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PagerDuty

PagerDuty

Overview

What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

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Learn from top reviewers

Good Oncall partner- PagerDuty

Rating: 8 out of 10
August 15, 2024
IncentivizedVetted ReviewVerified User
We are using PagerDuty as our primary application in monitoring task which we integrated with nagios whenever any alerts triggered we get an pager call message and email via P...
Continue reading
Shivanand Labbi
Engineer - Information Technology
Senior software engineer
Manhattan
PagerDuty5 years of experience

PagerDuty

Rating: 10 out of 10
June 17, 2024
IncentivizedVetted ReviewVerified User
At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their conc...
Continue reading
Korena Popp
Professional - Other
Nurse Practitioner
Bicycle Health
PagerDuty1 year of experience

PagerDuty keeps us informed

Rating: 10 out of 10
June 11, 2024
IncentivizedVetted ReviewVerified User
We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is all...
Continue reading
Verified user
Manager
PagerDuty10 years of experience

PagerDuty is the right fit for our needs

Rating: 9 out of 10
February 12, 2024
IncentivizedVetted ReviewVerified User
This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. This allows us to route the correct sup...
Continue reading
Verified user
Executive
PagerDuty3 years of experience

Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer

Rating: 10 out of 10
February 6, 2024
Vetted ReviewVerified User
PagerDuty is a key monitoring and alerting component that we use org wide for Engineering Teams. The specific business problems that we address by using PagerDuty are 1. Org ...
Continue reading
Verified user
Engineer
PagerDuty1 year of experience

PagerDuty Review

Rating: 9 out of 10
February 5, 2024
IncentivizedVetted ReviewVerified User
We leverage PagerDuty for immediate support at events. This is leveraged to ensure we provide the needed service and timing is critical to ensure our technical setup and any e...
Continue reading
Verified user
Executive
PagerDuty3 years of experience

Never miss a critical alert

Rating: 10 out of 10
February 5, 2024
IncentivizedVetted ReviewVerified User
I use PagerDuty to monitor our product and alert us when a threshold exceeds. PagerDuty is highly helpful in alerting on time so that I can take action without any delay. Also...
Continue reading
Verified user
Engineer
PagerDuty6 years of experience

Simple Sleek and Reliable

Rating: 9 out of 10
January 10, 2024
IncentivizedVetted ReviewVerified User
We majorly use PD for incident management and bug resolutions. PD has great integration with Slack that is very helpful for quick updates on the tickets directly from Slack. T...
Continue reading
Verified user
Engineer
PagerDuty11 years of experience

Pagerduty for engineering teams on-call management

Rating: 8 out of 10
January 10, 2024
IncentivizedVetted ReviewVerified User
I am part of the engineering team which owns the 24/7 on-call suport for all our services in the production and we use the pagerduty to effectively manage our on-call support ...
Continue reading
Verified user
Engineer
PagerDuty8 years of experience

PagerDuty saves you time and money

Rating: 10 out of 10
November 26, 2023
IncentivizedVetted ReviewVerified User
We started looking for a monitoring / alerting tool as the tool we were using was getting too expensive and licenses agreement was expiring. PagerDuty was rolled out for some ...
Continue reading
Verified user
Manager
PagerDuty2 years of experience

PagerDuty keeps us informed.

Rating: 10 out of 10
November 20, 2023
IncentivizedVetted ReviewVerified User
We use PagerDuty as the single source for alerting our support teams when production issues arise. We love the fact that we can be notified via text, in-app notifications, pho...
Continue reading
Verified user
Manager
PagerDuty10 years of experience

PagerDuty x Sales

Rating: 8 out of 10
November 14, 2023
IncentivizedVetted ReviewVerified User
We use PagerDuty as an on call alerting tool to let us know when inbound sales leads or messages come to the company sales/info email. We are required to respond in a certain ...
Continue reading
Verified user
Employee
PagerDuty2 years of experience

PagerDuty: A Must-Have Tool for 24/7 Operations

Rating: 8 out of 10
November 7, 2023
IncentivizedVetted ReviewVerified User
I manage a team that supports critical applications for a university. Before implementing PagerDuty, we encountered issues overnight and were not aware that there was a servic...
Continue reading
Richard Lamb
Manager - Information Technology
Manager: Learning and Teaching Systems
University of South Australia
PagerDuty8 years of experience

A Dream for Service Providers with Complicated On-Call Scheduling and Event Management

Rating: 9 out of 10
August 29, 2023
IncentivizedVetted ReviewVerified User
The PagerDuty platform is used across the organization for on-call management, event/alert management and automated escalations. The platform solved a significant inefficiency...
Continue reading
Verified user
Manager
PagerDuty5 years of experience

PagerDuty | A guide from Mid Career

Rating: 9 out of 10
March 1, 2023
IncentivizedVetted ReviewVerified User
I'm using PagerDuty as administrator and Manager. Followings are the operations I'm doing. Create/update/delete the teams.Create escalations policies.Create schedule for teams...
Continue reading
Ahmed Arslan
Engineer - Engineering
Systems Engineer
Upwork
PagerDuty3 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Professional

$25

Cloud
per month per user

Business

$49

Cloud
per month per user

Digital Operations

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
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Product Details

What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

PagerDuty Video

The PagerDuty Platform Overview

PagerDuty Integrations

PagerDuty Competitors

PagerDuty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

PagerDuty starts at $25.

