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PanTerra Networks

PanTerra Networks

Overview

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…

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Recent Reviews

TrustRadius Insights

Seamless Integration: Reviewers have praised the system for its seamless integration and intuitive client setup, making tasks easy to …
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Satisfied Customer

10 out of 10
February 13, 2024
Incentivized
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business Basic

$17.95

Cloud
per month per seat

Business Plus

$24.95

Cloud
per month per seat

Professional

$29.95

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://panterrastreams.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12.95 per month per seat
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Product Details

What is PanTerra Networks?

Streams by PanTerra Networks offers unified communications features with live support


Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:

  • PanTerra Data centers are redundant at every level to ensure 99.999% uptime.

  • Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.


The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.


Equipped for privacy, built for sensitive data

PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.


Streams plays nice with existing technology

Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.


Four pricing tiers to fit any enterprise need

Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).


Managed cloud hosting

PanTerra's communications and collaboration platform is built and managed 100% in-house.

PanTerra Networks Features

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: cloud PBX
  • Supported: integrated softphone
  • Supported: mobile app
  • Supported: call center
  • Supported: video/screenshare conferencing
  • Supported: cloud storage & file sync/share
  • Supported: business analytics

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.

PanTerra Networks Videos

Getting Started with PanTerra Streams Business Phone Systems
Rethinking Organizational Comms Post-2020

PanTerra Networks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

PanTerra Networks Downloadables

Frequently Asked Questions

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

PanTerra Networks starts at $12.95.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for PanTerra Networks.

Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.

The most common users of PanTerra Networks are from Small Businesses (1-50 employees).

PanTerra Networks Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(95)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Seamless Integration: Reviewers have praised the system for its seamless integration and intuitive client setup, making tasks easy to perform. The ease of integrating the system into existing workflows has been highlighted as a key benefit by users.

Reliable Service: Users value the system's reliability, infrequent outages, and accessible support from both sales and customer service teams. This consistent reliability has contributed to a positive user experience and increased overall satisfaction.

Effective Communication Features: The phone system is noted for enhancing communication through features like ring, internal communications, and voicemail to email. These features have proven valuable in facilitating efficient and effective communication within teams.

Call Transfer Delays: Users have encountered significant challenges and delays when attempting to transfer calls using the phone app. These delays disrupt workflow efficiency and impact overall communication effectiveness within the system, leading to frustration among users who rely on prompt call transfers for seamless operations.

Complex Backend System Impact: Some users find the backend system overly complex, affecting usability despite its capabilities. The intricacies of the system create barriers for smooth navigation and efficient task completion, resulting in a steep learning curve for new users and potential errors during operation that can impede productivity.

Agent Interface Confusion: Reports suggest user confusion with agent login processes and navigating multiple agent interfaces. This lack of clarity hinders user productivity and contributes to frustration during interactions within the platform, highlighting the need for simplified interface designs to enhance user experience and streamline daily tasks effectively.

