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PagerDuty

PagerDuty

Overview

What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

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Recent Reviews

PagerDuty Review

9 out of 10
February 05, 2024
Incentivized
We leverage PagerDuty for immediate support at events. This is leveraged to ensure we provide the needed service and timing is critical to …
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PagerDuty x Sales

8 out of 10
November 14, 2023
Incentivized
We use PagerDuty as an on call alerting tool to let us know when inbound sales leads or messages come to the company sales/info email. We …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Professional

$25

Cloud
per month per user

Business

$49

Cloud
per month per user

Digital Operations

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
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Product Details

What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

PagerDuty Video

The PagerDuty Platform Overview

PagerDuty Competitors

PagerDuty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

PagerDuty starts at $25.

Splunk On-Call, xMatters, and OpsGenie are common alternatives for PagerDuty.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(247)

Attribute Ratings

Reviews

(1-25 of 140)
Companies can't remove reviews or game the system. Here's why
June 17, 2024

PagerDuty

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Notify me. I get a text, call and email.
  • Communication. It's clear what I am being called for.
  • I like how I can let the staff know when I have acknowledged the call and when I have resolved the problem.
  • When I open PagerDuty the page does look a little cluttered or busy.
  • It would be nice to go to the page with clear and straightforward instructions on what I must address.
  • Ability to change the color background.
  • Add a timer and alarms for tasks that need completed.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The PagerDuty iOS app is fantastic.
  • The multiple alerting options are great.
  • The ability to assign an incident to another team is seamless.
  • The interface for overriding schedules is very easy to use.
  • PagerDuty could directly integrate better with some of the other providers we use.
Score 10 out of 10
Vetted Review
Verified User
  • Alerting when Infra load becomes a lot eg, Sidekiq Arguments exceeding, Chewy Imports error
  • Manually Setup triggers for excessively running jobs
  • Error Based Handling based on team for appropriate routing and paging
  • Setup of teams, schedules, escalation policies with clear paths of instructions
  • More capabilities in the Mobile App
  • Search capabilities on incidents based on team and user-defined properties
February 05, 2024

PagerDuty Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • immediate response
  • identifying the correct resource to provide support
  • Provide appropriate reporting for leadership
  • Cost
  • additional complexity of workflows
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Slack integration
  • Different levels of severity handling
  • Simple and easy to navigate
  • On call scheduling
  • Analysis Dashboard needs work
  • Profile setup with Okta has been a hit or a miss
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • on-call schedule management with different levels
  • notification delivery on app, message and call
  • Integration with Slack and mails
  • their call on phone can be improved as sometime it comes from different numbers which can be misinterpreted for spams
  • Better integration with Atlassian products so that it can create the issues in Jira directly with details of issue page
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automated callout for INCs which means no one is sitting 24*7 monitoring INC queues.
  • Integrations with a lot of other software which means minimum overhead during implement
  • Using AI to automatically categorize alerts and reduce false alarms.
  • Status pages and Service graphs for High level overview to management
  • Analytical dashboards could be improved, with the ability to customize as per user needs
  • Some callouts are not triggered even in case of actual issues in my experience
  • Possibility to extend communications to distribution lists and users not registered as Pagerduty users
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Seamless integration with major cloud based monitoring platforms.
  • Allows you to be alerted how and where you prefer - SMS, app, phone call.
  • Very easy to set up on-call schedules.
  • Very easy to create overrides in schedules when someone needs to swap.
  • Can't think of anything.
November 14, 2023

PagerDuty x Sales

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with email, slack and SMS
  • Gives a detailed explanation of what the alert is
  • Ease of use & Set up
  • It would be cool if you could respond to the alert straight from pager duty
  • its pretty expensive so only some team members get access
  • reporting is not that analytical
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Good integration
  • Reliable alerting
  • On-call scheduling
  • Reporting
  • Incident Response Management
  • Complexity. Although the platform is feature-rich, there can be a learning curve for new users. It may take some time to fully harness all of its capabilities.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automated escalations and notifications.
  • Centralized event management through machine learning and rules.
  • Emergency operations team mobilization and engagement.
  • Simple, easy to use interface without complicated system management.
  • More flexible licensing models.
  • Reporting capabilities aren't as deep or as rich as other platforms.
  • Outages while seldom do happen on occasion.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Alerting systems that is most useful in incident management.
  • Integrations with 3rd party tools like Slack
  • Customizations of schedules.
  • Automatic provisioning/deprovisioning. Automatic deprovisioning is not supported by PagerDuty
  • Integration with Jira is not that customizable as it is with OpsGenie
  • Reporting can be improved more rather than conventional boards.
William Guertin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • integrates well with the various applications we use
  • escalation chain flexibility - allows for stages of increased alerting
  • we don't use all the functionality offered by PagerDuty, no real need
  • not always easy to find a historical alert if you dont know the exact alert ID
February 21, 2023

Streamline

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • scheduling of tasks
  • easy to automate execution of scripts
  • reporting on infrastrucure
  • web browser support (currently issues on chrome)
  • Performance
  • better configuration management
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Paging the tech on call, via app or phone call.
  • SMTP and plugins to connect with a wide range of systems.
  • Great automation with on call schedules, and ability to adjust schedule on the fly.
  • I would like to see the price come down to something that is more manageable for smaller teams.
  • More reliable Android app.
  • Would like to see a desktop agent for techs that are at a screen all day.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Alerting for disruptions and outages.
  • Integration with ticketing system.
  • Integration with IM.
  • Make integration with the sundeck community edition available for free, at least with minimal functionality.
Wolf-Ekkehard Hindrichs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with Slack
  • Integration with Jira
  • Integration with Zendesk
  • Notifications to Phones
  • Incident Response
  • PagerDuty honestly meets all of our needs as far as I can tell -- I do hear that it would be beneficial to be able to not have duplicate alerts, but this seems insignificant to me.
December 16, 2022

Amazing product

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Rota scheduling
  • Escalating issues
  • Record of answered incidents
  • Be good if it could use AI or learning metrics to suggest adjustments to frequency or triggers
  • Dashboard could be more customizable, especially on mobile to ensure key alerts always at the top
  • Sometimes slow on mobile, performance improvements would help users with many triggers
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • managing on-call schedules
  • providing multiple ways to trigger an escalation policy
  • providing multiple ways to configure escalation to additional responders
  • allowing the user to configure how they want to be contacted
  • enforcing governance around timing between levels on an escalation policy
  • enforcing governance around numbers of levels on an escalation policy
  • enforcing governance around how users configure their contact methods
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