Paligo

Paligo

Customer Verified
Score 8.4 out of 10
Paligo

Overview

What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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Recent Reviews

Paligo delivers

8 out of 10
December 20, 2022
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and …
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Go Paligo

9 out of 10
December 08, 2022
I use Paligo everyday to create end user documentation both digital and physical. The software is easy to use and easy to learn, I …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Paligo - the Next Generation of Technical Documentation
01:00
Webinar - The Paligo and Zendesk integration
48:59
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Product Details

What is Paligo?

Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.

Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.

In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.

Paligo's top features at a glance:

  • Structured Authoring

Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.

  • Content Reuse

Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.

  • Multi-Channel Publishing

Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.

  • Versioning

Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.

  • Translation Management
Paligo offers smart translation management, avoiding duplicate files for each language. Integrates with Memsource and other TMS solutions.

Paligo Features

  • Supported: Single sourcing
  • Supported: Content reuse
  • Supported: Multi-channel publishing
  • Supported: Translation management
  • Supported: Contributor editor
  • Supported: Structured authoring
  • Supported: Topic based authoring
  • Supported: Versioning
  • Supported: Branching
  • Supported: Assignment planner
  • Supported: REST API
  • Supported: Variables
  • Supported: Conditional content
  • Supported: CCMS
  • Supported: Integrations
  • Supported: XML editor
  • Supported: Docbook

Paligo Screenshots

Screenshot of Branching in PaligoScreenshot of Conditional filters in PaligoScreenshot of Contributor editor in PaligoScreenshot of Some of the integration options in PaligoScreenshot of Main editor in PaligoScreenshot of Multi-channel publishing options in PaligoScreenshot of Assignment planner in PaligoScreenshot of Content reuse in PaligoScreenshot of SME reviewing in PaligoScreenshot of Translations in PaligoScreenshot of Versioning in Paligo

Paligo Videos

A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.

Paligo Competitors

  • Heretto
  • Vasont
  • Ixiasoft
  • MadCap Flare
  • Adobe Technical Communication Suite

Paligo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Heretto are common alternatives for Paligo.

Reviewers rate Usability highest, with a score of 8.

The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Rochelle Fisher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Paligo as our mission-critical authoring tool. It is a CCMS that enables our globally diverse team to work together to create various documentation deliverables in a topic-based method, with different writers working on the same publication, the same chapter, and sometimes the same topic in an efficient and consistent manner. It is based on the open-source DocBook schema, so if you change your mind a few years down the road, you are not locked into Paligo but can migrate with minimal expense and time. Paligo does single-sourcing better than other CCMS tools, creating beautiful PDFs out of the box and with easy customization, HTML5 for product Help, Word, SCORM, and more. It integrates perfectly with Zendesk, letting us push out 100s of new articles and articles updates in minutes. It has integration with AWS S3, GitHub, Memsource, and many other third-party tools for delivery and storage. L10N features are built-in and easier to use than in other CCMS and CMS tools. Variables are centralized and easy to manage with variable sets and variants for parallel publishing to OEMs and simultaneous versions. It has an easy-to-use XML interface if you want to get into the backend, and a nice WYSIWYG interface if you want to create content simply. The best thing about Paligo is its Best-In-Class Support and Customer Success. Actually, it's everyone at Paligo. Though Paligo has grown in the past couple of years, it still offers the awesome responsive expert solutions that it did when it was newer. For any team of technical writers, I highly recommend Paligo.
  • Single-source quickly and well out of the box.
  • Attributes in the content for conditional publishing.
  • Quick previews with publishing and variable settings, for efficient debugging.
  • Responsive expert support.
  • Extensive integrations.
  • Re-use features for consistency among writers.
  • Review features.
  • Translation features.
  • Push to Zendesk can add new image files each time or delete all attachments. Missing feature to delete only image attachments and keep external attachments (more of a Zendesk issue than Paligo issue).
  • Role-based access control.
  • Mirror servers, so that team members in different continents do not have a slower connection to the instance on the cloud.
Paligo is less suitable for solo writers unless you are a contractor with many customers, in which case it would be a great tool! For teams, this is the best CCMS I have used (compared to AuthorIt and Flare) and is much better than Word, FrameMaker, or similar, which are not designed for team use. The biggest reason for going with Paligo is the people. I've never had such a positive experience with any company's support. They are fast and give great help. When running into issues with integrated platforms, they don't say they can't help - they just take on the problem and send a solution. Everyone at Paligo listens. And they follow up with real actions. I would recommend Paligo for this reason to any technical writing team.
  • Integration with Zendesk.
  • Teamwork features.
  • Security of information.
  • Before we had Paligo, we didn't have a professional tool. We were using Google docs and creating ugly PDFs that took days to manipulate. Paligo lets us publish to multiple formats and integrated platforms in minutes, with professional results.
  • Paligo's built-in translation features let us deliver translated documents for expos, datasheets, and users with minimal cost and time.
  • Paligo lets us work as a team. When one project becomes urgent, the team comes together in a doc sprint and completes the project with everyone contributing. The final deliverables are professional and fast. In short, Paligo enables us to join the Agile teams and deliver on time, with quality.
Better Support than any of the others; Ability to migrate at cost (unlike AIT and Flare); Teamwork and centralized variables (unlike Word, Google Docs, FM); Diff and Revert (must-have feature); L10N features (better than all others).
10
Technical writers for the product and writers for Enablement Training.
We use Paligo's Support.
  • Create and maintain user guides in PDF, HTML5, and Zendesk.
  • Create and maintain release notes in landscape PDF and Zendesk.
  • Create and maintain translation PDFs and Zendesk.
  • Create and maintain enablement materials.
  • Automated documentation from product source to Paligo with python scripts and Paligo API.
  • PM decks with publish to presentations.
Paligo single-sources beautifully. Allows for customization. Has the best translation features. Has the best support services.
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