Splunk On-Call, xMatters, and OpsGenie are common alternatives for PagerDuty.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(252)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.

Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.

Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.

Routing Complexity: Users have found the routing complexity to be a challenge, impacting their workflows. Some users have expressed a desire for more capabilities in the Mobile App to enhance functionality.

Cost and Additional Complexity: Reviewers have mentioned that the cost of PagerDuty is a drawback, especially when combined with additional complexity in workflows. This has led some users to seek more affordable alternatives.

On-Call Scheduling and Alerting Issues: There have been complaints about receiving multiple PagerDuty alerts for a single set of alerts, causing frustration among users. Additionally, concerns were raised regarding the on-call scheduling process and inconsistencies in the profile setup with Okta.

Reviews

(1-25 of 141)
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Good Oncall partner- PagerDuty

Rating: 8 out of 10
Incentivized
August 15, 2024
SL
Shivanand Labbi
Senior software engineer
Manhattan (Logistics & Supply Chain, 501-1000 employees)
Vetted Review
Verified User
PagerDuty
5 years of experience
Use Cases and Deployment Scope
We are using PagerDuty as our primary application in monitoring task which we integrated with nagios whenever any alerts triggered we get an pager call message and email via PagerDuty application, We totally dependent on this application for alerting for all our critical applications.

This product is best suited for the alerts monitoring purpose based on oncall schedule.

PagerDuty

Rating: 10 out of 10
Incentivized
June 17, 2024
KP
Korena Popp
Nurse Practitioner
Bicycle Health (Medical Practice, 51-200 employees)
Vetted Review
Verified User
PagerDuty
1 year of experience
Use Cases and Deployment Scope
At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their concerns. We may need to call the patient to discuss symptoms and/or side effects of medications. We are also called to send in prescriptions for patients when the primary provider is out of the office.

PagerDuty keeps us informed

Rating: 10 out of 10
Incentivized
June 11, 2024
Verified User
Vetted Review
Verified User
PagerDuty
10 years of experience
Use Cases and Deployment Scope
We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is allowed to be notified in the medium of their choice - be it, text message, email, phone call or in app push notification (or any combination of those). It is also very useful to create post mortem reports for posterity right in the PagerDuty interface.

PagerDuty is the right fit for our needs

Rating: 9 out of 10
Incentivized
February 12, 2024
Verified User
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. This allows us to route the correct support in real-time based on the urgency.

Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer

Rating: 10 out of 10
February 06, 2024
Verified User
Vetted Review
Verified User
PagerDuty
1 year of experience
Use Cases and Deployment Scope
PagerDuty is a key monitoring and alerting component that we use org wide for Engineering Teams. The specific business problems that we address by using PagerDuty are
1. Org Wide alerting for critical components like error handling, out-of-memory detections etc
2. Infra based alerts to identify areas where load is a lot, for example if there are excessive arguments on an sidekiq queue
3. Low priority alerting of components as well

PagerDuty Review

Rating: 9 out of 10
Incentivized
February 05, 2024
Verified User
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
We leverage PagerDuty for immediate support at events. This is leveraged to ensure we provide the needed service and timing is critical to ensure our technical setup and any event delivery is conducted with everything required for our customers. We have a highly technical setup including a local network that is deployed which adds to the need for the immediate response.

Never miss a critical alert

Rating: 10 out of 10
Incentivized
February 05, 2024
Verified User
Vetted Review
Verified User
PagerDuty
6 years of experience
Use Cases and Deployment Scope
I use PagerDuty to monitor our product and alert us when a threshold exceeds. PagerDuty is highly helpful in alerting on time so that I can take action without any delay. Also, it helps in scheduling shifts for team members seamlessly. PagerDuty dashboards are useful to check various metrics.

Simple Sleek and Reliable

Rating: 9 out of 10
Incentivized
January 10, 2024
Verified User
Vetted Review
Verified User
PagerDuty
11 years of experience
Use Cases and Deployment Scope
We majorly use PD for incident management and bug resolutions. PD has great integration with Slack that is very helpful for quick updates on the tickets directly from Slack. The monitoring and consolidation of issues is very convenient and is able to provide us with good visibility into related issues as well.