Attribute Ratings

Reviews

(1-25 of 62)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Streams VOIP by PanTerra for our call centers in Mexico. We can monitor agents on the phone. Phone service gives access to text messaging as well for a closer relationship with our customers. Also has a feature where you can talk to trainee on the phone and customer cant hear you. Very useful feature for our line of business. I strongly recommend PanTerra Networks to anyone, weather if its just for phone service or for a more complex task. PanTerra Networks has the solution
  • great connections
  • quick tech support
  • monitor calls
  • text messaging
  • the app on desktop
  • more users for whisper
  • ability to delete text on both ends, user and customer
Call center agents are HIPAA compliant and we have to monitor calls to make sure all guidelines are followed adequately . We monitor all calls, most of all we monitor all trainees. They are most vulnerable to forget or maybe violate some guidelines and thanks to our phone service with PanTerra we can make sure that doesn't happen.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Panterra Streams is our IP phone service provider, addressing the communication needs of our team spread out across three states and several countries.
  • Secure IP-based phone system that offers flexibility for remote employees
  • Customer service that supports our team well
  • Phone app has significant delays and issues when transferring calls
  • back-end can be complicated -- although it is powerful -- but that is mitigated by excellent customer service
If you are able to mostly rely on IP-phones, or a computer-based connection, then it will work well. If you are reliant on the mobile app working reliably and without delay, then you will encounter frustrations.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We have positioned PanTerra Networks and the number of SMB customers. For those that adopted the solution, they have been very pleased with the set up, the service, and the ongoing support. We have had nothing but great reviews from our customers.
  • Set up is very thorough
  • Service is strong and consistent
  • Customer billing
  • Partner marketing alignment
PanTerra Networks is very strong in the SMB vertical
Jay Cruzan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PanTerra Networks is part of our portfolio of partners. We sell their services among a variety of different providers.
  • The pre sales team is very good at what they do.
  • The implementation team is great.
  • The post sales team is great too.
  • Our customers report the portal could be more intuitive.
PanTerra Networks is a great SMB and Mid-Market solution. They struggle in Gov/Ed, and Enterprise. I think that's a result of less name recognition and not having Gov/Ed discounts available.
Score 9 out of 10
Vetted Review
ResellerIncentivized
I use PanTerra Networks in my organization to make hosted voip phone calls, faxing, voicemail storage, and instant messaging. The platform is well integrated and seamless to use. My client base is primarily setup to take advantage of the hosted voip phone and faxing capabilities using their latest telephony hardware. Clients love the ease of the phone system as well as the intuitive portal features.
  • Seamless integration
  • Ease of use
  • Strong Customer Service
  • Intuitive Client Setup
  • Full featured product set
  • Agent login confusion
  • Multiple Agent interfaces
  • Changes in employees
PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use PanTerra Streams for external and internal communications. It has the ability to have different phones for different departments. We use PanTerra Streams to communicate with clients and the outside world. It is a convenient service because we have multiple phone numbers but we have an option of having all of the phones ring at once, no matter what number is being called in case someone is unavailable to answer their line.
  • Ring
  • Internal communications
  • Voicemail to email
  • The number we dial out for each phone is different from the phone number people called and I don't know how to fix that.
  • Assigning hunt groups
  • Accessing voicemails through the app
PanTerra Streams is well suited for a small company like ours that is planning on scaling up. We have different numbers for different departments, but because we are a small company, one or two people are in charge of multiple departments. Therefore we are able to manage 5 phones all at once because they all ring at once and can be answered from any phone. This is an option that has been implemented. When we scale up, we will not have all the phones ring at once and each department will be responsible for its own phone.
Vincent Warner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use PanTerra Networks as a small business with a warehouse requiring several phone lines for the front and back. Employee access in the warehouse and in the front office.
  • Provides good phone service
  • Voicemail notification is great
PanTerra Networks has been, so far, a good option for our small company concerned with saving options and affordable good service
February 13, 2024

Satisfied Customer

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for inbound and outbound calls. Obviously, calls are transferred by the users to others as well.
  • I believe that we have very infrequent outages compared to other companies
  • Support is quite accessible
  • Sales is usually available when needed.
  • Balance of soft and desk phones is seamless
  • When a desk phone is put on Do not disturb or someone in a call flow logs out, the entire call flow is disrupted which is mind boggling to me.
  • Phones do go down once in a while
  • Auto attendant services can maybe use some improvement
I already recommended to a law firm which was about to go through and they backed.oit last minute because they wanted someone to install it in their office in New York
Floyd Massey, Ph.D. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We replaced a Vertical VOIP server that was hosted on-site. Researching the alternatives to Vertical, we looked at Ubiquity, RingCental, and PanTerra. Our VOIP solution needed to provide service to 14 locations and just over 100 desktop phones, 20 wireless phones, and 10 ATAs. PanTerra provided the most features at the best price. The main feature we needed was an app that worked with the phones. PanTerra Streams works perfectly for our needs.
  • Streams App
  • Simple deployment
  • Easy management
  • Trunking could be easier
  • Teams integration
  • None other
The implementation went smoothly for the number of locations and users. Teams integration is a fairly new feature and we haven't tested it yet. Setting up auto attendants is straightforward and simple.
January 03, 2024

