The support team has great communication skills. They respond to your request with courtesy and they never break their promises in their next update. They also follow up with you on a timely basis.
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They have always been able to resolve our issues promptly. We have only had one critical issue, and it was handled expediently.
Palo Alto has a very nice customer support. People are very nice and were quick to reply, whenever we had an issue with the subscription or the blacklist tool. There is also a great deal of information on their website that covers each and every detail about the uses and the threat signatures. The community keeps on updating their information very frequently. Small issues are easily solved from the documentation, and for other issues, the customer support service is always present. However, on Fridays it becomes a little delayed as per my observation.
When you get help it is great. they have different service plans you need to know what plan you have and what kind of turn around you can expect. We have even had a local engineer to help us with questions and solutions. I feel the support team they have is very knowledgable and can help you out. Most of the time there is no need to escalate the issue.
|Panorama™ network security management provides static rules and dynamic security updates in a constantly changing threat landscape. Reduce administrator workload and improve overall security posture with a single rule base for firewall, threat prevention, URL filtering, application awareness, user identification, file blocking, and data filtering.|
Panorama - Streamlined, powerful management with actionable visibility
Frequently Asked Questions
VMware NSX, Cisco Application Centric Infrastructure (Cisco ACI), and Cisco Secure Firewall Management Center are common alternatives for Palo Alto Panorama.
Reviewers rate Vulnerability Scans highest, with a score of 8.8.
The most common users of Palo Alto Panorama are from Enterprises and the Information Technology & Services industry.