Overview
What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
Learn from top reviewers
Good Oncall partner- PagerDuty
5 years of experiencePagerDuty
PagerDuty keeps us informed
10 years of experiencePagerDuty is the right fit for our needs
3 years of experienceFeedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer
1 year of experiencePagerDuty Review
3 years of experienceNever miss a critical alert
6 years of experienceSimple Sleek and Reliable
11 years of experiencePagerduty for engineering teams on-call management
8 years of experiencePagerDuty saves you time and money
2 years of experiencePagerDuty keeps us informed.
10 years of experiencePagerDuty x Sales
2 years of experiencePagerDuty: A Must-Have Tool for 24/7 Operations
8 years of experienceA Dream for Service Providers with Complicated On-Call Scheduling and Event Management
5 years of experiencePagerDuty | A guide from Mid Career
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Professional
$25
Business
$49
Digital Operations
Contact Sales
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is PagerDuty?
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
PagerDuty Video
PagerDuty Integrations
PagerDuty Competitors
PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(252)
Community Insights
- Pros
- Cons
Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.
Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.
Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.
Routing Complexity: Users have found the routing complexity to be a challenge, impacting their workflows. Some users have expressed a desire for more capabilities in the Mobile App to enhance functionality.
Cost and Additional Complexity: Reviewers have mentioned that the cost of PagerDuty is a drawback, especially when combined with additional complexity in workflows. This has led some users to seek more affordable alternatives.
On-Call Scheduling and Alerting Issues: There have been complaints about receiving multiple PagerDuty alerts for a single set of alerts, causing frustration among users. Additionally, concerns were raised regarding the on-call scheduling process and inconsistencies in the profile setup with Okta.
Reviews
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