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Paligo

Paligo

Overview

What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

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Recent Reviews

Paligo delivers

8 out of 10
December 20, 2022
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Paligo?

Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.

Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.

In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.

Paligo's top features at a glance:

  • Structured Authoring

Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.

  • Content Reuse

Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.

  • Multi-Channel Publishing

Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.

  • Versioning

Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.

  • Translation Management
Paligo offers smart translation management, avoiding duplicate files for each language. Integrates with Memsource and other TMS solutions.

Paligo Features

  • Supported: Single sourcing
  • Supported: Content reuse
  • Supported: Multi-channel publishing
  • Supported: Translation management
  • Supported: Contributor editor
  • Supported: Structured authoring
  • Supported: Topic based authoring
  • Supported: Versioning
  • Supported: Branching
  • Supported: Assignment planner
  • Supported: REST API
  • Supported: Variables
  • Supported: Conditional content
  • Supported: CCMS
  • Supported: Integrations
  • Supported: XML editor
  • Supported: Docbook

Paligo Screenshots

Screenshot of Branching in PaligoScreenshot of Conditional filters in PaligoScreenshot of Contributor editor in PaligoScreenshot of Some of the integration options in PaligoScreenshot of Main editor in PaligoScreenshot of Multi-channel publishing options in PaligoScreenshot of Assignment planner in PaligoScreenshot of Content reuse in PaligoScreenshot of SME reviewing in PaligoScreenshot of Translations in PaligoScreenshot of Versioning in Paligo

Paligo Videos

A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.

Paligo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Heretto, Vasont CCMS, and MadCap IXIA CCMS are common alternatives for Paligo.

Reviewers rate Support Rating highest, with a score of 8.5.

The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(35)

Attribute Ratings

Reviews

(1-21 of 21)
Companies can't remove reviews or game the system. Here's why
Jan Bohman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I was working with 10+ CMS:es (list here is not possible choose them from) “all my active work life” and Paligo GUI is unique: No or very few systems of this complexity have a rational GUI. Paligo stands out here and is very user friendly! When it comes to style sheets and other preferences, Paligo is one of few that makes it easy for the users to set up and maintain all needed parameters for a over time support a genuine document production/workflow.
August 31, 2023

Another happy customer

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Web server is under our control
  • Content editable via dashboard and also APi
  • Full support of DocBook
  • XML source files
  • Reuse of content
  • Publishing on demand
  • Output to PDF and HTML
Benjamin Spendlove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paligo gives you the benefits of a fully integrated XML content database, making the whole package much easier to setup and use than a system using Oxygen. It's much easier to set up and far less expensive than Adobe's XML offerings. The cost is comparable to MadCap, but all our content was already in Docbook, so the transition to Paligo was nearly seamless.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I was not part of the selection process / did not evaluate other tools. I had previously been authoring my content in Google Suite or directly in our Learning Management System. Both of those were hells of information duplication.
December 08, 2022

Paligos best features

Brad Baillio | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We were using our own, custom management scheme - relying on tools like SharePoint to store and collaboratively edit.
But we were lacking the reusability feature and content control features that Paligo provides.
Score 10 out of 10
Vetted Review
Verified User
Compared to Author-It, Paligo is a godsend. It's so much more performant, the output quality is much higher, and the user experience is unmatched.
Before we switched to Paligo, I had to spend multiple working days just fixing the broken output that Author-It has given me, leading to many hours of lost productivity.
Paligo has a much more useful user interface, which lets me just get to work, without having to think about what level of a header I have to put where. With Paligo, I just write and Paligo figures it out on its own, and always 100% correctly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We moved from Flare to Paligo. One of the main reasons was the fact that Paligo is a cloud product. Collaboration with anyone outside of our team was more difficult with Flare. Also, maintaining a server for Flare content was going to become an issue, and overall I felt the Flare desktop product was prone to errors and issues. The flexibility of assigning Paligo licenses was a huge factor, as was the stability of the cloud platform.
Score 10 out of 10
Vetted Review
Verified User
They are both good documentation options, but the cloud-native capabilities and intuitive UI of Paligo, plus it's ability to produce excellent output for both PDF and HTML5 were the main reasons I chose Paligo. I am very satisfied with my choice.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We selected Paligo over the alternatives for a variety of reasons:
It was cloud-based (usable on a Mac)
It had the features we needed: Content reuse Variables Easy restructuring and maneuverability of content
Integration with source control and web hosting services
It had a pricing structure that supported a small team with room to grow
The support was strong
Rochelle Fisher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Better Support than any of the others; Ability to migrate at cost (unlike AIT and Flare); Teamwork and centralized variables (unlike Word, Google Docs, FM); Diff and Revert (must-have feature); L10N features (better than all others).
Sarah Holdgrafer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I trialed a version of Oxygen XML editor, but the fact that Paligo is cloud-based and integrates directly to Zendesk sold me, even though Oxygen XML is essentially the de facto standard for most structured authoring.
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