Pagerduty for engineering teams on-call management

Rating: 8 out of 10
Incentivized
January 10, 2024
Verified User
Vetted Review
Verified User
PagerDuty
8 years of experience
Use Cases and Deployment Scope
I am part of the engineering team which owns the 24/7 on-call suport for all our services in the production and we use the pagerduty to effectively manage our on-call support and define the escalation policies.
Using pagerduty its easy to notify on-call person via message and call and we liked the feature where we can define after how much duration notification should be delivered to what medium and to whom. Also its easy to override the on-call schedule for a specified duration and manage the overall team on-call schedule.
Also pagerduty integrates very well with the other software we use like mail, Slack and their Android app works seamlessly for me.

PagerDuty saves you time and money

Rating: 10 out of 10
Incentivized
November 26, 2023
Verified User
Vetted Review
Verified User
PagerDuty
2 years of experience
Use Cases and Deployment Scope
We started looking for a monitoring / alerting tool as the tool we were using was getting too expensive and licenses agreement was expiring. PagerDuty was rolled out for some teams primarily to create and alert the operations teams for application and infrastructure related issues. Using PagerDuty not only did we implement the existing monitoring as is, but a lot of tasks were automated. PagerDuty also helped us removed the dependency of monitoring team as the monitoring and callback feature was available in PagerDuty as IVR. This decision not only saved us some money, but we also reduced the Incident response time by 50%. Soon we updated to the premium license which included additional AI features and now we are utilizing even more features and integrations supported by PagerDuty.

PagerDuty keeps us informed.

Rating: 10 out of 10
Incentivized
November 20, 2023
Verified User
Vetted Review
Verified User
PagerDuty
10 years of experience
Use Cases and Deployment Scope
We use PagerDuty as the single source for alerting our support teams when production issues arise. We love the fact that we can be notified via text, in-app notifications, phone calls (or even all three if you like). It integrates seamlessly with our cloud-based monitoring vendors like pingdom, Cronitor, and AlertBot.

PagerDuty x Sales

Rating: 8 out of 10
Incentivized
November 14, 2023
Verified User
Vetted Review
Verified User
PagerDuty
2 years of experience
Use Cases and Deployment Scope
We use PagerDuty as an on call alerting tool to let us know when inbound sales leads or messages come to the company sales/info email. We are required to respond in a certain amonunt of time and PagerDuty helps us do that

PagerDuty: A Must-Have Tool for 24/7 Operations

Rating: 8 out of 10
Incentivized
November 07, 2023
RL
Richard Lamb
Manager: Learning and Teaching Systems
University of South Australia (Education Management, 5001-10,000 employees)
Vetted Review
Verified User
PagerDuty
8 years of experience
Use Cases and Deployment Scope
I manage a team that supports critical applications for a university. Before implementing PagerDuty, we encountered issues overnight and were not aware that there was a service failure until the morning, and/or if students informed us. We paired New Relic with PagerDuty, so that when specific metrics exceed the set thresholds, integration notifies PagerDuty and sends an alert to the relevant on-call support member.

Since implementing, PagerDuty has provided immediate alerting when a problem exists, and has allowed us to restore service (or prevent service loss in some cases) to minimise disruption.

A Dream for Service Providers with Complicated On-Call Scheduling and Event Management

Rating: 9 out of 10
Incentivized
August 29, 2023
Verified User
Vetted Review
Verified User
PagerDuty
5 years of experience
Use Cases and Deployment Scope
The PagerDuty platform is used across the organization for on-call management, event/alert management and automated escalations. The platform solved a significant inefficiency within the business related to on-call and escalations. Prior to PagerDuty, escalations were manual and not well documented. This made it difficult to hold people accountable and properly document problems. Through PagerDuty's escalation policies, on-call schedules and general workflow automation capabilities, the problem was solved fairly quick. Because our on-call team members are paid each time they answer an on-call request, this made tracking the notifications much easier.

PagerDuty | A guide from Mid Career

Rating: 9 out of 10
Incentivized
March 01, 2023
AA
Ahmed Arslan
Systems Engineer
Upwork (Staffing & Recruiting, 1001-5000 employees)
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
I'm using PagerDuty as administrator and Manager. Followings are the operations I'm doing.
  • Create/update/delete the teams.
  • Create escalations policies.
  • Create schedule for teams
Business cases:
  • Incident Management
  • Alerting management
  • Page on-call users.
  • Integrations with 3rd party applications like Slack, AWS, Emails, and Jira.
  • Configure workflows in 3rd parties for e.g. on-call person schedule for a team in Slack.