PanTerra Networks A+

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is our primary phone system. We use it in a call center capacity.
  • Call quality
  • Customer service
  • providing quality equipment
  • Best onboarding I have ever experienced.
  • There are some small issues when dealing with managed firewalls
  • it would be nice if there was a way to organize the text app better.
Call center is great. the functionality of the admin software is idiotproof (speaking as one).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The need for communication inside the physical office and in remoted locations. This system allows an employee to use the system on a personal cell phone without having to expose personal phone numbers.
  • Customer Service
  • Notification of Issues
  • Providing Service
  • Additional online troubleshooting guides
It is suited for our smaller business. Our organization is small and it works well for us.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use PanTerra Streams for all of our phone needs, including auto attendant and conference call line. We also use the paperless fax feature. This product, specifically the auto attendant, allows clients to directly reach out to attorneys in the office without feeling like they are going through a gate keeper. This allows clients to feel more connected with attorneys.
  • Customer service is top notch, they are quick to respond and can help with any question you have.
  • They make it easy to add additional lines and/or change around existing lines.
  • The paperless fax option is quick and efficient.
  • The admin portal is not user friendly. It's a little clunky, hard to navigate, and is not intuitive.
PanTerra Streams works great in our growing law firm. The cost per line is significantly less than other VOIP services we have utilized in the past. Also, the customer service is second to none. Anytime I have a question or problem, I can quickly login online and just chat with customer service. Customer service always quickly and efficiently handles any issues that arise. The only negative to PanTerra Streams is that the admin portal is clunky, hard to navigate, and not intuitive (even for someone that is fairly tech savy). Nevertheless, if I run into a problem, the customer service team resolves it immediately, so the fact that the admin portal is hard to navigate is really no issue at all.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
We used PanTerra as our phone conference system in a law office. It is needed to efficiently communicate with lawyers in the firm and manage incoming phone calls/messages.
  • Voicemail
  • Phone Conferencing
  • Communication
  • Price
  • Phone Conferencing
  • Voicemail Management
In my opinion, the phone system is not user friendly. It is difficult to transfer/answer phones, access messages, and update recordings.
February 20, 2023

Still onboarding

Beverly Carlton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Cell phone users were having difficulty getting calls through. Our previous equipment was over 15 years old
  • Connections
  • Responding to questions/concerns quickly
  • Phone equipment sent timely with online and phone setup support
  • Training on use of features
  • Understanding the complex billing document
Need for understanding how to use the features.....aware that training may be available through videos, however, that is time consuming and not always an efficient method to resolve understanding needed quickly. Plugged into our phones, the service is not available when computers are turned off.....don't understand why they shouldn't have a direct ethernet connection
Samer Samaan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Panterra has been a game-changer for our company. We made the switch from a more expensive and unreliable provider, and it was one of the best decisions we've ever made. Jonathan Polanco from Panterra Streams was exceptional in helping us transition to their service. He secured us a much more affordable plan and was incredibly patient with us during the process, which involved some complicated internal approvals. We're absolutely thrilled with the service we receive from Panterra. It's important to note that Panterra's VOIP system is highly advanced, with an impressive range of features that may initially seem overwhelming. However, once you get the hang of it, it provides unprecedented flexibility for your phone systems. Onboarding was a breeze, thanks to Brian Meuse and the rest of the onboarding team who expertly guided us through the process. Panterra's software is continually updated, and their support is lightning-fast - we're never left waiting. We're overjoyed that we switched to Panterra, and we highly recommend them to companies of any size. We have no doubt that they'll soon be the leaders of this industry. Thank you, Panterra, for everything!
  • Support
  • Robust Features
  • Timely Setup
  • Call Reporting
  • Adding 'group voicemails' to the UI
Panterra makes most sense for medium to large companies with a high call volume. They would be most able to take advantage of all of the features. Also, any company with remote employees would do very well using Panterra as most of their services are cloud/app based! It may be less suitable for small companies with limited resources and a low call volume.
February 20, 2023

