Overview
What is PanTerra Networks?
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…
Driving Excellence with PanTerra Networks
We've had excellent experience over three different implementations now with PanTerra Networks.
Turn-Key Telecom's Review of PanTerra Networks
This Review is a Ringer
PanTerra Networks is an affordable option.
Satisfied Customer
PanTerra Provides Excellent VOIP Solutions
PanTerra Networks A+
PanTerra Streams works and is worth the money.
PanTerra Streams - An Excellent VOIP Service
Expensive for the Features Offered
Still onboarding
Riding the Current - A Review of Panterra Streams
PanTerra works for us
How PanTerra Networks Differs From Its Competitors
Unified Communications
Unified Communications
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Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Unified Communications
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Business Basic
$17.95
Business Plus
$24.95
Professional
$29.95
Entry-level set up fee?
- Setup fee optionalOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $12.95 per month per seat
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is PanTerra Networks?
Streams by PanTerra Networks offers unified communications features with live support
Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:
PanTerra Data centers are redundant at every level to ensure 99.999% uptime.
Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.
The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.
Equipped for privacy, built for sensitive data
PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.
Streams plays nice with existing technology
Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.
Four pricing tiers to fit any enterprise need
Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).
Managed cloud hosting
PanTerra's communications and collaboration platform is built and managed 100% in-house.
PanTerra Networks Features
Unified Communications Platform and Collaboration Features
- Supported: Team messaging
Additional Features
- Supported: cloud PBX
- Supported: integrated softphone
- Supported: mobile app
- Supported: call center
- Supported: video/screenshare conferencing
- Supported: cloud storage & file sync/share
- Supported: business analytics
PanTerra Networks Screenshots
PanTerra Networks Videos
PanTerra Networks Integrations
PanTerra Networks Competitors
PanTerra Networks Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | United States, Canada |
Supported Languages | English |
PanTerra Networks Downloadables
Frequently Asked Questions
PanTerra Networks Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 40% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(94)Attribute Ratings
Reviews
(1-25 of 53)An excellent-value IP-based phone solution for remote teams, offering reliable customer service
- Secure IP-based phone system that offers flexibility for remote employees
- Customer service that supports our team well
- Phone app has significant delays and issues when transferring calls
- back-end can be complicated -- although it is powerful -- but that is mitigated by excellent customer service
Driving Excellence with PanTerra Networks
- Set up is very thorough
- Service is strong and consistent
- Customer billing
- Partner marketing alignment
We've had excellent experience over three different implementations now with PanTerra Networks.
- The pre sales team is very good at what they do.
- The implementation team is great.
- The post sales team is great too.
- Our customers report the portal could be more intuitive.
Turn-Key Telecom's Review of PanTerra Networks
- Seamless integration
- Ease of use
- Strong Customer Service
- Intuitive Client Setup
- Full featured product set
- Agent login confusion
- Multiple Agent interfaces
- Changes in employees
This Review is a Ringer
- Ring
- Internal communications
- Voicemail to email
- The number we dial out for each phone is different from the phone number people called and I don't know how to fix that.
- Assigning hunt groups
- Accessing voicemails through the app
PanTerra Networks is an affordable option.
- Provides good phone service
- Voicemail notification is great
Satisfied Customer
- I believe that we have very infrequent outages compared to other companies
- Support is quite accessible
- Sales is usually available when needed.
- Balance of soft and desk phones is seamless
- When a desk phone is put on Do not disturb or someone in a call flow logs out, the entire call flow is disrupted which is mind boggling to me.
- Phones do go down once in a while
- Auto attendant services can maybe use some improvement
PanTerra Provides Excellent VOIP Solutions
- Streams App
- Simple deployment
- Easy management
- Trunking could be easier
- Teams integration
- None other
PanTerra Networks A+
- Call quality
- Customer service
- providing quality equipment
- Best onboarding I have ever experienced.
- There are some small issues when dealing with managed firewalls
- it would be nice if there was a way to organize the text app better.
PanTerra Streams works and is worth the money.
- Customer Service
- Notification of Issues
- Providing Service
- Additional online troubleshooting guides
PanTerra Streams - An Excellent VOIP Service
- Customer service is top notch, they are quick to respond and can help with any question you have.
- They make it easy to add additional lines and/or change around existing lines.
- The paperless fax option is quick and efficient.
- The admin portal is not user friendly. It's a little clunky, hard to navigate, and is not intuitive.
Expensive for the Features Offered
- Voicemail
- Phone Conferencing
- Communication
- Price
- Phone Conferencing
- Voicemail Management
Still onboarding
- Connections
- Responding to questions/concerns quickly
- Phone equipment sent timely with online and phone setup support
- Training on use of features
- Understanding the complex billing document
Riding the Current - A Review of Panterra Streams
- Support
- Robust Features
- Timely Setup
- Call Reporting
- Adding 'group voicemails' to the UI
PanTerra works for us
- Cost effective solution
- Less complex software than other systems
- Responsive customer support
- Software is not as customer friendly as other similar providers
- Some simple processes are overly complex
- Billing is confusing
Best Phone Service at the Best Price!
- Customer Service
- Technology
- Price
- I think they are great they way they are!
- telephone services always work
- voice mail to email is convenient
- conference calls
- customer support is excellent
- Adding new users is not seamless - it's easy to add the user but billing is often not informed of the arrangements.
- Support and Customer Service
- Custom solutions and pricing
- Level of service
- Reliability
- None
Eh
- maintains continuity of service
- support is responsive
- there's no training . only documentation is on how to use the desktop app which we don't use. need to to understand phone functions and how to properly use admin features and setups.
- ability to copy settings between users would be helpful
- display should show user's actual name vs username when calling co-workers - no on remembers what one's username is, particularly is the phone is just transferred to a new/different employee.
- NEED a different ring tone for outside calls vs calls generated by on a line on the system (in house calls)
Stable reliable VOIP system
- handles calls.
- voice messages for various situations
- ease of transfers and use for employees
- The interface is not particularly easy to use but customer service helps
Excellent Service at a Fraction of the Price.
- Customer Service.
- Customer Support.
- Ease of Use.
- The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
Reliable and Easy to use
- Easy Set up
- Ease of use
- Customer service is good
- I do not have any, only comparison is to other systems we have used.
Great service for nonprofit agencies!
- Its application is easy to use and convenient.
- Call quality is consistent and clear
- Customer service is always knowledgeable and helpful.
- Sometimes the calls in the app are not as clear as when using the actual phone itself.
- The options in the admin section are vast and sometimes it’s hard to find what I am looking for.
Panterra Streams makes the process easy
- Routing of calls
- Easy access to voicemail messages on cell phone or email
- User interface is easy to use
- Admin console is easy to use
- At this time I have no issues that I need any improvement or additional functionality for
Cloud Communication without Compromise at a fraction of Cost
With remote calling, I can answer phone and call extensions with ease
WBox allows me to store document within a personal storage cloud.
Reporting is easy to use and can get as granular as needed.
I also help other High level users with setup and different scenarios.
- Extension calling from Smart Phone
- Desktop application for presence and notification
- Reporting and analytics for trace cl calling
- Conference tool needs to be easier with zoom like options
- Efaxing dashboard or better portal experience for users dedicated to receiving faxes, this applies to healthcare HIPAA compliance