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PanTerra Networks

PanTerra Networks

Overview

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…

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Recent Reviews

Satisfied Customer

10 out of 10
February 13, 2024
Incentivized
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for …
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PanTerra works for us

8 out of 10
February 20, 2023
Incentivized
We use PanTerra's VOIP for all of our telephone communications including customer service. Their system provides us with inbound call …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business Basic

$17.95

Cloud
per month per seat

Business Plus

$24.95

Cloud
per month per seat

Professional

$29.95

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://panterrastreams.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12.95 per month per seat
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Product Details

What is PanTerra Networks?

Streams by PanTerra Networks offers unified communications features with live support


Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:

  • PanTerra Data centers are redundant at every level to ensure 99.999% uptime.

  • Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.


The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.


Equipped for privacy, built for sensitive data

PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.


Streams plays nice with existing technology

Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.


Four pricing tiers to fit any enterprise need

Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).


Managed cloud hosting

PanTerra's communications and collaboration platform is built and managed 100% in-house.

PanTerra Networks Features

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: cloud PBX
  • Supported: integrated softphone
  • Supported: mobile app
  • Supported: call center
  • Supported: video/screenshare conferencing
  • Supported: cloud storage & file sync/share
  • Supported: business analytics

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.

PanTerra Networks Videos

Getting Started with PanTerra Streams Business Phone Systems
Rethinking Organizational Comms Post-2020

PanTerra Networks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

PanTerra Networks Downloadables

Frequently Asked Questions

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

PanTerra Networks starts at $12.95.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for PanTerra Networks.

Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.

The most common users of PanTerra Networks are from Small Businesses (1-50 employees).

PanTerra Networks Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(94)

Attribute Ratings

Reviews

(1-25 of 35)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Panterra streams had the best value and offered free IP phones with a package. The 24/7 customer service support was hugely important to our team as well.
Jay Cruzan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.
Score 9 out of 10
Vetted Review
ResellerIncentivized
PanTerra Networks is much more seamless and integrated than Adtran products. The Vonage products are very similiar to the Panterra telephony products. Panterra has a much better call & contact center application and better unified communications. The pricing for Panterra is more integrated than Vonage, which is primarily ala carte. All of the platforms have been proven to be reliable and stable.
Samer Samaan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Panterra absolutely destroys the competition in price, support, features, and quality. I am so happy with this service - This should have been done a long time ago. It was like pulling teeth trying to get someone on the phone with our previous provider. We've had our employees report FOUR hour wait times trying to get someone on the phone to get an issue resolved.
February 20, 2023

PanTerra works for us

Score 8 out of 10
Vetted Review
Verified User
Incentivized
OOMA has a very good software, but their monthly cost was steadily rising. They didn't offer any incentives until we left them. Liked their service well enough, but not their price.
8X8 gave us a lot of issues with buggy software and unreliable service. They also had issues with continually rising costs.
TPX Communications was bad news. Once we were into the contract, they did not provide most of what was in the initial quotation and nickle and dimed us for everything. Our bill soon ballooned to an unreal cost. They refused to allow us to discontinue the service and we were finally forced to do a stop payment to prevent further charges. Software was horribly complex to the degree that their own engineers couldn't make it work. Steer clear of them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • AT&T Office@Hand
Office@Hand itself wasn't terrible. The phones they sent us were wrong, and they were unwilling to replace them with the phones we had ordered because more than 90 days had passed since the purchase. So much time had passed because we were unable to go live with their phone system for a few months.
Herm Harrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We looked at a number of hosted solutions as well as onsite solutions and determined Panterra offered the best overall value. Panterra offers a robust feature set, outsanding reliability, comprehensive support and competitive pricing.
February 08, 2023

PanTerra can you hear me!

Michael Vargas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Different phone systems can be better than their competitors based on features, user experience, reliability, integration, scalability, cost, and support. The best phone system for a particular organization will depend on their specific needs and priorities. The winner for us was Panterra Streams due to the overall package, support, and services provided.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PanTerra Streams fit our needs the best out of all of the companies. We reviewed approximately four companies. The price for PanTerra Streams was much better than what we were quoted by other providers. The platform of PanTerra Streams fit our needs better and was easier to use on a daily basis. We found it very easy to work with everyone from PanTerra Streams.
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