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Paligo

Paligo

Starting at $4,800 per year per seat
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Overview

What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

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Recent Reviews

Paligo delivers

8 out of 10
December 20, 2022
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $4,800 per year per seat
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Product Details

What is Paligo?

Paligo was built for documentation professionals who need to manage a large volume of complex content. To manage and organize this documentation efficiently, content reuse is essential. The Paligo CCMS is designed for companies who need to leverage the benefits of content reuse for better business outcomes.


Content reuse helps to streamline the content creation process as it saves time, money, and improves the quality of output. The single sourcing features eliminate duplication of content and optimize the content creation process. Additionally, the modern SaaS UI lets content creators of all levels of proficiency to grasp the fundamentals of structured authoring.


Paligo states its goal is to make structured authoring more accessible to a wider audience by simplifying and demystifying the process. The CCMS enables customers to author, manage, translate, and publish multichannel content.


Paligo's top features at a glance:

  • Structured Authoring
Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.
  • Content Reuse
Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content
  • Multi-Channel Publishing
Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, and Amazon S3.
  • Versioning
Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.
  • Translation Management
Paligo offers smart translation management, avoiding duplicate files for each language. Integrates with Phrase and other TMS solutions.
  • Collaboration
With a familiar SaaS UI Paligo enables contributors and reviewers to collaborate on content. International teams can work together on documentation without the drawbacks of on-premises, locally-installed systems.

Paligo Features

  • Supported: Single sourcing
  • Supported: Content reuse
  • Supported: Multi-channel publishing
  • Supported: Translation management
  • Supported: Contributor editor
  • Supported: Structured authoring
  • Supported: Topic based authoring
  • Supported: Versioning
  • Supported: Branching
  • Supported: Assignment planner
  • Supported: REST API
  • Supported: Variables
  • Supported: Conditional content
  • Supported: CCMS
  • Supported: Integrations
  • Supported: XML editor
  • Supported: Docbook

Paligo Screenshots

Screenshot of Branching in PaligoScreenshot of Conditional filters in PaligoScreenshot of Contributor editor in PaligoScreenshot of Some of the integration options in PaligoScreenshot of Main editor in PaligoScreenshot of Multi-channel publishing options in PaligoScreenshot of Assignment planner in PaligoScreenshot of Content reuse in PaligoScreenshot of SME reviewing in PaligoScreenshot of Translations in PaligoScreenshot of Versioning in Paligo

Paligo Videos

A one-minute overview of Paligo
Structured Authoring Series: Episode 1
Structured Authoring Series: Episode 2

Paligo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Paligo starts at $4800.

Heretto, Vasont CCMS, and MadCap IXIA CCMS are common alternatives for Paligo.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(40)

Attribute Ratings

Reviews

(1-25 of 31)
Companies can't remove reviews or game the system. Here's why
Robert Pruden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish documentation to provide to the customers. Needed the ability to reuse content, a method to organize content, and an easy method to have content reviewed.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a software company that creates software for all kinds of businesses, we want our documentation to be easily available to customers. This documentation consists of product-related content; how to use and set up TOPdesk. We use Paligo to manage the content of this documentation and to publish it to a help center.
Ann Dahlberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Creating technical documentation for our customers has dramatically improved since we started working in Paligo. Using topics, and the possibility of reusing content, is a great advantage compared to before.
August 31, 2023

Another happy customer

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo for our technical documentation (not the rest of our website). This includes:
  • HTML output for our public website (help center)
  • PDF output for selected customers or internal use.
  • In the future, we plan to allow users to log in to the doc portal so they see only the documentation that is relevant to them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our documentation department made a switch to Paligo from AuthorIt, hoping to: improve the quality of our outputs (html, pdf) streamline authoring processes simplify authoring tool maintenance unify tools and processes across company branches. All these goals have been met with Paligo. We use Paligo to create manuals (admin, end user) for our new products, plus we have selectively imported some key legacy content.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We needed to scale our efforts in documentation through content creation and process management, improve our offering to our user base, and manage translations. Paligo helped us address all these issues, and more. In terms of scope, our entire user base of approximately 5000 people will get direct access to the content we manage in Paligo. Internally we started to use Paligo through our Customer Success department, and now our product and development departments have become very familiar with this first class CCMS. Consequently, we are able to integrate content we create in Paligo into our own product, via very easy to use element attributes in Paligo. So now our user base can access our content via the internet, and our product. I have to say, our work was made very easy with the excellent, direct and proactive CS team (and more) of Paligo. This has been a very happy experience.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Creation of technical documentation, including installation instructions and specifications. Paligo filtering and translation features allow us to more efficiently re-use content in many documents across various products. As a structured-authoring platform, Paligo also supports our ability to standardize document structure, style, and format. Revision times and translation costs are reduced as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have a large number of datasheets that use nearly the same content. This allows for a seamless update of this information in all respective locations. Updates that used to take 40 hours now take a few hours.
December 20, 2022

