don't have production support needs
December 16, 2022
Great flexibility and availability to achieve your alerting goals
- application teams are able to own the support of their applications from dev through production
- centralizing on how alerts are delivered from the observability platforms to the teams made it easy to onboard new team members
- we know know who is oncall and can reach the right person for thousands of apps across our environment
December 16, 2022
Reporting for PagerDuty!
- Preventing Churn
- Engineer Happiness Increased
- Better work life balance
December 16, 2022
Choose PagerDuty for your Incident Response Needs
- Allow our service to be available 24/7 with minimal downtime, improving customer experience
- Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
- Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
December 16, 2022
PagerDuty a onestop application for all alerting needs.
- Better SLA
- Improvement in response time for any issue.
December 07, 2022
PagerDuty - Set and forget!
- Reduces friction in schedule of off-hours staff
- Allows clients to reach us quickly when there's an issue
- Easy to configure and modify schedules