Paligo

Paligo

About TrustRadius Scoring
Score 9.2 out of 100
Paligo

Overview

Recent Reviews

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Pricing

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What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Paligo - the Next Generation of Technical Documentation
01:00
Webinar - The Paligo and Zendesk integration
48:59
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Features Scorecard

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Product Details

What is Paligo?

Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.

Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. The vendor states cloud-based solutions like Paligo enable greater collaboration, efficiency and profitability. Using modern web technology reduces the costs of implementation, and increases usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.

In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences.

Implementing an intelligent content strategy using a component content management system (CCMS) like Paligo can change that.

Paligo's top features at a glance:

  • Structured Authoring

Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.

  • Content Reuse

Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.

  • Multi-Channel Publishing

Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.

  • Versioning

Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.

  • Translation Management
Paligo offers smart translation management, avoiding duplicate files for each language. Integrates with Memsource and other TMS solutions.

Paligo Features

  • Supported: Single sourcing
  • Supported: Content reuse
  • Supported: Multi-channel publishing
  • Supported: Translation management
  • Supported: Contributor editor
  • Supported: Structured authoring
  • Supported: Topic based authoring
  • Supported: Versioning
  • Supported: Branching
  • Supported: Assignment planner
  • Supported: REST API
  • Supported: Variables
  • Supported: Conditional content
  • Supported: CCMS
  • Supported: Integrations
  • Supported: XML editor

Paligo Screenshots

Screenshot of Branching in PaligoScreenshot of Conditional filters in PaligoScreenshot of Contributor editor in PaligoScreenshot of Some of the integration options in PaligoScreenshot of Main editor in PaligoScreenshot of Multi-channel publishing options in PaligoScreenshot of Assignment planner in PaligoScreenshot of Content reuse in PaligoScreenshot of SME reviewing in PaligoScreenshot of Translations in PaligoScreenshot of Versioning in Paligo

Paligo Videos

A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.

Paligo Downloadables

Paligo Integrations

Paligo Competitors

  • Heretto
  • Vasont
  • Ixiasoft
  • MadCap Flare
  • Adobe Technical Communication Suite

Paligo Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Heretto are common alternatives for Paligo.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of Paligo are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews and Ratings

 (9)

Ratings

Reviews

(1-8 of 8)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Any company that requires a cloud-based documentation tool for a single user or a large team of writers, would do well to select Paligo. Since it is cloud-based, and not installed per laptop, it is easy to log in from any computer. The potential downside is an inability to work offline - but since my company is entirely cloud-based, that is not an issue. On the contrary, I am confident knowing that all of my source files are safely stored in the cloud and available for my colleagues, and not on my laptop.
Andras Domok | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Paligo is the best tool I have used yet when it comes to creating a topic-based document set ready for single-source publishing all in one tool. It is really good if your company is getting started with creating customer documentation from scratch or if you already have documentation tools but you want to streamline your process.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you're looking for a cloud-based CCMS that focuses on the authoring experience, Paligo is a great choice. With some basic experience and a bit of training, most tech writers can have a customized output up and running in days, not weeks. Conversely, if you don't want to tinker with CSS to develop a look and feel you want or need content reuse at the lowest possible level, Paligo may not quite fit your needs. One thing I will add is that as a new user, and one who regularly pushes the boundaries of what Paligo's designed to do, I've found the customer support to be absolutely top-notch. I'm always able to work alongside support to figure out a solution to my problem—and am nearly always able to accomplish what I set out to accomplish.
Rochelle Fisher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Paligo is less suitable for solo writers unless you are a contractor with many customers, in which case it would be a great tool! For teams, this is the best CCMS I have used (compared to AuthorIt and Flare) and is much better than Word, FrameMaker, or similar, which are not designed for team use. The biggest reason for going with Paligo is the people. I've never had such a positive experience with any company's support. They are fast and give great help. When running into issues with integrated platforms, they don't say they can't help - they just take on the problem and send a solution. Everyone at Paligo listens. And they follow up with real actions. I would recommend Paligo for this reason to any technical writing team.
Monica White | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Before I took the intermediate training, I was so frustrated with Paligo that I mentioned it negatively in a networking event. Now that I have taken the training, I will be correcting that comment at the next one. :)
However, part of what I inherited was a badly managed library, and I am working hard with my fellow writers to restructure and re-present the content. I have only been working with Paligo for a month and a half, and while it's been a struggle to get here, I'm glad I learned it so that I can truly utilize its content reuse strengths across three different product lines.
It probably would not be ideal for desktop layout or on-demand production environments.
Paul LaBarbera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Paligo is not appropriate if you are not interested in structured authoring. If you do not value having your content in extensible XML formats, then the value of Paligo is limited (but your customers will notice the lazy attitude in your writing style). If you really value the content you're producing, you should be using an XML-based authoring tool. Paligo is best in class.
Sarah Holdgrafer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
A recommendation would be dependent on their needs and numerous other factors, including their publishing channels. For my situation, where a good chunk of content (especially images) are used across dozens of articles, we're documenting the use of an entire SaaS platform and the 100+ integrations we have, and we publish different versions of some content based on account country, it's an ideal fit. Any help center that has more than 100 articles hosted on ZenDesk could potentially benefit from switching to a cloud-based CCMS.

Structured authoring is less appropriate for managing content that is constantly changing or doesn't have a unified structure, like blogs, for instance.
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