Paligo delivers

Score 8 out of 10
Vetted Review
Verified User
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and training material.
Benjamin Spendlove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo to manage all our user documentation. This consists of thousands of topics in hundreds of publications covering hardware, software, and system setup and usage. One of our biggest challenges in managing this much content is that we have very few writers and a number of variations of each of our products. There are seven different variations of our flagship software product, and the manual is over 800 pages. Much of the content is reused across variations, of course. The ability to maintain them all as a single publication and automatically generate the correct set of topics at publishing time is invaluable. We have used XML to make this possible for a number of years, but Paligo gives us all the benefits of XML with few of the drawbacks. It's much easier to use and more reliable than our previous methods for authoring and managing content. This saves us time and lets us focus on the important work.
December 19, 2022

Very satisfied

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Paligo to create our product documentation and publish it in several formats. It's easy to learn to use it for everyday use, and the features that have been added since we began using it have been most appreciated. With all things, we have had bugs on occasion, but the support is available when we need it. Good FAQs and documentation too. It shows that the Paligo team understands the needs of technical writers when they develop features in the product. We recommend it regularly to colleagues in our organization who do not have their own licenses.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Paligo to create publicly accessible Guides, Tutorials, and visual Walkthroughs supporting our industrial automation software. These need to be suitable for product marketing, building excitement/confidence during pre-sales, and supporting new and long-time users of our product(s). Across these different use cases, articles are consumed by Management, Supervisors / Operators, Trainers, and Engineers. Users interact with our product across multiple platforms: inside our software, in our Paligo-based help pages, and in our Learning Management System. In order to avoid duplicating or creating contradictory product information, we need to be able to author in a single location, with content and style outputs conditioned by the platform.
December 08, 2022

Paligos best features

Brad Baillio | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We build autonomous systems for Mining Equipment. This autonomous system has many documentation needs, and we use Paligo to organize all of those documents.
My role as the Compliance manager is to ensure that we are properly documenting the risk controls associated with the product and how that information is disseminated to the different users of the system.
This information finds itself in Operators Manuals and Safety Manuals.
Paligo is great because it allows us to make common sections and resuse/repackage into different documents.
December 08, 2022

Go Paligo

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Paligo everyday to create end user documentation both digital and physical. The software is easy to use and easy to learn, I appreciate how easy it is to produce online pages and pdf's. they also have a responsive customer service that is will listen to suggestions. We (the doc team where I work) suggested changing the colors on the warning labels to make them easier to read and they applied our suggestion.
Kaspar Dahlqvist | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
About two years ago, we decided that our current CCMS was not up to the tasks anymore, and we started a thorough search for a new one. After much consideration, our choice fell on Paligo.

We use it to create all our user manuals, installation sheets and other PDF documents. We will soon start to publish HTML5 packages for online documentation, which Paligo handles very well.
Score 10 out of 10
Vetted Review
Verified User
We use Paligo for writing multiple software manuals. We were looking for a performant, modern and user-friendly authoring software, which we believe we have found in Paligo. We have multiple writers cooperating on writing manuals for multiple pieces of software. We also required customizable output in the PDF and HTML formats.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo to manage technical documentation for approximately 20 different software products. We serve multiple markets and have both cloud and on-premise versions right now, so we have a need to reuse a lot of our content with just minor variations between versions. We also work with many different product managers and need an efficient and reliable way to send and track review and approval assignments. The company is growing fast, and we are leveraging Paligo's powerful features to increase our efficiency.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo to write, edit, update, and manage our product support website.

With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.

Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.
Score 10 out of 10
Vetted Review
Verified User
We use Paligo to create and publish our Technical Documentation for all of our products. This includes single-sourcing of content through different products, for multiple audiences and includes translation into multiple languages (both LFT and RTL). We mainly publish PDFs but will be publishing HTML5 content in the future.
Andras Domok | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Paligo for our customer documentation. It is an excellent tool because it lets me create and edit a topic-based document set for all of our products, design the layout and publish in multiple formats all in one place. This eliminated the need for a more complex tool chain that we used for all of these tasks before.
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