Why are you sleeping? Wake up with PagerDuty!

Rating: 7 out of 10
Incentivized
February 27, 2023
WG
William Guertin
CloudOps Manager Infrastructure
Accruent (Computer Software, 1001-5000 employees)
Vetted Review
Verified User
PagerDuty
4 years of experience
View profile
Use Cases and Deployment Scope
We primarily use PagerDuty for on-call alerting. We have a number of monitoring platforms that are integrated with PagerDuty or send emails to escalation policies for various teams across the org. We are able to maintain a schedule of individuals in each team and we are able to escalate alerting should current on-call fail to pick up the page.

Streamline

Rating: 8 out of 10
Incentivized
February 21, 2023
Verified User
Vetted Review
Verified User
PagerDuty
6 years of experience
Use Cases and Deployment Scope
1. Automated deployment of infrastrucutre
2. Automation of issuing vpn certificates.
3. Automated reporting for various use cases
4. Aumated configuraiton deployment of services

Dependable and Reliable paging and alerts, so IT can keep the train in the track!!!

Rating: 10 out of 10
Incentivized
December 20, 2022
Verified User
Vetted Review
Verified User
PagerDuty
9 years of experience
Use Cases and Deployment Scope
PagerDuty for us is a critical tool, rather it's for after-hours paging or raising awareness of a critical issue during the day. Part of being an IT is managing multiple systems, which can be on-prem or in the cloud, and when these systems have issues or are down, we need to get timely alerts from our RMM tools. PagerDuty makes this possible; using their application, we can set on-call rotations, backups, holidays, and substitutes and make sure that we have a hand on the wheel when things get bumpy. PD can tie directly into applications as a 3rd party plugin, which as the #1 solution, is widely supported, or there is the option for SMTP triggers. Businesses need PD, so IT can get those critical alerts to keep the business on track. I have tried comparable solutions and always find myself coming back to PD.

PagerDuty by an on-call engineer

Rating: 9 out of 10
Incentivized
December 19, 2022
Verified User
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
PagerDuty handles our on-call alerting. This means when we have production level outages or issues, they get sent to PagerDuty and PagerDuty has a schedule for our on-call engineers and can send texts, emails, Slack notifications, and phone calls to the correct person to handle. Within PagerDuty we setup schedules so we know who is primary and who is secondary on-call so that way we always have coverage.

PagerDuty - SaaS with no downtime and a single place to view the overall health of all your systems!

Rating: 10 out of 10
Incentivized
December 18, 2022
Verified User
Vetted Review
Verified User
PagerDuty
1 year of experience
Use Cases and Deployment Scope
We use PagerDuty to get real-time alerts for disruptions and outages. I have been using it for a year, and haven't had any issues whatsoever so far with it. Aside from the alerts, it has allowed us to significantly cut time on repetitive tasks when we have to declare a major incident that needs to be tackled by multiple people. We have integrated it with IM and video call: when the person on call gets an alert and deems it necessary to involve multiple people, they just click on a button, and the necessary people get notified via an IM message that contains the PagerDuty alert URL, and a video call link where they can join the rest of the team. This way, we just start doing the work that matters, which is tackling the issue at hand. Very happy with the product and the support service.

Incident Response at its finest

Rating: 10 out of 10
Incentivized
December 17, 2022
Use Cases and Deployment Scope
We utilize PagerDuty for incident response -- so if something critical happens where we literally need to wake people up, this is how we do it. We have it integrated with our other systems so that there is a clear workflow and notification associated with any triggering event. Specifically, if an incident of a certain severity occurs, PagerDuty sets off an alert across multiple systems in support and engineering, pinging them on their phones, and mobilizing a response team

Amazing product

Rating: 9 out of 10
Incentivized
December 16, 2022
Verified User
Vetted Review
Verified User
PagerDuty
3 years of experience
Use Cases and Deployment Scope
We used PagerDuty to manage our Out Of Hours support when there were site issues. It was useful to escalate calls and have a clear log of Who answered which issue, what time, and when issues had been resolved. It was also useful to handle and schedule the support rotas. Integration was fairly straight forward too.

Successfully used PagerDuty on teams with production support responsibilities

Rating: 8 out of 10
Incentivized
December 16, 2022
Verified User
Vetted Review
Verified User
PagerDuty
8 years of experience
Use Cases and Deployment Scope
We used PagerDuty primarily to manage on-call rotations across multiple engineering and support teams and to route automated alerts to the correct people in correct engineering teams. We also used it occasionally to route urgent (24/7) customer support requests to the correct people in product support departments. Additionally PagerDuty escalated incidents when they were not acknowledged or resolved promptly, and we used it as a tool to analyze data about the causes of frequent issues.
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