PanTerra works for us

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use PanTerra's VOIP for all of our telephone communications including customer service. Their system provides us with inbound call handling through the use of schedules for open hours during business days and varying messages for times we are closed. Also nice to have the software direct call forwarding and customer and vendor messaging.
  • Cost effective solution
  • Less complex software than other systems
  • Responsive customer support
  • Software is not as customer friendly as other similar providers
  • Some simple processes are overly complex
  • Billing is confusing
We converted from another company. PanTerra is our 4th VOIP provider. All have had positives and negatives. We like PanTerra presently as they are more reliable than some of our past providers and are significantly cheaper than all of the others we have used. Although we have had other software that is easier to use, theirs is simple enough and they help you get it all set up at the start so it is easy to maintain after that.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use them for all of our office phone needs. We were with another company and our phones were down everyday! Since we switched to PanTerra we have had 0 issues. The Mobile app makes the service even better as you can run your business seamlessly on the go!
  • Customer Service
  • Technology
  • Price
  • I think they are great they way they are!
We are a full service ground transportation company. We receive hundreds of calls a day. Our old phone provider would have so many issues. Our phones were down daily! We were losing so much money on the lost calls. One call to PanTerra solved our issues. They were quick to put a proposal together and gave us discounts to keep us in the same price point as the old provider. They helped us pick out equipment we needed and they came up with programing that fit our business needs. We have 2 locations and can work out of either office and handle calls from both companies. The mobile app makes it even better as you can be on the go and run your company seamlessly. If you are not using PanTerra for your business phone needs then you should look into it. The options and features they offer are endless. They can build a system to fit your specific business model with ease of use. I can not say enough good things about them. They even beat out Ring Central.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PanTerra Streams works well to keep our team connected throughout different offices and different countries. Clients have one central point of contact and can reach anyone on our team, no matter their location.
  • telephone services always work
  • voice mail to email is convenient
  • conference calls
  • customer support is excellent
  • Adding new users is not seamless - it's easy to add the user but billing is often not informed of the arrangements.
Companies with multiple offices, team members working remotely, operations in different countries
Chuck Sedlacek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
It is a complete Unified platform and has enabled us to sell premium VOIP service to our clients.
  • Support and Customer Service
  • Custom solutions and pricing
  • Level of service
  • Reliability
  • None
They are willing to work with us on pricing to compete against others and they have always use the latest technologies and equipment. Very versatile and feature rich service.
February 15, 2023

just another review.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have been using streams for many years now. The flexibility it gives to our hybrid and mobile working environment is wonderful.
  • easy of mobility when away from the office.
  • access to call logs and voicemail
  • I'm fine with the way it is.
The mobile app and ability to take calls in the field or from home.
February 15, 2023

Eh

Score 5 out of 10
Vetted Review
Verified User
Incentivized
we use for our daily phone operations and for remote work when applicable. we do not have a "call center" of any type. our main use is directing calls to other users. sales people forwarding to mobile phones and direct lines for each user significantly reduced need for receptionist answering incoming calls.
  • maintains continuity of service
  • support is responsive
  • there's no training . only documentation is on how to use the desktop app which we don't use. need to to understand phone functions and how to properly use admin features and setups.
  • ability to copy settings between users would be helpful
  • display should show user's actual name vs username when calling co-workers - no on remembers what one's username is, particularly is the phone is just transferred to a new/different employee.
  • NEED a different ring tone for outside calls vs calls generated by on a line on the system (in house calls)
the
james randolph | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it to manage our phone system including Customer service lines and for internal personnel in and out of our office
  • handles calls.
  • voice messages for various situations
  • ease of transfers and use for employees
  • The interface is not particularly easy to use but customer service helps
It seems a relatively easy to use and implement We like the long life of the phones Not sure about how it is price competitively these days.
February 14, 2023

99% Satisfied!!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
PanTerra was able to customize to exactly what we needed. The admin section can be a little hard to understand but once you figure out what you need, it's average to move through. The support has been amazing though; if I don't have time or can't figure out how to do something, they are quick to do it for me. It would take a lot for me to change companies.
  • Hunt Groups
  • Call Recording
  • Call Routing
  • Support
  • More user friendly admin section
If you're a smaller company that only has one phone number, I'm not sure it would be worth it but if you're looking at growing, start early so you understand the system.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Streams for our VoIP system. Text messaging, direct intercompany messaging, and the phone app are our favorite features this system offers.
  • Customer Service.
  • Customer Support.
  • Ease of Use.
  • The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
The SMS feature is a favorite - knowing it is a secure line is very helpful.
February 13, 2023

Good Product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for incoming and outgoing phone calls. A couple of lines to text with. We have a fax line just in case we need to fax it. It's been a good company.
  • It keeps things updated.
  • Very rarely is there an interruption in the system.
  • I can't think of anything at the moment
It works well for what our office needs. The only downside is when we get a new number for a location outside of our home location, we have to call for them to get the 911 system set up for that new location; otherwise, the 911 call goes to Garland EMS/Police instead of where they are calling from.
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